ScoreCard Rewards customer service can help with point balances, account access, merchandise redemptions, travel rewards, missing orders and participating pay-with-points features. Your bank or credit union controls the card account, earning rules, point expiration and eligibility, so some problems must be handled by the financial institution that issued the card.
ScoreCard Rewards Customer Service Phone Numbers
- ScoreCard Rewards customer service: 1-800-854-0790
- Merchandise, point-balance and redemption questions: 1-800-854-0790
- ScoreCard Travel Services: 1-800-842-3006
- General support hours: The public ScoreCard website does not publish one universal schedule. Participating banks and credit unions may list different hours.
- Travel hours commonly published by participating institutions: Monday-Friday, 9 a.m.-9 p.m. ET; Saturday-Sunday, 9 a.m.-4:30 p.m. ET. Verify when calling because arrangements can change.
- Public support email: ScoreCard does not currently publish a general customer-support email.
- Account, points and redemptions: ScoreCardRewards.com
- Merchandise catalog: Browse ScoreCard merchandise rewards
- Security information: ScoreCard security notice
- Accessibility assistance: Call 1-800-854-0790 when a screen reader or other auxiliary aid cannot access the website.
- Program operator: Fidelity Information Services, LLC, commonly known as FIS
- ScoreCard program sponsor address: 11601 Roosevelt Boulevard, TA-60, St. Petersburg, FL 33716
- FIS global headquarters: 347 Riverside Avenue, Jacksonville, FL 32202
The St. Petersburg and Jacksonville addresses are not ordinary cardholder-service locations. Do not mail a card number, password, security answer or redemption dispute to a corporate address unless ScoreCard or the issuing financial institution gives specific instructions.
ScoreCard Rewards Mailing Address
Participating financial institutions commonly publish the following address for ScoreCard Award Headquarters:
ScoreCard Award Headquarters
P.O. Box 31504
Tampa, FL 33631-3504
The old P.O. Box 31535 address should not be used. Before mailing an order form, return inquiry or complaint, call
1-800-854-0790 to verify the current address and required documentation.
ScoreCard Rewards Versus Your Bank or Credit Union
ScoreCard is an FIS loyalty platform used by participating banks and credit unions. It is not the company that issued the debit or credit card.
Contact ScoreCard Rewards for:
- Rewards website access
- Point-balance questions
- Merchandise redemptions
- Travel rewards
- Missing, damaged or incorrect reward orders
- Gift-card or digital-reward delivery
- Premium Payback questions
- Eligible PayPal Pay with Rewards questions
Contact the issuing bank or credit union for:
- How points are earned
- Which purchases qualify
- Point-expiration rules
- Missing points caused by card-transaction processing
- Card-account status
- Closed, delinquent or suspended accounts
- Lost or stolen cards
- Unauthorized card transactions
- Billing-error disputes
- Replacement-card problems
- Issuer-specific cash-back rules
Use the telephone number printed on the back of the debit or credit card when the issue involves the financial account rather than a reward order.
Best ScoreCard Support Route by Issue
- Cannot sign in: Use the official account-recovery process or call 1-800-854-0790.
- Point balance appears wrong: Compare the ScoreCard account with the card statement, then contact ScoreCard and the issuer.
- Points are expiring: Review the expiration date shown in the rewards account and the issuer’s program terms.
- Merchandise order: Call ScoreCard with the order number, catalog item and redemption date.
- Travel reservation: Call 1-800-842-3006.
- Flight disruption: Contact the operating airline for immediate travel assistance and ScoreCard Travel for the reward-booking record.
- Hotel or rental-car problem: Contact the supplier during the stay or rental, then document the matter with ScoreCard Travel.
- Premium Payback: Review the transaction and statement credit, then contact ScoreCard or the issuer.
- PayPal Pay with Rewards: Review PayPal, merchant and ScoreCard records.
- Card lost or stolen: Contact the issuer immediately, not only ScoreCard.
- Unauthorized card charge: Contact the issuer using the number on the card or statement.
- Unauthorized point redemption: Secure the ScoreCard login and contact both ScoreCard and the issuer.
Information to Have Before Contacting ScoreCard
- Name of the issuing bank or credit union
- Name of the primary cardholder
- Last four digits of the participating card
- ScoreCard username or registered email address
- Current point balance
- Date points were earned, removed or redeemed
- Merchandise catalog number
- Reward order number
- Travel confirmation number
- Merchant and transaction date for Premium Payback
- PayPal transaction information when applicable
- Shipping or delivery tracking
- Photographs of damaged merchandise and packaging
- Previous support-reference number
- A concise explanation of the requested resolution
Do not publicly post a full card number, bank-account information, Social Security number, password, security answer, one-time code, gift-card code or active travel confirmation.
How to Register or Sign In to ScoreCard Rewards
Use the official ScoreCard Rewards website to register an eligible card or sign in to an existing rewards profile.
- Visit ScoreCardRewards.com.
- Select Register or Sign In.
- Enter only the information requested through the secure website.
- Create a unique password that is not reused on another account.
- Verify the participating financial institution and card profile.
- Review the point balance and available redemption options.
Some institutions use single sign-on through online banking. Follow the issuer’s instructions when the ScoreCard account is accessed through a bank or credit-union website.
ScoreCard Login or Password Problems
If the account cannot be accessed:
- Confirm that the correct ScoreCard or bank website is being used.
- Use the Forgot Username or Forgot Password option.
- Check spam folders for account-recovery messages.
- Confirm which email address is registered.
- Do not repeatedly create new profiles for the same card.
- Call 1-800-854-0790 if recovery does not work.
ScoreCard support may need to verify the cardholder before discussing account details. Do not send a card image or password through ordinary email or social media.
Missing ScoreCard Rewards Points
Points may not appear immediately after every card purchase. Before reporting missing points:
- Confirm that the card transaction has posted rather than remaining pending.
- Review the issuer’s qualifying-purchase rules.
- Check whether the transaction was a purchase, cash advance, fee, balance transfer, ATM withdrawal or returned item.
- Confirm that the correct debit or credit card was used.
- Review bonus-offer registration requirements.
- Allow the issuer’s stated posting period.
- Save the card statement and promotion terms.
- Contact the issuing financial institution when the purchase is missing from the rewards feed.
- Contact ScoreCard when the issuer confirms that the points were transmitted.
Do not send an unredacted card statement through an unverified contact method.
ScoreCard Point Expiration
ScoreCard point-expiration rules are determined through the participating financial institution’s program. One bank may use a different expiration period from another.
Check:
- The point balance displayed after signing in
- Any expiring-points notice beneath the balance
- Monthly rewards statements or emails
- The cardholder agreement
- The bank or credit union’s rewards terms
Redeem expiring points before the stated deadline. Do not assume that calling after expiration will restore them.
Closing a Card With Unredeemed Points
Unused points may be forfeited when a card account is closed, becomes delinquent, is cancelled or is no longer eligible. Rules differ by issuer.
Before closing the card:
- Review the current rewards terms.
- Confirm the available point balance.
- Ask whether pending points will post.
- Ask whether points can be redeemed after closure.
- Complete eligible redemptions before the account closes.
- Save order confirmations and the final rewards statement.
Do not keep a costly or unsuitable financial account open solely for points without considering fees, interest and the full card agreement.
Replacement Cards and ScoreCard Points
A card replacement may affect the number associated with the ScoreCard profile.
After receiving a replacement:
- Confirm that the rewards balance remains visible.
- Ask the issuer whether the new card is linked automatically.
- Update the ScoreCard profile only through the official site.
- Relink the card in PayPal or another wallet when required.
- Report any missing points promptly.
Do not discard old rewards records until the replacement card and point balance are confirmed.
Redeeming ScoreCard Points for Merchandise
- Sign in to ScoreCardRewards.com.
- Open the merchandise catalog.
- Review the item description, model, required points and delivery terms.
- Confirm the shipping address.
- Submit the redemption.
- Save the order number and confirmation.
- Monitor shipping and delivery.
Reward selection, model numbers, point requirements and availability can change. Review the product details immediately before redeeming.
ScoreCard Merchandise Order Has Not Arrived
For an unreceived merchandise reward:
- Review the order status.
- Confirm the shipping address.
- Check the carrier’s tracking information.
- Check with household members and the delivery location.
- Call 1-800-854-0790.
- Provide the order number, catalog item and redemption date.
- Ask whether a trace or replacement claim is required.
Report a package marked delivered but not received promptly. Carrier and reward-provider deadlines may apply.
Damaged, Defective or Incorrect Reward
When merchandise arrives damaged, defective or different from the order:
- Photograph the shipping box and label.
- Photograph the item and damage.
- Keep all packaging and accessories.
- Do not return the item without instructions.
- Call ScoreCard customer service.
- Request a return authorization or replacement process.
- Save return tracking and correspondence.
The manufacturer may provide warranty service for some products, while ScoreCard may handle damage occurring during fulfillment. Ask which process applies.
Gift Cards and Digital Rewards
Gift cards and electronic rewards may be subject to issuer, merchant and delivery restrictions.
Before redeeming, confirm:
- Whether the reward is physical or digital
- The delivery email or mailing address
- Merchant restrictions
- Expiration or inactivity terms
- Whether the card can be replaced if lost
- Whether points can be restored after issuance
Treat a gift-card number and PIN like cash. Do not post or send them to an unexpected caller.
ScoreCard Travel Services
- Travel Services: 1-800-842-3006
- Commonly published hours: Monday-Friday, 9 a.m.-9 p.m. ET; Saturday-Sunday, 9 a.m.-4:30 p.m. ET
Travel rewards may include airfare, hotels, rental cars, cruises, vacation packages, activities and other options shown for the participating program.
Before booking, review:
- Traveler names
- Dates and destinations
- Airports and flight times
- Cancellation and change rules
- Required points
- Any card payment, taxes or booking fees
- Baggage and seat rules
- Hotel deposits and property fees
- Rental-car age, license and card requirements
Changing or Cancelling ScoreCard Travel
A travel reward may be governed by ScoreCard Travel terms and the airline, hotel, cruise line, rental company or other supplier.
- Call 1-800-842-3006.
- Provide the ScoreCard travel confirmation.
- Ask whether the reservation is changeable or refundable.
- Request an itemized explanation of points, fees and supplier penalties.
- Confirm whether the travel supplier must also be contacted.
- Save the cancellation or revised itinerary.
Do not assume that cancelling travel automatically returns all points or card payments.
Flight Delay, Cancellation or Bad Travel Experience
ScoreCard Travel can assist with the reward-booking record, but the operating airline controls the flight and immediate airport response.
For a disrupted flight:
- Contact the airline for same-day rebooking and airport assistance.
- Contact ScoreCard Travel if the reward itinerary must be changed.
- Save delay and cancellation notices.
- Keep receipts for reasonable expenses.
- Ask whether the airline, travel provider or insurance plan handles compensation.
A request for compensation should identify the exact airline, flight, disruption, financial loss and remedy requested. ScoreCard cannot necessarily compensate a traveler for an airline-controlled service problem.
ScoreCard Premium Payback
Premium Payback allows eligible cardholders to redeem points for statement credits or savings at participating merchants. Availability and conversion values depend on the financial institution and offer.
The process may involve:
- Making an eligible purchase with the participating card.
- Receiving a checkout prompt, text or email offer.
- Accepting the redemption.
- Having points deducted.
- Receiving the displayed discount or statement credit.
Merchant-specific offers can exclude certain products and may use special return rules. Read the terms shown with the offer.
Returned Purchase After Premium Payback
Do not assume that points will automatically return after a merchant refund. Some merchant offers state that redeemed points are not returned or that the refund will be provided as merchant value rather than restored points.
Before returning the item:
- Save the original receipt.
- Review the offer terms.
- Ask the merchant how the refund will be issued.
- Monitor both the card account and point balance.
- Contact ScoreCard if the result does not match the published terms.
PayPal Pay With ScoreCard Rewards
Eligible cardholders may be able to link a participating ScoreCard card to PayPal and apply points to qualifying purchases.
Important limitations include:
- The issuing bank or credit union determines eligibility and point value.
- Only eligible cards and purchases qualify.
- Non-U.S.-dollar, recurring and peer-to-peer transactions may be excluded.
- If point processing fails, the full amount may be charged to the card.
- Redeemed points may remain locked for up to 30 days.
- Refunds follow the original mix of card payment and points.
ScoreCard Cash Back
Some financial institutions use ScoreCard for cash-back rewards rather than merchandise or travel points.
The issuer determines:
- How cash back is earned
- Eligible transactions
- Payout dates
- Minimum redemption amounts
- Statement-credit or deposit methods
- Consequences of delinquency or account closure
Contact the bank or credit union when the issue concerns the cash-back formula or card-account eligibility.
Combining or Householding ScoreCard Points
Some participating programs allow qualifying cardholders to combine points between eligible cards or household members. This is not guaranteed for every issuer.
Before requesting a transfer:
- Confirm that both accounts participate in ScoreCard.
- Ask whether both cards must be issued by the same institution.
- Review primary-cardholder requirements.
- Confirm whether the transfer is reversible.
- Check whether expiring points retain their original expiration date.
Unauthorized ScoreCard Point Redemption
If points disappear or an unfamiliar redemption appears:
- Change the ScoreCard password.
- Secure the registered email account.
- Review recent reward orders.
- Call 1-800-854-0790.
- Contact the issuing financial institution.
- Review the underlying card account for unauthorized activity.
- Save the order, shipping and login information.
Do not contact the recipient of an unfamiliar reward directly or attempt to recover property yourself.
Lost or Stolen ScoreCard Rewards Card
ScoreCard cannot replace a lost debit or credit card. Call the issuing bank or credit union immediately using the number on the issuer’s official website or a recent statement.
Ask the issuer to:
- Block the card
- Review unauthorized transactions
- Issue a replacement
- Preserve the rewards balance
- Explain whether the ScoreCard profile must be updated
Dispute a Card Charge Connected With ScoreCard
A merchandise payment, travel fee or mixed points-and-card transaction can involve both a reward dispute and a card billing dispute.
- Contact ScoreCard about the reward order.
- Contact the merchant or travel supplier when applicable.
- Contact the card issuer promptly.
- Review the statement’s billing-error instructions.
- Send any required written notice before the applicable deadline.
- Keep copies of receipts, orders and correspondence.
The billing-dispute address may differ from the payment or corporate address. Use the address printed on the card statement.
ScoreCard Rewards Scam and Security Warnings
- Use ScoreCardRewards.com and the official issuer website.
- Do not trust a support number solely because it appears in a sponsored search result.
- Do not provide a password, security answer or one-time code to an unexpected caller.
- Do not permit an unknown support agent to control a computer or phone remotely.
- Do not pay a fee through gift cards or cryptocurrency to restore points.
- Do not provide a complete card number through social media.
- Verify sweepstakes notices through the official ScoreCard site.
- Do not provide tax information for a prize until the promotion and administrator are independently verified.
- A review submitted here does not open a ScoreCard dispute or contact the issuing bank.
How to Escalate a ScoreCard Rewards Complaint
- Determine whether the problem involves ScoreCard, the issuer, a merchant or a travel supplier.
- Call 1-800-854-0790 for a rewards or merchandise issue.
- Call 1-800-842-3006 for a travel-reward issue.
- Contact the bank or credit union for earning, expiration, card-account or transaction issues.
- State the disputed points, order, transaction and requested resolution.
- Ask for a case or reference number.
- Save program terms, statements and support responses.
- Request supervisor or issuer review when the first response does not resolve the issue.
- Contact the card issuer’s regulator or the CFPB when an unresolved consumer-financial complaint is eligible.
ScoreCard Rewards Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows one visible ScoreCard Rewards review with an overall rating of 1.0 out of 5.
The review was submitted on October 18, 2018. It says the flights were bad, reports that a callback message was not returned and requests compensation. The review does not identify the airline, itinerary or whether the travel was booked through ScoreCard.
One older flight-related review does not establish current companywide customer-service, merchandise or travel trends. New reviews can help readers understand current experiences involving points, expiration, reward orders, travel bookings, Premium Payback, PayPal redemptions and complaint escalation.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize rewards contacts, travel-support routes, account guidance, security warnings and reader reviews.
We are not owned by ScoreCard Rewards, FIS, Fidelity Information Services, any participating bank or credit union, card network, merchant, travel provider, PayPal or government agency.
Share Your ScoreCard Rewards Customer Service Experience
Have you contacted ScoreCard about missing points, account access, expiring rewards, merchandise, a damaged order, travel booking, Premium Payback, PayPal redemption or an unauthorized reward? Leave a factual review below and explain which organization you contacted, how long assistance took and whether the matter was resolved.
Comments are moderated. Do not include full card numbers, bank information, Social Security numbers, passwords, security answers, verification codes, gift-card codes, active travel confirmations, full addresses, private telephone numbers, personal email addresses or names of individual support employees.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with ScoreCard Rewards, FIS, Fidelity Information Services, any participating bank or credit union, card network, merchant, travel provider, PayPal or government agency. ScoreCard does not provide support through this website.
Support hours, earning rules, point values, expiration dates, redemption options, reward availability, travel terms, cash-back rules and account consequences vary by participating financial institution and can change. Review the current ScoreCard account, cardholder agreement, issuer terms and order-specific conditions.
This page cannot access a rewards account, restore points, replace a card, order merchandise, change travel, issue a refund, dispute a card transaction or resolve fraud. It is not legal, financial, tax, cybersecurity, travel or credit-dispute advice.
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