How To Contact Leupold Customer Service
Leupold is the best optics for the shooting sports, general and wildlife observation, and the military and law enforcement communities.
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Leupold is the best optics for the shooting sports, general and wildlife observation, and the military and law enforcement communities.
5 Responses
I purchased a Leupold scopethere was a rebate of 100 dollars I bought it from HUNTINGTONS SPORTSMAN STORE could you check and see if I am going to get it my rebate tracking no is 3947322 and the product purchased was 030317662257
returned 24x for repair a month ago and have had no success in speaking to someone on a return date. when you speak to someone in tech department, they always say they will return your call. never happens. have numerous items by leupold and like their product, but with their lack of concern for repair I’m changing my thoughts on purchasing any future products. they seem to forget who made the company so big. hopfully some higher up personnel will read this and start stepping on someones toes. if not it will be another company that goes down in history
This is unreal. I returned a pair of binoculars for some repair work that needed to be done. It was an older set that I had purchased second hand and had used for a number of years. Today I received a box on UPS with a brand new pair of binoculars. I have been using Leopold scopes for years, based on my uncles (that used to be a Brown Bear guide in Alaska working for P&L guide service) recommendation. He had always told me about Leopold’s exceptional warranty work and now I have first hand experience. Leopold has won a lifetime customer here.
One thing I liked about this whole thing is that there was never any calls from them with excuses, questions, comments etc. They just did what they advertised that they do with no fuss.
I sent 2 gold ring scopes in for repair and the turn around time was very fast.The first was a m8-6x-42mm that i wanted to verify point of aim adjustments holding reliability.The 2nd was a 25 year old m8-4x that had lost its carity and had been a great low power scope for me.I received both scopes back and to my surprise they shipped me a new fx-4x in place of my old scope and that one is really bright and clear.They also shipped back my padded blue box which was greatly appreciated.I own alot of Leupolds and Redfields and this was a first class job done by a great american company.This was my 1st time ever shipping a Leupold gold ring for repair and keep up the great customer service.
I have a pair of Leupold binoculars that I have carried and used for almost 35 years. I recently (3months ago) asked for some replacement rubber eyecups for them as they ones on the binoculars are coming apart due to hard usage. I returned them to Leupold as requested for warranty service and was informed service turn around was running around 2-3 weeks. It has been over 3 months now (and several emails) but have received no response from Leupold. I currently own 6 Leupold scopes in addition to the binoculars. I will have to take this experience into consideration before buying another Leupold product.