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AT&T Internet Air Customer Service Phone Number & Help

AT&T Internet Air is AT&T’s fixed wireless home internet service. Instead of using a traditional cable or fiber line into the home, AT&T Internet Air uses AT&T’s wireless network and an AT&T All-Fi Hub to provide home Wi-Fi in eligible areas. Customers often contact AT&T Internet Air customer service for setup, activation, billing, payments, outages, slow speeds, All-Fi Hub problems, equipment returns, cancellation, account access, Cricket store signups, service availability, and technical support.

If you are looking for the AT&T Internet Air customer service phone number, call AT&T internet support at 1-800-288-2020. This is the main support route for AT&T Internet Air orders, setup, billing, payments, technical support, cancellation, and account help.

How to Contact AT&T Internet Air Customer Service

AT&T Internet Air Customer Service Phone Number: 1-800-288-2020
Bill, Account and Technical Support Hours: Every day, 6:00 AM to 12:00 AM CT

AT&T Internet Support: AT&T Internet Support
AT&T Contact Page: AT&T Contact Us
AT&T Internet Air Page: AT&T Internet Air
Learn About AT&T Internet Air: What is AT&T Internet Air?
Internet Air Sales / Availability: 1-855-696-0156
Check for AT&T Outages: AT&T Outage Check
Smart Home Manager: AT&T Smart Home Manager
Return AT&T Internet Equipment: Return AT&T Equipment
AT&T Internet Cancellation Policy: AT&T Internet Cancellation Policy
Report AT&T Fraud or Suspicious Messages: Forward suspicious texts to 7726 or suspicious emails to [email protected]
AT&T Internet Air for Business Support: 1-800-331-0500
AT&T Internet Air for Business Sales: 1-877-595-0742
Corporate Headquarters: AT&T Inc., 208 S. Akard Street, Dallas, TX 75202

Corporate Office Phone: 1-210-821-4105
Website: att.com

Important support note: AT&T Internet Air is an AT&T home internet product, not a separate company. Customers who signed up through AT&T, Cricket, or an AT&T retail location should still use AT&T support for order, setup, billing, payment, technical support, cancellation, and equipment questions.

Best Way to Reach AT&T Internet Air by Issue

Setup or activation: Use the AT&T Smart Home Manager app, follow the All-Fi Hub setup steps, or call 1-800-288-2020.
Billing or payment: Sign in to myAT&T, use the myAT&T app, or call 1-800-288-2020.

Outage or no internet: Check AT&T’s outage page, restart the All-Fi Hub, and contact AT&T support if service does not return.
Slow speeds or weak Wi-Fi: Use Smart Home Manager to test the network, check device placement, restart the hub, and review signal strength.
Cricket store signup issue: Contact AT&T at 1-800-288-2020; Cricket says AT&T handles Internet Air order, setup, billing, payment, technical, and cancellation support.

Cancellation: Contact AT&T support and ask how to cancel Internet Air, confirm the disconnect date, and return equipment.
Equipment return: Return the All-Fi Hub, power supply, and any required AT&T equipment within the return window to avoid fees.
Business Internet Air: Call 1-800-331-0500 for AT&T Internet Air for Business support.

Suspicious AT&T text or email: Forward suspicious texts to 7726 and suspicious emails to [email protected].

What to Have Ready Before Contacting AT&T Internet Air

Your AT&T account number or phone number on the account
The email address used for myAT&T
Your service address
Your All-Fi Hub model, serial number, or equipment details if available

Order number, installation/setup email, or Cricket store signup receipt if relevant
Billing statement, payment confirmation, AutoPay information, or disputed charge details
Outage screenshots, Smart Home Manager test results, or hub error codes

Speed test results, signal strength notes, device count, and Wi-Fi placement details
Cancellation confirmation, equipment return receipt, UPS/FedEx drop-off receipt, or tracking number if returning equipment
Case number, chat transcript, email, or previous AT&T support response

Common AT&T Internet Air Customer Service Issues

Common reasons customers contact AT&T Internet Air support include:

Setting up the AT&T All-Fi Hub
Internet Air activation problems
Billing, payments, AutoPay, late fees, and account charges
Outages, no connection, weak signal, or slow speeds
Wi-Fi coverage problems inside the home
Hub error codes, restart problems, and equipment troubleshooting
Moving service to a new address
Canceling AT&T Internet Air
Returning the All-Fi Hub and avoiding non-return equipment fees
Cricket store signup confusion or payment questions
Service availability and address-eligibility questions
Switching from another AT&T internet service to Internet Air
Scam texts, phishing emails, fake AT&T support numbers, and one-time PIN fraud

AT&T Internet Air Customer Reviews and Complaints on CSN

This is a new CustomerServiceNumbers.com page for AT&T Internet Air, so there are no CSN reviews yet for this specific service. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable customer-service trend on this site.

If you have contacted AT&T Internet Air customer service about setup, billing, payments, outages, slow speeds, cancellations, equipment returns, Cricket store signups, Smart Home Manager, All-Fi Hub problems, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every AT&T Internet Air address, market, network condition, equipment setup, or support case.

What is AT&T Internet Air?

AT&T Internet Air is fixed wireless home internet. AT&T sends the internet connection over its wireless network to an AT&T All-Fi Hub inside the home. The hub then creates a Wi-Fi network for phones, computers, TVs, tablets, smart-home devices, and other connected devices.

AT&T says Internet Air is available only in select locations. It may not be available at every address because AT&T considers wireless coverage and network capacity before offering the service. AT&T also says Internet Air is generally offered where AT&T Fiber is not available.

AT&T Internet Air Setup and All-Fi Hub Help

AT&T Internet Air is designed for self-setup. Customers plug in the All-Fi Hub, follow setup instructions, and connect devices to the home Wi-Fi network. No traditional cable installation or technician appointment is usually required for standard setup.

If setup does not work, restart the All-Fi Hub, check the location of the hub, review any error codes, and use Smart Home Manager. AT&T says many common internet problems can be fixed by restarting the All-Fi Hub, Wi-Fi gateway, or modem.

Hub placement matters. Try to place the All-Fi Hub where it can receive a strong wireless signal and provide good indoor Wi-Fi coverage. Avoid hiding it behind large appliances, metal objects, thick walls, or inside cabinets.

Outages, Slow Speeds, and Wi-Fi Troubleshooting

If AT&T Internet Air is not working, first check whether there is an AT&T outage in your area. Then restart the All-Fi Hub and use Smart Home Manager to test the connection, review Wi-Fi details, check service status, and troubleshoot connected devices.

Because Internet Air uses AT&T’s wireless network, speed and performance can vary by location, signal strength, network congestion, building materials, weather, nearby towers, device placement, and how many devices are using the connection. AT&T says data speeds may be temporarily slowed if the network is busy.

If speeds are consistently poor, document speed tests at different times of day, hub placement, error codes, and any outage notices. This gives AT&T support better information when reviewing the issue.

Billing, Payments, Cricket Store Signups, and myAT&T

AT&T Internet Air billing and payments are handled by AT&T. Customers can usually manage billing through myAT&T, the myAT&T app, online payment tools, or AT&T customer service at 1-800-288-2020.

If you signed up for AT&T Internet Air at a Cricket store, Cricket says support for order, setup, billing, payments, technical support, and cancellation should still go through AT&T at 1-800-288-2020. Cricket stores do not handle Internet Air payments.

For billing disputes, keep your order confirmation, bill, payment confirmation, myAT&T screenshots, Cricket store receipt if applicable, and any promotional offer details.

Canceling AT&T Internet Air and Returning Equipment

If you cancel AT&T Internet Air, ask AT&T to confirm the disconnect date, final bill, equipment return deadline, return method, and whether any non-return equipment fee may apply.

AT&T says internet equipment generally must be returned undamaged within 21 days after service is canceled or replacement equipment is ordered, unless AT&T tells you otherwise in writing. For Internet Air, that can include the All-Fi Hub, power supply, and any AT&T Wi-Fi extenders or required accessories.

When returning equipment, keep your return receipt and tracking number. If AT&T later bills a non-return fee, the drop-off receipt and tracking record are often the most important proof.

AT&T Internet Air for Business

AT&T also offers AT&T Internet Air for Business. Business customers should not use the residential route for every issue. AT&T Business lists 1-800-331-0500 for AT&T Internet Air for Business support and 1-877-595-0742 for business sales information.

Business customers should have the business account number, service address, billing contact, equipment details, and any trouble-ticket information ready before calling.

AT&T Internet Air Scam and Account Security Warning

Be careful with fake AT&T support numbers, fake Internet Air offers, phishing emails, smishing texts, one-time PIN scams, and lookalike websites. AT&T warns customers not to share one-time PINs, passwords, or account passcodes with callers or text senders.

AT&T says it will not call and ask for your one-time PIN.

Do not click suspicious links claiming your AT&T Internet Air account is suspended, past due, or eligible for a special refund.
Forward suspicious AT&T-related text messages to 7726.
Forward suspicious AT&T-related emails to [email protected].
Use att.com, myAT&T, the AT&T app, or official AT&T support pages before trusting a phone number in a search ad or text message.
Do not share your myAT&T password, one-time PIN, payment details, Social Security number, or account passcode with an unexpected caller.

If you entered payment or login information on a suspicious site, contact AT&T and your bank or card issuer immediately.

How to Escalate an AT&T Internet Air Complaint

If AT&T Internet Air customer service does not resolve your issue, try these escalation steps:

Save your account number, service address, order number, billing statement, screenshots, speed tests, outage notices, equipment details, and case numbers.

Use the right support path: setup, technical support, billing, cancellation, equipment return, Cricket store signup, Smart Home Manager, or business support.
If the issue involves speed or outages, collect speed tests, error codes, signal notes, hub placement details, and outage-check results.
If the issue involves billing, ask AT&T to explain each charge, promotion, credit, payment, late fee, or final-bill amount.

If the issue involves equipment return, keep the shipping receipt and tracking number and ask AT&T to confirm the equipment was received.
If the issue involves a Cricket store signup, explain that the account is AT&T Internet Air and ask AT&T to review the original order or setup record.
If the issue involves cancellation, ask for written confirmation of the disconnect date and any remaining balance.

If the issue remains unresolved, consider filing a complaint with the FCC, your state attorney general, BBB, FTC, or payment card issuer when appropriate.
For corporate-level information, use the AT&T corporate office resource linked below.

AT&T Internet Air Compared with Competitors

AT&T Internet Air competes with other home internet and fixed wireless services such as T-Mobile 5G Home Internet, Verizon 5G Home Internet, Xfinity, Spectrum, Cox, Optimum, Frontier, CenturyLink, Starlink, local fiber providers, and regional wireless internet providers. Customers comparing services often look at address availability, monthly price, setup process, speed, network reliability, Wi-Fi coverage, data policies, equipment return rules, cancellation terms, customer service phone support, and how quickly outages or billing problems are resolved.

Related Customer Service and Consumer Resources

Frequently Asked Questions About AT&T Internet Air Customer Service

What is the AT&T Internet Air customer service phone number?

The AT&T Internet Air customer service phone number is 1-800-288-2020. Use this number for setup, billing, payments, technical support, cancellation, equipment returns, and account help.

Is Internet Air the same as AT&T Fiber?

No. AT&T Internet Air is fixed wireless home internet delivered through AT&T’s wireless network. AT&T Fiber uses a fiber connection to the home. AT&T says Internet Air is available in select areas and generally where AT&T Fiber is not available.

What equipment does AT&T Internet Air use?

AT&T Internet Air uses an AT&T All-Fi Hub to create home Wi-Fi. The hub connects to AT&T’s wireless network and then provides Wi-Fi inside the home.

How do I set up AT&T Internet Air?

Plug in the AT&T All-Fi Hub and follow the setup instructions in the AT&T app or setup materials. If setup does not work, restart the hub, check the location, use Smart Home Manager, or call 1-800-288-2020.

Who do I call if I signed up for AT&T Internet Air at Cricket?

Call AT&T at 1-800-288-2020. Cricket says AT&T handles Internet Air order, setup, billing, payment, technical support, and cancellation questions.

How do I cancel AT&T Internet Air?

Call AT&T at 1-800-288-2020 and ask to cancel Internet Air. Confirm the disconnect date, final bill, equipment return instructions, and return deadline.

Do I have to return AT&T Internet Air equipment?

Yes, unless AT&T tells you otherwise in writing. AT&T generally requires internet equipment to be returned undamaged within 21 days after cancellation or replacement equipment is ordered. Keep your return receipt and tracking number.

What should I do if AT&T Internet Air is slow?

Check for an outage, restart the All-Fi Hub, use Smart Home Manager, move the hub to a better signal location, and run speed tests at different times. If the problem continues, call 1-800-288-2020.

What is the AT&T Internet Air for Business support number?

AT&T Business lists 1-800-331-0500 for AT&T Internet Air for Business support. Business sales information is listed at 1-877-595-0742.

Page Update Note

Created June 2026: This page was added to cover AT&T Internet Air customer service routing for setup, billing, payments, outages, slow speeds, All-Fi Hub support, equipment returns, cancellation, Cricket store signups, business support, scam warnings, and corporate contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, sign in, use an app, troubleshoot equipment, report fraud, cancel service, or escalate through another route.

Share Your AT&T Internet Air Customer Service Experience

Have you contacted AT&T Internet Air customer service about setup, billing, payments, outages, slow speeds, equipment returns, cancellation, Cricket store signup, All-Fi Hub support, Smart Home Manager, or a complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether AT&T resolved the issue. Do not post full account numbers, home addresses, phone numbers, payment details, passwords, one-time PINs, Wi-Fi passwords, router labels, or private account information in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with AT&T Inc., AT&T Internet Air, Cricket Wireless, AT&T Business, or att.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, service availability, prices, equipment rules, cancellation policies, return windows, business-support routes, fraud procedures, and website links may change. Do not post private account, payment, identity, home, network, legal, or security information in public comments. Always verify important billing, cancellation, equipment, technical, legal, and account information directly with AT&T through official channels before taking action.

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