KQED Customer Service, Membership, Passport and Reviews

If you need help with a KQED membership, sustaining donation, payment, thank-you gift, KQED Passport, Pledge-Free Stream, television or radio reception, account login or another KQED service, use the support route that matches the issue. KQED provides a dedicated Member Services team for donations and membership benefits, along with separate contacts for television, radio, streaming and other inquiries.

KQED is a nonprofit public media organization serving Northern California through television, radio, digital journalism, educational resources and events. KQED Public Television is affiliated with PBS, while KQED Public Radio is an NPR member station.

KQED Member Services Phone Number

For membership and donation questions, call KQED Member Services at 415-553-2150.

Current hours are Monday through Friday from 9:00 a.m. to 4:45 p.m. Pacific Time.

Member Services can assist with issues including:

• Membership status
• Sustaining donations
• Donation cancellations or suspensions
• Payment updates
• KQED Passport eligibility
• Membership benefits
• Thank-you gifts
• Member cards
• Mailing-address changes
• Pledge-Free Stream access

Members can also email member@kqed.org or use KQED’s online Member Services contact form.

How to Cancel a KQED Sustaining Donation

KQED sustaining donations continue automatically until the member requests a change or cancellation.

KQED currently allows members to suspend or cancel a contribution by:

• Calling Member Services at 415-553-2150
• Submitting the official Contact Member Services form

Provide your contact information and Member ID when available so KQED can locate the correct pledge more quickly.

If you use a third-party cancellation company, KQED says it cannot immediately process the request until it verifies that the member actually authorized the cancellation. Contacting KQED directly can avoid that additional verification step.

Ask for confirmation after the sustaining contribution has been closed and monitor the payment method around the next scheduled charge date.

How to Update a KQED Credit Card

KQED provides several ways for sustaining members to change a payment card:

• Use KQED’s online Update Credit Card Info form.
• Call the 24-hour automated payment center at 1-877-920-8100.
• Call Member Services at 415-553-2150 during staffed hours.

Do not send complete credit-card information through ordinary email or include it in a public review.

KQED Passport Customer Service

KQED Passport is a PBS member benefit that provides eligible donors with extended on-demand access to PBS, KQED and MASTERPIECE programming.

KQED currently makes Passport available to members who give at least:

• $8 per month, or
• $96 per year

If you believe you qualify but Passport is not active, use the PBS Member Lookup tool with the email address connected to your KQED membership.

For membership or eligibility problems, call KQED Member Services at 415-553-2150 or email member@kqed.org.

KQED Passport Technical Problems

Membership eligibility and technical streaming support are different issues.

If KQED confirms that your membership qualifies but a Passport video will not play, the PBS App does not recognize access or a streaming device will not activate, KQED directs members to PBS Help for technical assistance.

KQED’s current Passport page also lists 415-942-8804 for Passport technical issues.

Before requesting technical support, note:

• The device being used
• Operating system
• PBS App version when available
• Error message
• Whether another Passport program plays normally
• Email associated with the PBS/KQED membership

KQED Account vs. PBS Passport Account

KQED currently uses several different account systems, and confusing them can cause login problems.

KQED.org account: Used for features such as saving articles and signing into the KQED app for Pledge-Free Stream.

KQED membership record: Contains membership and donation information maintained by KQED Member Services.

PBS Passport account: Used to watch Passport video through PBS-supported platforms. Eligible KQED members activate Passport and then sign in through PBS.

A password that works on KQED.org therefore should not automatically be expected to work as a PBS Passport login.

KQED Pledge-Free Stream

Pledge-Free Stream is a benefit for KQED sustaining members during KQED Public Radio fundraising drives.

Before a drive, KQED sends eligible members an email containing an access link. Members can also listen through the KQED mobile app by signing in with the email address associated with the sustaining membership.

If the Pledge-Free Stream does not appear:

1. Confirm that you are a current sustaining member.
2. Check the email address associated with the membership.
3. Look in spam or junk folders for KQED’s access message.
4. Sign out and back into the KQED app.
5. Contact Member Services if the benefit still does not appear.

KQED Membership Payments and Processing

KQED accepts membership payments through several methods, including credit card, bank account, Apple Pay, PayPal, check and money order.

KQED says donations normally can take approximately 3–5 business days to be completely processed and reflected in an account. During an on-air fundraising drive, processing can take as long as 10 business days.

If you recently donated but the membership record has not updated, allow the applicable processing period before contacting Member Services.

Mailing a Check to KQED

Checks or money orders should currently be made payable to KQED and mailed to:

KQED Inc.
PO Box 60585
City of Industry, CA 91716-0585

Include your Member ID or Pledge ID so the payment can be applied to the correct membership.

If you recently moved, include both the previous and new address when necessary to help KQED avoid creating a duplicate membership record.

KQED Thank-You Gift Help

KQED sustaining members may be eligible for thank-you gifts depending on the donation and current campaign.

KQED currently advises allowing approximately 6–8 weeks after the first payment is received for most thank-you gifts to arrive.

If multiple gifts were requested, they can arrive separately.

For event tickets, KQED says tickets are generally provided approximately two weeks before the scheduled event. Other digital or specialty benefits can have different delivery schedules.

If the expected period has passed, contact Member Services at 415-553-2150.

KQED Member Card Help

If you need a replacement KQED Member Card, contact Member Services.

KQED currently says it can issue a new card when requested. Keep your current email and mailing information updated so membership materials and benefit information reach the correct address.

KQED Television Customer Service

For general KQED television questions, KQED currently lists 415-864-2000. After hours, recorded information may be available.

KQED television services currently include:

• KQED 9
• KQED Plus
• KQED World
• PBS Kids 24/7
• Online and PBS streaming options

If a problem only occurs through a cable, satellite or streaming television provider, also contact that provider because KQED may not control the provider’s equipment, channel authorization or local distribution system.

KQED Radio Customer Service

KQED currently publishes these general radio numbers:

• KQED 88.5 FM San Francisco: 415-864-2000
• KQEI 89.3 FM Sacramento: 916-570-0215

For a problem limited to KQED’s internet audio stream or mobile app, check another device or connection before contacting support so you can determine whether the problem involves the broadcast itself or the streaming device.

KQED Closed Captioning Complaints

KQED’s current contact directory publishes 415-553-2250 for immediate and written closed-captioning concerns.

When reporting a caption problem, provide:

• Program name
• Date and time
• KQED channel
• Whether watching over the air, cable, satellite or streaming
• Description of the captioning problem

If the captions work correctly on another KQED delivery method, the television provider or streaming platform may also need to investigate.

KQED Headquarters

KQED’s current headquarters remains at:

KQED Inc.
2601 Mariposa Street
San Francisco, CA 94110
415-864-2000

KQED’s Mariposa Street facility houses its public media, journalism, production and event operations.

For membership payments, use KQED’s designated City of Industry post office box rather than mailing a check to the headquarters unless KQED specifically instructs otherwise.

About KQED

KQED is a nonprofit public media organization serving Northern California through television, public radio, digital journalism, education and community programming.

KQED Public Television is a PBS member station. KQED Public Radio is affiliated with NPR and broadcasts from 88.5 FM in San Francisco, 89.3 FM in Sacramento and additional Northern California frequencies.

KQED’s current executive team identifies Michael Isip as President and Chief Executive Officer.

KQED says members of executive management can be reached through the main office at 415-864-2000, although normal membership and account matters should begin with Member Services.

How to Escalate a KQED Complaint

1. Determine whether the problem involves membership, a donation, Passport, streaming, television, radio or another service.
2. For membership matters, call 415-553-2150 or use the Member Services contact form.
3. Provide your Member ID privately when it helps KQED locate the account.
4. Save payment confirmations, cancellation requests and relevant emails.
5. For Passport technical problems, separate membership eligibility from PBS streaming or device support.
6. For unresolved general inquiries, use KQED’s Contact Support form.
7. If you need a KQED staff or management department, call the main desk at 415-864-2000 and request routing to the appropriate office.

CustomerServiceNumbers.com cannot access a KQED membership, stop a sustaining donation, update a payment card, activate Passport, issue a thank-you gift, change a member record or fix a television or radio signal.

KQED Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for KQED based on 0 submitted reviews.

Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify positive or negative KQED customer-service trends. The displayed zero is not an earned zero-star rating.

If you have contacted KQED, leave a review below describing whether the issue involved membership, a sustaining donation, cancellation, payment, Passport, Pledge-Free Stream, television, radio, a thank-you gift or another support matter, along with the support route used and whether the issue was resolved.

Do not publish Member IDs, Pledge IDs, passwords, Passport activation information, addresses, payment details or private donation records.

Related Television and Media Customer Service Pages

• ABC Network customer service and television support
• NBCUniversal customer service and media support
• CBS customer service and television support
• PBS Help for Passport and streaming technical support

Frequently Asked Questions

What is the KQED customer service phone number?

For membership, donations and member benefits, call KQED Member Services at 415-553-2150. For general headquarters inquiries, call 415-864-2000.

What are KQED Member Services hours?

KQED currently lists Member Services Monday-Friday from 9:00 a.m.-4:45 p.m. Pacific Time.

What is the KQED membership email address?

Current KQED help pages publish member@kqed.org for membership assistance.

How do I cancel a KQED sustaining donation?

Call Member Services at 415-553-2150 or use KQED’s Contact Member Services form. Include your contact information and Member ID when available.

How do I update my KQED credit card?

Use KQED’s online payment-update form, call its 24-hour payment center at 1-877-920-8100, or call Member Services during staffed hours.

How much do I need to donate for KQED Passport?

KQED currently provides Passport eligibility at $8 per month or $96 or more per year.

Who do I call if KQED Passport is not working?

Call KQED Member Services for membership or eligibility problems. For technical video and device problems, KQED directs users to PBS technical support and currently lists 415-942-8804 on its Passport help page.

Is KQED Passport the same as a KQED.org account?

No. KQED.org accounts and PBS Passport accounts serve different purposes. Passport uses PBS account and activation systems, while KQED.org accounts support KQED website and app features.

What is KQED Pledge-Free Stream?

Pledge-Free Stream allows eligible sustaining members to listen to KQED Public Radio during fundraising drives without the on-air pledge breaks. Access is provided by email and through the KQED app.

Where do I mail a KQED donation?

Mail checks or money orders payable to KQED to KQED Inc., PO Box 60585, City of Industry, CA 91716-0585. Include your Member ID or Pledge ID.

How long does a KQED donation take to process?

KQED says donations can take approximately 3–5 business days to process and update. During fundraising drives, processing can take as long as 10 business days.

How long does a KQED thank-you gift take?

KQED currently advises allowing approximately 6–8 weeks after the first payment is received for most thank-you gifts.

Where is KQED headquartered?

KQED is headquartered at 2601 Mariposa Street, San Francisco, CA 94110.

Who is the CEO of KQED?

KQED’s current executive-management page identifies Michael Isip as President and Chief Executive Officer.

Is KQED part of PBS or NPR?

KQED operates both public television and public radio services. KQED Public Television is a PBS member station, while KQED Public Radio is an NPR member station.

Is CustomerServiceNumbers.com affiliated with KQED?

No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access memberships, cancel donations, activate Passport, update payment information or resolve KQED television and radio problems.

Why Trust This KQED Contact Guide?

The Member Services phone number and hours, membership email, headquarters, mailing address, Passport eligibility, sustaining-donation cancellation process, payment-update options, Pledge-Free Stream information, broadcast contacts and current leadership on this page were checked against current KQED resources. The live CustomerServiceNumbers.com rating and review count were also checked directly before describing customer feedback.

Share your experience: If you contacted KQED about membership, donations, cancellation, Passport, Pledge-Free Stream, television, radio, payment information or a thank-you gift, leave a review below describing the support route, response time and resolution. Keep membership, payment and personal information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with KQED Inc., PBS, NPR, ABC, NBCUniversal or CBS. This page provides independent customer-service information and a place for consumers to share firsthand reviews. KQED does not provide customer support through this website.