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HEB Customer Service – Complaints And Reviews

1-800 432-3113

Before shopping at H-E-B for your grocery and household needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. H-E-B is a Texas-based supermarket chain known for offering a wide variety of products, including fresh produce, meats, dairy, bakery items, and household essentials, as well as a range of private-label products.

How to Contact HEB Customer Service

You can reach H-E-B customer service using the following details:

  • Phone Number (Customer Support): 1-800-432-3113
  • Email Support: H-E-B does not offer direct email support; customers are encouraged to use the online contact form available on their website.
  • Chat: Not available
  • Customer Service Hours: Support is available Monday to Friday, 8 AM to 8 PM (CT); Saturday and Sunday, 8 AM to 4 PM (CT)
  • Corporate Address: H-E-B, 646 S. Flores St., San Antonio, TX 78204, USA
  • Website: https://www.heb.com/

HEB Customer Support Reviews and Complaints

When considering shopping at HEB, it’s helpful to review their customer service feedback. H-E-B competes with other grocery chains such as Kroger, Walmart, Albertsons, and Whole Foods Market. Customer reviews often highlight the quality and variety of products available at H-E-B, as well as the affordability and freshness of their private-label items. Many customers appreciate the convenience of online shopping and curbside pickup services offered by H-E-B. However, some complaints focus on issues related to customer service response times, availability of certain products, and the occasional difficulty in navigating their online platform.
Comparing H-E-B with other grocery chains like Kroger, Walmart, Albertsons, and Whole Foods Market can help you determine which store offers the best combination of product variety, pricing, and customer support for your grocery shopping needs.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

Note: This website listing is not associated with H-E-B. The information and the reviews are a service provided by CustomerServiceNumbers.com.

HEB Customer Service

May 12, 2014

Said Before Heb Could Keep The Expired Food Off Shelf With The Help Of The Customer Who Practices The Fresh Or Free Policy. I Checked Service Heb In Laredo And Found The Same Item Expired That Where Found On 5/4/2014. I Found The Item On 5/10/2014. Does Heb See What They Have Done To Downgrade Their Service? The Customer Will Have Caught The Expired Items. And Drive Back To The Store And Ask For An Item Not Expired. Booooo To You Heb. As soon as a Customer Gets Sick From an Expired Item Than Maybe You’ll See How Important the Fresh Or Free Policy Was For the Company. Now you are Just Like The Other Store That Promises In The Dark And Hope No One Acts On Its Promise. Boooooooooooooo Booooooooooooooooheb.

Avatar for RM
RM

HEB Customer Service

April 11, 2014

HEB has taken over the Central Market Organic line, only to bring in food from foreign countries. Organic Quinoa from Peru, Organic Celery and cheese from Mexico, Organic and Natural Beef from Australia and Uruguay, Organic Grocery items from Canada loaded with additives and preservatives. The prices are higher than American-made products. Whoever your Organic Buyer is, they are selling out your organic buyers. Organic buyers know food and put the money into organics because they do not want all the bad things that are in the non-food food HEB sells all the time.

Avatar for Miss S
Miss S
2.4
2.4 out of 5 stars (based on 884 reviews)

HEB Customer Service

May 12, 2014

Said Before Heb Could Keep The Expired Food Off Shelf With The Help Of The Customer Who Practices The Fresh Or Free Policy. I Checked Service Heb In Laredo And Found The Same Item Expired That Where Found On 5/4/2014. I Found The Item On 5/10/2014. Does Heb See What They Have Done To Downgrade Their Service? The Customer Will Have Caught The Expired Items. And Drive Back To The Store And Ask For An Item Not Expired. Booooo To You Heb. As soon as a Customer Gets Sick From an Expired Item Than Maybe You’ll See How Important the Fresh Or Free Policy Was For the Company. Now you are Just Like The Other Store That Promises In The Dark And Hope No One Acts On Its Promise. Boooooooooooooo Booooooooooooooooheb.

Avatar for RM
RM

HEB Customer Service

April 11, 2014

HEB has taken over the Central Market Organic line, only to bring in food from foreign countries. Organic Quinoa from Peru, Organic Celery and cheese from Mexico, Organic and Natural Beef from Australia and Uruguay, Organic Grocery items from Canada loaded with additives and preservatives. The prices are higher than American-made products. Whoever your Organic Buyer is, they are selling out your organic buyers. Organic buyers know food and put the money into organics because they do not want all the bad things that are in the non-food food HEB sells all the time.

Avatar for Miss S
Miss S
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