Hotpoint customer service in the United States is handled through GE Appliances and its Bodewell repair network. The correct contact depends on whether you need help with an appliance, repair appointment, replacement part, ductless system, warranty, or product recall.
Hotpoint Customer Service Phone Numbers
Hotpoint appliance questions
Hours: Monday–Friday, 8 a.m.–7 p.m. ET; closed Saturday and Sunday
- General Hotpoint appliance questions: 1-800-626-2005
- Bodewell service and repair: 1-833-426-3393
- Repair hours: Monday–Friday, 8 a.m.–8 p.m. ET
- GE Appliances repair alternative: 1-800-432-2737
- Hotpoint ductless-system support: 1-844-487-9443, press 3
- Ductless support hours: Monday–Friday, 9 a.m.–7:30 p.m. ET
- Parts and accessories: 1-877-959-8688
- Parts support hours: Monday–Friday, 8 a.m.–8 p.m. ET
Phone availability and holiday schedules can change. Verify current hours on the official support page before calling.
Hotpoint Online Support
- Official Hotpoint support
- GE Appliances owner support
- Contact form and live chat
- Schedule appliance service
- Hotpoint manuals and installation instructions
- Hotpoint replacement-parts search
- GE Appliances and Hotpoint recall information
Hotpoint Mailing Address
Written consumer correspondence concerning U.S. Hotpoint appliances can be sent to:
GE Appliances Consumer Relations
PO Box 1780
Rapid City, SD 57709
This is a consumer-correspondence address, not a product-return or repair facility. Do not mail an appliance, part, or return to this address.
United States versus European Hotpoint support
The phone numbers and addresses on this page are for Hotpoint products supported in the United States. Hotpoint products purchased in Europe use a separate regional customer-service and warranty system. Use the support information for the country where the appliance was purchased.
How to Get Faster Hotpoint Support
Have the following information ready before calling or submitting a service request:
- Complete model number
- Serial number
- Purchase date
- Retailer or seller
- Original purchase receipt
- Appliance type
- Error code or description of the problem
- Previous repair or service-request number
- Photographs of damage when relevant
The model and serial-number label may be inside a door, drawer, refrigerator compartment, control area, or on the back or side of the appliance. The location varies by product.
Hotpoint Repairs and Service Appointments
Hotpoint major appliances are serviced through Bodewell, the GE Appliances repair-service brand. Customers can call 1-833-426-3393 or use the official online service page.
When scheduling service, confirm:
- Whether the appliance remains under the manufacturer’s warranty
- Whether service is available at your ZIP code
- The diagnostic or home-call charge
- Whether labor and parts are covered
- Whether additional appointments may be required
- Whether the technician is authorized for Hotpoint warranty work
Hotpoint ductless heating and cooling products are not handled through the standard Bodewell appliance-service route. Call 1-844-487-9443 and select option 3 for homeowner support.
Hotpoint Warranty, Returns and Replacement Parts
Warranty Coverage
Hotpoint warranty terms vary by product and model. Consult the written warranty in the appliance’s owner manual or model-support page. Proof of purchase may be required to establish the warranty start date.
Registering an appliance can make service records and warranty information easier to locate, but registration does not replace the original receipt or change the written warranty terms.
Retailer Returns
If a new Hotpoint appliance arrived damaged, was delivered incorrectly, or is still within the retailer’s return period, contact the original seller first. The retailer generally controls delivery claims, exchanges, and store refunds.
Hotpoint or GE Appliances generally handles product questions and manufacturer-warranty service rather than the retailer’s refund policy.
Replacement Parts
Call 1-877-959-8688 or use the official Hotpoint parts search. Have the complete model number available before ordering because similar appliances may use different parts.
Appliance and personal-safety warning
If you smell gas, leave the area and contact the gas utility or emergency services from a safe location. Do not operate switches, create a flame, or attempt a repair.
For smoke, fire, sparking, severe overheating, or an electrical shock hazard, stop using the appliance. Disconnect power only if it is safe to do so and contact emergency services when necessary.
Do not bypass safety controls or attempt electrical, gas, refrigerant, or internal appliance repairs unless you are properly qualified. Do not post serial numbers, receipts, addresses, payment details, or private service records in the public review section.
Hotpoint Recalls
Recall eligibility depends on the exact model and serial number, not merely the Hotpoint brand name. Check the official GE Appliances recall page and follow the instructions provided for the affected product.
If an appliance appears to present an immediate fire, gas, electrical, or injury hazard, stop using it while checking the recall and service information.
Hotpoint Reviews and Complaints
CustomerServiceNumbers.com currently has zero published customer reviews for Hotpoint. There is not enough CSN feedback to identify reliable praise, recurring complaints, or an overall customer-service trend.
Future reviews may address:
- Refrigerator or freezer performance
- Washer or dryer repairs
- Range, oven, or cooktop problems
- Dishwasher performance
- Parts availability
- Warranty eligibility
- Repair scheduling and technician visits
- Retailer delivery or damage claims
- Responsiveness of GE Appliances or Bodewell support
Share Your Hotpoint Experience
If you have contacted Hotpoint, GE Appliances, or Bodewell, use the rating and comment form below to describe your experience. Include the appliance type, general issue, support route used, response time, number of service visits, and whether the problem was resolved.
Keep the review factual and do not include serial numbers, home addresses, telephone numbers, payment information, or other private details.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently researches customer-support information and provides a public place for consumers to share service experiences. Contact numbers, hours, repair networks, warranty terms, and recall information can change, so verify important details through Hotpoint or GE Appliances before acting.
Related Customer Service Pages
Frequently Asked Questions
What is the Hotpoint customer service number?
For general questions about a U.S. Hotpoint appliance, call 1-800-626-2005, Monday–Friday from 8 a.m.–7 p.m. ET.
Who repairs Hotpoint appliances?
Hotpoint major appliances are serviced through Bodewell, the repair-service brand for GE Appliances. Call 1-833-426-3393 or schedule service online.
How do I obtain a Hotpoint owner manual?
Use the GE Appliances manuals search and enter the complete Hotpoint model number from the appliance label.
Where can I order Hotpoint replacement parts?
Use the official Hotpoint replacement-parts search or call 1-877-959-8688.
How do I contact Hotpoint ductless-system support?
Call 1-844-487-9443 and press 3 for homeowner support. Ductless products use a different support route from standard Hotpoint appliances.
How long is the Hotpoint warranty?
Warranty coverage varies by product and model. Review the written warranty in the appliance’s owner manual or contact Hotpoint support with the model and serial numbers.
Who handles a damaged Hotpoint delivery?
Contact the retailer or delivery company promptly for visible delivery damage, missing items, or an incorrect appliance. Photograph the damage and retain the packaging and purchase documents until the claim is resolved.
Is CustomerServiceNumbers.com affiliated with Hotpoint?
No. CustomerServiceNumbers.com is an independent information and consumer-review website.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent website and is not affiliated with, endorsed by, sponsored by, or authorized by Hotpoint, GE Appliances, Haier, Bodewell, any European Hotpoint organization, retailer, installer, repair company, warranty administrator, or other company mentioned on this page. Hotpoint and all related names, logos, product names, and trademarks belong to their respective owners.
CustomerServiceNumbers.com cannot access appliance registrations, schedule or cancel service appointments, diagnose appliances, verify recall eligibility, determine warranty coverage, authorize repairs, provide replacement parts, approve retailer returns, issue refunds, or speak on behalf of Hotpoint, GE Appliances, or Bodewell. Contact information, hours, warranties, repair availability, and policies can change without notice. Verify important information through the appropriate official support channel.
Ratings and comments submitted on this page represent the opinions and experiences of their individual authors. They are not verified, controlled, or endorsed by Hotpoint, GE Appliances, Bodewell, or CustomerServiceNumbers.com.
Last Updated: August 13, 2026