Reach Out To Metro by T-Mobile Customer Service – Reviews – Complaints

1-888-863-8768

Eric Strand

Reach Out To Metro by T-Mobile Customer Service – Reviews – Complaints

Metro by T-Mobile Customer Service Contact Phone Number for Support and Help

Metro by T-Mobile was formerly Metro PCS. They are offering T-Mobile‘s fast network and new mobile plans. Plans that include unlimited data, free Amazon Prime and Google One. Metro works with the Apple iPhone, Android by Motorola and Samsung.

Metro by T-Mobile Phone Numbers

Customer Service: 1-888-863-8768

From Mobile: *611

Mobile Bill Payment: *99

Asurion Insurance: 1-866-862-3397

Metro by T-Mobile Address:

Metro by T-Mobile Bill Payment
PO Box 5119
Carol Stream, IL 60197-5119

Metro by T-Mobile General Mail
PO Box 601119
Dallas, TX 75360

Metro by T-Mobile Website for Help

Metro by T-Mobile Help Page

Metro by T-Mobile Customer Service

Metro By T-Mobile Customer Service

Rated 3.0 out of 5
April 30, 2014

MetroPcs no longer supports that service.

Avatar for This is NOT Juan
This is NOT Juan

Metro By T-Mobile Customer Service

Rated 3.0 out of 5
April 30, 2014

In fact, it do not depends on MetoPcs, but on the Call centers servicing them. Each call center receives from Metro a “script” or a “guide” on how to answer your calls, but calls centers just LOVE to do additions on it. That´s why sometimes you hear the robotic “It´s a great day in MetroPCS…My name is Juan ID 9999 ” …and sometimes you only hear a simple ” Hi! I´m Albert employee 9898″. Metro currently is proposing a “script-free” dialogue BUUUUUUTTT … at the same time, Call Centers REQUIRE they CRS to acomodate their NAME and ID, also, to call the customer by name AT LEAST ONCE, to ask for your pet´s name, your children age or about your health or the weather on your location (AND THIS IS FOR REAL!) the petulant phrase ” DID I ADDRESS ALL YOUR CONCERNS ON TODAY´S CALL?”, also to avoid such terms as “refresh”, “device”, “bad”, “wrong”, “unable”, “flash”, “extension”, “supervisor”… all of this at the same time they fullfill your request ..IN LESS THAN 5 MINUTES. Any of you, try to do it on a person who call Customer Service …AND DO NOT REMEMBER THEIR OWN PHONE NUMBER, THE NAME ON THEIR ACCOUNT OR THEIR PASSWORDS!!

Avatar for This is NOT Juan
This is NOT Juan

Metro by T-Mobile Customer Service

Rated 3.0 out of 5
April 25, 2014

T-Mobile is a ripoff don’t spend your money the phones don’t work and customer service is non-existent. don’t walk run away from this company.

Avatar for daniel
daniel

Metro by T-Mobile Customer Service

Rated 3.0 out of 5
April 3, 2014

Why is it so hard to pay your bill online? You have the least user-friendly site EVER.

Avatar for Linda
Linda

Metro says my bill is due today

Rated 3.0 out of 5
March 22, 2014

I purchased my phone on March 6 and paid for my first month. Today I received a text message saying my bill is due today. It has not been a complete month since I get help on how to fix this problem, I need my service and want what I paid for!

Avatar for Diana
Diana

Metro by T-Mobile Customer Service

Rated 3.0 out of 5
March 17, 2014

I can’t click a lower dot. Why would a company that spends millions in advertising hide from its customers? My PCS smartphone disconnects me; says it doesn’t know me when I call customer service. Try to find a phone number for a problem. If you get one it doesn’t go anywhere; just a recording that disconnects you at the end.

Listen to the recorded message; it points to the great value of being a Metro PCS customer and using the recorded system. Really? What value do you give the hour I’ve spent trying to reach a live person? None; this will be my last month in this nonsense.

Avatar for Charlie Nolonger MetroPCS
Charlie Nolonger MetroPCS

Metro by T-Mobile Phone Issue

Rated 3.0 out of 5
March 15, 2014

My phone not working. I would like to know when it may be back on. Please email back.

Avatar for Willene
Willene

Metro by T-Mobile Payment Issue

Rated 3.0 out of 5
March 11, 2014

There is no way to contact a real person, even when it says there is one there 24 hours a day. Paying on the internet has been easy, but the screens have changed asking for a password and then it asks for an answer to a question, but does not give the question. It is really inconvenient to go into the store to pay. I would like to pay over the phone or on the internet. But can not reset my password without an answer to the question.. . of which I do not know the question. Clean up your act!!!!!!

Avatar for JP
JP

Metro by T-Mobile Phone Issue

Rated 3.0 out of 5
March 10, 2014

I have a Nokia Lumia 521 within the one month I have had this phone the screen freezes and locks up to where I have to remove the battery. I can’t charge my phone while it is off. When I cut it off and plug the phone up it shuts back on. If I’m having these problems already and I haven’t even dropped the phone yet. It’s not worth it I want a new one.

Avatar for Kimberly
Kimberly

Metro by T-Mobile Assistance

Rated 3.0 out of 5
March 4, 2014

An associate of mine, tried to unlock my phone, to see whatever she wanted to see and in the process, my phone patterns didn’t appear, I do not have a Google account yet for this phone, so I need assistance getting my phone operational, I will sincerely appreciate your help thank you very much.

Avatar for kenneth
kenneth
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 240 reviews)

Metro By T-Mobile Customer Service

Rated 3.0 out of 5
April 30, 2014

MetroPcs no longer supports that service.

Avatar for This is NOT Juan
This is NOT Juan

Metro By T-Mobile Customer Service

Rated 3.0 out of 5
April 30, 2014

In fact, it do not depends on MetoPcs, but on the Call centers servicing them. Each call center receives from Metro a “script” or a “guide” on how to answer your calls, but calls centers just LOVE to do additions on it. That´s why sometimes you hear the robotic “It´s a great day in MetroPCS…My name is Juan ID 9999 ” …and sometimes you only hear a simple ” Hi! I´m Albert employee 9898″. Metro currently is proposing a “script-free” dialogue BUUUUUUTTT … at the same time, Call Centers REQUIRE they CRS to acomodate their NAME and ID, also, to call the customer by name AT LEAST ONCE, to ask for your pet´s name, your children age or about your health or the weather on your location (AND THIS IS FOR REAL!) the petulant phrase ” DID I ADDRESS ALL YOUR CONCERNS ON TODAY´S CALL?”, also to avoid such terms as “refresh”, “device”, “bad”, “wrong”, “unable”, “flash”, “extension”, “supervisor”… all of this at the same time they fullfill your request ..IN LESS THAN 5 MINUTES. Any of you, try to do it on a person who call Customer Service …AND DO NOT REMEMBER THEIR OWN PHONE NUMBER, THE NAME ON THEIR ACCOUNT OR THEIR PASSWORDS!!

Avatar for This is NOT Juan
This is NOT Juan

Metro by T-Mobile Customer Service

Rated 3.0 out of 5
April 25, 2014

T-Mobile is a ripoff don’t spend your money the phones don’t work and customer service is non-existent. don’t walk run away from this company.

Avatar for daniel
daniel

Metro by T-Mobile Customer Service

Rated 3.0 out of 5
April 3, 2014

Why is it so hard to pay your bill online? You have the least user-friendly site EVER.

Avatar for Linda
Linda

Metro says my bill is due today

Rated 3.0 out of 5
March 22, 2014

I purchased my phone on March 6 and paid for my first month. Today I received a text message saying my bill is due today. It has not been a complete month since I get help on how to fix this problem, I need my service and want what I paid for!

Avatar for Diana
Diana

Metro by T-Mobile Customer Service

Rated 3.0 out of 5
March 17, 2014

I can’t click a lower dot. Why would a company that spends millions in advertising hide from its customers? My PCS smartphone disconnects me; says it doesn’t know me when I call customer service. Try to find a phone number for a problem. If you get one it doesn’t go anywhere; just a recording that disconnects you at the end.

Listen to the recorded message; it points to the great value of being a Metro PCS customer and using the recorded system. Really? What value do you give the hour I’ve spent trying to reach a live person? None; this will be my last month in this nonsense.

Avatar for Charlie Nolonger MetroPCS
Charlie Nolonger MetroPCS

Metro by T-Mobile Phone Issue

Rated 3.0 out of 5
March 15, 2014

My phone not working. I would like to know when it may be back on. Please email back.

Avatar for Willene
Willene

Metro by T-Mobile Payment Issue

Rated 3.0 out of 5
March 11, 2014

There is no way to contact a real person, even when it says there is one there 24 hours a day. Paying on the internet has been easy, but the screens have changed asking for a password and then it asks for an answer to a question, but does not give the question. It is really inconvenient to go into the store to pay. I would like to pay over the phone or on the internet. But can not reset my password without an answer to the question.. . of which I do not know the question. Clean up your act!!!!!!

Avatar for JP
JP

Metro by T-Mobile Phone Issue

Rated 3.0 out of 5
March 10, 2014

I have a Nokia Lumia 521 within the one month I have had this phone the screen freezes and locks up to where I have to remove the battery. I can’t charge my phone while it is off. When I cut it off and plug the phone up it shuts back on. If I’m having these problems already and I haven’t even dropped the phone yet. It’s not worth it I want a new one.

Avatar for Kimberly
Kimberly

Metro by T-Mobile Assistance

Rated 3.0 out of 5
March 4, 2014

An associate of mine, tried to unlock my phone, to see whatever she wanted to see and in the process, my phone patterns didn’t appear, I do not have a Google account yet for this phone, so I need assistance getting my phone operational, I will sincerely appreciate your help thank you very much.

Avatar for kenneth
kenneth