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Bath & Body Works Customer Service Phone Number: Orders, Returns & Rewards Help

Need help with a Bath & Body Works order, return, damaged item, missing package, reward, coupon, gift card, store experience, account issue, or payment problem? This guide explains how to reach the Bath & Body Works customer service phone number and how to choose the correct support route.

Bath & Body Works sells body care, fragrance, candles, hand soaps, sanitizers, home fragrance products, seasonal collections, White Barn products, gift cards, and online exclusives. Because support options vary by order type, store issue, rewards account, and product concern, use the contact information below before calling.

Bath & Body Works Customer Service Phone Numbers and Contact Options

BathandBodyWorks.com / Online Order Questions: 1-800-756-5005
Online Order Phone Hours: 7 a.m. – 11 p.m. ET

Store Experience Questions: 1-800-395-1001
Store Experience Phone Hours: 9 a.m. – 7 p.m. ET
My Bath & Body Works Rewards Questions: 1-800-869-0158
Rewards Phone Hours: 7 a.m. – 11 p.m. ET
Live Chat: Available through the Bath & Body Works Customer Care page
Digital Assistant: Available 24/7 through Bath & Body Works online support

Relay Service: Dial 711
Corporate Office Phone: 1-614-415-7000
Bath & Body Works, Inc. World Headquarters: Three Limited Parkway, Columbus, OH 43230
Customer Care Mailing Address: 7 Limited Parkway East, Reynoldsburg, OH 43068
Official Website: BathandBodyWorks.com
Official Customer Care: Bath & Body Works Customer Care

Email note: Bath & Body Works says it does not offer a general email support option and prefers to help customers by phone or chat.

Choose the Correct Bath & Body Works Support Route

For Online Orders, Shipping, and Delivery Problems

Call Bath & Body Works Customer Care at 1-800-756-5005 if you need help with an online order, order status, order cancellation, delivery delay, missing package, damaged item, wrong item, missing item, pickup order, or shipping problem.

For Store Experience Questions

If your issue happened in a Bath & Body Works store, call 1-800-395-1001. This route is best for store service concerns, associate interactions, in-store returns, product availability, store pickup problems, store receipts, or local store experience issues.

For My Bath & Body Works Rewards

For rewards questions, call 1-800-869-0158. Use this number for missing rewards, missing points, birthday rewards, account history, reward redemption, reward expiration, duplicate rewards accounts, or app reward issues.

For Returns, Exchanges, and Refunds

Use Bath & Body Works Customer Care or the online return process if you need help with a return, refund, exchange, merchandise credit, gift receipt, no-receipt return, or online order return. Return and refund rules may vary depending on whether the purchase was made online, in a store, with a receipt, with a gift receipt, or without a receipt.

For Damaged, Wrong, Missing, or Defective Items

If an online order arrived damaged, leaking, broken, missing items, or with the wrong product, contact Bath & Body Works promptly. Have your order number, product name, photos, and shipping information ready.

For Gift Card Problems

Contact Customer Care if a Bath & Body Works gift card or e-gift card will not apply at checkout, has a missing balance, appears to have been used without permission, or was involved in a suspected scam. Keep the card number, PIN, purchase receipt, and order information available.

Information To Have Ready Before Contacting Bath & Body Works

Your Bath & Body Works account email address
Your order number
Your tracking number, if available
The store location if the issue happened in a store
Receipt, gift receipt, or shipping confirmation email
Product name, fragrance, size, and item number if available
Photos of damaged, leaking, broken, wrong, or missing items
Rewards account email address or phone number
Reward, coupon, offer code, or birthday reward details
Gift card number and purchase receipt if relevant
Payment date, order total, and last four digits of the card used
Copies of prior chat transcripts, emails, or case numbers

Common Reasons Customers Contact Bath & Body Works

Checking online order status
Canceling or changing an order when possible
Reporting a late or lost package
Reporting a damaged item
Reporting a wrong or missing item
Starting a return
Checking refund status
Asking about exchanges
Resolving coupon or offer code problems
Getting help with My Bath & Body Works Rewards
Reporting missing rewards or points
Getting help with the Bath & Body Works app
Fixing account login problems
Checking gift card issues
Reporting a store experience concern
Asking about product quality or defective products

Bath & Body Works Order, Shipping, and Delivery Help

If your Bath & Body Works order is delayed, missing, damaged, or marked delivered but not received, start by checking your order status and carrier tracking. Some orders may ship in more than one package, and carrier scans can update before a package is physically located.

If tracking does not resolve the issue, call 1-800-756-5005 or use live chat. Provide your order number, tracking number, delivery address, item details, and photos if anything arrived damaged or incorrect.

Bath & Body Works Returns and Refund Help

Bath & Body Works has separate return rules for store purchases, website purchases, and authorized seller purchases. Refund or merchandise credit may depend on the receipt type, purchase date, payment method, promotion, discount, or return history.

If you are returning an online order, your shipping confirmation email may be used as a receipt. If you are returning an item purchased in a store, bring the receipt or gift receipt when available. Some stores may require identification for certain returns or exchanges.

My Bath & Body Works Rewards Help

For missing rewards or missing points, first check your account, app wallet, point history, and order status. Online rewards points may not appear until after an order ships or is picked up. In-store points may require that your rewards account was identified at checkout.

If rewards still do not appear, call 1-800-869-0158 or use chat. Have your receipt barcode, order number, purchase date, merchandise subtotal, and account email ready.

Coupon, Offer Code, and Gift Card Help

If a coupon, promo code, birthday reward, or offer code does not work, check the expiration date, exclusions, minimum purchase requirement, item eligibility, and whether the offer can be combined with other promotions.

If a gift card is not working, keep the card number, PIN, balance information, and purchase receipt. Be careful not to share full gift card numbers or PINs in public comments or reviews.

Bath & Body Works Scam and Fraud Warnings

Be cautious with emails, texts, ads, social media messages, surveys, fake coupons, fake gift card offers, or websites claiming to be from Bath & Body Works. Scammers may use the Bath & Body Works name to steal passwords, credit card numbers, gift card balances, or personal information.

Watch for these warning signs:

A message asks for your password, full credit card number, or gift card PIN

A fake survey promises a Bath & Body Works gift card in exchange for personal information
A pop-up asks for payment details outside the normal checkout page
A coupon or free product offer looks too good to be true

A website looks like Bath & Body Works but uses a misspelled or unfamiliar domain
A fake support account asks you to continue the conversation on another app
A caller pressures you to buy gift cards or provide a verification code

If you suspect fraud, go directly to BathandBodyWorks.com or call a verified Bath & Body Works customer service phone number. If payment information or gift card details were exposed, contact your bank, card issuer, or gift card support immediately.

How To Escalate a Bath & Body Works Customer Service Issue

If your first contact with Bath & Body Works does not resolve the issue, take these steps:

Save your order confirmation, receipt, return confirmation, and tracking information.

Write down the date, time, phone number, or chat route used.
Ask for a case number, reference number, or written confirmation.
For damaged items, take photos of the product, packaging, shipping box, and label.

For missing rewards, keep the receipt barcode, order number, and account email.
For coupon problems, save screenshots of the offer, cart, and checkout error.
For gift card issues, keep the purchase receipt, balance details, and card packaging.

For store issues, note the store location, date, approximate time, and receipt details.
Contact the correct department again and explain the exact resolution you are requesting.
Leave a factual review on CustomerServiceNumbers.com to help other shoppers understand your experience.

Bath & Body Works Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has zero live reviews for Bath & Body Works. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Bath & Body Works customer-service trend.

If you have contacted Bath & Body Works support, your review can help other shoppers understand what to expect when calling the Bath & Body Works customer service phone number or using chat for orders, returns, refunds, rewards, damaged items, missing packages, gift cards, coupons, store experiences, or account support.

Bath & Body Works FAQ

What is the Bath & Body Works customer service phone number?

For BathandBodyWorks.com and online order questions, call 1-800-756-5005. For store experience questions, call 1-800-395-1001.

What are Bath & Body Works customer service hours?

Bath & Body Works lists phone support for online order questions at 7 a.m. – 11 p.m. ET. Store experience phone support is listed at 9 a.m. – 7 p.m. ET. Associate chat is available through the Customer Care page during posted support hours, and the digital assistant is available 24/7.

How do I contact Bath & Body Works Rewards support?

For My Bath & Body Works Rewards questions, call 1-800-869-0158 or use chat. Have your account email, receipt barcode, order number, and reward details ready.

Does Bath & Body Works offer email support?

Bath & Body Works says it does not offer a general email support option and prefers to resolve customer issues through chat or phone support.

How do I report a damaged Bath & Body Works item?

Use Bath & Body Works chat or call 1-800-756-5005. Have your order number, item name, and photos of the damaged product and packaging ready.

How do I contact Bath & Body Works about a store experience?

For store experience questions, call 1-800-395-1001. Include the store location, date, receipt details, and a clear explanation of the issue.

What is Bath & Body Works’ corporate office phone number?

Bath & Body Works, Inc. lists its corporate office phone number as 1-614-415-7000. The world headquarters address is Three Limited Parkway, Columbus, OH 43230.

Does CustomerServiceNumbers.com provide Bath & Body Works support?

No. CustomerServiceNumbers.com is not affiliated with Bath & Body Works and cannot access your order, process a return, issue rewards, replace gift cards, change a shipment, or resolve a store issue. This page provides contact guidance, issue-routing help, and a place to share reviews.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

For retailers like Bath & Body Works, CSN focuses on common customer issues such as online orders, shipping delays, damaged products, missing packages, returns, refunds, rewards, gift cards, coupon issues, store experiences, scam warnings, and customer-service experiences shared by real users.

Share Your Bath & Body Works Customer Service Experience

Have you contacted Bath & Body Works about an online order, damaged item, missing package, return, refund, rewards issue, coupon, gift card, app problem, account login issue, or store experience? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full address, payment card number, gift card number, PIN, account password, order confirmation email, tracking number, reward account details, or personal contact information.

Disclaimer

CustomerServiceNumbers.com is not affiliated with Bath & Body Works, Inc., Bath & Body Works Direct, Inc., or White Barn. This page is for informational, review, and complaint purposes only. Support options, phone numbers, hours, return policies, refund rules, reward terms, gift card policies, shipping timelines, and company information can change. For account-specific help, orders, returns, rewards, gift cards, damaged items, store experiences, or payment issues, contact Bath & Body Works directly through its official website, app, chat, or verified customer service phone number.

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