Mpix customers commonly need help when a personalized photo order arrives damaged, has a color or cropping problem, is delayed in shipping, cannot be canceled, or needs to be remade. Other common support needs involve account access, uploaded-photo storage, rewards points, film developing, billing, and the status of a refund or replacement.
How to Contact Mpix Customer Service
- Customer-service phone: Mpix does not publish an inbound consumer-support phone number.
- Customer-service email: info@mpix.com
- Live chat and support tickets: Contact Mpix Support
- Help Center: Mpix Help
- Order status: Sign in and open Order History
- Returns and policies: Review Mpix return and remake policies
- Shipping information: Review production and shipping estimates
- Official website: Mpix.com
Mpix does not publish fixed consumer-support hours. Live-chat availability varies. Customers can submit a support ticket or email info@mpix.com when chat is offline.
Mpix states that email attachments totaling more than 20 MB may not be received. Contact support before attempting to send large image files or multiple high-resolution photographs.
Best Mpix Support Route by Issue
- Cancel a new order: Sign in and use the cancellation link in Order History within 30 minutes.
- Print-quality problem: Email info@mpix.com within 30 days and request a remake.
- Damaged product: Photograph the item and packaging, then submit a support ticket.
- Refund request: Contact support and wait for return instructions.
- Missing shipment: Review the shipping method and applicable lost-order waiting period before submitting a claim.
- Order tracking: Open Order History in the Mpix account.
- Account-access problem: Use the password-reset option or contact support.
- Missing uploaded photos: Check whether the 548-day storage period expired.
- Rewards-points problem: Review the rewards account and email info@mpix.com.
- Film-developing question: Email info@mpix.com before mailing film.
- Unsafe or damaged product: Stop using it and report the problem to Mpix.
Information to Gather Before Contacting Mpix
- The email address registered to the account
- The online order number
- The item number printed on the back of the photograph
- The product name and size
- The date the order was placed
- The shipping method
- The tracking number
- Photographs of the product defect
- Photographs of damaged packaging
- The original image file name
- Whether color correction was selected
- Whether the order used the Do Not Color Correct option
- Any prior support-ticket or case number
- The specific remake, refund, credit, or other resolution requested
Do not publish or email complete payment-card information, passwords, rewards membership numbers, private family photographs, or unnecessary identity documents.
Mpix Customer Service Versus Miller’s Professional Imaging
Mpix is a consumer photo-printing service owned and operated by Miller’s Professional Imaging Co.
Miller’s Professional Imaging Co. / Mpix
610 E. Jefferson Street
Pittsburg, KS 66762
The Pittsburg address is used for company, production, legal, and authorized-refund purposes. It is not advertised as a walk-in Mpix retail store.
Do not mail a product, film, photograph, or refund request to this address unless Mpix has supplied instructions. Customers who are asked to return an order should follow the exact attention line and packaging directions provided by support.
Miller’s Professional Imaging also operates a professional-photographer service with separate support. Its professional-lab number should not be treated as the Mpix consumer customer-service number.
How to Cancel an Mpix Order
Mpix provides a 30-minute cancellation window after an order is placed.
- Sign in to the Mpix account.
- Open Your Account.
- Select Order History.
- Find the applicable order.
- Select the cancellation link.
- Save the cancellation confirmation.
Personalized orders can move into production quickly. Sending an email after the 30-minute period does not guarantee that the order can be stopped.
If the cancellation link is no longer available, contact support immediately. Mpix may be unable to cancel an order that has entered production.
Mpix Satisfaction Guarantee and Remakes
Mpix states that customers who are unhappy with the quality of an order should contact support within 30 days. Its standard remedy is to reprint the affected product without charge.
Include:
- The online order number
- The item number printed on the back of the photograph
- A detailed explanation of the problem
- Photographs showing the defect
- The requested correction
Do not place a second order to replace the defective item. Mpix instructs customers to allow its support team to create the remake.
Orders That May Not Qualify for a Color or Brightness Remake
Mpix may deny a remake when the problem resulted from:
- Insufficient image resolution
- Improper exposure
- Customer-approved cropping
- Customer-selected customization
- The Do Not Color Correct option
- Color, contrast, or brightness complaints involving Economy 4-by-6 prints
Review every crop, text field, orientation, border, and customization option before submitting the order.
Mpix Refunds and Returns
Mpix does not publish an unrestricted return-for-any-reason policy for personalized photo products. A remake is generally the first remedy for a production or quality problem.
If a refund is requested, Mpix may require the affected products to be returned within 30 days of receipt.
The current authorized-refund address is:
Attn: Refunds
610 E. Jefferson Street
Pittsburg, KS 66762
Do not use this address until Mpix confirms that a physical return is required. Include the requested paperwork, order information, and return authorization supplied by support.
Keep the carrier receipt and tracking number until the refund or replacement has been completed.
Damaged Mpix Orders
For an order damaged during production or shipping:
- Keep the product and all packaging.
- Photograph the outer box or mailer.
- Photograph the damaged item.
- Record the order and item numbers.
- Contact info@mpix.com or submit a support ticket.
- Do not discard the product until Mpix responds.
Mpix may offer a remake, request additional photographs, or require the item to be returned.
Missing and Delayed Mpix Orders
Production time and shipping time are separate. An expedited shipping method shortens carrier transit after the product is completed; it does not eliminate production time.
Mpix generally requires:
- Economy shipping: At least 20 business days before the order can be evaluated as lost
- Standard shipping: At least 15 business days before the order can be evaluated as lost
Lost-order remake requests are handled case by case.
Before contacting support:
- Review the shipment-confirmation email.
- Check the tracking information when tracking is included.
- Confirm the delivery address.
- Check with household members, neighbors, and building staff.
- Allow the full published delivery period to pass.
Mpix Production and Shipping Information
Many Mpix orders are produced in approximately one to three business days, but complex items and orders containing several product types can take longer.
Mpix currently offers shipping methods that can include Economy, Economy Plus, Standard, and Expedited service. Availability depends on the product, order size, destination, and value.
Shipping estimates can be affected by:
- Production requirements
- Weekends and holidays
- Carrier delays
- Severe weather
- PO box or military-address restrictions
- Large frames or oversized prints
- Orders requiring a signature
Review the current shipping page before placing a time-sensitive wedding, memorial, graduation, holiday, school, or business order.
Payment, Billing and Promotional Codes
Mpix charges the selected payment method when an order is placed. Current payment options can include major credit cards and PayPal.
Before submitting an order, verify:
- The billing address
- The delivery address
- The products and quantities
- The selected crop and customization
- The shipping method
- The promotional discount
- The final total
Only one customer-entered promotional code can be used on an order. Mpix does not retroactively apply a promotion to an order placed before the sale began.
For an unfamiliar charge, review the Mpix order history, confirmation emails, gift purchases, and other household users before disputing the payment.
Mpix Account and Password Help
An Mpix account stores order history, tracking information, uploaded images, saved projects, gift-card information, and rewards activity.
If the account cannot be accessed:
- Confirm that the correct email address is being used.
- Select Forgot Password.
- Check spam and junk folders.
- Do not share the reset link or authentication information.
- Contact support if the registered email is no longer accessible.
Account access should be secured before submitting a billing, image-storage, or rewards complaint.
Mpix Online Photo Storage
Mpix provides free online storage for uploaded images for 18 months, or 548 days.
Placing an order extends the storage period for another 548 days. If no order is placed during the applicable period, Mpix states that the stored images will be deleted.
Do not use Mpix as the only backup for important photographs. Maintain copies on at least one separate local device and a reliable backup service.
Deleted Mpix images may need to be uploaded again and may not be recoverable from the account.
Mpix Rewards Program
Mpix offers a free rewards program that allows registered customers to earn points on eligible purchases and redeem them for available discounts or benefits.
- Points have no cash value.
- Points cannot generally be transferred or sold.
- Points may expire after 365 days without qualifying activity.
- Closing a rewards membership reduces the balance to zero.
- Returns can cause previously awarded points to be removed.
- Rewards cannot necessarily be combined with another promotional code.
Save screenshots of the balance, earning activity, and redemption offer when reporting missing points.
Mpix Photo Quality, Cropping and Color Correction
Photo files must meet Mpix’s format, color-space, and resolution requirements. Mpix currently accepts JPEG and PNG files in RGB color.
For the best results:
- Use the recommended pixel dimensions for the selected print size.
- Use the sRGB color space.
- Review the crop preview.
- Check orientation and borders.
- Proofread all text.
- Use a calibrated display when color accuracy is important.
- Understand the effect of selecting Do Not Color Correct.
Print sizes use different aspect ratios. Some cropping may be mathematically necessary when the image and paper dimensions do not match.
Mpix Film Developing
Mpix currently processes qualifying color film, including 35mm, medium-format film, and certain disposable cameras. It does not process black-and-white film.
Before mailing film:
- Create the required order and shipping label.
- Confirm that the film type is supported.
- Package the film securely.
- Use a trackable shipping method when available.
- Save the shipment receipt.
- Confirm whether the negatives should be returned or discarded.
Mpix’s film terms limit its liability if film is lost or damaged during processing. Irreplaceable film should be handled with particular care.
Photo Copyright and Privacy
Customers must have the legal right to upload, reproduce, and order the photographs submitted to Mpix.
Do not upload:
- Professional photographs without a reproduction license
- Images copied from websites, books, or magazines without permission
- Private images belonging to another person without authorization
- Illegal or exploitative content
- Confidential business or identity documents not intended for printing
Keep independent backups of uploaded photographs and protect the Mpix account with a unique password.
Product Safety and Recall Information
Stop using an Mpix product if it has broken glass, sharp edges, a loose hanging system, unstable mounting hardware, exposed electrical components, or another condition that could cause injury or property damage.
Contact Mpix with the order number, product description, photographs, and explanation of the hazard.
Customers can also search the CPSC recall database or report a suspected hazard through SaferProducts.gov. The CPSC can be reached at 1-800-638-2772.
How to Escalate an Mpix Complaint
- Submit a support ticket or email info@mpix.com.
- Provide the order number and affected item number privately.
- Include clear photographs of the product and packaging.
- State whether the request involves a remake, refund, delivery problem, account issue, or rewards adjustment.
- Request and retain a support-ticket or case number.
- Reply through the existing case rather than opening several duplicate tickets.
- Ask for a supervisor review when the initial response does not address the documented problem.
- Keep all shipping labels, tracking numbers, emails, and photographs.
- Contact the payment provider for an unauthorized or unresolved charge only after documenting the merchant dispute.
Keep the complaint factual and identify the order date, product, defect, shipping method, prior contacts, policy involved, and exact resolution requested.
Company and Ownership Information
Mpix is a consumer photo-printing service operated by Miller’s Professional Imaging Co. Miller’s also provides professional-photographer lab services.
Mpix products are produced in company labs in Pittsburg, Kansas, and Columbia, Missouri. The two locations should not automatically be treated as retail stores or public return counters.
The current official legal materials do not identify a separate parent company above Miller’s Professional Imaging.
Mpix Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Mpix reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about print quality, pricing, product selection, customer service, shipping, refunds, or account support.
Frequently Asked Questions
Does Mpix have a customer-service phone number?
No. Mpix directs consumer inquiries to live chat, support tickets, and info@mpix.com.
What are Mpix’s customer-service hours?
Mpix does not currently publish fixed consumer-support hours. Live-chat availability varies, and customers can submit an email or support ticket when chat is offline.
What is the Mpix customer-service email?
Email info@mpix.com.
How long do I have to cancel an Mpix order?
Mpix provides a 30-minute cancellation window through Order History.
Will Mpix remake a defective order?
Mpix states that customers should report quality problems within 30 days. A qualifying order may be reprinted without charge.
Can I return an Mpix order for a refund?
Contact support first. Mpix may approve a refund and require the products to be returned within 30 days, but personalized orders are not covered by an unrestricted return-for-any-reason policy.
Where do I send an Mpix return?
Wait for support instructions. Approved refund returns may be directed to Attn: Refunds, 610 E. Jefferson Street, Pittsburg, Kansas 66762.
Can I call Miller’s Professional Imaging about an Mpix order?
Miller’s has separate professional-lab support, but Mpix directs consumer-order inquiries to its online support routes and info@mpix.com.
How long does Mpix keep uploaded photos?
Mpix states that images are stored for 548 days. Placing an order extends the storage period by another 548 days.
Do Mpix rewards points expire?
Points may be forfeited after 365 days without qualifying earning activity.
Can Mpix apply a sale after I place an order?
No. Mpix states that it does not retroactively apply discounts to orders placed before a promotion.
When does Mpix consider a shipment lost?
Mpix generally requires 20 business days for Economy shipments and 15 business days for Standard shipments before considering a lost-order remake.
Does Mpix process black-and-white film?
No. Mpix currently processes supported color film rather than black-and-white film.
Is 610 E. Jefferson Street an Mpix retail store?
No public walk-in retail service is advertised there. It is a company, production, correspondence, and authorized-refund address.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Mpix, Miller’s Professional Imaging, a shipping carrier, payment provider, photographer, or photo-product supplier.
The purpose of the site is to help consumers locate support routes, document complaints, and report the outcomes of their customer-service experiences.
Share Your Experience
Use the review section to describe:
- The Mpix product involved
- The approximate order date
- The shipping method
- The email, chat, ticket, or account route used
- Whether a case number was created
- The remake, refund, credit, or other resolution requested
- The response received
- Whether the issue was resolved
Privacy warning: Do not publish account passwords, password-reset links, complete order numbers, full payment-card information, rewards membership numbers, home addresses, private support correspondence, unredacted receipts or shipping labels, full-resolution download links, or private family, school, wedding, medical, or children’s photographs. Confirm that you own or have permission to share any image uploaded with a review.
Page Update Note
This page was updated on July 27, 2026. The update verified Mpix’s online-only consumer support, info@mpix.com, live-chat and ticket routes, Miller’s Professional Imaging ownership, the Pittsburg company and authorized-refund address, the 30-minute cancellation window, the 30-day remake process, shipping and lost-order rules, account-image storage, rewards expiration, film-developing limitations, and complaint escalation. It also removed fixed support hours and customer-review themes that were not supported by visible CustomerServiceNumbers.com comments.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Mpix, Miller’s Professional Imaging, a photographer, shipping carrier, payment provider, rewards administrator, film processor, or product supplier. CustomerServiceNumbers.com cannot access accounts or photographs, cancel orders, track private shipments, issue refunds, approve remakes, restore deleted images, adjust rewards points, develop film, process returns, or act on behalf of Mpix.