It Works! customers may need help with an old It Works! account, subscription or autoship, order, payment, cancellation, return, refund, product-quality concern, distributor account, or the company’s 2026 transition to Zinzino. It Works! remains an active health, wellness, beauty, and lifestyle brand, but new orders and customer accounts are now being handled through Zinzino.
How to Contact It Works! Customer Service
- Current U.S. Customer Support: 1-561-203-1767
- Current U.S. Customer Email: customer.us@zinzino.com
- Online Chat: Available through Zinzino Customer Support
- Customer Support: Zinzino U.S. Customer Support
- Customer Account: Sign in through Zinzino to view orders, subscriptions, payment information, and account settings.
- Current It Works! Products: It Works! Products at Zinzino
- Official It Works! Website: ItWorks.com – currently directs customers into the Zinzino platform
The older It Works! customer-service number 1-800-537-2395 and the previously published It Works! Global customer-service structure predate the 2026 Zinzino combination. Current customers should begin with Zinzino’s U.S. support channels.
Best It Works! Support Route by Issue
- Old It Works! account: Sign in through Zinzino or contact Zinzino U.S. Customer Support.
- Did not receive Zinzino login information: Contact customer.us@zinzino.com or call 1-561-203-1767.
- Cancel an autoship or subscription: Sign in to the Zinzino account and manage the subscription or contact Customer Support before the next order is processed.
- Pause a subscription: Check the current account options or ask Customer Support whether the subscription can be paused.
- Change products: Manage the current Zinzino subscription or contact support.
- Missing order: Sign in and review My Account > Orders for tracking information.
- Return or refund: Contact Customer Support before shipping products back.
- Damaged or incorrect product: Keep the product, packaging, order number, and photos and contact Customer Support.
- Product ingredient or usage question: Review the current product page and label for that exact It Works! product.
- Former It Works! distributor: Use the migrated Zinzino Partner account and Partner Support tools.
Did It Works! Go Out of Business?
No. The It Works! brand remains active, but the company underwent a major ownership and platform transition in 2026.
On January 26, 2026, Zinzino announced that it had completed a transaction combining It Works! with the Zinzino family of businesses. Zinzino acquired operational assets of the It Works! U.S. business, including:
- Inventory
- Customer agreements
- Distributor agreements
- Intellectual property rights
- It Works! Marketing International UC and its subsidiaries
It Works!-branded products continue to be sold through Zinzino’s U.S. online store.
It Works! Account Transition to Zinzino
It Works! states that the customer and distributor migration is being completed in phases.
The company currently says:
- New customer enrollments are processed by Zinzino.
- New autoship or subscription orders are processed by Zinzino.
- One-time orders are processed by Zinzino.
- It Works! account transfers began March 1, 2026.
- Customers and distributors received new Zinzino account credentials by email.
- Customer, team, and account information transitioned with the account.
If you were an It Works! customer before the transition and cannot locate your account, search your email for messages from Zinzino concerning account creation or migration.
How to Cancel an It Works! Subscription or Autoship
Because current It Works! subscriptions are handled through Zinzino, customers should use the current Zinzino account-management process rather than an outdated It Works! autoship form.
Zinzino currently allows customers to manage subscriptions through their online account or Customer Support.
To cancel:
- Sign in to your Zinzino account.
- Open the subscription or recurring-order section.
- Review the next scheduled order date.
- Request cancellation before the next order is processed.
- Save the cancellation confirmation.
- Check the account again to confirm that another recurring order is not scheduled.
Zinzino’s general subscription guidance currently states that subscriptions can be canceled with 30 days’ notice. Some current U.S. product pages also advise customers who need to change or cancel an upcoming recurring order to contact Customer Care before the next scheduled order.
Because timing can depend on the specific subscription and migration status, contact Customer Support promptly rather than waiting until the scheduled billing day.
Can You Pause an It Works! Subscription?
Current Zinzino subscription guidance provides an option to pause qualifying subscriptions for up to 90 days.
During an approved pause:
- Products are not shipped during the pause.
- Invoices are not generated during the pause.
- The subscription automatically resumes after the pause period unless restarted earlier.
Eligibility and timing requirements can vary. Confirm the pause dates in your account so an unwanted shipment is not generated when the subscription resumes.
It Works! Returns and Refunds
Current Zinzino customer guidance says customers who wish to return a start order or qualifying single purchase should contact Customer Support and initiate the return within the applicable return period.
The current U.S.-facing guidance states that qualifying returns should generally be initiated no later than 30 days after receiving the start order or single purchase.
Refund eligibility can depend on whether:
- The product has been opened
- The product has been used
- The complete order is being returned
- Products are missing from a kit
- The order was a subscription order
- The item arrived damaged or incorrect
Contact Customer Support before mailing products back. Do not send an It Works! return to an old Palmetto address unless current written return instructions specifically direct you there.
Damaged, Wrong, or Missing It Works! Products
If an It Works! order arrives damaged, incomplete, or incorrect, keep the shipping materials and contact Zinzino Customer Support.
Useful information includes:
- Order number
- Customer name
- Product name
- Quantity ordered
- Quantity received
- Lot or batch number when visible
- Expiration date when applicable
- Photos of damaged packaging or products
- Shipping label
Do not discard a damaged or questionable product until Customer Support explains whether it needs to be retained for the complaint.
How to Track an It Works! Order
Orders placed through the current platform can be tracked by signing in to Zinzino and reviewing:
My Account > Orders
Check the order status, shipment information, delivery address, and tracking number before contacting Customer Support.
If the carrier shows a package as delivered but you cannot locate it, verify the shipping address, check around the delivery location, ask other household members, and contact the carrier or Zinzino when necessary.
Current It Works! Products
The It Works! brand remains active within Zinzino’s current U.S. Brand Shop.
Current product categories and names include products such as:
- SKNY Gummies
- BRN+
- SLMR
- FLAT
- TFXX
- FF+
- IT WORKS! Greens Multi
- IT WORKS! Cleanse
- IT WORKS! Simply Aloe
- Keto Coffee
- SKNY Brew
- Skinny Wrap
- HSN
- Defining Gel
- IT WORKS! Timeless
- Simplypure hair and skincare products
Products, ingredients, prices, package sizes, subscriptions, and availability can change. Use the current Zinzino U.S. product page for the exact item rather than an older It Works! catalog.
It Works! Product Safety and Ingredient Questions
Many It Works! products are dietary supplements or cosmetic products. Read the ingredient list, directions, warnings, serving size, and other label information on the exact product before use.
Current Zinzino pages for dietary supplements state that FDA has not evaluated the product statements and that the products are not intended to diagnose, treat, cure, or prevent disease.
It Works! Cleanse and Other Supplement Questions
Directions differ substantially among It Works! products. For example, current IT WORKS! Cleanse labeling includes specific adult-use instructions and advises consumers with certain medical conditions, medication use, pregnancy or nursing concerns to consult a physician.
Do not assume the directions for Cleanse, SKNY Gummies, Keto Coffee, Greens, or another supplement are interchangeable.
If the package and current website provide conflicting instructions, contact Customer Support before using the product.
It Works! Distributor and Partner Support
It Works! historically operated through independent distributors. The 2026 Zinzino transition also includes distributor agreements and partner accounts.
Former It Works! distributors should use their migrated Zinzino Partner account for matters such as:
- Account access
- Customers
- Team information
- Orders
- Subscriptions
- Commission information
- Business tools
- Partner support
If the migration email was never received, contact Zinzino support before creating a new distributor or Partner account.
Who Owns It Works!?
It Works! was founded by Mark Pentecost and developed into an international direct-sales health and beauty business.
On January 26, 2026, Zinzino AB announced and completed its combination with It Works! Zinzino acquired the operational assets of the It Works! U.S. business as well as international It Works! entities included in the transaction.
It Works! now appears within Zinzino’s Brand Shop alongside Zinzino’s core nutritional and wellness products.
Is the Palmetto, Florida It Works! Headquarters Address Still Current?
The address at:
908 Riverside Drive
Palmetto, FL 34221
is associated with the former standalone It Works! Global organization and appears throughout older It Works! records and business listings.
Because the It Works! business and customer agreements transitioned to Zinzino in 2026, this legacy address should not be presented as the primary current customer-service or product-return address.
Customers should use Zinzino’s current support channels and follow any return address provided with the specific Return Authorization.
Information to Have Before Contacting It Works! or Zinzino
- Former It Works! customer or distributor number
- Current Zinzino account number when available
- Name on the account
- Email used for the old It Works! account
- Email used for the Zinzino account
- Order number
- Subscription or autoship information
- Next scheduled order date
- Product name and lot information
- Tracking number for delivery problems
- Photos of damaged or incorrect products
- Previous customer-service case number
- The resolution requested
Do not publish passwords, payment information, full account numbers, home addresses, health information, distributor credentials, or private customer-service correspondence in a public review.
How to Escalate an It Works! Customer Service Complaint
- Determine whether the issue involves an old It Works! account or the current Zinzino account.
- Gather the order number, subscription information, product details, and previous correspondence.
- Call Zinzino U.S. Customer Support at 1-561-203-1767 or email customer.us@zinzino.com.
- Explain whether the problem involves the account migration, subscription, recurring shipment, cancellation, return, refund, missing order, damaged product, or distributor account.
- Ask for a case or reference number when one is provided.
- Keep screenshots confirming subscription changes or cancellation.
- For a return, wait for current return instructions before shipping products.
- Follow up through the existing case if the first contact does not resolve the issue.
It Works! Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published It Works! customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because no reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving It Works! product effectiveness, subscriptions, autoship, cancellations, refunds, distributors, delivery, or customer-service responsiveness.
Frequently Asked Questions
What is the current It Works! customer-service phone number?
Current It Works! customer activity is being handled through Zinzino. Zinzino U.S. Customer Support can be reached at 1-561-203-1767.
What is the current It Works! customer-service email?
U.S. customers can contact customer.us@zinzino.com.
Is 1-800-537-2395 still the main It Works! number?
That number belongs to the previous standalone It Works! support structure. Because It Works! accounts, orders, and subscriptions have transitioned to Zinzino, customers should use the current Zinzino U.S. support number instead.
Did It Works! go out of business?
No. It Works! joined Zinzino in 2026, and current It Works!-branded products continue to be sold through the Zinzino U.S. Brand Shop.
Who owns It Works! now?
Zinzino completed a combination with It Works! in January 2026 and acquired the operational assets of the U.S. business, including its customer and distributor agreements and intellectual property.
What happened to my It Works! account?
It Works! says account migrations to Zinzino began March 1, 2026. Customers were sent Zinzino login credentials and transition instructions by email.
How do I cancel It Works! autoship?
Current recurring It Works! orders are handled through Zinzino. Sign in to your Zinzino account and manage the subscription or contact U.S. Customer Support before the next scheduled shipment.
Can I pause an It Works! subscription?
Current Zinzino guidance allows qualifying subscriptions to be paused for up to 90 days. Confirm the exact pause and restart date through your account or Customer Support.
How do I return It Works! products?
Contact Zinzino Customer Support before mailing anything back. Current Zinzino guidance generally requires qualifying start-order or single-purchase returns to be initiated within 30 days after receipt.
Where can I buy It Works! products now?
Current It Works! products are sold through the Zinzino U.S. Brand Shop and through Zinzino’s independent Partner network.
Can I still buy the It Works! Skinny Wrap?
Yes. The Skinny Wrap is currently listed among the It Works! products offered through Zinzino’s U.S. store, subject to availability.
Is the Palmetto, Florida address still the It Works! headquarters?
The 908 Riverside Drive address belongs to the prior standalone It Works! organization. Following the 2026 Zinzino transaction, customers should use current Zinzino support and return instructions rather than relying on the old corporate address.
Related Health and Wellness Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by It Works!, Zinzino, an It Works! distributor, a Zinzino Partner, or another health and wellness company.
This page is intended to help consumers understand the 2026 It Works!-to-Zinzino transition and locate the appropriate support route for account access, subscriptions, autoship, cancellations, orders, returns, refunds, product concerns, and distributor accounts.
Share Your It Works! Customer Service Experience
If you contacted It Works! or Zinzino about an account migration, subscription, autoship order, cancellation, return, refund, damaged product, missing shipment, distributor account, or another customer-service concern, describe the general issue, which support route you used, the response you received, and whether the matter was resolved.
Privacy warning: Do not publish your complete customer or distributor number, payment information, password, home address, private email address, telephone number, health information, order documents, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with It Works!, Zinzino AB, Zinzino LLC, an independent distributor, or a Zinzino Partner. CustomerServiceNumbers.com cannot access customer accounts, cancel subscriptions, change autoship orders, issue refunds, process returns, track packages, investigate product complaints, provide medical advice, or respond on behalf of It Works! or Zinzino. It Works! transitioned into Zinzino’s business platform in 2026, and account procedures, products, subscription rules, prices, return terms, and support contacts can change. Verify account-specific information through Zinzino’s current U.S. customer-support resources.