Hitachi customer service depends on your product and country. Start with the product-specific contacts below rather than assuming one corporate phone number handles every Hitachi-branded item.
Support information reviewed November 11, 2026. Confirm your model and purchase country before requesting service.
1. Choose the right support team
| Product or location | Official support route |
|---|---|
| U.S./Canada Hitachi projectors | Maxell: 800-377-5887 |
| Former Hitachi power tools in the U.S. | Metabo HPT: 800-706-7337 |
| Hitachi air conditioners in India | Bosch Home Comfort: +91 79 7141 4848 |
| Other products or countries | Hitachi worldwide contacts |
2. U.S. and Canadian TVs and consumer products
Hitachi America’s audio-visual support notice says it stopped selling and distributing Hitachi-brand consumer products in the U.S. and Canada in 2020 and that the manufacturer warranty periods for those products have expired. The notice links to Hitachi National Service for model information and owners’ guides. Check any separate retailer protection plan independently.
3. Projectors and accessories
The same official notice directs Hitachi- and Maxell-brand projector support to Maxell, including warranty support. Email bsgprojector@maxell.com or call 800-377-5887. Give the full model number and ask about service or parts availability for that specific unit.
4. Former Hitachi power tools
Use Metabo HPT’s contact page for U.S. customer or technical-service questions. It lists 800-706-7337 and us-customerservice@koki-group.com, Monday–Friday, 8 a.m.–5 p.m. Eastern. Its warranty directory includes legacy Hitachi tool information. Coverage depends on the product and applicable terms.
5. Hitachi support in India
The Hitachi India website directs Hitachi-brand air-conditioner sales and service inquiries to Bosch Home Comfort Group. It lists customercare@bosch-hcgroup.com, +91 79 7141 4848, and domestic number 1860-233-4448. For other divisions, use the Hitachi India contact directory.
6. Prepare your service request
- Product category, full model, and serial number.
- Purchase country, date, and receipt.
- Error message or a clear description of the fault.
- Any previous service reference and troubleshooting attempted.
Send serial numbers and personal details privately. Ask for service authorization before shipping a product.
7. Frequently asked questions
Is there one Hitachi customer-service number?
The appropriate contact depends on the product and region. Use the matching route above or the official worldwide directory.
Does the U.S. consumer-product notice apply to all Hitachi products worldwide?
No. The notice describes Hitachi America’s consumer-product business in the U.S. and Canada. Other products and regions have their own support arrangements.
8. Follow up with the correct division
Keep your case reference and written service instructions. If you reach the wrong team, ask which business supports the exact model in your purchase country. The U.S. contact directory also separates business inquiries by division.
9. Share your experience
Include your product category and country when describing support below. CustomerServiceNumbers.com is independent and not affiliated with Hitachi or the support providers listed. We cannot approve repairs or warranty claims.