Leupold Customer Service, Warranty and Repair Support

Need help with a Leupold riflescope, binocular, spotting scope, rangefinder, red dot, order, return, warranty claim or repair? Start with 1-800-LEUPOLD / 1-800-538-7653. Leupold uses the same main number for customer service and technical support, but the departments have different operating hours.

How to Contact Leupold Customer Service

Leupold Warranty and Repair Service

Before sending an optic to Leupold, review the relevant troubleshooting information or speak with Technical Service. A representative may be able to resolve certain problems without requiring the product to be shipped.

Leupold’s current warranty-service process instructs customers to:

1. Remove rings, scope covers, lens covers, straps and other accessories.
2. Record the product’s serial number and keep it for reference.
3. Complete the current warranty or service request.
4. Include all information requested by Leupold.
5. Use a trackable parcel service.
6. Save the tracking number and service documentation.

Unless Leupold provides different instructions for the request, the product-service destination is:

Leupold Product Service
14400 NW Greenbrier Parkway
Beaverton, OR 97006

Leupold currently posts an approximate warranty-service turnaround of four to six weeks. Replacement delays may be longer for certain binocular and rangefinder products. Check the current service page before shipping because turnaround estimates can change.

Leupold Lifetime Guarantee

Leupold states that eligible riflescopes, mounts, red dots, binoculars and spotting scopes are protected by its lifetime performance guarantee. For these eligible products, Leupold says:

• The customer does not have to be the original owner.
• A warranty card is not required.
• Proof of ownership is not normally required.
• There is no stated time limit.
• Leupold will repair or replace a qualifying product that does not perform.

These terms do not apply equally to every Leupold product or every type of damage. Review the official Leupold guarantee for the product involved.

Electronic Rangefinder Warranty

The electronic components in RX rangefinders and BX rangefinding binoculars are covered by Leupold’s limited five-year electronics guarantee. The five-year period begins on the purchase date, and proof of purchase may be required.

A rangefinding binocular may therefore have lifetime coverage for its eligible optical components while its electronic components have a separate five-year warranty.

Performance Eyewear Warranty

Leupold Performance Eyewear carries a limited lifetime guarantee against defects in materials and workmanship. Normal wear, scratched lenses, accidental damage and third-party prescription alterations are not included as manufacturing defects.

Warranty Exclusions

Leupold states that its warranties do not apply when a product has been modified, misused or damaged through an accident, abuse or misapplication. Contact Leupold Product Service before allowing an unaffiliated party to repair or modify the optic.

Product registration is not required to validate Leupold’s warranty, although customers may register eligible products through their Leupold account.

Leupold.com Returns and Refunds

Leupold’s direct-purchase return policy applies to items purchased from Leupold.com. Eligible items may generally be returned within 30 days of the UPS delivery-confirmation date when they remain new, unused and unmounted.

• Start the return through the order in the customer’s Leupold.com account.
• The customer is normally responsible for return shipping.
• Use a trackable shipping method.
• Original shipping and handling charges are generally nonrefundable.
• Refunds are issued to the original payment card.
• Leupold states that an accepted return credit may take approximately five to ten days to reach the payment card.
• An exchange is not automatically shipped; a new order must be placed when another item is wanted.

If a Leupold.com order arrived defective, damaged or incorrect, contact customerservice@leupold.com before returning it. Different shipping arrangements may apply in those situations.

Products purchased from an authorized dealer are subject to that seller’s return policy. Contact the retailer about a purchase return or Leupold about a qualifying warranty problem.

Review the complete Leupold shipping and return policy before initiating a return.

Leupold Technical Support and Troubleshooting

Technical Service can assist with performance problems involving Leupold riflescopes, binoculars, rangefinders, spotting scopes and red dots. Have the product available when calling whenever it is safe and practical to do so.

• Riflescope support
• Binocular support
• Rangefinder support
• Leupold service center

Common support questions include:

• Riflescope will not hold zero
• Reticle or adjustment concern
• Fogging, moisture or image-quality problem
• Rangefinder will not power on
• Rangefinder displays an unexpected distance
• Missing eyecup, battery cap or other external part
• Damaged lens or internal component
• Leupold Control app or compatible rangefinder question
• Warranty eligibility or service status

Technical Service may be able to provide certain user-installable external parts. Internal components, lenses and other integral parts generally require product service.

Leupold Custom Dial System and Custom Shop

Customers with an eligible Custom Dial System scope can order a CDS ballistic dial through Leupold. Have the scope’s serial number and the requested ballistic information ready.

Order or review a Leupold CDS ballistic dial.

Leupold currently states that its broader Custom Shop remains closed. Custom Dial System orders remain available even while other Custom Shop services are unavailable. Check the Custom Shop status page for changes.

How to Check a Suspected Counterfeit Leupold Product

Counterfeit Leupold riflescopes may display copied branding, packaging and serial numbers. Counterfeit products are not manufactured or serviced by Leupold and are not covered by the Leupold guarantee.

If authenticity is in question:

1. Do not rely only on the packaging or exterior markings.
2. Record the product’s complete serial number.
3. Save the seller’s name, listing, receipt and photographs.
4. Call 1-800-LEUPOLD and ask whether Leupold can verify the serial number.
5. Contact the marketplace or payment provider promptly if the item appears counterfeit.

Review Leupold’s official counterfeit warning before purchasing an optic from an unfamiliar seller.

Information to Have Ready

• Product type and model
• Product serial number
• Approximate purchase date
• Receipt or proof of purchase when applicable
• Authorized retailer or Leupold.com order information
• A detailed description of the problem
• Steps already taken to troubleshoot it
• Photographs of damage when requested
• Previous service or case number
• Shipment tracking number
• The resolution being requested

How to Escalate a Leupold Complaint

1. Call 1-800-538-7653 during the appropriate customer or technical service hours.
2. Explain whether the concern involves an order, return, warranty, repair, product performance or suspected counterfeit.
3. Request and save any case, return or service number.
4. Use Leupold’s official contact form when written follow-up is appropriate.
5. For a repair, save the tracking number and the date Leupold received the shipment.
6. If the product was purchased from a retailer, determine whether the retailer or Leupold is responsible for the requested resolution.
7. Ask for the expected next action and follow-up date.

Leupold Customer Service FAQs

What is the Leupold customer service phone number?

Leupold customer service can be reached at 1-800-LEUPOLD / 1-800-538-7653.

What are Leupold’s customer service hours?

Leupold currently lists customer service hours as Monday through Friday from 7:00 a.m. to 3:30 p.m. Pacific Time.

What are Leupold’s technical service hours?

Technical Service is currently listed as available Monday through Friday from 6:00 a.m. to 4:30 p.m. Pacific Time.

Does Leupold have a lifetime warranty?

Eligible Leupold riflescopes, mounts, red dots, binoculars and spotting scopes have lifetime coverage under Leupold’s published guarantee. Electronic components in RX rangefinders and BX rangefinding binoculars have a separate five-year limited guarantee.

Do I need a receipt for Leupold warranty service?

Leupold says eligible lifetime-guarantee products do not normally require proof of ownership. Proof of purchase may be required for limited warranties, including the five-year electronics guarantee.

Do I need to register a Leupold product for warranty coverage?

No. Leupold states that product registration is not required to validate the warranty.

How long does a Leupold warranty repair take?

Leupold currently estimates approximately four to six weeks for warranty service, although replacement availability and other circumstances can extend the process.

Can I return a mounted riflescope to Leupold.com?

Leupold’s direct-purchase return policy generally requires returned products to remain new, unused and unmounted. A product-performance or defect concern may need to use the warranty-service process instead.

How can I verify whether a Leupold scope is authentic?

Record the complete serial number and call 1-800-LEUPOLD. Leupold says it can often assist with authenticity checks using the serial number.

Can CustomerServiceNumbers.com check my repair or order?

No. CustomerServiceNumbers.com cannot access Leupold orders, returns, repairs, warranties or customer accounts. Contact Leupold directly through its official website or verified telephone number.

Related Customer Service Resources

• Bushnell Customer Service
• Cabela’s Customer Service
• Bass Pro Shops Customer Service

If the Leupold product was purchased from a retailer, contact that seller about order, delivery and return questions. Contact Leupold when the issue involves technical support, authenticity or qualifying warranty service.

Leupold Reviews and Complaints

There are currently no published Leupold visitor reviews on this page. If you contacted Leupold about an order, riflescope, binocular, spotting scope, rangefinder, red dot, warranty repair, return, replacement part or counterfeit concern, share what happened and whether the issue was resolved.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact information and review resources since 2004. CSN is an independent consumer-help website and is not owned by, affiliated with or operated by Leupold & Stevens, Inc. or any retailer listed on this page.

Contact details and policies can change. Always verify current hours, return eligibility, warranty coverage, service instructions and turnaround estimates directly with Leupold before shipping a product.

Share Your Experience

Have you contacted Leupold customer service or technical support? Share the department contacted, the product involved, the approximate response time and whether Leupold resolved the problem.

Privacy reminder: Do not post product serial numbers, order numbers, tracking numbers, payment information, addresses, telephone numbers, email addresses or private service documents in a public review.

Safety reminder: Follow all manufacturer instructions and established firearm-safety practices when mounting, inspecting or troubleshooting an optic. Never handle or adjust equipment on a loaded firearm.

Page Update Note: This page was reviewed on August 14, 2026. It provides current Leupold customer service, technical support, return, warranty, repair, counterfeit-verification and corporate contact information.