Motel 6 Customer Service, Reservations and Guest Complaints

If you need to change a Motel 6 reservation, cancel before arrival, dispute a charge or report a problem with a room, use the contact that controls that part of the stay. The Reservation Center handles rates and bookings, the local property handles immediate on-site problems, and Guest Relations handles complaints about a stay.

Motel 6 Customer Service Numbers

• Rates, reservations and reservation assistance: 1-800-899-9841
• Guest Relations and stay complaints: 1-800-557-3435
• Alternate reservation number listed in Motel 6 policies: 1-800-466-8356
• Spanish reservations: 1-877-467-7224
• Group reservations for 10 or more rooms: 1-800-544-4866
• Outside the United States and Canada: +1-614-601-4060
• Official contact directory: Contact Motel 6
• Guest Relations form: Submit a stay complaint
• Find or manage a reservation: Find a Motel 6 reservation
• Official website: Motel6.com

Motel 6 does not currently publish one universal telephone schedule for its Reservation Center and Guest Relations departments. Do not rely on an older claim that every customer-service function is available 24 hours a day. For a problem during an active stay, contact or visit the property’s front desk.

Which Motel 6 Contact Should You Use?

• New reservation, rate or booking question: Call 1-800-899-9841.
• Change or cancellation before arrival: Use the online reservation tool, call the Reservation Center or contact the property directly.
• Room condition, noise, missing amenity or active-stay concern: Contact the front desk and ask for the property manager.
• Complaint after checkout: Call Guest Relations at 1-800-557-3435 or submit the official form.
• Reservation made through a travel website or app: Review that company’s confirmation and contact it when it collected the payment or controls the cancellation.
• Group booking of 10 or more rooms: Call 1-800-544-4866.
• Lost property: Contact the specific motel directly.
• Immediate safety or medical emergency: Call 911 and notify the front desk.

Information to Gather Before Contacting Motel 6

• The reservation confirmation number
• The guest name shown on the reservation
• The property name, city and address
• The arrival and departure dates
• The booking channel used
• The rate and cancellation terms shown in the confirmation
• The payment method and charge date
• The names or titles of staff members already contacted
• Photographs of a room or property problem
• Receipts for disputed charges or necessary replacement lodging
• Any cancellation, complaint or case number

Provide reservation and payment details only through a verified Motel 6, property or travel-agency channel. Do not post them in a public review.

How to Cancel a Motel 6 Reservation

Motel 6’s general policy says that a prepaid or guaranteed reservation should be canceled through Motel6.com, the Call Center or the property directly. Customers must receive a cancellation number.

The general cancellation deadline is 6 p.m. local hotel time on the arrival date, but some properties use a 4 p.m. deadline. Different requirements may apply during holidays, weekends, special events or high-demand periods.

1. Open the confirmation and review the exact cancellation terms.
2. Use the reservation-management page or call Motel 6.
3. Contact the property directly if the deadline is close.
4. Request and save the cancellation number.
5. Retain the cancellation email or a screenshot.
6. Check the payment account for any later charge.

Do not assume that every rate can be canceled without a penalty. Prepaid, discounted, promotional, group and third-party reservations may have different terms.

Motel 6 No-Show Charges

If a guaranteed reservation is not canceled within the applicable deadline, Motel 6’s general policy permits a charge for the first night plus applicable taxes or service fees. The remaining nights of a multi-night reservation may then be canceled.

If you will arrive late, contact the property and confirm that the reservation remains active. Save the name of the person contacted and the time of the call.

A guaranteed reservation is generally held through the night. An unguaranteed reservation may only be held until 6 p.m. at many locations.

Reservations Made Through Expedia, Booking.com or Another Agency

A third-party booking may involve both the Motel 6 property and the travel agency. Determine which company:

• Collected the payment
• Issued the confirmation
• Controls changes or cancellations
• Promised a refund or travel credit
• Set the rate restrictions

Contact the travel agency when its confirmation says that changes and cancellations must be made through that platform. Contact the property about room availability, check-in requirements and immediate stay concerns.

A property manager or G6 Guest Relations may document a complaint but may not be able to refund money collected by an independent booking platform.

Payment, Deposits and Debit-Card Holds

Motel 6 generally requires payment at check-in. Guests may be required to provide a valid government-issued ID and a credit, debit or bank card matching the reservation and identification.

If a debit or bank card is used, the property may authorize the amount of the stay plus incidentals. Motel 6 states that these funds may remain unavailable for up to two weeks, depending on the bank.

An authorization hold is not always a completed charge. Before reporting a duplicate transaction:

1. Compare the pending and completed amounts.
2. Ask the property for an itemized folio.
3. Confirm whether an incidental authorization remains pending.
4. Ask when the property released the authorization.
5. Contact the bank about its release schedule.

Deposit, cash-payment, incidental and card requirements may vary by property. Confirm them before arrival, especially when using a debit card or a card belonging to another person.

Third-Party Credit-Card Payments

Motel 6’s general policy says arrangements for third-party credit-card billing must be made directly with the property at least five hours before arrival.

The property may require an authorization form, identification or other documentation. Do not send payment-card information through an unverified email address or public message.

Minimum Check-In Age and Identification

The general minimum registration age is 18, but some Motel 6 properties require guests to be 19, 20 or 21. All registering guests must present valid photo identification.

Before booking for a younger traveler, contact the property and ask:

• The minimum check-in age
• Which identification is accepted
• Whether the payment card must match the guest name
• Whether a deposit is required
• Whether local-resident restrictions apply

A central reservation confirmation does not override a lawful property-specific age or identification requirement.

Check-In, Check-Out and Early Arrival

Rooms are typically available after 3 p.m., but check-in time can vary by location, weekend and event date. Check-out is generally at noon, although the property may use another time.

Early check-in may be offered for an additional fee and remains subject to room availability and operating conditions. Paying an early-arrival fee does not necessarily guarantee that a room will be ready before the standard time.

Late checkout requires approval from the front desk before the normal checkout time.

How to Report a Room or Cleanliness Problem

Report a room problem as soon as it is discovered. Waiting until after checkout can make it harder for the property to inspect the condition or offer an immediate solution.

1. Photograph the condition without photographing other guests.
2. Contact the front desk.
3. Ask that the complaint be entered in the property record.
4. Request a manager when the first employee cannot help.
5. Ask what remedy is available, such as inspection, cleaning or a different room.
6. Keep the folio and any written response.
7. Escalate an unresolved matter to G6 Guest Relations.

A complaint does not guarantee a room change, refund, free night or reimbursement. Availability and the documented circumstances affect the response.

Noise, Smoking and Other Guest Conduct

Report excessive noise, smoking in a non-smoking area, threatening behavior or repeated disturbances to the front desk while the issue is occurring.

Do not personally confront another guest when doing so may be unsafe. Call 911 for violence, threats, fire, suspected criminal activity or another immediate danger.

Property rules and damage or smoking charges can vary. Ask for an itemized explanation and supporting documentation when disputing a fee.

Accessibility Requests

Motel 6 allows accessible rooms to be booked through its website. If the required room type or feature is not shown, contact the property directly before arrival.

Confirm the specific feature needed, such as:

• A roll-in shower
• An accessible tub
• An accessible route
• A hearing-accessible room
• Accessible parking
• A first-floor room when an elevator is unavailable

Save the reservation description and any written confirmation. A generic request for an “accessible room” may not identify the exact feature required.

For an unresolved website-accessibility problem, use Motel 6’s official accessibility page and contact route.

Motel 6 Pet and Service-Animal Policy

Motel 6 generally allows service animals and up to two well-behaved pets per room without a pet fee, unless a health or safety issue or local law prevents the stay.

• Declare pets and service animals at check-in.
• Keep pets leashed and attended outside the room.
• Clean up after pets.
• Do not leave a pet unattended unless it is secured or the front desk has been notified under the property’s procedures.
• Confirm local restrictions directly with the property.

Service animals are not pets and are not subject to a pet fee. Studio 6 uses different pet-fee rules, so confirm the brand shown on the reservation.

Lost Property

Contact the specific Motel 6 property as soon as possible about an item left in a room, parking area or common space.

Provide the stay dates, room number privately, item description and a safe return address. Do not send payment or shipping information until the property confirms that the item was located and explains its return procedure.

G6 Hospitality’s corporate office cannot search an individual guestroom or guarantee recovery of an item.

Refunds and Stay Credits

Motel 6 does not guarantee a refund for every complaint. The appropriate decision-maker may be the property, franchise operator, G6 Guest Relations, travel agency or payment processor.

For a refund request:

• Explain the specific problem and when it was reported.
• Provide the folio and reservation confirmation.
• Identify who collected payment.
• State the requested resolution.
• Ask for the decision in writing.
• Keep the case number and expected processing timeframe.

A refund approved by the property or booking service may require additional bank-processing time.

My6 Account and Discount Help

My6 is Motel 6 and Studio 6’s direct-booking account and discount program. Qualifying My6 discounts generally require booking through Motel 6 or Studio 6 proprietary channels or at a participating property.

My6 discounts may not combine with corporate, membership or other promotional rates. Additional terms can appear during booking or check-in.

For a missing reservation, confirm that the same email address was used for the My6 account and booking. Do not create multiple accounts until support has checked the existing reservation.

Group Reservations

Bookings for 10 or more rooms should use the Group Reservations department at 1-800-544-4866.

Group bookings may require a credit-card guarantee or an advance deposit for the first night. Cancellation deadlines can vary by property and may be substantially earlier than an individual reservation deadline.

Keep the signed agreement, rooming-list deadlines, deposit receipt and cancellation terms. An individual reservation policy should not be assumed to apply to a group contract.

Motel 6 Franchise and Property Distinctions

G6 Hospitality LLC is the franchisor and parent organization for the Motel 6 and Studio 6 brands. The network includes franchised properties with local owners and operators.

The local operator normally controls immediate matters involving:

• Front-desk employees
• Room assignment and condition
• On-site deposits and incidental charges
• Parking
• Property-specific amenities
• Lost property
• Immediate safety and maintenance responses

G6 Guest Relations can document and escalate a brand complaint but may need to obtain information from the property operator before responding.

Motel 6 Booking and Payment Scam Warning

• Use Motel6.com, the My6 app or the telephone number shown on the official property page.
• Do not trust caller ID alone because telephone numbers can be spoofed.
• Do not pay for a reservation using gift cards or cryptocurrency.
• Do not provide a My6 password or one-time security code to an unexpected caller.
• Do not install remote-access software for someone claiming to process a refund.
• Verify an unexpected cancellation or payment message through the official site.
• Check the website address carefully before entering payment information.

If an unauthorized charge appears, contact the property or booking company shown on the confirmation and notify the financial institution promptly.

How to Escalate a Motel 6 Complaint

1. Report an active-stay problem to the front desk immediately.
2. Ask for the property manager.
3. Request an itemized folio and written explanation of disputed charges.
4. Keep photographs, receipts and reservation records.
5. Call Guest Relations at 1-800-557-3435 or submit the official form.
6. Ask for a case number.
7. Contact the travel agency when it collected the payment or controls the refund.
8. Contact the card issuer about an unresolved unauthorized charge.
9. Call 911 for an immediate safety emergency.

Escalation does not guarantee a refund, room credit, reimbursement, relocation or other requested resolution.

Motel 6 Corporate Office, Ownership and Leadership

Motel 6 is a lodging brand operated and franchised through G6 Hospitality LLC. G6 Hospitality is part of PRISM, which also includes OYO US and Belvilla District 6.

G6 Hospitality LLC
6509 Windcrest Drive, Suite 100
Plano, TX 75024

• Corporate telephone: 972-360-9000
• Guest Relations: 1-800-557-3435
• Reservations: 1-800-899-9841

The older address at 4001 International Parkway in Carrollton, Texas, still appears in older legal material but should not be treated as the current headquarters.

Sonal Sinha is CEO of G6 Hospitality. Ankit Tandon is vice chairman of G6 Hospitality and global chief operating officer of parent company PRISM.

The Plano address is a corporate office. It is not identified as a hotel, public refund counter, lost-property center or guaranteed walk-in complaint location. Do not mail keys, payment cards, identification documents or original receipts there without instructions.

Motel 6 Reviews and Complaints

The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

There are no visible review dates and no supported positive or negative themes. Future reviews should identify the exact property, booking channel and department involved.

Related Hotel Customer Service Pages

• Super 8 Customer Service
• Days Inn Customer Service
• Holiday Inn Express Customer Service

These brands have separate owners, franchisees, booking systems, cancellation rules and customer-service departments. They cannot access or resolve a Motel 6 reservation.

Motel 6 Customer Service FAQs

What is the Motel 6 reservation phone number?

Call 1-800-899-9841 for rates, reservations and reservation assistance.

What is the Motel 6 Guest Relations number?

Call 1-800-557-3435 for comments or complaints about a stay.

Is Motel 6 customer service available 24 hours?

Motel 6 does not currently publish one universal 24-hour schedule for its Reservation Center or Guest Relations department. Contact the property directly about an active stay and call 911 for an emergency.

How do I cancel a Motel 6 reservation?

Cancel through Motel6.com, the Call Center or the property. Review the confirmation for the exact deadline and obtain a cancellation number.

What is Motel 6’s cancellation deadline?

The general deadline is 6 p.m. local hotel time on the arrival date, or 4 p.m. at some locations. Special events, holidays, weekends and particular rates may use different rules.

What happens if I do not cancel?

A guaranteed reservation that is not canceled within the applicable deadline may be charged for the first night plus taxes or fees. Remaining nights may be canceled.

Why is there a hold on my debit card?

The property may authorize the cost of the stay plus incidentals. Motel 6 says funds may remain unavailable for up to two weeks depending on the bank.

How old do I have to be to check in?

The general minimum age is 18, but some properties require guests to be 19, 20 or 21. Confirm the requirement with the property before booking.

Do pets stay free at Motel 6?

Motel 6 generally permits up to two well-behaved pets per room without a pet fee, subject to local law and safety restrictions. Declare every pet at check-in.

Who handles a complaint about room cleanliness?

Report the problem immediately to the front desk and property manager. Escalate an unresolved concern to G6 Guest Relations.

Who handles a reservation booked through Expedia or another agency?

Contact the agency when it collected payment or controls changes and refunds. Contact the Motel 6 property about check-in and active-stay problems.

How do I recover something left in a room?

Contact the specific Motel 6 property directly. Provide the stay details and item description privately.

Can I visit G6 Hospitality headquarters to request a refund?

Do not visit or mail items to headquarters for an ordinary reservation or refund issue. Use the property, Reservation Center or Guest Relations route.

Who owns Motel 6?

Motel 6 is operated and franchised through G6 Hospitality LLC. G6 Hospitality is currently part of PRISM following OYO’s acquisition of the company from Blackstone.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by Motel 6, G6 Hospitality LLC, PRISM, OYO, a Motel 6 franchisee, hotel owner, online travel agency, payment processor or regulator.

CustomerServiceNumbers.com cannot access reservations, cancel bookings, contact a property on a guest’s behalf, inspect rooms, locate lost items, release card holds, authorize refunds or resolve cases directly.

Share Your Motel 6 Experience

Have you contacted Motel 6 about a reservation, cancellation, room condition, refund, payment hold, accessibility request, pet policy, lost item or stay complaint? Share a first-hand review below and identify the property, booking channel and support department involved.

Privacy and moderation warning: Do not post a confirmation number, active room number, future travel dates, payment-card or bank information, identification documents, home address, telephone number, email address, My6 password, one-time security code, unredacted receipt, photographs of other guests or private employee information. Reviews may be moderated for personal information, threats, profanity, spam, unsupported allegations and complaints involving unrelated hotels, travel agencies or payment providers.

Page Update Note

This page was updated on July 28, 2026. The update distinguished Motel 6 reservations from Guest Relations, removed the unsupported 24/7 customer-service claim, added current cancellation, no-show, payment-hold, check-in, accessibility, pet, franchise and third-party booking guidance, replaced the obsolete Carrollton headquarters with the current Plano office, updated ownership and leadership, and removed unsupported review themes.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Motel 6, G6 Hospitality, PRISM, OYO, a franchise operator or a travel agency. Phone numbers, hours, rates, cancellation deadlines, payment requirements, pet rules, age restrictions, deposits and property policies can change. Verify reservation-specific information through the booking confirmation, the property, Motel6.com or the company that collected payment.