London Fog

1-800-266-8228

London Fog is famous for outerwear and rain coats. London Fog is seeing a revival with their appearance on the tv show, Mad Men. The products are available at Macys in the United States.

London Fog USA Corporate Office Headquarters HQ Address

Iconix Brand Group, Inc.

1450 Broadway

New York, NY 10018

Corporate Phone Number: 1-212-730-0030

Fax Number: n/a

Email Address: [email protected]

Stock Symbol ICON

1-212-597-4950


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  • I happen to have a problem with a pair of London Fog Rainboots which are parting around the front of the sole &

    I have wet feet – very disappointed. They were a gift purchased at The Bay London Ontario & have no receipt.

  • I am trying to return a coat I bought for my mom, but when I enter my order #, last name and e-mail address, the website does not recognize me. I e-mailed them, and have not received the automatic “thanks for your inquiry” e-mail, at the very least. I tried calling, and that is impossible because a recorded message is all you get. My 30-day window of returning the item is quickly closing, that’s why I need to return asap. Pretty disturbed by their lack of customer service. The detailed return instructions are for nothing because your website is not acknowledging my order, and clearly I am a customer, and a very unhappy customer at that!!!

  • I bought a London Fog trench coat for my sister for Christmas and did have difficulty in getting someone to reply to my many phone calls and emails when I had a problem with the order When my sister tried the coat on it was too small. I should have ordered the large instead of the medium, even though all her other coats are medium. Now I am trying to get it replaced by the larger size but the coat I originally bought had a 20% discount. I am at this time trying to get in touch with ANYONE who can tell me how to return the coat without it getting “misplaced”. Please, someone contact me so I can get this matter resolved.

  • I purchased the London Fog Stratford Club Bag at Hudson’s Bay as a Christmas gift for my daughter. Recently, I noticed that one of the handles developed a tear which, without attention, will render this bag useless. A Hudson’s Bay rep who informed me that they, themselves, play no role re: warranty issues beyond a thirty period, provided a customer service contact number which I called just now. The male I encountered was very unprofessional – rude actually, and impatient in dealing with the issue I was attempting to present (I use the term “dealing” specifically since, in my view, what transpired between us could hardly be referred to a “service”…never mind customer service). I was asked to call back as he was on a long distance call (so was I!). I was told to “be fast” which was very unexpected and put pressure on. I was told I could ship the case to his address …maybe it could be repaired unless it wasn’t a defect in which case I understood it wouldn’t get fixed and that I would be paying for shipment back to me. I ended the call abruptly. I’ll take the bag to a shoe repair person, pay for it out of pocket and hope for the best. Moral of the story: a sale price is not always the best price. Educate yourself PRIOR TO as to what the details are re: warranties as well as what role the manufacturer and retailer each play and don’t make the purchase if either demonstrate hints of the lack of integrity I came upon. Best.

  • I bought a winter jacket $$$, thinking it was high quality. Since day 1, I got a lot of feathers falling off and sticking on my clothes when I was taking off my coat. 3 days after I bought the purchase, a bottom of the Hood fell off. The red color rubs off on my beige bag that I carry and on the edges of my computer (because I work on the train when commuting). Now, it’s been 2 weeks that I have problems with the zipper: it unzips from the bottom and at the top, it stucks at one particular place. Customer servide doesn’t want to replace it.

  • Bought a men’s chester parka from London Fog. Zipper fabric tore within three weeks and the zipper broke off within six weeks. This is the second time this happened to me with a London Fog coat. Customer service will not respond to my e-mails. Never buying anything made by this company again.

  • Love, love, love, LondonFog coats. It has been a must have from generations. Whom ever I give a gift of love it is a Londonfog coat. Just received my Ultra Lightweight Down Coat. My son is 12 and is growing I purchased a medium size for him. My older generation loved down pillows. So excited now for my next purchase. Thankyou for makingmy fam happy!

  • There is NO WAY to talk to anyone at London Fog by phone.

    Not even on the busiest shopping day of the year.

    Not even if you call corporate headquarters.

    The sizing of their coats is TOTALLY DIFFERENT than any other sizing of women’s clothing in America.

    And there is no one to talk to, to tell you if you are making the right choice.

    After e-mailing customer service, I got a reply 3 days later.

    They said the sizing was based on the measurements of the COAT not the person wearing the coat!!!

    WHO DOES THAT?

    I am still totally confused as to which size I should have ordered, and may have to return coat—IF that is even possible.

    Who can tell?

    I have not even received my coat yet, and I am terribly unhappy with this company.

    London Fog used to be a quality brand name.

    Obviously, not any more.

    I wish I had never ordered from company.

  • I bought the London Fog Knightsbridge Dome Satchel this past December and the handle is starting to peel. This is my first time every buying products by London Fog, to say I am disappointed in the product.

  • I bought a luggage set last year in June and had a warranty of course, and one handle broke off the pin came out, i called the warranty place they deal with in Ottawa On and they said they don’t carry London Fog handles at all. What am i suppose to do now????

    I have 4 pieces of this luggage the one that the handle is broken is the large one WEMB 28 044142819410 RG, I purchase it at the Bay in Orleans Ontario

  • My wife bought a London Fog cap for me about 5 years ago. It is my favorite and I wear it more than any of my other caps. If it gets dirty, I wash it and it is as good as new. Today I was visiting a friend and her dog grabbed the cap from my lap and ran around the room using it as a chew toy. It took 10 minutes to get the dog to release it.

    I was astonished to see that aside from some wetness, the cap was completely undamaged. I look forward to it being my favorite cap for at least another 5 years. Thank you London Fog.

  • I bought the plaid suitcase. One flight and the insignia was lost leaving two unsightly holes. I contacted the company by email and got a prompt response. There is no way to get a replacement piece.

  • I would like to know what to do with a pair of rain boots I bought at Hudson Bay in Windsor Ontario. The make is London fog. I just purchased the boots last year and they have a tear in them right above the heal. It is almost like a seam is there.

    What can you do for me ?

    I do not know where else I can write a complaint.

    Thank you

  • I contacted London Fog in Edison NJ. My suitcases needed replacement. The customer service dept. was prompt in replying to me, Colleen Nachbaur was very professional & helpful in processing my claim. I will continue to buy London Fog products. Very pleased with product & service. Thank you.

  • I contacted London Fog in Edison NJ. My suitcases needed replacement. The customer service dept. was prompt in replying to me, Colleen Nachbaur was very professional & helpful in processing my claim. I will continue to buy London Fog products. Very pleased with product & service. Thank you.

  • I bought the brown plaid side luggage three months ago because it was very attractive. I also assumed it was durable! At least beyond three months! On my last trip the outer carriage cracked near the wheel causing it to lean awkwardly when rolled. I want a refund or replacement.

  • Hey London Fog

    I bought my suitcase in May of 2013. The handle is ripping off the side already. How long is the warranty good for and how do I get this looked after?

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