John Hardy customer service can help with jewelry orders, delivery problems, returns, exchanges, sizing, repairs, warranty claims, engraving and product care. Call 1-888-838-3022 and select extension 1 for Client Care or extension 3 for Repair Service.
Client Care is currently available Monday through Thursday from 9 a.m. to 7 p.m. Eastern Time and Friday from 9 a.m. to 5 p.m. Eastern Time.
John Hardy Customer Service Phone Numbers and Contacts
- Client Care: 1-888-838-3022, extension 1
- Client Care hours: Monday-Thursday, 9 a.m.-7 p.m. ET; Friday, 9 a.m.-5 p.m. ET
- Client Care email: clientcare@johnhardy.com
- International Client Care: 1-212-219-4288, extension 1
- Repair Service: 1-888-838-3022, extension 3
- Repair Service email: repair@johnhardy.com
- Repair Service hours: Monday-Friday, 9 a.m.-5 p.m. ET
- Online contact form: Contact John Hardy Client Care
- Help Center: John Hardy Help Center
- Returns: John Hardy Return Policy
- Return portal: Start a John Hardy Return
- Care and repairs: John Hardy Care and Repair
- Store locator: Find a John Hardy Retailer
- New York Soho flagship: 147 Spring Street, New York, NY 10012
- Soho flagship phone: 1-212-343-9000
- Privacy requests: privacy@johnhardy.com
- Formal legal-notice address: John Hardy USA Inc., 490 Broadway, 3rd Floor, New York, NY 10012
- Official website: JohnHardy.com
The 490 Broadway address is listed for formal dispute notices. It is not a public Client Care counter, return warehouse or ordinary jewelry-repair destination.
The former 330 Hudson Street address should be treated as outdated.
Do not mail jewelry to John Hardy until the Return Portal or Repair Service team provides current shipping instructions.
Choose the Correct John Hardy Support Route
- JohnHardy.com order: Contact Client Care or use the account and shipping information connected to the order.
- Return or exchange: Use the official Return Portal within the applicable 30-day period.
- Gift return: Contact Client Care with the sales receipt for an eligible exchange or merchandise credit.
- Repair or warranty claim: Email repair@johnhardy.com before shipping the jewelry.
- Ring or bracelet sizing: Contact Client Care to determine whether the specific style can be resized.
- Engraved product: Contact Client Care or Repair Service because engraved products are generally final sale.
- John Hardy boutique purchase: Contact the boutique or Client Care.
- Department-store or other retailer purchase: Begin with the retailer for an ordinary return or refund.
- Product purchased from an unauthorized seller: Contact the seller or marketplace; John Hardy’s warranty excludes damage to items purchased through unauthorized retailers.
- Privacy request: Email privacy@johnhardy.com.
Information to Have Before Contacting John Hardy
Gather:
- Full name
- Email address and telephone number
- John Hardy order number
- Purchase date
- Retailer or boutique where the jewelry was purchased
- Receipt or gift receipt
- Product name or style number
- Metal, stone, size and collection
- Description of the problem
- Clear photographs of the complete piece and affected area
- Whether the jewelry was previously resized, repaired or modified
- Previous return, repair or Client Care case information
- The refund, exchange, repair or other resolution requested
Do not publish order numbers, addresses, repair numbers, shipment labels, payment information or detailed photographs of valuable jewelry in a public review.
John Hardy Order and Shipping Help
JohnHardy.com orders placed before 1 p.m. Eastern Time Monday through Friday are generally processed for shipment the same business day, subject to product availability and payment verification.
Orders placed after that time are generally processed the next business day. John Hardy does not normally ship on weekends or U.S. holidays.
Domestic shipments use FedEx or UPS. John Hardy does not currently ship ordinary online orders to:
- P.O. boxes
- APO addresses
- FPO addresses
Check the shipment-confirmation email for:
- Tracking number
- Carrier
- Delivery estimate
- Signature requirements
- Whether the order was divided into multiple packages
Contact Client Care when the tracking status has not changed, the package is marked delivered but missing, the wrong item arrived or the shipment appears damaged.
Can a John Hardy Order Be Changed or Canceled?
Contact Client Care immediately after noticing an incorrect order, shipping address, size or engraving request.
John Hardy may be able to add a gift message or adjust an order that has not shipped, but changes and cancellations are not guaranteed once fulfillment or customization has begun.
If the order cannot be canceled:
- Wait for delivery.
- Keep eligible merchandise unworn.
- Preserve the packaging and tags.
- Submit a return within the return period.
Made-to-order and personalized products may not be cancelable after production begins.
John Hardy Return Policy
Return or exchange requests may generally be submitted within 30 days for eligible unworn merchandise.
The item should be:
- Unworn
- In its original condition
- Securely packed
- Returned with the packing slip
- Accompanied by required certificates or accessories
The original diamond certificate must be included with an eligible JH Lovestruck return.
Products generally excluded from return include:
- Items marked final sale
- Biannual Sale products marked final sale
- Made-to-order sizes
- Custom-sized products
- Custom-engraved jewelry
- Complimentary gifts with purchase
- Gift cards
- Merchandise credits
- Shipping charges
The current policy and any terms shown on the product page or order confirmation control.
How to Return a John Hardy Order
For a U.S. return:
- Open the official John Hardy Return Portal.
- Enter the requested order information.
- Select the item and return reason.
- Print the complimentary FedEx return label.
- Include the return packing slip.
- Place the unworn jewelry securely in the original packaging.
- Attach the prepaid label.
- Bring the package to an authorized FedEx location.
- Obtain and keep a drop-off receipt.
John Hardy recommends using its provided label. When a customer uses another carrier or label, John Hardy does not accept responsibility for packages lost in transit or held by customs.
Do not send a return to the New York boutique, legal-notice address or New Jersey repair facility unless Client Care specifically instructs you to do so.
How Long Does a John Hardy Refund Take?
John Hardy advises allowing up to seven business days for a return to be received and processed.
After the refund is issued:
- An email notification should be sent.
- The refund is applied to the original payment method.
- The bank may require an additional one to three business days to post the credit.
Keep the FedEx receipt and tracking information until the refund appears.
Contact Client Care with the order number and return tracking number when the package was delivered but no processing email has arrived after the expected period.
John Hardy Exchanges and Gift Returns
U.S. customers can request an exchange through the return process.
Allow up to seven business days for the return to be received and processed. John Hardy may contact the customer when the requested exchange item or size is unavailable.
International customers may need to return the original product and place a new order.
For an eligible gift purchased through JohnHardy.com or a John Hardy boutique, the recipient may receive:
- An exchange, or
- A nonrefundable merchandise credit for JohnHardy.com
A valid sales receipt is required.
A merchandise credit is not the same as a cash refund and may have separate use restrictions.
John Hardy Limited Warranty
John Hardy currently provides a one-year limited warranty beginning on the purchase date.
Potentially covered problems include:
- Mechanism flaws involving clasps, hinges or bales
- Broken earring posts or clips
- Chain damage
- Missing or loose gold dots
- Missing or loose pavé stones
The warranty does not generally cover:
- Lost or stolen jewelry
- Accidental damage
- Damage caused by negligence
- Natural tarnishing
- Normal wear
- Damage to pieces purchased from unauthorized retailers
- Problems caused by unauthorized modification or repair
Include a copy of the receipt when requesting warranty repair within the first 12 months.
John Hardy determines coverage after evaluating the jewelry.
How to Start a John Hardy Repair
Email repair@johnhardy.com with:
- Full name
- Email address
- Telephone number
- Return shipping address
- Receipt for a possible 12-month warranty claim
- Style number or clear photograph
- Detailed repair description
- Whether the item was previously resized or modified
John Hardy will send:
- A service-order number
- A packing slip
- Shipping instructions
Do not ship jewelry before receiving that information.
Remove sentimental packaging because John Hardy states that original boxes and packaging sent with repairs may not be returned.
Use an insured, traceable shipping service and keep the receipt.
John Hardy Repair Address
After receiving a service-order number, current U.S. repair instructions direct shipments to:
JHU Inc. c/o Fashion Distribution Service Inc.34 Engelhard Avenue
Avenel, NJ 07001
Attention: Repair Department and Service Order Number
The service-order number should appear as instructed on the packing slip or package.
International customers receive separate shipping instructions.
Do not send an unregistered repair directly to this address. An item received without a service order can be delayed or difficult to identify.
John Hardy Repair Estimates and Timing
After receiving the jewelry, John Hardy evaluates the item and emails:
- The recommended repair
- Applicable service fees
- Whether warranty coverage applies
- Any limitations caused by parts or product condition
No paid work should begin until the customer approves the estimate.
Repairs typically take four to six weeks after receipt. Complex work, unavailable components, international shipping or special resizing can take longer.
All repairs currently include complimentary professional cleaning and polishing.
If the customer declines a noncovered repair, John Hardy may charge a $40 return-shipping fee.
Can John Hardy Jewelry Be Resized?
Many John Hardy rings and bracelets can be resized, but some styles cannot be altered because of their construction, stones, pattern or materials.
Contact Client Care with the exact style number before purchasing when sizing is uncertain.
Possible outcomes include:
- The piece can be resized.
- Only a limited size adjustment is possible.
- A paid repair-service adjustment is available.
- A made-to-order size must be created.
- The style cannot safely be resized.
Made-to-order products can take approximately eight to ten weeks and are generally final sale.
Engraved John Hardy Jewelry
Custom-engraved products are considered final sale and generally cannot be returned or exchanged.
Engraving can take approximately seven to ten business days.
When an engraved item does not fit, contact Client Care or Repair Service. A size adjustment may be possible, but a service fee can apply.
Confirm:
- The exact style
- Size
- Characters or symbol
- Character order
- Estimated delivery date
before submitting an engraved order.
John Hardy Jewelry Care
John Hardy recommends:
- Keeping jewelry dry
- Wiping pieces with a soft cloth after use
- Storing jewelry in its pouch or box
- Keeping pieces away from direct sunlight and extreme temperatures
- Avoiding chlorine and harsh cleaning products
- Removing jewelry before exercising, showering or swimming
- Applying perfume, lotion and hairspray before putting on jewelry
Use a mild dishwashing-detergent solution when appropriate. Avoid harsh liquid or dip cleaners, which can damage finishes and gemstones.
Pearls, opals, malachite, turquoise, leather and other delicate materials can require special care.
Contact Repair Service before using an unfamiliar jewelry cleaner or attempting a home repair.
Jewelry Purchased From Another Retailer
A department store, jeweler or marketplace normally controls:
- Order cancellation
- Delivery problems
- Ordinary returns
- Refunds
- Price adjustments
- Retailer protection plans
Keep the retailer receipt because it may be required for warranty service.
Contact John Hardy Repair Service for a possible manufacturer warranty or paid repair assessment when the item was purchased through an authorized retailer.
Products purchased from unauthorized sellers may not qualify for warranty coverage.
Lost, Stolen or Counterfeit John Hardy Jewelry
John Hardy’s limited warranty does not cover lost or stolen jewelry.
For a theft:
- Contact local law enforcement when appropriate.
- Notify the insurer.
- Preserve the receipt, appraisal and photographs.
- Monitor the marketplace only through safe, lawful methods.
For a suspected counterfeit or item-not-as-described purchase:
- Save the product listing.
- Save the seller profile and messages.
- Photograph the jewelry and packaging.
- Preserve the receipt and payment record.
- Use the marketplace or retailer dispute process.
Do not assume that John Hardy will authenticate or appraise every secondhand item. A qualified independent jeweler or appraiser may be needed.
Fake John Hardy Customer Service Scams
Be cautious when someone:
- Advertises an unofficial John Hardy support number
- Requests payment before issuing a refund
- Demands gift cards or cryptocurrency
- Requests remote access to a computer or phone
- Asks for a password or verification code
- Provides an unfamiliar return or repair address
- Promises guaranteed authentication for an advance fee
- Requests complete payment-card information
Open JohnHardy.com directly or call 1-888-838-3022.
Verify every return or repair address through Client Care or Repair Service before mailing valuable jewelry.
How to Escalate a John Hardy Complaint
- Contact Client Care or Repair Service using the correct extension.
- Provide the order, receipt and product information privately.
- Ask for a case, return or service-order number.
- Save emails, photographs, estimates and shipping records.
- Follow up through the same case.
- Ask for supervisor or management review.
- Request a written explanation when a return or warranty claim is denied.
- Contact the selling retailer separately when it controls the refund.
- Use the formal notice process in John Hardy’s current terms only when ordinary Client Care escalation remains unresolved.
John Hardy’s current terms list the following address for formal dispute notices:
John Hardy USA Inc.490 Broadway, 3rd Floor
New York, NY 10012
This is not the normal address for product returns or repairs.
A review submitted to CustomerServiceNumbers.com does not contact John Hardy, cancel an order, authorize a return, approve a warranty claim or open a repair request.
John Hardy Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published John Hardy customer reviews and no established customer rating.
Because no reviews are visible, this page does not claim that customers currently praise or complain about John Hardy’s craftsmanship, product availability, Client Care, returns, repairs or warranty service.
New reviews can help readers understand current experiences involving:
- Client Care
- Online orders and shipping
- Returns and refunds
- Gift exchanges
- Sizing and resizing
- Custom engraving
- Warranty claims
- Paid repairs
- Repair estimates and timing
- Boutique and retailer support
Frequently Asked Questions About John Hardy Customer Service
What is the John Hardy customer-service phone number?
Call 1-888-838-3022 and select extension 1 for Client Care.
What are John Hardy Client Care hours?
Client Care is available Monday through Thursday from 9 a.m. to 7 p.m. Eastern Time and Friday from 9 a.m. to 5 p.m. Eastern Time.
What is the John Hardy customer-service email?
Email clientcare@johnhardy.com.
How do I contact John Hardy Repair Service?
Call 1-888-838-3022, extension 3, or email repair@johnhardy.com.
How long do I have to return John Hardy jewelry?
Eligible unworn merchandise may generally be returned or exchanged within 30 days.
Does John Hardy provide free return shipping?
U.S. direct-order returns can use a complimentary FedEx return label generated through the official Return Portal.
How long does a John Hardy refund take?
Allow up to seven business days for the return to be received and processed, followed by approximately one to three business days for the bank to post the refund.
How long is the John Hardy warranty?
John Hardy currently provides a one-year limited warranty beginning on the purchase date.
How long does a John Hardy repair take?
Repairs generally take four to six weeks after John Hardy receives the jewelry.
Can John Hardy resize a bracelet or ring?
Many styles can be resized, but eligibility and the possible adjustment depend on the specific design.
Can engraved John Hardy jewelry be returned?
Custom-engraved styles are generally final sale and cannot be returned or exchanged.
Where should I send a John Hardy repair?
Wait for a service-order number and instructions from Repair Service. Current authorized U.S. repairs are directed to the repair department in Avenel, New Jersey.
Is 330 Hudson Street still John Hardy’s corporate address?
John Hardy’s current official terms instead list 490 Broadway, 3rd Floor, New York, NY 10012 for formal dispute notices. The former Hudson Street address should be treated as outdated.
Related Jewelry Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, return policies, repair procedures, warranty information and customer reviews.
We are not affiliated with John Hardy USA Inc., a John Hardy boutique, authorized retailer, department store, jeweler, repair facility, shipping carrier or payment provider.
Share Your John Hardy Customer Service Experience
Have you contacted John Hardy about an order, return, refund, gift exchange, resizing, engraving, warranty claim or paid repair? Leave a factual review below and explain the product or service involved, support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include order numbers, addresses, telephone numbers, account emails, payment information, tracking numbers, repair-service numbers, shipment labels or photographs revealing private information.
Page Update Note
This John Hardy customer-service page was reviewed and updated on July 17, 2026. The update corrected Client Care hours, added verified email and repair contacts, removed the outdated Hudson Street address and added current guidance for orders, returns, refunds, gift exchanges, repairs, warranty coverage, resizing, engraving, product care and formal complaint escalation.
The review section was also corrected to reflect that no John Hardy reviews are currently published on CustomerServiceNumbers.com.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with John Hardy USA Inc., a John Hardy boutique, authorized retailer, department store, jeweler, repair facility, shipping carrier or payment provider. John Hardy does not provide customer support through this website.
Telephone numbers, hours, return periods, final-sale categories, warranty terms, repair prices, shipping fees, turnaround times, store locations and service addresses can change. Review the receipt, order, service estimate, warranty terms and official John Hardy website for controlling information.
This page cannot access an order, authorize a return, approve warranty coverage, determine authenticity, appraise jewelry, issue a refund, resize a piece or open a repair request.