Liebherr Customer Service: Appliances, Warranty and Equipment Support

Eric Strand

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Liebherr customers may need support for a residential refrigerator, commercial freezer, replacement part, warranty claim, construction machine, mining truck, crane, concrete product, aerospace component, or another specialized product. Liebherr operates through separate product divisions, companies, dealers, and regional service centers, so the correct contact depends on the exact product and serial number.

How to Contact Liebherr Customer Service

The appliance hotlines do not support every Liebherr construction machine, mining truck, crane, aerospace component, or industrial system. Use the product-specific contact information for non-appliance products.

Liebherr Product-Specific Phone Numbers

Regional Liebherr facilities and dealers publish additional numbers for specific product divisions. Confirm the machine type and service location before calling.

Best Liebherr Support Route by Issue

  • Residential refrigerator or freezer: Use the residential appliance hotline or online service form.
  • Restaurant, laboratory, medical, bakery, or commercial refrigerator: Use the professional-appliance hotline.
  • Appliance warranty claim: Submit the warranty claim with the service and serial numbers.
  • Appliance repair appointment: Use the online repair-request form or an authorized service partner.
  • Replacement appliance part: Use the official parts-store link and search by model or service number.
  • Dealer return or delivery damage: Contact the dealer that processed the purchase.
  • Earthmoving machine: Contact Liebherr USA, Co., the selling dealer, or the nearest Equipment Source location.
  • Mobile or crawler crane: Contact the Mobile and Crawler Cranes division.
  • Concrete equipment: Contact the Concrete Technology division.
  • Mining truck or mining excavator: Contact the mining division or the servicing mine-site location.
  • Aerospace product: Use the Liebherr-Aerospace contact listed for the component or operator.
  • Product-safety or recall issue: Stop using the product when necessary and check the official recall notice.

Information to Gather Before Contacting Liebherr

For Refrigerators and Freezers

  • The complete model or appliance designation
  • The nine-digit service number
  • The serial number
  • The purchase date
  • The selling dealer
  • The installation date
  • The warranty-registration information
  • The current temperature readings
  • The exact error code or alarm
  • Photographs of damage, frost, leakage, or the serial tag
  • The name of any previous service company
  • The requested repair, replacement, part, or other resolution

For Construction or Industrial Equipment

  • The product segment
  • The complete machine model
  • The serial or equipment number
  • The machine hours
  • The selling dealer or rental location
  • The job-site region
  • The fault code or warning
  • The affected component
  • The current operating condition
  • The service history
  • The parts or work-order number
  • The specific repair, field-service, parts, or warranty request

Do not publish complete serial numbers, passwords, financing details, telematics credentials, precise job-site locations, home addresses, or private service documents in a public review.

Liebherr USA Headquarters and Company Addresses

Liebherr USA, Co. Headquarters

Liebherr USA, Co.
4800 Chestnut Avenue
Newport News, VA 23607
1-757-240-4250

This is Liebherr USA, Co.’s current cross-divisional U.S. headquarters. It supports corporate administration and several equipment product segments. It is not the primary residential-appliance hotline or an automatic destination for appliance returns.

Liebherr Mining Equipment Newport News Co.

Liebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
Newport News, VA 23607
1-757-245-5251

The 4100 Chestnut Avenue location is a mining-equipment manufacturing and support operation. It should not be described as the current Liebherr USA, Co. headquarters or as a general appliance-support center.

Refrigerators and Freezers Division

Liebherr USA, Co. – Refrigerators and Freezers
15101 NW 112th Avenue
Hialeah Gardens, FL 33018
1-305-817-7500

The Hialeah Gardens facility supports Liebherr’s residential and professional refrigeration business in North America. Appliance service requests should still begin with the appropriate residential or professional hotline.

Liebherr Residential Appliance Warranty

Liebherr currently advertises the following general warranty structure for qualifying residential appliances:

  • First two years: Standard manufacturer warranty
  • Years one through five: Parts and labor for qualifying sealed-system components
  • Years six through twelve: Parts-only coverage for qualifying sealed-system components

The sealed system generally includes the compressor, condenser, evaporator, drier, and connecting tubing.

The exact written warranty supplied with the appliance controls coverage. Eligibility can depend on:

  • The appliance model
  • The purchase and installation dates
  • Residential or professional use
  • Proper installation
  • Authorized service
  • Proof of purchase
  • The type and cause of the failure
  • The country where the appliance was purchased and installed

Register the product and retain the sales receipt, installation records, photographs, serial information, and service reports.

How to Start a Liebherr Appliance Warranty Claim

  1. Locate the appliance designation, service number, and serial number.
  2. Confirm the purchase and installation dates.
  3. Review the applicable residential or professional warranty.
  4. Call the correct appliance hotline or submit the online service form.
  5. Describe the problem and any error code.
  6. Request and retain the service-case number.
  7. Use the assigned or authorized service partner.
  8. Keep all diagnostic reports, invoices, and replacement-part information.

Do not hire an unauthorized technician or disassemble the sealed refrigeration system while a warranty claim is under review unless Liebherr approves the work.

Liebherr Appliance Repairs

Liebherr provides an online repair-request form that sends the request to the appropriate service partner. The service company then contacts the customer to schedule an appointment.

Before the technician arrives:

  • Remove food if the appliance cannot maintain a safe temperature.
  • Record temperature readings and alarms.
  • Photograph water leakage, frost, damaged doors, or loose components.
  • Keep the area around the appliance accessible.
  • Do not remove built-in panels unless instructed.
  • Save the contents of any SmartDevice alerts.
  • Ask whether diagnostic or travel charges may apply.

An appointment request does not automatically establish that the repair is covered by warranty.

Where to Find the Appliance Serial Tag

The serial-tag location varies by product and production year.

  • Many newer refrigerators have the tag behind the bottom drawer.
  • Many older refrigerators have the tag on the inside-left wall.
  • Side-by-side combinations may have it near the lower freezer compartment.
  • Wine refrigerators commonly have it on the inside-left wall.
  • Chest freezers may have it on the upper-right exterior wall.
  • Professional refrigerators and freezers commonly have it inside near the top.

Use the complete service and serial numbers privately when requesting service. Do not post the full numbers publicly.

Liebherr Appliance Returns and Dealer Purchases

Most Liebherr refrigerators and freezers are purchased through independent appliance dealers. The dealer generally controls:

  • Order cancellation
  • Delivery scheduling
  • Delivery damage claims
  • Ordinary return eligibility
  • Exchange periods
  • Installation charges
  • Removal of the old appliance
  • Price adjustments
  • Financing or payment plans

Liebherr controls manufacturer-warranty review and authorized service. A dealer’s refusal to accept an ordinary return does not automatically determine whether a defect qualifies for warranty service.

Inspect the appliance before signing the delivery receipt. Photograph dents, damaged packaging, missing accessories, or installation problems immediately.

Liebherr Parts Store Returns

The official Liebherr appliance parts link currently routes customers to a parts store operated through Encompass.

  • An RMA is required for returns.
  • The RMA is valid for 15 days.
  • Special-order items are not returnable.
  • Shipping and handling charges are generally nonrefundable.
  • Restocking or packaging fees may apply.
  • All returns are inspected before credit is issued.
  • Incorrectly returned products may be sent back at the customer’s expense.

Parts-return assistance: 1-800-943-2316

Confirm the complete appliance model and part number before ordering. An opened or installed electrical or special-order part may not qualify for return.

MyLiebherr and SmartDevice Support

Certain Liebherr appliances can connect to the SmartDevice app or MyLiebherr services.

Smart features may include:

  • Appliance status
  • Temperature monitoring
  • Door or alarm notifications
  • Service and warranty information
  • Access to operating instructions
  • Compatible accessory information

If the app cannot connect:

  • Confirm that the appliance and SmartDeviceBox are compatible.
  • Restart the appliance, router, and mobile device when safe.
  • Check the Wi-Fi network and password.
  • Confirm that the account email is correct.
  • Install current app and appliance updates.
  • Record the exact error message.

Do not publish MyLiebherr credentials, Wi-Fi passwords, device identifiers, or account-linked appliance information.

Food Safety During a Refrigerator or Freezer Failure

A service appointment may not protect food that is already warming. Monitor the actual appliance temperature and follow current food-safety guidance.

  • Keep refrigerator and freezer doors closed as much as possible.
  • Move perishable food to a working appliance or insulated cooler when necessary.
  • Do not taste food to determine whether it is safe.
  • Discard food that has remained at unsafe temperatures.
  • Keep photographs and receipts when requesting compensation from an insurer or another applicable program.

Liebherr warranty coverage does not automatically include compensation for spoiled food. Review the written warranty and any applicable homeowner, renter, or extended-service coverage.

Liebherr Refrigerator Recalls

CPSC records include historical Liebherr refrigerator recalls involving doors that could detach and cause injury.

The affected products include certain:

  • R1400, RI1400, RB1400, and RBI1400 built-in refrigerators
  • SBS240, SBS24I0, SBS245, and SBS24I5 combinations
  • C, CI, and related 30-inch built-in bottom-freezer models with specified index numbers
  • CS 1601, CS 1640, and CS 1650 freestanding models with specified index numbers

Model names alone may not be sufficient. Compare the complete model and index number with the official recall notice.

Consumers can search the CPSC recall database or report a suspected hazard through SaferProducts.gov.

Stop using an appliance when the door is unstable, the hinge pin appears displaced, electrical components are exposed, the cord is damaged, smoke is present, or continued operation presents an immediate hazard.

Liebherr Construction and Earthmoving Equipment Support

Liebherr USA, Co. supports earthmoving and material-handling equipment through its headquarters, regional Liebherr Equipment Source branches, dealers, parts operations, repair workshops, and field-service teams.

Products may include:

  • Excavators
  • Wheel loaders
  • Crawler tractors
  • Material handlers
  • Telescopic handlers
  • Attachments

Begin with the selling dealer or nearest service center. Provide the machine model, serial number, hours, location, fault codes, and whether the machine can be safely moved.

Liebherr Crane and Concrete Equipment Support

Crane and concrete products use separate Liebherr divisions.

Do not operate equipment that has a structural, hydraulic, braking, control-system, load-monitoring, outrigger, wire-rope, or safety-device problem.

Emergency field service, inspection, warranty, operator training, parts, and technical questions may be handled by different teams. Request a case or work-order number.

Liebherr Mining Equipment Support

Liebherr Mining Equipment Newport News Co. manufactures and supports large mining trucks and related mining products.

Liebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
Newport News, VA 23607
1-757-245-5251

Mine-site service may be handled by another regional Liebherr facility or dedicated support team. The Newport News number should not be described as a universal construction-equipment hotline.

Equipment Warranty, Parts, and Service Contracts

Industrial equipment warranties and service obligations are governed by the sales contract, product division, dealer agreement, machine delivery documents, and applicable parts or service terms.

Before authorizing work, confirm:

  • Whether the repair is covered
  • Who authorized the work
  • Labor and travel rates
  • Diagnostic charges
  • Parts availability
  • Estimated downtime
  • Freight or transport charges
  • Core-return requirements
  • The warranty on replacement parts
  • Whether a purchase order is required

Do not assume residential-appliance warranty terms apply to construction, mining, crane, aerospace, or industrial products.

How to Escalate a Liebherr Complaint

Residential or Professional Appliance Complaint

  1. Call the correct appliance hotline or submit the service form.
  2. Provide the appliance designation, service number, and serial number privately.
  3. Request and retain a case number.
  4. Ask whether the matter is being handled by Liebherr, the dealer, or a service partner.
  5. Keep the diagnostic report and all invoices.
  6. Request the warranty decision in writing.
  7. Ask for supervisor review if the documented issue remains unresolved.
  8. Contact the dealer separately when it controls delivery, installation, return, or financing.

Construction or Industrial Equipment Complaint

  1. Contact the selling dealer or assigned product division.
  2. Provide the machine model, serial number, hours, and fault information privately.
  3. Request a service, warranty, or parts case number.
  4. Document machine downtime and prior repair attempts.
  5. Request a written estimate or coverage determination.
  6. Escalate through the regional service manager or applicable Liebherr USA division.
  7. Report an immediate occupational or product-safety hazard through the appropriate safety process.

Keep the complaint factual and identify the product, dealer, dates, prior service, policy or contract involved, financial impact, and exact resolution requested.

Company and Ownership Information

Liebherr is an independent, family-owned international group founded in 1949. The Group operates through a decentralized structure of product divisions and country-specific sales and service companies.

The central parent company is Liebherr-International AG in Bulle, Switzerland. Members of the Liebherr family own and manage the Group through its administrative and shareholder bodies.

Liebherr USA, Co. is the cross-divisional U.S. sales and service company for multiple product segments. Other U.S. operations, including Liebherr Mining Equipment Newport News Co. and Liebherr-Aerospace Saline, Inc., are separate Liebherr entities with specialized responsibilities.

Liebherr Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Liebherr reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.

Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about appliance durability, machinery quality, parts availability, warranty handling, repair scheduling, dealer support, or customer-service responsiveness.

Frequently Asked Questions

What is Liebherr’s residential appliance phone number?

Call 1-866-543-2437.

What is Liebherr’s professional-appliance phone number?

Call 1-844-542-6782.

What are Liebherr appliance-support hours?

Liebherr currently lists Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

Is 1-888-543-2437 the current Liebherr appliance number?

No. The current official residential-appliance number is 1-866-543-2437.

Where is Liebherr USA headquartered?

Liebherr USA, Co. is headquartered at 4800 Chestnut Avenue, Newport News, Virginia 23607.

What is located at 4100 Chestnut Avenue?

That address belongs to Liebherr Mining Equipment Newport News Co., not the current Liebherr USA, Co. headquarters.

What is Liebherr USA’s headquarters number?

The current headquarters and Earthmoving number is 1-757-240-4250.

How long is the Liebherr refrigerator warranty?

Liebherr advertises a two-year standard manufacturer warranty, five years of parts-and-labor sealed-system coverage, and parts-only sealed-system coverage through year twelve. The written warranty controls each claim.

How do I request a Liebherr appliance repair?

Use Liebherr’s online repair-request form or call the appropriate appliance hotline.

Where can I find the service and serial numbers?

The location varies by appliance. Many tags are inside the cabinet or behind a lower drawer.

Can I return a refrigerator directly to Liebherr?

Ordinary appliance returns usually begin with the dealer that processed the sale. Warranty claims begin with Liebherr appliance service.

Can I return an appliance part?

Eligible parts require an RMA. Special-order items are not returnable, and other fees or restrictions may apply.

Does Liebherr support construction and mining equipment through the appliance number?

No. Construction, crane, mining, and industrial products use separate divisions, dealers, and service locations.

Who owns Liebherr?

Liebherr is wholly owned by the Liebherr family. The central parent company is Liebherr-International AG in Switzerland.

Have Liebherr refrigerators been recalled?

Yes. CPSC records include historical recalls involving certain refrigerator doors that could detach. Check the complete model and index number.

Related Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Liebherr, Liebherr USA, Co., Liebherr-International AG, Liebherr Mining Equipment Newport News Co., a Liebherr dealer, Encompass, a service partner, or a financing company.

The purpose of the site is to help consumers identify the appropriate support route, document complaints, and report the outcomes of their customer-service experiences.

Share Your Experience

Use the review section to describe:

  • The Liebherr product category and general model family
  • The approximate purchase date
  • The dealer, retailer, or service location involved
  • The telephone, online, dealer, repair, parts, or warranty route used
  • Whether a case or work-order number was created
  • The repair, part, replacement, refund, or other resolution requested
  • The response received
  • Whether the issue was resolved

Privacy warning: Do not publish complete serial numbers, MyLiebherr passwords, authentication codes, full invoices or order numbers, payment-card or financing information, telematics credentials, exact job-site locations, home addresses, private service correspondence, or unredacted repair, warranty, or shipping documents.

Page Update Note

This page was updated on July 27, 2026. The update corrected the residential appliance number, added the professional-appliance hotline and current hours, replaced the former mining address with Liebherr USA, Co.’s current headquarters, corrected the headquarters telephone number, distinguished appliance, construction, crane, concrete, and mining contacts, added warranty, repair, parts-return, dealer-return, SmartDevice, recall, food-safety, and complaint-escalation guidance, and removed review themes unsupported by visible CustomerServiceNumbers.com comments.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Liebherr, Liebherr USA, Co., Liebherr-International AG, Liebherr Mining Equipment Newport News Co., a dealer, service partner, Encompass, financing provider, or product division. CustomerServiceNumbers.com cannot access accounts, register products, diagnose appliances or machinery, issue RMAs, schedule technicians, approve warranties, order parts, authorize field service, process returns, issue refunds, administer recalls, or act on behalf of Liebherr.

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