MyPoints members may need help with missing shopping points, a reward redemption, gift card, PayPal payment, survey credit, receipt submission, account verification, login problem, deactivated account, or another rewards issue. MyPoints primarily handles customer service through its Help Center and account-based support ticket system rather than a general public customer-service phone number.
How to Contact MyPoints Customer Service
- MyPoints Help Center: MyPoints Help
- Preferred Support Route: MyPoints Activity Ledger
- Customer Support Instructions: How to Contact MyPoints Support
- Support Business Hours: Monday-Friday, 9:00 AM-5:00 PM PT
- General Customer-Service Phone: MyPoints does not currently publish a general customer-service phone number in its Help Center.
- Parent Company: Prodege, LLC
- Prodege Headquarters: 2030 E Maple Avenue, Suite 200, El Segundo, CA 90245
- Official Website: MyPoints.com
MyPoints recommends submitting support requests through the Activity Ledger whenever the issue involves a specific shopping trip, receipt, Discover offer, survey, or other earning activity.
The Help Center is available online at any time, but that should not be confused with 24-hour staffed customer service.
Best MyPoints Support Route by Issue
- Missing shopping points: Find the purchase in the Activity Ledger and submit a ticket for that transaction.
- Activity not listed: Use the “Need Help About A Recent Activity?” option in the Activity Ledger.
- Missing survey credit: Keep the Survey ID and submit the appropriate support ticket after allowing any stated crediting period.
- Gift card not received: Check the Redemptions section of the account and resend the eGift Card email when available.
- PayPal reward problem: Verify that the MyPoints and PayPal account information matches before contacting support.
- Cannot sign in: Attempt to sign in and use the support form provided for inaccessible accounts.
- Account deactivated: Use the account-access support process, which routes qualifying requests to the Compliance team.
- Account verification: Follow the mobile, mail, or identity-verification instructions displayed by MyPoints.
- General question: Search the MyPoints Help Center before opening a ticket.
How to Submit a MyPoints Support Ticket
For most activity-related problems, MyPoints says the Activity Ledger is the best way to contact support.
To submit a ticket:
- Sign in to your MyPoints account.
- Open the Activity Ledger.
- Select the Visited section.
- Choose the appropriate date range.
- Locate the activity involved.
- Open the activity details.
- Select the envelope or Contact Customer Support option when available.
- Choose the correct issue category.
- Provide the requested documentation and explanation.
- Save the ticket number from the confirmation email.
If the activity does not appear in the ledger, use the “Need Help About A Recent Activity?” option.
MyPoints specifically recommends using the email address connected with the member’s account when contacting support.
How Long Does MyPoints Customer Service Take to Respond?
MyPoints currently publishes the following general response expectations:
- Support business hours: Monday-Friday, 9:00 AM-5:00 PM PT
- Activity Ledger or chat ticket: First response generally within one day
- Account-related problems: May take up to 10 business days
- Complex investigations: May take longer when technical staff, Compliance, partners, or senior support agents must become involved
The general Help Center also advises that some requests may take as long as 15 business days to resolve.
If a support representative asks for more information, reply through the existing ticket. MyPoints warns that opening multiple tickets for the same problem can delay resolution.
Information to Have Before Contacting MyPoints
Depending on the issue, gather:
- Email address connected with the MyPoints account
- Date of the activity
- Merchant or offer name
- Purchase amount
- Retailer order number
- MyPoints Activity Ledger entry
- Survey ID
- Reward or gift card selected
- Redemption date
- Screenshot showing the missing credit or error
- Previous MyPoints ticket number
- The point credit, reward, account restoration, or other resolution requested
Do not post passwords, verification PINs, payment information, complete order numbers, gift-card codes, identification documents, home addresses, or other sensitive information in a public review.
Missing MyPoints Shopping Points
Shopping points are not always credited immediately.
MyPoints states that participating merchants report purchases on different schedules. Many purchases are reported within approximately 2 to 5 business days, although some merchants can take as long as 30 days.
Travel-related purchases may take longer. MyPoints says points from qualifying airfare, hotel, and rental-car activity may take up to 60 days after completed travel to post unless the applicable offer states otherwise.
Once a qualifying purchase is reported, the points may remain pending for 30 days from the date they are posted.
If the normal reporting period has passed, find the shopping activity in the Activity Ledger and submit a missing-purchase ticket.
How to Improve MyPoints Shopping Tracking
MyPoints relies on tracking information to connect a purchase with the member who clicked through its shopping portal.
For the best chance of receiving points:
- Sign in to MyPoints before shopping.
- Start the shopping trip through MyPoints.
- Complete the purchase during the same shopping session.
- Keep tracking and cookies enabled.
- Avoid opening another cashback or coupon website before checkout.
- Avoid ad-blocking or privacy tools that interfere with tracking.
- Use coupon codes provided or permitted by MyPoints.
- Save the retailer order confirmation.
If a purchase was made without first clicking through MyPoints, the transaction generally cannot be retroactively credited because MyPoints did not receive the tracking information needed to identify the sale.
Why MyPoints May Reverse Points
Points previously credited to an account can sometimes be reversed.
MyPoints says this can occur when:
- An order is canceled.
- Merchandise is returned.
- An item is exchanged.
- The merchant reverses its commission to MyPoints.
- A coupon or discount causes the merchant to deny MyPoints credit for the transaction.
If an exchange creates a new transaction that was not initiated through MyPoints, the replacement order may not qualify for points.
Review the retailer transaction and Activity Ledger before disputing a reversal.
MyPoints Reward Redemptions
Members can redeem available, non-pending points for eligible rewards.
Current reward options can include:
- Retail gift cards
- Electronic gift cards
- Restaurant rewards
- Travel-related rewards
- PayPal rewards
- Virtual Mastercard rewards
- Other rewards shown in the member’s redemption catalog
The rewards and point amounts available can change. Sign in to MyPoints and open the Rewards page to see current options.
Pending points cannot be redeemed until they become available.
Missing MyPoints eGift Card
MyPoints sends eGift Card claim information to the email address associated with the account.
If the email does not arrive:
- Check the spam or junk folder.
- Sign in to MyPoints.
- Open the Account Statement.
- Select My Activity and then Redemptions.
- Find the electronic reward.
- Select Show Details.
- Use the resend option.
Keep reward codes private. Anyone who obtains a gift-card claim code may be able to use its value.
MyPoints PayPal Rewards
MyPoints allows eligible members to redeem points for PayPal rewards.
The full name and email address on the MyPoints account must match the PayPal account, and the PayPal account must meet MyPoints’ verification requirements.
MyPoints says PayPal transfers can take up to 5 business days to complete.
If the payment does not arrive:
- Confirm the redemption in MyPoints.
- Verify the PayPal email address.
- Confirm the PayPal account is verified and able to receive money.
- Check email for the PayPal payment notification.
- Contact MyPoints through the existing support process if the redemption remains unresolved.
MyPoints Account Verification
MyPoints may require account verification when a member attempts to redeem a reward.
Depending on the account, verification may involve:
- A PIN sent to a mobile phone
- A PIN mailed to the home address
- Additional identity verification
MyPoints also uses a third-party identity-verification provider in certain cases.
Only complete identity verification through the official MyPoints website or a verification process reached directly from your signed-in MyPoints account.
Do not send identification documents to someone who contacts you unexpectedly claiming to be MyPoints support.
MyPoints Survey Problems
MyPoints surveys are commonly operated by third-party research partners, so qualifying and crediting can depend on the individual survey provider.
A survey can end without full credit when:
- The required demographic quota has been filled.
- The member does not meet the target audience.
- The survey detects inconsistent responses.
- The survey is completed unusually quickly.
- A quality-control question is answered incorrectly.
- A technical problem occurs.
Some completed surveys are not credited instantly. MyPoints says certain surveys may state that credit can take up to 7 business days.
Record the Survey ID before beginning whenever possible and save a screenshot of the completion page if a substantial reward is involved.
MyPoints Survey Access Disabled
MyPoints may disable survey access after repeated quality-control problems.
Examples listed by MyPoints include:
- Inconsistent answers
- Invalid open-ended responses
- Completing surveys too quickly
- Failing quality-control questions
- Providing contradictory profile information
- Failing to participate in a previously accepted research activity
If survey access is unavailable and you believe it was restricted incorrectly, use the account-support process. MyPoints classifies inability to access surveys as an account-related issue that may require additional review time.
MyPoints Login or Deactivated Account Help
If you cannot access your account, begin at the official MyPoints sign-in page.
MyPoints says users who cannot sign in can access a contact form during the login process. Account-access issues may be routed to the Compliance team for review.
Account-related cases such as deactivation, mobile verification, and survey-access restrictions may take up to 10 business days.
When contacting support:
- Use the email address connected with the account.
- Explain the exact login or deactivation message.
- Provide requested verification privately.
- Reply through the same ticket rather than creating duplicate cases.
How to Close a MyPoints Account
Before deleting an account, redeem any points you intend to use.
MyPoints warns that all unredeemed points are permanently canceled when an account is closed and customer support cannot restore those points afterward.
To close an account:
- Sign in to MyPoints.
- Open account settings.
- Select Deactivate or Delete Account.
- Complete the displayed steps.
- Confirm the request.
If your goal is only to stop promotional messages, consider changing notification settings instead of deleting the entire account.
Who Owns MyPoints?
MyPoints is part of Prodege, LLC, a consumer rewards and market-research company.
Prodege acquired MyPoints in 2016. Its portfolio also includes other consumer rewards businesses.
The current MyPoints website identifies MyPoints-related trademarks with MyPoints, LLC and Prodege, LLC and carries a Prodege copyright notice.
Prodege currently lists its headquarters as:
Prodege, LLC
2030 E Maple Avenue
Suite 200
El Segundo, CA 90245
For ordinary missing-point, redemption, survey, or account problems, use MyPoints Customer Support rather than contacting Prodege corporate headquarters.
MyPoints Scam and Account-Security Warning
Because rewards accounts can contain redeemable value, protect MyPoints login and redemption information carefully.
Be cautious of anyone claiming they can restore points or unlock an account in exchange for:
- Gift cards
- Cryptocurrency
- A payment to an individual
- Your password
- A verification PIN
- Remote access to your computer or phone
Use MyPoints.com and the official MyPoints Help Center rather than an unverified customer-service phone number or email address found in an advertisement, forum, or social-media post.
How to Escalate a MyPoints Customer Service Problem
If an issue remains unresolved:
- Review the Activity Ledger and applicable Help Center article.
- Open a support ticket under the correct activity or topic.
- Provide the order, survey, redemption, or account details requested.
- Save the support ticket number.
- Reply promptly if MyPoints asks for additional information.
- Continue through the existing ticket rather than opening duplicate cases.
- Ask for further review when the ticket requires technical, Compliance, partner, or senior-agent investigation.
For shopping-point problems, remember that the retailer may need to verify the transaction before MyPoints can award credit.
MyPoints Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 out of 5 stars based on 0 MyPoints reviews.
Because no reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current praise or complaint patterns involving missing points, reward redemptions, surveys, shopping tracking, gift cards, PayPal payments, account restrictions, or customer service.
If you have recently contacted MyPoints, you can share your experience below. Helpful reviews explain the activity involved, support route used, response received, and whether the issue was resolved.
Frequently Asked Questions
Does MyPoints have a customer service phone number?
MyPoints does not currently publish a general customer-service phone number in its Help Center. Members are directed to the Help Center, Activity Ledger, and support-ticket system.
What is the best way to contact MyPoints?
MyPoints says the best route is through the Activity Ledger. Find the affected activity and use its Contact Customer Support option.
What are MyPoints customer service hours?
MyPoints currently lists support business hours as Monday through Friday from 9:00 AM to 5:00 PM Pacific Time.
Is support@mypoints.com the current main support email?
MyPoints’ current Help Center does not present support@mypoints.com as its primary customer-service route. Members are directed to account-based support tickets instead.
How long does MyPoints take to answer?
MyPoints says Activity Ledger or chat tickets generally receive a first response within one day. Account-related cases can take up to 10 business days, and some general requests may take longer.
How long do shopping points take to appear?
Many participating merchants report purchases within 2 to 5 business days, although some can take up to 30 days. Travel-related points may take up to 60 days after travel is completed.
Why are my MyPoints points still pending?
Once shopping points are reported, MyPoints says they generally remain pending for 30 days from the posting date.
How do I report missing MyPoints?
Open the Activity Ledger, locate the qualifying activity, and submit a support ticket. If the activity is missing entirely, use the recent-activity help option.
How long does a MyPoints PayPal reward take?
MyPoints says to allow up to 5 business days for a PayPal reward transfer.
Can MyPoints restore points after I delete my account?
No. MyPoints states that unredeemed points are permanently canceled when an account is closed and cannot be restored by customer support.
Who owns MyPoints?
MyPoints is part of Prodege, LLC.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This site is independent and is not owned or operated by MyPoints, MyPoints LLC, Prodege, or any participating retailer or survey provider.
The purpose of this page is to help members find the correct current support route for missing points, reward redemptions, surveys, account access, verification, and other MyPoints issues.
Share Your MyPoints Customer Service Experience
If you have contacted MyPoints about missing shopping points, a survey, gift card, PayPal reward, account restriction, verification problem, login issue, or another support matter, describe what happened, which support route you used, how MyPoints responded, and whether the matter was resolved.
Privacy warning: Do not post passwords, verification PINs, gift-card codes, payment information, complete order numbers, identification documents, home addresses, account credentials, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with MyPoints, MyPoints LLC, Prodege, participating merchants, survey providers, PayPal, Mastercard, or any reward provider. CustomerServiceNumbers.com cannot access MyPoints accounts, award points, restore deleted points, issue gift cards, send PayPal rewards, reactivate accounts, change survey eligibility, or act on behalf of MyPoints.
Support hours, point-tracking periods, reward options, verification procedures, merchant participation, survey rules, and customer-service processes can change. Verify important information through MyPoints.com and the official MyPoints Help Center.