Hurom Customer Care can help with orders placed directly through Hurom.com, product troubleshooting, shipping damage, eligible returns, refunds, warranty registration, replacement parts and questions about Hurom juicers. Customers can call or text
1-877-709-0506 or email
support@hurom.com.
Hurom currently lists normal Customer Care hours as Monday through Friday, 9:00 AM to 6:00 PM Eastern, except holidays. Customers who purchased from Amazon, Costco, another retailer or an unauthorized seller may need to contact that seller rather than Hurom for a cancellation, return or refund.
How to Contact Hurom Customer Service
The telephone number above is Hurom’s Customer Care number. It should not be described as a separate corporate-office or executive-escalation number.
Best Hurom Support Route by Issue
- Hurom.com order: Contact Hurom Customer Care.
- Retail-store or third-party website order: Contact the original retailer about its cancellation and return policy.
- Product troubleshooting: Review the manual and FAQ, then contact Hurom with the model and symptoms.
- Shipping damage: Preserve the item and packaging and report the damage to Hurom promptly.
- Missing package: Check the tracking record and contact Hurom and the shipping carrier as appropriate.
- Direct-purchase return: Request a Return Authorization from Hurom before sending anything.
- Retailer refund: Contact the retailer that accepted the payment.
- Warranty claim: Contact Hurom with proof of purchase, model information and supporting photographs.
- Replacement part: Check Hurom’s parts store or contact Customer Care for compatibility guidance.
- Charge posting or card dispute: Contact the card issuer or payment provider after first addressing the underlying order issue with the seller.
Information to Have Before Contacting Hurom
- Order number
- Purchaser’s name and email address
- Purchase date
- Name of the store or website that sold the product
- Product model
- Serial number, when requested privately
- Proof of purchase
- Delivery date
- Shipping tracking number
- Photographs or video showing damage or a malfunction
- Names of any missing or damaged components
- Troubleshooting steps already attempted
- The resolution being requested
Send order numbers, serial numbers, receipts and photographs only through Hurom’s private support channels. Do not publish them in a public review.
Hurom Order Changes and Cancellations
Hurom states that orders are submitted to its warehouse daily. Once an order has been submitted for fulfillment, Hurom may be unable to change its contents, delivery information or payment details.
Contact Customer Care as soon as possible after noticing:
- An incorrect delivery address
- An incorrect product or color
- A duplicate order
- A missing promotional item
- An unwanted order
Do not assume that sending an email automatically cancels the order. Ask whether the cancellation was completed and retain the written confirmation. Hurom may assess an intercept charge when a shipment must be stopped after it has entered warehouse or carrier processing.
Hurom Shipping and Delivery Help
Check the shipping-confirmation email and carrier tracking before reporting an order as missing. Delivery estimates can change because of carrier delays, weather, address-verification problems or payment-review procedures.
Contact Hurom when:
- The order has not entered carrier tracking within the expected processing period.
- The package contains the wrong Hurom product.
- Items are missing from the shipment.
- The tracking record appears inconsistent with the delivery address.
- The carrier has returned the package to the sender.
A carrier controls the physical transportation and delivery scan, but Hurom controls the direct-purchase order and any replacement or refund decision. Customers may need to work with both parties.
Damaged or Incomplete Hurom Deliveries
Hurom instructs customers to report damaged or missing shipment contents within three calendar days of delivery.
- Inspect the package before discarding any packing material.
- Photograph the shipping box, label, internal packaging and product.
- Keep all components in their received condition.
- Do not operate a product that appears electrically or structurally unsafe.
- Call or text 1-877-709-0506.
- Follow Hurom’s instructions for an insurance claim, replacement or return.
Hurom recommends refusing delivery when serious transit damage is visible and refusal is reasonably possible. Do not send the product anywhere without receiving instructions and any required authorization.
Hurom Returns
Hurom currently offers different return periods for eligible appliances purchased directly from Hurom.com:
- Opened appliance: Initiate the return within 30 calendar days of delivery.
- Unopened item: Initiate the return within 90 calendar days of purchase.
- Parts and accessories: Final sale and generally not returnable.
- Purchase from another retailer: Contact the original retailer.
Return eligibility depends on the product, condition, purchase source and current policy. Commercial-juicer returns may be subject to a 20% restocking fee. Damaged returns or returns missing required parts, documents or accessories may be assessed a fee of up to 30%.
How to Return a Hurom Product
- Contact Hurom Customer Care before shipping the appliance.
- Provide the original Hurom.com order number.
- Request a Return Authorization, or RA, number.
- Wait for the return instructions and shipping label.
- Pack the product in its original shipping packaging.
- Include all accessories, components and documents.
- Write or display the RA number as instructed.
- Save the carrier receipt and tracking information.
Hurom may reject an unauthorized return sent without an RA number. The sender may also be responsible for the cost of returning an unauthorized shipment.
Hurom Refunds
Hurom inspects returned merchandise before approving a refund. Once approved, the credit is issued to the original payment method.
Keep records of:
- The RA number
- Return tracking
- Delivery confirmation
- Hurom’s inspection or approval notice
- The expected refund amount
- The original payment method
Shipping charges are generally not refundable. After Hurom confirms that a credit was issued, contact the card issuer, PayPal or other payment provider about the time required for the credit to appear.
Hurom Warranty Coverage
Hurom’s North American warranty applies to qualifying products sold and used in North America. Coverage depends on the model, seller, purchase date and whether the seller was authorized.
- Qualifying Slow Juicers: 10-year motor warranty and two-year parts warranty
- Qualifying Citrus Juicers: One-year limited warranty
- Hurom.com purchases: Automatically registered for warranty
- Authorized-retailer purchases: Register the product and retain proof of purchase
- Unauthorized sellers: Hurom states that after-service support is not provided
Warranty terms can vary by product and date. Review the documentation supplied with the appliance and obtain confirmation from Hurom before assuming that a repair, replacement, part or shipping expense is covered.
How to Request Hurom Warranty Service
- Locate the sales receipt or order confirmation.
- Confirm that the seller was Hurom.com or an authorized seller.
- Identify the model and serial number.
- Describe when the problem started and how the appliance was being used.
- Complete the troubleshooting steps requested by Hurom.
- Provide clear photographs or video when requested.
- Ask which parts, labor and shipping expenses are covered.
- Obtain written shipping or replacement instructions.
Do not ship a juicer to an address found on an unofficial directory. Use only the destination and authorization supplied by Hurom for the specific claim.
Hurom Replacement Parts
Replacement components must match the exact model and generation. Strainers, augers, bowls, hoppers, brushes, lids, seals and other components are not necessarily interchangeable between Hurom models.
Before ordering a part:
- Check the model label.
- Compare the part photograph and description.
- Ask Customer Care to confirm compatibility when uncertain.
- Determine whether the failure may qualify for warranty coverage.
- Review the final-sale terms for parts and accessories.
Do not force an incompatible component into the appliance. Incorrect parts or improper assembly can damage the juicer and may affect warranty coverage.
Hurom Troubleshooting and Manuals
Hurom publishes FAQs and instruction manuals for current and discontinued models. Review the correct manual before disassembling the product or purchasing replacement parts.
- Motor will not start: Check that the hopper and safety components are aligned correctly.
- Hopper or bowl is stuck: Stop the machine and follow the model-specific reverse and disassembly procedure.
- Strainer damage: Stop using the damaged component and contact Hurom.
- Food blockage: Do not force the hopper or use tools inside the operating appliance.
- Cleaning question: Follow the model’s manual because not every component is dishwasher safe.
- Unknown electrical problem: Unplug the appliance and contact Customer Care.
Do not operate an appliance with a damaged cord, cracked housing, leaking motor base, burning smell, smoke or exposed electrical parts.
Purchases From Amazon, Costco or Other Retailers
The seller that accepted the order normally controls the retail return and refund.
Contact the retailer for:
- Cancellation of a retailer order
- A retailer’s return window
- A missing retailer refund
- A package shipped by that retailer
- A retailer promotion or price adjustment
- An item sold by an independent marketplace seller
Contact Hurom for eligible manufacturer-warranty questions, model-specific troubleshooting and compatible replacement parts. Proof of purchase and confirmation that the seller was authorized may be required.
Hurom Price-Match Requests
Hurom currently describes a 15-day price-match process for certain generic promotions appearing on Hurom.com. Eligibility is limited and excludes some unique, time-sensitive, Black Friday and Cyber Monday offers.
Contact Customer Care with the original Hurom.com order number and the promotion details. A promotional code, retailer price or third-party listing does not automatically qualify.
Hurom Scam and Impersonation Warnings
- Use Hurom.com and the contact information displayed on Hurom’s official website.
- Do not rely on a telephone number solely because it appears in a sponsored search result.
- Do not give an unexpected caller your password or verification code.
- Do not pay a supposed warranty or refund fee using gift cards, cryptocurrency or a person-to-person transfer.
- Do not allow an unknown support representative to control your computer or phone remotely.
- Verify unexpected order, refund and warranty messages through Hurom’s official support channels.
- Do not mail an appliance to an address supplied by an unverified caller.
- Contact the payment provider directly about an unauthorized completed charge.
Protect Your Personal Information
Do not place any of the following in a public review:
- Complete order numbers
- Serial numbers
- Receipts or shipping labels
- Home addresses
- Personal telephone numbers
- Private email addresses
- Payment-card or bank information
- Passwords or authentication codes
- Photographs containing personal documents
- Names or direct contact details of individual employees
Hurom Company Information
Hurom’s current official customer-service pages reviewed for this update do not publish the previously listed Red Bank, New Jersey address as a routine customer-support or return location. Do not mail a product, receipt or warranty claim to an address from an unofficial directory. Obtain current written instructions directly from Hurom.
Hurom Customer Service Reviews and Complaints
CustomerServiceNumbers.com provides a public space for customers to describe firsthand experiences with Hurom support. Review summaries should include only themes established by comments actually visible on this page.
No product-quality or customer-service themes are included in this article because the supplied page content does not contain individual reviews supporting the previous claims about efficiency, durability, maintenance or response times.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided consumer contact information and a place for readers to share customer-service experiences since 2004. The site independently organizes official support routes but does not represent Hurom.
Share Your Hurom Customer Service Experience
Have you contacted Hurom about an order, shipment, damaged appliance, return, refund, warranty, repair, replacement part or troubleshooting problem? Leave a factual review below describing the support channel used, the approximate response time and whether the matter was resolved.
Comments are moderated. Do not include an order number, serial number, receipt, address, payment information, password, verification code, private email address, private telephone number or the name of an individual employee.
Posting on CustomerServiceNumbers.com does not contact Hurom. It does not cancel an order, request a return, obtain an RA number, initiate a refund, register a warranty, open a repair claim, order a replacement part or protect a warranty or return deadline.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Hurom, Hurom America Inc., any Hurom retailer, marketplace seller, shipping carrier, repair facility or payment provider. Hurom does not provide customer service through this website.
Telephone numbers, email addresses, operating hours, warranties, return periods, shipping rules, fees, product availability and support procedures can change. Verify current information on Hurom’s official website and in the documentation supplied with the product.
This page cannot access an order, change a delivery address, cancel a purchase, issue an RA number, approve a return, provide a refund, register a warranty, diagnose an appliance, supply a replacement part or submit a claim to Hurom.
Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.
