Fry’s Food Stores customers may need help with an in-store purchase, grocery pickup or delivery order, refund, digital coupon, Shopper’s Card, rewards points, pharmacy question, fuel-center issue, gift card, product recall, or another shopping concern. Fry’s is an Arizona grocery chain within The Kroger Co. family and uses many of Kroger’s centralized customer-service systems.
How to Contact Fry’s Food Stores Customer Service
- Fry’s Customer Service: 1-800-576-4377 / 1-800-KRO-GERS
- Customer Service Hours: Monday-Friday, 7 a.m.-midnight ET; Saturday-Sunday, 7 a.m.-9:30 p.m. ET
- Online Chat: Available through the Fry’s Contact Us page
- Customer Service Email: customerservice@kroger.com
- Fry’s Help Center: Fry’s Customer Help Center
- Contact Fry’s: Fry’s Contact Us
- My Prescriptions Support: 1-855-489-2502
- The Little Clinic: 1-888-852-2567
- Fry’s Division Office: 500 S. 99th Ave., Tolleson, AZ 85353
- Fry’s Division Phone: 1-623-936-2100
- Parent Company: The Kroger Co.
- Kroger Customer Relations: 1014 Vine Street, Cincinnati, OH 45202-1100
- Official Website: FrysFood.com
Fry’s Food Stores operates supermarkets, pharmacies and fuel centers across Arizona. Current Fry’s store information lists 131 grocery stores in 34 Arizona cities.
Best Fry’s Support Route by Issue
- Store complaint: Start with the store manager, then call 1-800-576-4377 if the problem remains unresolved.
- In-store return: Bring the item and receipt or purchase information to a Fry’s store.
- Pickup or delivery refund: Open My Purchases in the Fry’s website or app and select Request a Refund for the applicable order.
- Digital coupon problem: Verify the coupon was loaded to the Shopper’s Card, then contact customer service if the discount was not applied correctly.
- Rewards or Points problem: Check the account balance and purchase history before contacting customer service.
- Pharmacy: Contact the local Fry’s Pharmacy first or use 1-800-576-4377 for pharmacy customer-service assistance.
- Prescription-account problem: Call My Prescriptions support at 1-855-489-2502.
- Product recall: Check Fry’s current recall notices and stop using an affected product when instructed.
Fry’s Returns and Refunds
Fry’s and other Kroger family stores currently accept qualifying returns within 30 days of purchase.
For merchandise purchased inside a Fry’s store, returns should be taken to a store.
For qualifying Pickup and Delivery purchases, customers can request a refund through their online purchase history:
- Sign in to the Fry’s website or mobile app.
- Open My Purchases.
- Select the applicable order.
- Select Request a Refund.
- Choose the affected item and reason.
- Follow the prompts to submit the request.
Refunds are generally returned to the payment method used for the purchase.
Fry’s currently advises allowing approximately 5-7 business days after a refund is confirmed for the credit to appear.
Fry’s Return Exceptions
Not every purchase follows the standard return process.
Current exceptions include:
- Gift cards are not refundable.
- Taxes and certain fees are not refundable.
- Beer, wine, alcohol and tobacco returns are governed by applicable law.
- Online EBT refunds are not currently available through the standard online refund system.
For an EBT purchase that needs a refund, Fry’s directs customers to call 1-800-576-4377 for assistance.
Keep the receipt or online purchase record until the refund has been completed.
Fry’s Pickup and Delivery Customer Service
Fry’s offers grocery Pickup and Delivery through many Arizona locations.
Pickup allows customers to place an order through FrysFood.com or the mobile app, select a store and pickup time, and have groceries brought to the vehicle.
Common Pickup and Delivery issues include:
- Missing items
- Incorrect items
- Damaged groceries
- Unacceptable substitutions
- Quality or freshness concerns
- Incorrect charges
- Digital coupons not applied
- Delayed orders
For a problem after an order is completed, check My Purchases first. Qualifying items can be submitted for a refund directly through the order history.
If the online system does not resolve the problem, contact Fry’s customer service at 1-800-576-4377.
Fry’s Grocery Substitutions
When an ordered item is unavailable, Fry’s may offer a substitute.
The replacement may involve:
- A larger size of the same product
- A different package size
- The same type of product from another brand
Fry’s states that special dietary products, such as gluten-free, sugar-free, lactose-free or vegan items, should only be substituted with products meeting the same dietary requirement.
Customers should review substitutions when notified and reject an unsuitable replacement when that option is available.
Fry’s Digital Coupons
Fry’s digital coupons are loaded directly to a Shopper’s Card through the website or mobile app.
To use a digital coupon:
- Sign in to the Fry’s account.
- Make sure the correct Shopper’s Card is linked.
- Find the coupon and select Load to Card.
- Purchase the qualifying product before the coupon expires.
- Scan the Shopper’s Card or enter the Alternate ID at checkout.
The discount should automatically appear on a qualifying transaction.
On a Fry’s receipt, digital coupon discounts can appear under the applicable product.
If a coupon does not apply:
- Check the brand, size and quantity requirements.
- Check the expiration date.
- Confirm the offer was loaded before checkout.
- Verify that the correct Shopper’s Card was used.
- Keep the receipt.
If the issue cannot be resolved in the store, contact customer service.
Fry’s Digital Coupon Access Without the App
Kroger’s current coupon policy provides an important option for shoppers who have a Shopper’s Card but do not maintain a digital account.
A Shopper’s Card holder who cannot access a digital offer online may ask an associate at the customer-service desk about receiving the applicable discounted price.
The customer will need to provide the Shopper’s Card or Alternate ID, and eligibility remains subject to the offer’s terms.
This can be useful for customers who do not use smartphones or have difficulty accessing Fry’s digital systems.
Fry’s Rewards Points
Fry’s participates in Kroger’s rewards program.
In June 2026, Kroger expanded its rewards system so members can redeem qualifying Points for:
- Discounts on groceries in-store
- Discounts on groceries online
- Fuel savings at participating fuel locations
Kroger also changed the broader terminology from primarily calling them “Fuel Points” to simply Points, reflecting the additional grocery-redemption option.
Because rewards offers and earning rates can vary, review the current offer attached to the Fry’s account before making a purchase specifically to earn bonus Points.
For missing Points:
- Keep the purchase receipt.
- Check that the correct Shopper’s Card was used.
- Review the rewards balance.
- Verify any bonus offer requirements.
- Contact Fry’s customer service if qualifying Points remain missing.
Fry’s Shopper’s Card and Account Problems
Common account problems include:
- Shopper’s Card already linked to another account
- Incorrect Alternate ID
- Missing digital coupons
- Unable to sign in
- Password reset problems
- Old name, address or ZIP code associated with the card
Fry’s says a Shopper’s Card may already be associated with an older email address or another household account.
Customer service can assist when the card information needs to be corrected or an old account must be identified.
Fry’s Pharmacy Customer Service
Many Fry’s locations operate pharmacies.
For prescription issues, first contact the pharmacy that is filling or holding the prescription. Store-specific pharmacy telephone numbers and operating hours are available through the Fry’s Store Locator.
Additional support includes:
- General Pharmacy Customer Service: 1-800-576-4377
- My Prescriptions Support: 1-855-489-2502
- The Little Clinic: 1-888-852-2567
Do not publish prescription numbers, medication information, health conditions, insurance numbers or other protected medical information in a public review.
Fry’s Store Complaints
For a complaint involving a specific Fry’s location, begin with the store manager when practical.
Store complaints can involve:
- Checkout service
- Pricing
- Sale signs
- Product freshness
- Employee interactions
- Pickup orders
- Fuel centers
- Pharmacy service
- Cleanliness
- Product availability
Use the official Fry’s Store Locator to find the direct telephone number for the location involved.
If store management does not resolve the concern, call Fry’s customer service at 1-800-576-4377 and provide:
- Store location
- Date and approximate time
- Receipt or order information
- Department involved
- Previous steps taken
- Resolution requested
Fry’s Product Recalls
Fry’s maintains current recall notices through its Help Center.
If food, medication or another product has been recalled:
- Stop using the product when the recall instructs you to do so.
- Compare the UPC, package size, lot number and expiration or best-by date with the official notice.
- Follow the return, disposal or refund instructions in the recall.
Do not assume every product from the same brand is affected by a recall.
Fry’s Food Stores Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on 2 Fry’s Food Stores reviews.
The two reviews describe very different experiences.
- February 2016 – Scottsdale, Arizona: A frequent customer at the 90th Street and Shea location praised the store’s cleanliness and customer service. The reviewer specifically complimented employees Joe and Hector for repeatedly going out of their way to provide a good shopping experience.
- May 2014 – Apache Junction, Arizona: A weekly shopper complained that expected fuel points were missing and described an unsatisfactory interaction with a fuel-center employee. The reviewer said the situation contributed to a decision to shop elsewhere.
These two older reviews provide examples of individual Fry’s experiences, but they are not enough to establish broad current trends involving Fry’s stores, customer service, rewards, product availability, pickup, delivery or pharmacy operations.
The previous version of this page included generalized claims about customers praising product variety, weekly deals and customer service while complaining about product availability and the in-store experience. Those broader claims are not supported by the two reviews currently published on this CSN listing.
How to Escalate a Fry’s Customer Service Complaint
- Start with the appropriate store or department when the problem is location-specific.
- Ask for a store manager when necessary.
- Call Fry’s customer service at 1-800-576-4377 if the issue remains unresolved.
- Provide the store location, transaction date and receipt or order information.
- Keep screenshots, receipts, digital-coupon details, refund records and previous correspondence.
- Ask for a case or reference number when available.
- For an unresolved division-level concern, Fry’s Food Stores of Arizona is located at 500 S. 99th Ave., Tolleson, AZ 85353.
About Fry’s Food Stores
Fry’s Food Stores is an Arizona supermarket division of The Kroger Co.
Fry’s currently lists 131 grocery stores in 34 Arizona cities.
The Fry’s division office is:
Fry’s Food Stores of Arizona, Inc.
500 S. 99th Ave.
Tolleson, AZ 85353
1-623-936-2100
The Kroger Co. customer-relations address is:
The Kroger Co.
1014 Vine Street
Cincinnati, OH 45202-1100
Kroger’s corporate switchboard is 1-513-762-4000.
For additional headquarters and complaint information, see Fry’s Food Stores Corporate Office Headquarters.
Frequently Asked Questions
What is the Fry’s Food Stores customer-service phone number?
Call Fry’s at 1-800-576-4377, also written as 1-800-KRO-GERS.
What are Fry’s customer-service hours?
Current hours are Monday-Friday from 7 a.m.-midnight ET and Saturday-Sunday from 7 a.m.-9:30 p.m. ET.
Does Fry’s have online chat?
Yes. Fry’s provides customer-service chat through its official Contact Us page.
How long do I have to return something to Fry’s?
Qualifying items purchased through Kroger family stores currently have a 30-day return window, subject to exceptions.
How do I request a Fry’s Pickup or Delivery refund?
Sign in, open My Purchases, choose the applicable order and select Request a Refund.
How long does a Fry’s refund take?
Fry’s currently advises allowing approximately 5-7 business days after the refund is confirmed for a credit to reach the original payment method.
What do I do if a Fry’s digital coupon did not work?
Keep the receipt and verify that the coupon was loaded to the correct Shopper’s Card, had not expired and matched the product purchased. Contact the store customer-service desk or Fry’s customer service if the discount still appears to be missing.
Are Fry’s Fuel Points still available?
Kroger expanded its rewards program in 2026 and now generally refers to the rewards currency as Points. Qualifying Points can be redeemed for grocery discounts as well as fuel savings at participating locations.
Is Fry’s owned by Kroger?
Yes. Fry’s Food Stores of Arizona is part of The Kroger Co. family of grocery stores.
Where does Fry’s operate?
Fry’s currently operates 131 grocery stores across 34 cities in Arizona.
Where is Fry’s Food Stores headquartered?
Kroger lists the Fry’s Food Stores of Arizona division office at 500 S. 99th Ave., Tolleson, Arizona 85353.
Related Grocery Customer Service Pages
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- Sprouts Farmers Market Customer Service
Related Fry’s Corporate Resource
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Fry’s Food Stores, Fry’s Food Stores of Arizona, The Kroger Co., a Fry’s pharmacy, fuel center, delivery provider or other Kroger affiliate.
Share Your Fry’s Food Stores Customer Service Experience
If you contacted Fry’s about a store visit, refund, pickup or delivery order, digital coupon, Shopper’s Card, rewards Points, fuel center, pharmacy, product quality or another customer-service concern, describe the Arizona location involved, how you contacted Fry’s, how the company responded and whether the issue was resolved.
Privacy warning: Do not publish your Shopper’s Card number, prescription information, medical information, full home address, telephone number, private email address, payment-card information, order number, gift-card number or private customer-service correspondence containing sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Fry’s Food Stores, Fry’s Food Stores of Arizona, The Kroger Co., a Fry’s pharmacy, fuel center or delivery provider. CustomerServiceNumbers.com cannot access Fry’s accounts, add rewards Points, apply digital coupons, process refunds, change orders, refill prescriptions, resolve store complaints or respond on behalf of Fry’s. Phone numbers, support hours, return rules, rewards programs, store locations and company information can change. Verify important information through Fry’s official Help Center and the local store involved.
