Cricket Wireless Customer Service Phone Number & Help

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Cricket Wireless is a prepaid wireless brand owned by AT&T. Cricket offers no-annual-contract phone plans, smartphones, bring-your-own-phone activation, SIM and eSIM setup, account management through myCricket, 5G service on AT&T’s network, Cricket Protect, phone upgrades, international features, and select services such as AT&T Internet Air signups in some Cricket stores. Customers often contact Cricket Wireless customer service for billing, payments, activation, SIM or eSIM setup, number transfers, Number Transfer PINs, device unlocks, lost or stolen phones, fraud concerns, account access, data speeds, coverage, returns, refunds, phone insurance claims, and cancellation help.

If you are looking for the Cricket Wireless customer service phone number, call 1-800-CRICKET or 1-800-274-2538. You can also dial 611 from a Cricket Wireless phone. Cricket also offers chat, the myCricket app, store support, and online help articles for many account, billing, order, activation, fraud, and device issues.

How to Contact Cricket Wireless Customer Service

Important support note: Cricket Wireless is an AT&T-owned prepaid wireless brand. For Cricket phone plans, billing, activation, SIM, eSIM, device unlocks, port-out PINs, Account Lock, fraud, and phone insurance, use Cricket support. For AT&T Internet Air purchased through a Cricket store, Cricket says customers should contact AT&T at 1-800-288-2020 for order, setup, billing, payment, technical support, or cancellation help.

Best Way to Reach Cricket Wireless by Issue

  • General customer service: Call 1-800-274-2538, dial 611 from your Cricket phone, or use chat.
  • Billing or payment: Use myCricket, Quick Pay, the app, a Cricket store, chat, or phone support.
  • Activation: Use Cricket’s online activation page or contact support if the SIM, eSIM, IMEI, or number transfer does not work.
  • Porting a number into Cricket: Have your old carrier account number, account PIN, number transfer PIN, billing ZIP code, and other required account details ready.
  • Porting a number out of Cricket: Dial *PORT or *PORTAR from your Cricket phone, or call 1-800-274-2538 for a Number Transfer PIN.
  • SIM swap or unauthorized port-out concern: Call Cricket Care immediately at 1-800-274-2538.
  • Device unlock: Use the device unlock process online or in the myCricket app, or call Cricket if you meet the requirements but cannot unlock the device.
  • Lost or stolen phone: Suspend service, secure the account, and contact Cricket or Asurion if Cricket Protect applies.
  • Cricket Protect claim: File a claim with Asurion online or call 1-855-309-8342.
  • Returns or exchanges: Use Cricket’s return policy and keep the order number, device, packaging, and proof of purchase.
  • AT&T Internet Air purchased at Cricket: Call AT&T at 1-800-288-2020; Cricket stores and Cricket Customer Care do not handle cancellation or payments for Internet Air.

What to Have Ready Before Contacting Cricket Wireless

  • Your Cricket Wireless phone number
  • Your myCricket username or account email address
  • Your account PIN or security PIN
  • The device IMEI or serial number
  • SIM card number or eSIM details if relevant
  • Payment confirmation, billing amount, Auto Pay details, or Quick Pay confirmation
  • Order number, tracking number, store receipt, or return authorization
  • Number Transfer PIN, old carrier account number, old carrier PIN, or port status if switching carriers
  • Unlock request details, device eligibility, activation date, and account standing
  • Cricket Protect claim number, device damage details, incident date, or lost/stolen report details
  • Fraud details, suspicious text screenshots, unauthorized port-out notice, SIM swap notice, or unauthorized charge details
  • Case number, chat transcript, email, or prior support response

Common Cricket Wireless Customer Service Issues

Common reasons customers contact Cricket Wireless include:

  • Billing, payments, Auto Pay, Quick Pay, and account balances
  • Activation problems, SIM setup, eSIM setup, and bring-your-own-phone setup
  • Porting a number into Cricket or transferring a number away from Cricket
  • Number Transfer PIN requests
  • Account Lock, SIM swap protection, and port-out protection
  • Device unlock requests and unlock eligibility questions
  • Lost or stolen phones and temporary service suspension
  • Coverage, signal, data speeds, Wi-Fi calling, hotspot, and plan features
  • Phone orders, shipping, returns, exchanges, and refunds
  • Warranty claims, Cricket Protect, Asurion claims, and damaged devices
  • Unauthorized charges, refill card fraud, identity theft, and account takeover concerns
  • AT&T Internet Air questions after signing up in a Cricket store

Cricket Wireless Customer Reviews and Complaints on CSN

The live CSN review count for this Cricket Wireless page should be verified in WordPress before publishing a detailed review trend. The old post text makes broad claims about customer feedback, but those claims should not be used unless they match the actual reviews shown on the live CSN page.

If the live CSN page has reviews, summarize only the visible themes. Possible review themes to look for include billing concerns, activation problems, customer service access, coverage issues, data speeds, porting problems, device unlocks, store experiences, fraud concerns, and Cricket Protect claims. If the live page has no reviews, say that there is not enough CSN feedback yet to summarize a reliable Cricket Wireless customer-service trend.

If you have contacted Cricket Wireless about billing, activation, SIM or eSIM setup, porting, device unlocking, Account Lock, fraud, coverage, data speeds, Cricket Protect, returns, refunds, or a store complaint, you can leave a review below. Reviews are individual experiences and may not represent every Cricket customer, store, plan, device, or support case.

Billing, Payments, Auto Pay, BridgePay, and Refunds

Cricket customers can pay through Quick Pay, myCricket, the myCricket app, phone support, or a Cricket store. If your service is suspended for nonpayment, Cricket says you can pay to restore service if the account is still within the reactivation window.

Cricket’s fee page says charges and fees are nonrefundable and subject to change. Cricket also says payments are due by 11:59 PM Central Time on or before the due date. If your account is suspended and later reactivated, a reactivation fee may apply.

Before disputing a charge, compare your Cricket account history with your bank or card statement. Save payment confirmations, Auto Pay settings, plan changes, add-on changes, and case numbers.

Activation, SIM, eSIM, and Bring Your Own Phone Help

Cricket activation can involve a new Cricket phone, a physical SIM card, eSIM, a bring-your-own-phone setup, or a transferred phone number. If you ordered online, Cricket says you will need to activate service online.

Before activating, confirm that the device is compatible, unlocked, not reported lost or stolen, and eligible for use on Cricket. For eSIM-compatible devices, Cricket says activation can happen quickly without waiting for a physical SIM card.

If activation fails, gather your order number, Cricket phone number, IMEI, SIM or eSIM details, old carrier account information, and any number-transfer status message.

Number Transfer PINs and Porting Out of Cricket

If you are transferring your Cricket number to another carrier, Cricket says the fastest way to get your Number Transfer PIN is to dial *PORT or *PORTAR from your Cricket Wireless device. You can also call 1-800-274-2538 from any device.

When calling Customer Service for a Number Transfer PIN, you will need your account PIN. Do not cancel your Cricket service before the number transfer is complete, or you may lose the ability to transfer the number.

If Account Lock is turned on, you may need to turn it off before completing a port-out or SIM swap. If you receive a SIM swap or port-out message that you did not request, call Cricket Care immediately.

Account Lock, SIM Swap Protection, Fraud, and Identity Theft

Cricket’s Account Lock feature can block SIM swaps and port-outs while it is turned on. Cricket says Account Lock is available in the myCricket app and does not have a charge.

Cricket warns customers to protect personal information and says it will never ask for your PIN by text. Cricket also says customers should call 1-800-274-2538 if they see unauthorized charges, receive a SIM swap or port-out notice they did not request, or believe an unauthorized account was opened in their name.

  • Turn on Account Lock in the myCricket app to help block unauthorized SIM swaps and port-outs.
  • Do not share your account PIN, one-time verification code, password, Social Security number, or payment details with unexpected callers.
  • Forward suspicious or spam texts to 7726.
  • Do not click links in suspicious texts claiming your Cricket account will be suspended or your payment failed.
  • If you believe your number was ported out without permission, call Cricket Care immediately.
  • If you suspect identity theft, file a police report, report it to the FTC, and consider contacting the credit bureaus.

Device Unlock Requests

Cricket’s unlock policy says the device must be designed for and locked to the Cricket network, must have been active for at least six months of paid service, and must not have been reported lost, stolen, or associated with fraud.

iPhone users may be able to unlock online through Cricket’s device unlock process. Many Android devices can be unlocked through the myCricket app or Cricket Device Unlock app. If you meet the eligibility requirements but cannot unlock the device, contact Cricket at 1-800-274-2538 or dial 611 from your Cricket phone.

Military personnel who need an expedited unlock before deployment should contact Cricket Customer Support and provide the required documentation.

Returns, Exchanges, Warranty, and Cricket Protect

Cricket’s return rules depend on whether the device was bought online, in a store, or through another retailer. Online return approvals may result in a refund to the original payment method within 10 business days after Cricket receives the approved return.

Cricket warranty claims may be handled through Cricket’s exchange-by-mail process or by the original equipment manufacturer depending on the device. Warranty coverage generally begins after the 7-day return period.

Cricket Protect is handled through Asurion. To file a Cricket Protect claim, visit Asurion’s Cricket claim site or call 1-855-309-8342. Have the phone number, make and model, billing address, incident details, and deductible payment method ready.

Lost or Stolen Phones

If your Cricket phone is lost or stolen, contact Cricket quickly to suspend service and protect the account. Cricket says customers can suspend service temporarily and restore it if the phone is found.

If you have Cricket Protect, you may also need to file a claim with Asurion. Keep a police report, device information, IMEI, phone number, account PIN, and claim number if the phone was stolen.

AT&T Internet Air Purchased Through Cricket

Cricket stores may offer AT&T Internet Air signups in select areas, but AT&T handles Internet Air support. Cricket says customers who need help with an Internet Air order, setup, billing, payments, technical support, or cancellation should contact AT&T at 1-800-288-2020.

Cricket says Internet Air payments cannot be made at Cricket stores. Payments must be made through AT&T, the myAT&T app, att.com, or an AT&T retail store. If you publish the new AT&T Internet Air CSN page, link to it from this Cricket page for customers who signed up through Cricket.

How to Escalate a Cricket Wireless Complaint

If Cricket Wireless customer service does not resolve your issue, try these escalation steps:

  1. Save your phone number, account PIN status, payment records, order number, device IMEI, SIM/eSIM details, chat transcripts, and case numbers.
  2. Use the correct route: Customer Care, chat, myCricket, Cricket store, device unlock process, Asurion claim, fraud support, or AT&T Internet Air support.
  3. If the issue involves billing, ask Cricket to identify whether the charge is for service, Auto Pay, reactivation, activation, upgrade, add-ons, Cricket Protect, taxes, fees, or a store transaction.
  4. If the issue involves activation or porting, ask whether the IMEI, SIM/eSIM, old carrier account number, old carrier PIN, or Number Transfer PIN is the problem.
  5. If the issue involves fraud, ask Cricket to secure the account, review SIM swap or port-out activity, and document the fraud report.
  6. If the issue involves a device unlock, ask whether the device meets the six-month paid-service requirement and whether it has any lost, stolen, fraud, or account-standing issue.
  7. If the issue involves a store purchase, keep the receipt, store address, date, employee or manager response, and any written return or exchange information.
  8. If the issue remains unresolved, consider filing a complaint with the FCC, FTC, BBB, state attorney general, payment card issuer, or another appropriate agency.
  9. For corporate-level information, use the Cricket Wireless corporate office resource linked below.

Cricket Wireless Compared with Competitors

Cricket Wireless competes with prepaid and low-cost wireless brands such as Boost Mobile, Metro by T-Mobile, Straight Talk, Visible, Mint Mobile, Total Wireless, TracFone, Consumer Cellular, T-Mobile, AT&T, Verizon, US Mobile, Google Fi, and other mobile providers. Customers comparing wireless carriers often look at price, coverage, data speeds, hotspot, international features, device financing, activation fees, customer service access, porting experience, device unlock policy, fraud protection, and cancellation flexibility.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Cricket Wireless Customer Service

What is the Cricket Wireless customer service phone number?

The Cricket Wireless customer service phone number is 1-800-CRICKET or 1-800-274-2538. You can also dial 611 from your Cricket phone.

What are Cricket Wireless customer service hours?

Cricket lists phone support as Monday through Saturday, 9:00 AM to 9:00 PM ET. Cricket also notes that Saturday call-center hours change to 12:00 PM to 9:00 PM ET starting January 3, 2026. Chat is listed as Monday through Saturday, 9:00 AM to 11:00 PM ET, and Sunday, 10:00 AM to 11:00 PM ET.

How do I get a Cricket Wireless Number Transfer PIN?

Dial *PORT or *PORTAR from your Cricket phone, or call 1-800-274-2538. Cricket says you will need your account PIN when calling Customer Service to generate a Number Transfer PIN.

How do I unlock a Cricket Wireless phone?

Use Cricket’s device unlock process online, through the myCricket app, or through the Cricket Device Unlock app if your device supports it. If you meet the requirements but cannot unlock the phone, call 1-800-274-2538 or dial 611 from your Cricket phone.

What are Cricket’s device unlock requirements?

Cricket says the device must be designed for and locked to the Cricket network, active for at least six months of paid service, connected to the internet, and not reported lost, stolen, or associated with fraud.

How do I report Cricket SIM swap fraud or port-out fraud?

Call Cricket Care immediately at 1-800-274-2538. Cricket also recommends turning on Account Lock in the myCricket app to help block unauthorized SIM swaps and port-outs.

How do I file a Cricket Protect phone insurance claim?

File a claim through Asurion at asurion.com/cricket or call 1-855-309-8342. Have the phone number, device make and model, billing address, incident details, and deductible payment method ready.

Can I return a Cricket Wireless phone?

Cricket’s return rules depend on where and how the phone was purchased. Online returns may be refunded to the original payment method within 10 business days after Cricket receives and approves the return. Store purchases may have different requirements.

Who handles AT&T Internet Air if I signed up at Cricket?

AT&T handles Internet Air support. Cricket says customers who need help with Internet Air order, setup, billing, payments, technical support, or cancellation should call AT&T at 1-800-288-2020.

Where is Cricket Wireless corporate office?

Cricket Wireless LLC lists its corporate address as 1025 Lenox Park Blvd. NE, Atlanta, GA 30319. For routine billing, activation, porting, unlock, fraud, and account issues, use Cricket Customer Care first.

Page Update Note

Updated June 2026: This page was refreshed with current Cricket Wireless customer service routing for phone support, chat, billing, payments, activation, SIM and eSIM setup, Number Transfer PINs, device unlocks, Account Lock, SIM swap fraud, lost or stolen phones, returns, Cricket Protect, Asurion claims, AT&T Internet Air signups, and corporate contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, chat, sign in, use the app, visit a store, report fraud, request a device unlock, file an insurance claim, or escalate through another route.

Share Your Cricket Wireless Customer Service Experience

Have you contacted Cricket Wireless customer service about billing, activation, Auto Pay, porting, Number Transfer PINs, device unlocking, Account Lock, lost or stolen phones, SIM swap fraud, coverage, data speeds, Cricket Protect, Asurion claims, returns, refunds, AT&T Internet Air, store service, or account cancellation? Share your experience below. Include the support route you used, how long it took to get help, and whether Cricket resolved the issue. Do not post full phone numbers, account numbers, PINs, passwords, IMEI numbers, payment details, addresses, one-time codes, identity documents, or private account information in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Cricket Wireless LLC, AT&T, AT&T Internet Air, Asurion, any Cricket Wireless store, device manufacturer, financing provider, or wireless network partner. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, plan terms, payment rules, unlock policies, porting rules, device-protection terms, fraud procedures, coverage, data speeds, and website links may change. Do not post private account, phone, payment, identity, legal, security, or wireless-service information in public comments. Always verify important billing, activation, unlock, porting, device, legal, fraud, and account information directly with Cricket Wireless or the appropriate provider before taking action.

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2.8
2.8 out of 5 stars (based on 4 reviews)
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Terrible

Cannot log in to Cricket

August 17, 2018

Cannot log in to Cricket account Message is: login/password not correct. Have reset both, same message. This has gone on for most if the week. VERY frustrating. . . . . can you set these or reset to:

Avatar for Sandy
Sandy

Seriously thinking about changing from Cricket

July 24, 2018

I agree. Until this summer, we have had excellent service with Cricket, but the past month’s service has been all but non-existent. Today, we have been without service since 3:00 pm, and it is now 8:30 Have an illness at the home and need to have available phone. Seriously thinking about changing companies.

Avatar for Doris C
Doris C

Cricket Wireless is horrible

June 19, 2018

Cricket Wireless is horrible you get no reception anywhere you go you call customer service and they give you no results switching companies today point of a cell phone is to use it wherever you need to, and when you do talk to someone you can hardly understand what they are saying from some broken English.

Avatar for lis
lis

trying to change my auto pay credit card info

April 30, 2018

trying to change my auto pay credit card info???

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Paula O

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