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Metro by T-Mobile Customer Service – Reviews

1-888-863-8768

Before signing up for Metro by T-Mobile formerly Metro PCS, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Metro by T-Mobile is a prepaid wireless service provider offering affordable plans with nationwide coverage.

How to Contact Metro by T-Mobile

You can reach Metro by T-Mobile customer service using the following details:

  • Metro PCS Phone Number: 1-888-863-8768
  • Email Support: Metro by T-Mobile offers support through their online contact form available on their website.
  • Customer Service Hours: Monday – Saturday, 6 AM – 6 PM PT, Sunday, 6 AM – 2 PM PT
  • Corporate Address: Metro by T-Mobile, 12920 SE 38th Street, Bellevue, WA 98006
  • Website: https://www.metrobyt-mobile.com/

Metro by T-Mobile Customer Support Reviews and Complaints

When considering signing up for Metro by T-Mobile, it’s helpful to review their customer service feedback. Metro by T-Mobile competes with other prepaid wireless providers like Boost Mobile, Cricket Wireless, and Straight Talk. Customer reviews often highlight the pricing, network coverage, and customer service provided by Metro by T-Mobile, particularly for those seeking affordable mobile plans. However, some complaints focus on issues related to customer service, network reliability, and billing. Comparing Metro by T-Mobile with other prepaid wireless providers can help you determine which offers the best plans, pricing, and customer support for your mobile needs.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

Note: This website listing is not associated with Metro by T-Mobile or Metro PCS. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Metro by T-Mobile Customer Service

I would like for someone from corporate to get back with me.

September 3, 2014

My daughter purchased a LG phone for me for Mother’s Day, and the back button stopped working. I took the phone into a Detroit Metro store, and the tech ordered me another phone because he found it to be defective. I received a text through my phone to be picked up. The tech that was helping was getting ready to give me the replacement phone a manager sitting next to him looked at my phone and decided that the phone had been dropped, which it had not. I was accused of something that didn’t happen and was told that I couldn’t get my phone. I would like for someone from corporate to get back to me. I never went to that store but only went because it was close. Never again, they make you wait for long periods, and they are very unpleasant. I’m thinking about going to another career.

Avatar for Lisa
Lisa

Absolute WORST website & phone support I've ever seen

August 26, 2014

Absolute WORST website & phone support I’ve ever seen! Cant get through on the phone because they have way too many prompts No matter what you ask for, it just keeps taking you everywhere but to an actual customer service rep! Can’t make a payment online for the last two days because the page won’t load when you click on pay! WTH kind of business is this?! Very sorry I ever allowed my 81-year-old aunt to purchase a phone from here! I will be taking her elsewhere for new service! Metro PCS sucks!

Avatar for Dawn
Dawn

Metro PCS is one of the worst companies

August 24, 2014

Metro PCS is one of the worst companies I have even worked with. It is a struggle to pay my phone bill every month. The on-line bill pay rarely works. Today it charged and then credited my card 4 times. They do not answer when you call and going into a Metro Store is DISTUSTING! The employees are not decent people. Can you say, Hello AT & T?

Avatar for Toni
Toni

I like to report a stolen phone

August 19, 2014

I like to report a stolen phone. It happened today when me, mum, and my brothers were going to London bridge station to Greenhithe station. As soon as we got off, my brother was looking for his phone, and he couldn’t find it, so we informed the police, and they said they would tell us as soon as possible.

Avatar for Philip S
Philip S

My phone is asking me for a SIM Card to Unlock

August 14, 2014

My phone ask me for a SIM card key to unlock(puk).

Avatar for Samuel
Samuel

I lost my phone

August 6, 2014

I lost my phone and need some help

Avatar for alejandro
alejandro

My Metro Phone Is Not Working

July 29, 2014

My phone hasn’t been working , and it logs me out of my apps. Also when I wanna open an app it exists me out. It gets annoying

Avatar for Sylvia
Sylvia

Store in Grand Rapids MI

July 19, 2014

You opened a new store in Grand Rapids, Michigan on Fulton and Garfield and they are selling illegal products there. now wonder your reviews are so bad!!!!!

Avatar for BH
BH

Metro by T-Mobile Customer Service

May 11, 2014

I am in Key West my phone has not been working properly no signal for over a week now. It’s unfair to look into it and it’s not me alone.

Avatar for yvonnewatson
yvonnewatson

Metro by T-Mobile Rip Off

May 3, 2014

horrific rip off sold used phone said it was new & could not activate was att&t phone

Avatar for gary
gary
2.4
2.4 out of 5 stars (based on 888 reviews)

I would like for someone from corporate to get back with me.

September 3, 2014

My daughter purchased a LG phone for me for Mother’s Day, and the back button stopped working. I took the phone into a Detroit Metro store, and the tech ordered me another phone because he found it to be defective. I received a text through my phone to be picked up. The tech that was helping was getting ready to give me the replacement phone a manager sitting next to him looked at my phone and decided that the phone had been dropped, which it had not. I was accused of something that didn’t happen and was told that I couldn’t get my phone. I would like for someone from corporate to get back to me. I never went to that store but only went because it was close. Never again, they make you wait for long periods, and they are very unpleasant. I’m thinking about going to another career.

Avatar for Lisa
Lisa

Absolute WORST website & phone support I've ever seen

August 26, 2014

Absolute WORST website & phone support I’ve ever seen! Cant get through on the phone because they have way too many prompts No matter what you ask for, it just keeps taking you everywhere but to an actual customer service rep! Can’t make a payment online for the last two days because the page won’t load when you click on pay! WTH kind of business is this?! Very sorry I ever allowed my 81-year-old aunt to purchase a phone from here! I will be taking her elsewhere for new service! Metro PCS sucks!

Avatar for Dawn
Dawn

Metro PCS is one of the worst companies

August 24, 2014

Metro PCS is one of the worst companies I have even worked with. It is a struggle to pay my phone bill every month. The on-line bill pay rarely works. Today it charged and then credited my card 4 times. They do not answer when you call and going into a Metro Store is DISTUSTING! The employees are not decent people. Can you say, Hello AT & T?

Avatar for Toni
Toni

I like to report a stolen phone

August 19, 2014

I like to report a stolen phone. It happened today when me, mum, and my brothers were going to London bridge station to Greenhithe station. As soon as we got off, my brother was looking for his phone, and he couldn’t find it, so we informed the police, and they said they would tell us as soon as possible.

Avatar for Philip S
Philip S

My phone is asking me for a SIM Card to Unlock

August 14, 2014

My phone ask me for a SIM card key to unlock(puk).

Avatar for Samuel
Samuel

I lost my phone

August 6, 2014

I lost my phone and need some help

Avatar for alejandro
alejandro

My Metro Phone Is Not Working

July 29, 2014

My phone hasn’t been working , and it logs me out of my apps. Also when I wanna open an app it exists me out. It gets annoying

Avatar for Sylvia
Sylvia

Store in Grand Rapids MI

July 19, 2014

You opened a new store in Grand Rapids, Michigan on Fulton and Garfield and they are selling illegal products there. now wonder your reviews are so bad!!!!!

Avatar for BH
BH

Metro by T-Mobile Customer Service

May 11, 2014

I am in Key West my phone has not been working properly no signal for over a week now. It’s unfair to look into it and it’s not me alone.

Avatar for yvonnewatson
yvonnewatson

Metro by T-Mobile Rip Off

May 3, 2014

horrific rip off sold used phone said it was new & could not activate was att&t phone

Avatar for gary
gary
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