Mr. Coffee customers commonly need help with a coffee maker that will not brew, a leaking espresso machine, a broken carafe, an incorrect replacement part, an online order, a warranty claim, or a product-safety concern. Mr. Coffee is a brand operated by Sunbeam Products, Inc., an affiliate of Newell Brands.
How to Contact Mr. Coffee Customer Service
- U.S. customer service: 1-800-672-6333
- Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
- Contact form: Contact Mr. Coffee
- Warranty claim: Start a Mr. Coffee warranty claim
- Instruction manuals: Find a product manual
- Replacement parts: Mr. Coffee replacement-part partners
- Official website: MrCoffee.com
Mr. Coffee does not currently publish a general customer-service email address. Use the contact form and retain the case number created after submission.
Mr. Coffee Company and Address Information
Mr. Coffee products are supported by Sunbeam Products, Inc., an affiliate of Newell Brands Inc.
Sunbeam Products, Inc. / Newell Brands
6655 Peachtree Dunwoody Road
Atlanta, GA 30328
This address appears in current Mr. Coffee legal and marketing materials. It is not a product-return warehouse, repair shop or guaranteed walk-in customer-service office. Mr. Coffee advises consumers to use its support number or online form for product questions.
The former address at 2381 NW Executive Center Drive in Boca Raton, Florida should not be used for current customer correspondence.
Newell Brands Corporate Headquarters
Newell Brands Inc.
5 Concourse Parkway
Atlanta, GA 30328
1-770-418-7000
The Newell Brands number is a corporate-office contact. It is not the preferred first route for Mr. Coffee troubleshooting, replacement parts, warranty claims or retailer returns.
Best Support Route by Issue
- Product troubleshooting: Call 1-800-672-6333 or use the contact form.
- Warranty claim: Complete the dedicated warranty form and upload the requested photographs.
- Broken or missing part: Check the replacement-part partners using the complete model number.
- Direct website order: Use Mr. Coffee order support or the contact form.
- Retail purchase return: Contact the retailer that accepted payment.
- Historical recall: Compare the exact model with the CPSC notice and contact Mr. Coffee.
- Corporate complaint: Complete the normal support process and preserve the case number before contacting Newell Brands.
Information to Gather Before Contacting Mr. Coffee
- The complete product model number
- The date code and supplier code from the plug or product label
- The serial number, when present
- The purchase or delivery date
- The retailer or authorized seller
- The original receipt or online order record
- The exact symptom or error
- Photographs of the full appliance and product label
- Photographs or video showing leakage, damage or failure
- Any existing case or warranty number
- The requested replacement, part, refund or other resolution
Do not publish complete serial numbers, home addresses, payment details, order numbers, warranty-case numbers or private correspondence in a public review.
Mr. Coffee Warranty Coverage
Most qualifying Mr. Coffee products purchased in the United States or Canada have a one-year limited warranty. Coverage begins on the purchase or delivery date, whichever is later.
The Mr. Coffee Perfect Brew Intelligent Coffee Maker, Cold Brew Maker and Tea Brewer, product number 2205857, currently carries a three-year limited warranty.
The warranty applies to the original end-user purchaser and covers manufacturing defects during normal use when the product is cared for according to its instructions.
Coverage can be denied for:
- Normal wear and cosmetic damage
- Improper cleaning or maintenance
- Neglect, misuse or accidental damage
- Use with improper voltage or electrical current
- Unauthorized repair or modification
- Commercial use of a household product
- Fire, flood, theft or other external causes
- Use of unauthorized components
- Purchases from unauthorized sellers
Do not attempt to open or internally repair an appliance while a warranty request is being considered. Unauthorized electrical or mechanical work may void coverage and create a shock, fire or burn hazard.
How to Start a Warranty Claim
- Open the official Mr. Coffee warranty form.
- Provide the customer’s contact and delivery information privately.
- Select or enter the exact product model.
- Provide the purchase date, seller, date code and supplier code.
- Upload a photograph of the full appliance.
- Upload a clear photograph of the model label.
- Upload photographs showing the defect when possible.
- Retain the appliance until written instructions are received.
- Save the assigned case number.
Mr. Coffee may ask the customer to return the product using a prepaid label. Do not mail an appliance until a support representative provides the destination and instructions.
The standard warranty remedy is replacement of a covered defective product. A discontinued model may be replaced with the most comparable model currently available.
Returns and Order Problems
Mr. Coffee products are sold through MrCoffee.com and retailers such as Amazon, Walmart, Target and appliance stores. The company that accepted payment normally controls the initial return, exchange, cancellation and purchase refund.
The current Mr. Coffee website links to a returns page that displays Calphalon-specific terms. Customers should therefore obtain written Mr. Coffee-specific instructions rather than assuming that a Calphalon return period applies.
For a direct website order:
- Review the order confirmation and tracking.
- Contact Mr. Coffee immediately if the address or product is incorrect.
- Ask whether the order has entered warehouse processing.
- Request a return authorization before sending merchandise.
- Retain the receipt, packaging and shipment tracking.
Current terms state that orders generally cannot be changed or canceled after submission. Contact support immediately, but do not assume the order can be stopped.
Replacement Parts and Accessories
Mr. Coffee directs out-of-warranty parts customers to independent replacement-part partners. Available parts can include:
- Glass and thermal carafes
- Filter baskets
- Permanent filters
- Water reservoirs and lids
- Espresso filter holders
- Frothing components
- Water filters
- Drip trays and measuring scoops
Confirm the complete model number before ordering. Similar-looking carafes, lids and baskets may not fit every production version.
Independent parts sellers control their own prices, availability, shipping and returns. A parts-store transaction is separate from a Mr. Coffee manufacturer-warranty claim.
Basic Coffee Maker Troubleshooting
Coffee Maker Will Not Turn On
- Confirm the outlet works with another small appliance.
- Check that the plug is fully inserted.
- Review the clock and delayed-brew settings.
- Allow the unit to cool before trying again.
- Stop using the product if the cord or plug is damaged.
Coffee Brews Slowly
- Clean and descale the coffee maker according to its manual.
- Confirm that the filter basket is seated correctly.
- Use the recommended amount and grind of coffee.
- Remove mineral buildup from removable components.
- Do not insert tools into internal water tubes.
Coffee Maker Leaks or Overflows
- Turn off and unplug the appliance.
- Check the water reservoir for overfilling.
- Confirm that the carafe and lid are positioned correctly.
- Check that the filter is not folded or overloaded.
- Inspect removable seals and reservoirs for visible damage.
Espresso Machine Has Weak Pressure
- Use the grind and amount specified in the manual.
- Do not overpack the filter basket.
- Clean the brew head and filter components.
- Descale the machine when required.
- Allow the machine to reach the correct temperature.
Stop troubleshooting if the appliance produces sparks, smoke, a burning odor, repeated electrical tripping, uncontrolled steam or leaking hot water near electrical components.
Cleaning and Descaling
Mineral buildup can slow brewing, affect temperature and change the flavor of coffee. Follow the manual for the exact model because cleaning cycles and approved solutions vary.
General precautions include:
- Unplug the appliance before manual cleaning.
- Allow hot components to cool.
- Do not immerse the base or power cord in water.
- Do not use abrasive pads on coated surfaces.
- Rinse removable food-contact components thoroughly.
- Complete the required water-rinse cycles after descaling.
Improper cleaning, unauthorized chemicals or failure to follow care instructions can damage the appliance and affect warranty eligibility.
Product Safety and Recall Information
CPSC records include historical recalls involving specific Mr. Coffee products, including selected single-cup brewers, espresso and cappuccino makers and older coffeemaker models.
A historical recall does not mean every Mr. Coffee appliance is affected. Compare the complete model, date code and identifying information with the official notice.
Stop using and unplug a product that has:
- Smoke, sparks or a burning odor
- Uncontrolled steam or hot-water discharge
- A damaged electrical cord
- A loose pressure component
- A cracked carafe or leaking reservoir
- Evidence that a recall applies
Search the CPSC recall database using the exact product model. Suspected hazards can be reported through SaferProducts.gov.
How to Escalate a Mr. Coffee Complaint
- Call 1-800-672-6333 or submit the official contact form.
- Identify the product, model, seller and purchase date.
- Provide photographs and proof of purchase privately.
- Request and retain a case number.
- Complete reasonable troubleshooting unless a safety hazard is present.
- Ask for the warranty or replacement decision in writing.
- Reply through the existing case rather than opening several duplicate cases.
- Contact the retailer when it controls the return or refund.
- Report an unresolved safety concern to the CPSC.
Mr. Coffee Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Mr. Coffee reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about affordability, ease of use, durability, warranties, parts, product quality or customer service.
Frequently Asked Questions
What is Mr. Coffee’s customer-service number?
Call 1-800-672-6333.
What are Mr. Coffee’s support hours?
Support is currently listed Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time.
Does Mr. Coffee have an email address?
No general customer-service email is published. Use the official online contact form.
Who owns Mr. Coffee?
Mr. Coffee is operated by Sunbeam Products, Inc., an affiliate of Newell Brands.
How long is the Mr. Coffee warranty?
Most products have a one-year limited warranty. The qualifying Perfect Brew product currently has a three-year warranty.
Do I need a receipt for a warranty claim?
Yes. Proof of purchase and delivery may be required, along with photographs and product-identification information.
Can I mail my coffee maker to Mr. Coffee?
Do not ship it until support provides written instructions and a return label or authorization.
Where can I buy a replacement carafe?
Use the replacement-part partners linked on MrCoffee.com and confirm compatibility with the complete model number.
Where is Newell Brands headquartered?
Newell Brands is headquartered at 5 Concourse Parkway in Atlanta, Georgia.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. It is not owned or operated by Mr. Coffee, Sunbeam Products, Newell Brands, a retailer, replacement-parts seller, repair provider or shipping company.
Share Your Experience
Describe the Mr. Coffee product, general model family, approximate purchase date, retailer, support route, requested resolution, response and outcome.
Privacy warning: Do not publish complete serial numbers, date codes, order numbers, case numbers, payment details, home addresses, private correspondence or unredacted receipts and shipping labels.
Page Update Note
This page was updated on July 28, 2026. The update verified Mr. Coffee’s current telephone number and weekday hours, identified Sunbeam Products and Newell Brands, removed the outdated Boca Raton address, added current warranty and parts information, clarified the uncertain direct-return language, added troubleshooting and recall guidance, and removed review themes unsupported by visible CustomerServiceNumbers.com reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Mr. Coffee, Sunbeam Products, Newell Brands, a retailer, parts supplier, repair service or government regulator. It cannot diagnose products, issue return labels, approve warranties, replace appliances, process refunds, order parts or act on behalf of Mr. Coffee.