KraftMaid Customer Service, Warranty, Orders & Reviews

If your KraftMaid order is late, damaged, incomplete or different from what you approved, start with the designer or retailer that placed the order. KraftMaid sells cabinetry through qualified retailers, so the retailer usually has the order records needed to investigate the problem.

KraftMaid Customer Service Phone Number and Contact Information

KraftMaid lists 1-888-562-7744 for Customer Care. Customers may also email consumercare@cabinetworksgroup.com or submit the official KraftMaid contact form. KraftMaid says email is generally the best way for its Customer Care specialists to provide a detailed response.

KraftMaid publishes this customer-contact mailing address:

KraftMaid Cabinetry
P.O. Box 1055
15535 South State Ave.
Middlefield, OH 44062

Do not use this address automatically for payments, returns, legal notices or shipments. Follow the instructions on the applicable order, warranty document, return authorization or written notice before mailing anything. Keep copies of all documents and do not mail original proof of purchase unless KraftMaid specifically requires it.

Choose the Right KraftMaid Support Route

Order Status, Delivery or Design Questions

For an order placed through Lowe’s, The Home Depot or an independent KraftMaid dealer, begin with the designer or retailer. KraftMaid’s contact page states that it does not sell cabinetry directly to consumers and directs order questions to the designer or retailer first.

Homeowners can also use the KraftMaid order tracker. The tool requests the retailer purchase invoice or order number and the delivery ZIP Code. Enter that information only on the official KraftMaid website and never place an order number or home ZIP Code in a public review.

Damaged, Missing or Incorrect Cabinets

Inspect the delivery promptly and compare the cabinet labels, door styles, finishes, sizes and accessories with the approved order. Photograph damaged cartons before discarding them, then photograph the affected cabinet or part. Keep packaging, labels and delivery paperwork until the retailer confirms what is needed for a replacement claim.

Report missing, damaged or incorrect items to the retailer or designer that placed the order. Ask for a written case, claim or replacement reference and confirm the expected next step. If the retailer is unavailable or the issue remains unresolved, contact KraftMaid Customer Care with the retailer name, order date and a concise description of the problem.

KraftMaid Warranty Claims

KraftMaid’s current warranty page says the original purchaser should contact the local retailer from which the cabinetry was purchased. If that retailer is no longer available, contact Cabinetworks Group through KraftMaid Customer Care.

The published warranty describes coverage for defects in materials or workmanship while the cabinetry is owned by the original purchaser, subject to exclusions and other terms. Coverage can depend on the purchase date, product, installation, use and warranty version, so review the official KraftMaid warranty instead of assuming every finish, wear, installation or labor complaint is covered.

Finish, Cleaning and Cabinet-Care Questions

For sticky, gummy, stained, scratched or difficult-to-clean finishes, identify the cabinet material and finish before applying a cleaner, polish, solvent or touch-up product. The wrong product can damage a finish or complicate a warranty review.

KraftMaid provides official cabinet-care guidance, touch-up instructions and care products. If the condition appears to involve peeling, separation, discoloration or another possible product defect rather than ordinary cleaning, photograph it and ask the retailer or KraftMaid for guidance before attempting a repair.

Replacement Doors, Drawers and Hardware

Use the retailer when a replacement must match an existing cabinet order, finish or door style. KraftMaid also maintains an official replacement-parts section for selected doors, shelves, drawers and hardware. Older styles and finishes may have limited availability, so have the original order documents, product labels and measurements ready.

How to Escalate a KraftMaid Complaint

1. Contact the designer or retailer. Explain whether the issue involves the design, price, order entry, delivery, installation, missing item, damage or warranty.
2. Request written documentation. Ask for the approved design, itemized order, cabinet list, invoice, delivery record and any claim or replacement reference.
3. Separate installation from manufacturing. Determine whether the concern involves the installer, retailer, shipping company or cabinet itself. More than one party may need to review the problem.
4. Contact KraftMaid Customer Care. Call 1-888-562-7744 or use the official contact form if the retailer cannot resolve a product or warranty concern.
5. State the requested result. Clearly request the appropriate review, replacement part, finish guidance, warranty decision, corrected order information or other specific resolution.
6. Keep a timeline. Record contact dates, promised delivery or response dates, case numbers and the names or departments involved.

What to Have Ready Before Contacting KraftMaid

• Retailer or dealer name and store location
• Designer or salesperson name
• Purchase date and delivery date
• Retailer invoice or KraftMaid order number, shared privately
• Cabinet labels, item numbers, door style, wood species and finish
• Measurements and photographs of damage or incorrect items
• Installation date and installer information
• Warranty registration or proof of purchase
• Existing retailer, delivery or KraftMaid case numbers
• A short timeline and the specific resolution requested

KraftMaid Reviews and Complaints

The CustomerServiceNumbers.com rating display currently shows 3.0 out of 5 stars based on four reviews. All four reviewers selected 3 stars, so the rating distribution is 100% average and 0% in the excellent, very good, poor and terrible categories.

The published reviews date from March 2014 through March 2016. They discuss a request for a cabinet wax or restoration product, unexpectedly high vanity-top pricing, cabinet components separating with difficulty obtaining help, and cabinet surfaces becoming gummy and hard to clean. These are the actual themes present in the four reviews; the page does not contain enough feedback to support broader claims about current customer sentiment.

If you leave a KraftMaid review, identify whether the issue involved the retailer, designer, delivery company, installer, cabinet product, warranty process or KraftMaid Customer Care. Include the general timeline and whether the problem was resolved, but leave out private order and household information.

Related Customer Service Guides

• Lowe’s Customer Service
• Home Depot Customer Service
• Style Selections Customer Service
• IKEA Customer Service
• Keter Customer Service

Independent resource: CustomerServiceNumbers.com is not affiliated with KraftMaid, Cabinetworks Group, any KraftMaid retailer, Lowe’s, The Home Depot or any installer. Contact details are provided to help readers reach official support. Warranty terms, product availability and support procedures can change, so confirm important details with KraftMaid and the retailer involved.