MyLife is a people-search and data-broker service that publishes profiles compiled from public records and other information sources. Customers commonly look for support when they want to correct or remove a profile, cancel a subscription, stop billing, request a refund review, close an account, or exercise privacy rights.
The legal company information associated with MyLife has changed. California’s current Data Broker Registry identifies Insightbridge LLC as the registered data broker associated with MyLife.com. The former MyLife.com, Inc. entered bankruptcy and should not automatically be treated as the current website operator.
MyLife Customer Service Phone Number and Contact Information
- MyLife Customer and Privacy Support: 1-888-466-1066
- Customer and Privacy Email: membersupport@mylife.com
- Current Registered Operator: Insightbridge LLC
- Registered Mailing Address: 1309 Coffeen Avenue, Suite 14998, Sheridan, WY 82801
- Official Website: MyLife.com
- California Data Broker Registry: CalPrivacy Data Broker Registry
- California DROP Information: Delete Request and Opt-out Platform
Current official customer-service hours could not be verified. Customers should call during ordinary business hours or send a written request by email.
The older telephone number 1-888-704-1900 and the former Los Angeles address are associated with MyLife.com, Inc. and older company listings. The current California data-broker registration lists Insightbridge LLC, the telephone number 1-888-466-1066, and membersupport@mylife.com.
What Is MyLife?
MyLife is a people-search and data-broker website. It may compile profiles using information from public records, commercial databases, websites, directories, and other sources.
A MyLife profile may contain information such as:
- Names and name variations
- Approximate age
- Current or former cities
- Possible addresses
- Possible telephone numbers or email addresses
- Possible relatives or associates
- Employment or education references
- Public-record information
- Online references
- A proprietary profile or reputation score
Information can be incomplete, outdated, duplicated, associated with another person, or presented without context. A MyLife profile is not an official court record, criminal-history certification, credit report, government identity record, or guarantee that the information belongs to the person named.
How to Find a MyLife Profile
- Visit the official MyLife website.
- Search for the person’s name.
- Use location or age information to identify the likely profile.
- Open the profile carefully.
- Copy the exact profile URL.
- Record which information is inaccurate, outdated, private, or disputed.
Do not assume that every result for a similar name belongs to the same person. Verify the available identifiers before submitting a correction or removal request.
How to Remove or Suppress a MyLife Profile
Use MyLife’s current privacy or opt-out options when they are available on the official website. You can also contact MyLife at membersupport@mylife.com or call 1-888-466-1066.
Include:
- Your full name
- The exact MyLife profile URL
- Enough information to identify the correct profile
- A clear request to remove or suppress the profile
- A request for written confirmation
A sample request may say:
“I am requesting the removal or suppression of the MyLife profile at the URL listed below. Please confirm when the profile is no longer publicly available and explain whether any additional verification is required.”
Do not provide a complete Social Security number, payment-card number, account password, or unnecessary identity document. If verification is required, ask why the information is necessary and redact information that is not needed.
How to Correct Inaccurate MyLife Information
If you want information corrected rather than the entire profile removed, identify each disputed item separately.
Provide:
- The profile URL
- The inaccurate information as displayed
- The corrected information, when appropriate
- A brief explanation of why the information is wrong
- Supporting documentation with unrelated private information removed
Do not send more personal information than necessary. Supplying additional information to a people-search company may create new privacy concerns.
Ask MyLife to confirm:
- Whether the disputed information was removed or corrected
- Whether the source record was also corrected
- Whether the information may reappear after future data updates
- Whether a suppression record will be maintained
California MyLife Deletion Requests Through DROP
California residents can use the state’s Delete Request and Opt-out Platform, known as DROP, to submit one deletion request to registered data brokers.
DROP launched for consumers on January 1, 2026. Registered data brokers are required to begin processing DROP deletion requests on August 1, 2026.
To use DROP:
- Open the official California DROP website.
- Verify that you are a California resident.
- Create the requested consumer profile.
- Choose the identifying information you want to provide.
- Submit the deletion request.
- Keep the request confirmation.
DROP can send a request to registered data brokers, including the data broker currently associated with MyLife.com. A legal exemption may allow a broker to retain certain records.
Submitting a MyLife request directly and submitting a DROP request are separate options. California residents may use both when appropriate.
MyLife Subscription Cancellation
Profile removal and subscription cancellation may be separate processes. Removing or suppressing a public profile does not necessarily cancel a paid account or stop billing.
To request cancellation:
- Sign in to the MyLife account.
- Review the account, subscription, membership, or billing section.
- Record the current plan and next billing date.
- Complete any available online cancellation process.
- Call MyLife at 1-888-466-1066.
- Email membersupport@mylife.com.
- State that you are canceling the paid subscription and any future renewal.
- Ask for the effective cancellation date and confirmation number.
- Save screenshots, emails, and call notes.
A cancellation request should clearly state:
- The account holder’s name
- The email address associated with the account
- The approximate purchase date
- The last four digits of the payment card, only when necessary
- The request to cancel the paid service
- The request to stop future billing
- The request for written confirmation
Do not send a complete card number or account password by email.
Email Unsubscribing Is Not Subscription Cancellation
Using an unsubscribe link in a marketing email generally stops or reduces promotional messages. It may not:
- Cancel a paid subscription
- Close the MyLife account
- Remove a public profile
- Delete personal data
- Stop an already scheduled charge
Complete each requested action separately and retain confirmation for each one.
MyLife Refund Requests
A refund is not guaranteed. Eligibility may depend on the purchase terms, billing date, use of the service, reason for the request, and applicable law.
To request a refund review:
- Identify the date and amount of the charge.
- Determine whether the charge was an initial purchase, renewal, duplicate charge, or another transaction.
- Cancel the subscription when you do not want future service.
- Call 1-888-466-1066.
- Email membersupport@mylife.com.
- Explain why you believe a refund is appropriate.
- Request a written decision.
Keep:
- The account confirmation
- The original offer or checkout page
- Receipts
- Cancellation confirmation
- Emails and chat records
- Call dates and representative names
- The card statement showing the charge
How to Dispute an Unrecognized MyLife Charge
First determine whether the charge may relate to:
- A MyLife subscription
- A trial that converted to a paid service
- A renewal
- A second account
- A family member or authorized card user
- A similar merchant name
- Unauthorized use of the card
Contact MyLife and request:
- The account email associated with the charge
- The transaction date
- The product or subscription purchased
- The billing period
- Cancellation of future charges
- A refund review
If the charge was not authorized or remains unresolved, contact the card issuer or financial institution promptly. Follow the issuer’s dispute deadlines and provide supporting documentation.
Canceling a card may not resolve the underlying account. Request written cancellation from MyLife in addition to contacting the financial institution.
Close a MyLife Account
Account closure may be separate from subscription cancellation and public-profile removal.
Ask MyLife to confirm:
- That the paid subscription is canceled
- That future billing has stopped
- That the registered user account is closed
- Whether stored account information will be deleted
- Whether the public profile is removed or suppressed
- Whether a suppression record must remain to prevent republication
Keep the final confirmation. Check future card statements to ensure additional charges do not appear.
MyLife Profiles and the Fair Credit Reporting Act
The current operator associated with MyLife.com reports in California’s Data Broker Registry that it is not regulated by the federal Fair Credit Reporting Act.
Do not use a MyLife profile or report to decide whether a person qualifies for:
- Employment
- Housing or a residential lease
- Credit or a loan
- Insurance
- A professional license
- Another legally regulated benefit or eligibility decision
A people-search result is not a substitute for an FCRA-compliant consumer report, official court search, verified criminal-history check, or lawful screening process.
If an employer, landlord, lender, insurer, or another decision-maker used MyLife information against you, request the name of the source, a copy of the information used, and any legally required adverse-action notice. Consider contacting a consumer attorney or the appropriate government regulator.
Inaccurate Criminal or Court Information
A MyLife page may refer to possible court, arrest, criminal, traffic, or public-record information. Similar names, outdated records, incomplete dispositions, sealed cases, expunged matters, and data-matching errors can produce misleading results.
If the information is inaccurate:
- Save a private screenshot of the disputed result.
- Copy the profile URL.
- Check the official court or government record when appropriate.
- Contact MyLife in writing.
- Identify the exact disputed statement.
- Request correction or removal.
- Ask for written confirmation.
Do not repost the disputed information publicly merely to complain about it. Repeating a false allegation can increase its exposure.
FTC and DOJ Action Involving the Former MyLife.com, Inc.
In 2021, a federal court approved an order resolving claims brought by the Department of Justice on behalf of the Federal Trade Commission against the former MyLife.com, Inc. and its founder and CEO, Jeffrey Tinsley.
The government stated that the former company:
- Used misleading teaser background reports
- Implied that people might have criminal or arrest records without adequate support
- Failed to disclose material subscription terms clearly
- Used automatic-renewal practices that were difficult to cancel
- Misrepresented aspects of cancellation or refund policies
The court-approved order banned the defendants from using negative-option features, required monetary redress, prohibited specific deceptive practices, and imposed compliance requirements.
This enforcement history involved MyLife.com, Inc. and Jeffrey Tinsley. California’s current Data Broker Registry identifies Insightbridge LLC with the MyLife.com website. Readers should distinguish the former company and federal defendants from the website’s currently registered operator.
MyLife.com, Inc. Bankruptcy and Current Operator
The former MyLife.com, Inc. filed Chapter 11 bankruptcy in September 2022. The bankruptcy was converted to Chapter 7 liquidation in February 2024 and remained active in federal bankruptcy court during 2026.
California’s current Data Broker Registry identifies:
- Registered data broker: Insightbridge LLC
- Website: MyLife.com
- Phone: 1-888-466-1066
- Email: membersupport@mylife.com
- Address: 1309 Coffeen Avenue, Suite 14998, Sheridan, WY 82801
Current executive leadership for Insightbridge LLC could not be independently verified. Jeffrey Tinsley should not be identified as the current CEO unless a reliable current source confirms that role.
How to Escalate a MyLife Complaint
- Call MyLife at 1-888-466-1066.
- Email membersupport@mylife.com.
- Describe the profile, subscription, billing, or privacy issue clearly.
- State the requested resolution.
- Ask for written confirmation or a case number.
- Retain every response and supporting document.
- Use the card issuer’s dispute process for an unresolved unauthorized charge.
- Use the appropriate privacy or government complaint process when necessary.
California Privacy Complaint Options
California consumers may use DROP for data-broker deletion requests. A consumer who believes a registered data broker failed to meet California privacy obligations can also review complaint information provided by the California Privacy Protection Agency.
FTC Complaint Options
Consumers can report suspected deceptive billing, misleading marketing, unauthorized charges, or other business practices through the Federal Trade Commission’s official fraud-reporting system.
Report fraud or deceptive practices to the FTC.
State Attorney General or Consumer Agency
A consumer may also contact the attorney general or consumer-protection agency in the state where the consumer lives. These agencies may accept complaints but do not guarantee an individual refund or removal result.
MyLife Safety and Scam Warnings
Be cautious of messages, advertisements, or callers offering guaranteed MyLife removal in exchange for immediate payment or extensive identity information.
Warning signs include:
- Requests for a complete Social Security number
- Requests for account passwords
- Requests for payment by gift card, cryptocurrency, or wire transfer
- Claims that arrest is imminent unless a fee is paid
- Promises to remove every record from the internet permanently
- Pressure to install remote-access software
- Requests for photographs of identity documents through an unofficial email address
Verify support through MyLife’s current registered phone number and email address.
MyLife Customer Service FAQs
What is the current MyLife customer-service phone number?
California’s current Data Broker Registry lists 1-888-466-1066 for Insightbridge LLC and MyLife.com.
What is MyLife’s customer-service email?
The current registered contact email is membersupport@mylife.com.
What are MyLife customer-service hours?
Current official customer-service hours could not be verified. Call during ordinary business hours or submit a written email request.
Who currently operates MyLife.com?
California’s current Data Broker Registry identifies Insightbridge LLC as the registered data broker associated with MyLife.com.
Is MyLife.com, Inc. still the current operator?
The former MyLife.com, Inc. is in Chapter 7 bankruptcy. Current California registration information instead associates MyLife.com with Insightbridge LLC.
Is Jeffrey Tinsley currently the MyLife CEO?
Jeffrey Tinsley was the founder and CEO of the former MyLife.com, Inc. Current leadership for Insightbridge LLC could not be independently verified.
How do I remove my profile from MyLife?
Use the privacy or opt-out links on the official MyLife website, email membersupport@mylife.com, or call 1-888-466-1066. Include the exact profile URL and request written confirmation.
Does removing my MyLife profile cancel my subscription?
Not necessarily. Profile removal, account closure, subscription cancellation, email unsubscribing, and data deletion may require separate requests.
How do I cancel a MyLife subscription?
Review the account’s subscription settings, call 1-888-466-1066, and email membersupport@mylife.com. Clearly request cancellation of the paid service and future billing.
Can I get a MyLife refund?
A refund is not guaranteed. Contact MyLife with the transaction details and request a written refund decision.
How do I dispute an unauthorized MyLife charge?
Contact MyLife first when safe and appropriate. If the charge remains unresolved or was unauthorized, contact the card issuer promptly and follow its dispute procedure.
Can MyLife information be used for employment or tenant screening?
The current registered operator reports that it is not regulated by the FCRA. MyLife information should not be used for employment, housing, credit, insurance, or another FCRA-covered eligibility decision.
How do California residents delete MyLife information?
California residents can submit a direct request to MyLife and can also use the state’s DROP system. Registered data brokers begin processing DROP requests on August 1, 2026.
Is a MyLife criminal-record result always accurate?
No. Similar names, incomplete court records, outdated data, traffic citations, sealed matters, and data-matching errors can produce inaccurate or misleading results. Verify information with the official court or government source.
MyLife Customer Service Reviews and Complaints
The review section below allows consumers to share firsthand experiences involving MyLife profile accuracy, profile removal, privacy requests, subscriptions, billing, refunds, cancellations, account access, customer-service responses, or California DROP requests.
No reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
Clearly identify whether the issue involved the current MyLife website operator, the former MyLife.com, Inc., a card issuer, payment processor, public-record source, court database, search engine, employer, landlord, or data-removal company.
Share Your MyLife Experience
Describe the approximate date, type of profile or account issue, support route used, response received, and final outcome.
Do not post a Social Security number, complete date of birth, current or former home address, telephone number, personal email address, password, payment-card information, billing statement, identity document, names or photographs of minors, or disputed criminal, court, financial, political, family, or medical information about another person.
Page Update Note
This MyLife customer-service page was updated on July 28, 2026, to identify Insightbridge LLC as the currently registered data broker associated with MyLife.com, replace outdated phone and address information, add the current registered email, explain the former MyLife.com, Inc. Chapter 7 bankruptcy, distinguish former and current operators, add profile correction and removal guidance, expand subscription cancellation and billing-dispute procedures, add California DROP information, include the FTC and DOJ enforcement history, add FCRA-use warnings, and accurately describe the live CustomerServiceNumbers.com review count.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with MyLife, Insightbridge LLC, the former MyLife.com, Inc., Jeffrey Tinsley, the Federal Trade Commission, the Department of Justice, the California Privacy Protection Agency, a court, public-record provider, payment processor, financial institution, employer, landlord, or data-removal company.
This page is provided for informational and customer-review purposes. Company operators, telephone numbers, email addresses, mailing addresses, privacy procedures, subscriptions, prices, refund terms, profile-removal processes, data sources, and legal requirements can change. Verify current information through MyLife and the applicable government agency.
CustomerServiceNumbers.com cannot access a MyLife account, cancel a subscription, issue a refund, remove or correct a profile, delete personal information, stop a card charge, decide a privacy complaint, verify a criminal record, or provide legal advice. Contact the responsible company, financial institution, regulator, court, attorney, law-enforcement agency, or government office directly.