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Reach Metro by T-Mobile Customer Service – Reviews

Before signing up for Metro by T-Mobile formerly Metro PCS, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Metro by T-Mobile is a prepaid wireless service provider offering affordable plans with nationwide coverage.

How to Contact Metro by T-Mobile

You can reach Metro by T-Mobile customer service using the following details:

Metro PCS Phone Number: 1-888-863-8768
Email Support: Metro by T-Mobile offers support through their online contact form available on their website.
Customer Service Hours: Monday – Saturday, 6 AM – 6 PM PT, Sunday, 6 AM – 2 PM PT
Corporate Address: Metro by T-Mobile, 12920 SE 38th Street, Bellevue, WA 98006
Website: https://www.metrobyt-mobile.com/

Metro by T-Mobile Customer Support Reviews and Complaints

When considering signing up for Metro by T-Mobile, it’s helpful to review their customer service feedback. Metro by T-Mobile competes with other prepaid wireless providers like Boost Mobile, Cricket Wireless, and Straight Talk. Customer reviews often highlight the pricing, network coverage, and customer service provided by Metro by T-Mobile, particularly for those seeking affordable mobile plans. However, some complaints focus on issues related to customer service, network reliability, and billing. Comparing Metro by T-Mobile with other prepaid wireless providers can help you determine which offers the best plans, pricing, and customer support for your mobile needs.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

Note: This website listing is not associated with Metro by T-Mobile or Metro PCS. The information and the reviews are a service provided by CustomerServiceNumbers.com.

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2.7

2.7 out of 5 stars (based on 23 reviews)

Excellent0%

Very good0%

Average83%

Poor0%

Terrible17%

Wow, what's happened to METRO PCS?

September 13, 2014

Wow, what’s happened to METRO PCS? Their telephone payment system has been down for over a week. So, I lost service, & went to one of their stores, where I had to deal with an incompetent customer service rep.. As a result of Metro’s lack of a working payment system, I had to pay an extra 3 bucks. They get a big F for failure!

Janet

Metro 2g

September 13, 2014

Dont carry more than 2G so stop.getting riped off they changed ther home page metro says 4G but if you go to cell towers and your zip code it give a pin .point location and the service who uses towers and signal strenght no wer in northern california or any wer else have more than 2g they use t-mobil go to ther sight says 2G

Mendo

How do I switch?

September 8, 2014

My nam is larry tran I have account metro PCS if I buy hp tab can you switch the number to new phone for me

Thank you

Larry

I would like for someone from corporate to get back with me.

September 3, 2014

My daughter purchased a LG phone for me for Mother’s Day, and the back button stopped working. I took the phone into a Detroit Metro store, and the tech ordered me another phone because he found it to be defective. I received a text through my phone to be picked up. The tech that was helping was getting ready to give me the replacement phone a manager sitting next to him looked at my phone and decided that the phone had been dropped, which it had not. I was accused of something that didn’t happen and was told that I couldn’t get my phone. I would like for someone from corporate to get back to me. I never went to that store but only went because it was close. Never again, they make you wait for long periods, and they are very unpleasant. I’m thinking about going to another career.

Lisa

Absolute WORST website & phone support I've ever seen

August 26, 2014

Absolute WORST website & phone support I’ve ever seen! Cant get through on the phone because they have way too many prompts No matter what you ask for, it just keeps taking you everywhere but to an actual customer service rep! Can’t make a payment online for the last two days because the page won’t load when you click on pay! WTH kind of business is this?! Very sorry I ever allowed my 81-year-old aunt to purchase a phone from here! I will be taking her elsewhere for new service! Metro PCS sucks!

Dawn

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Reach Metro by T-Mobile Customer Service – Reviews

1-888-863-8768