Keurig customers may need help with a coffee maker that will not brew, a warranty claim, replacement brewer, return, missing order, Auto-Delivery shipment, account login, brewer registration or K-Cup pod question. The main Keurig Consumer Care number is 1-866-901-2739, also published as 1-866-901-BREW.
How to Contact Keurig Customer Service
- Keurig Consumer Care: 1-866-901-2739 / 1-866-901-BREW
- Published Consumer Care Hours: 7 days a week, 7 a.m.-12 a.m. ET
- Keurig Support Center: Keurig Support
- Online Support Request: Send Keurig a Support Request
- Live Chat: Available through the official Keurig Support site when representatives are online
- Coffee Maker Support: Find Model-Specific Support
- Brewer Registration: Register a Keurig Brewer
- General Support Guides: Troubleshooting and FAQs
- Consumer Correspondence: Keurig Green Mountain, Inc., 53 South Avenue, Burlington, MA 01803
- Official Website: Keurig.com
The Burlington address is a published Keurig consumer/corporate correspondence address. Do not mail a brewer there for warranty service or return unless Keurig specifically instructs you to do so.
Best Keurig Support Route by Issue
- Coffee maker will not turn on or brew: Use model-specific troubleshooting or call Consumer Care.
- Descale light will not turn off: Complete the full descaling and rinse procedure for the exact brewer model.
- Warranty claim: Call 1-866-901-2739 before returning the brewer.
- Keurig.com return: Contact Keurig first and request return instructions.
- Retailer purchase: Use the retailer’s return policy for ordinary returns; use Keurig for qualifying manufacturer-warranty problems.
- Missing or damaged Keurig.com order: Review the order and tracking information and contact Keurig promptly.
- Auto-Delivery: Manage the upcoming shipment through your Keurig account or Consumer Care.
- Starter Kit commitment: Review the original promotion before canceling Auto-Delivery.
- Commercial brewer: Use Keurig Commercial support rather than residential Consumer Care.
Keurig Coffee Maker Will Not Turn On
If a Keurig brewer appears completely dead:
- Confirm that it is plugged directly into a working outlet.
- Test the outlet with another appliance.
- Press the brewer’s power control.
- Inspect the visible cord and plug for damage.
- If the brewer was exposed to freezing temperatures, allow it to return to room temperature before use.
Stop using the brewer and unplug it if you notice smoke, sparks, a burning odor, unusual heat, melted material or a damaged electrical cord.
Have the model and serial number ready before calling Keurig.
Keurig Will Not Brew or Dispense Water
A brewer that powers on but does not dispense water may need cleaning, descaling, reservoir adjustment, needle maintenance or model-specific troubleshooting.
Start by:
- Checking that the water reservoir contains enough water.
- Removing and reinstalling the reservoir correctly.
- Checking removable parts for visible debris.
- Restarting the brewer.
- Following the cleaning instructions for the exact model.
Do not disassemble electrical components or force metal tools into the brewer.
Keurig Brewing a Partial Cup
A partial cup can result from mineral buildup, a blocked entrance or exit needle, an improperly seated reservoir or a pod-related obstruction.
Use the cleaning and descaling instructions for the exact brewer model. Unplug and allow the brewer to cool before cleaning areas around the pod holder.
Keurig Descale Light Will Not Turn Off
Some Keurig brewers do not clear the descale notification until the complete model-specific descaling sequence has been performed.
Follow all required:
- Descaling-solution steps
- Resting periods
- Fresh-water rinse cycles
- Button sequences specified for the model
Do not assume a single water rinse will reset every Keurig model.
Keurig Warranty Claims
Keurig currently provides a limited one-year warranty for qualifying residential coffee makers under normal home use.
To request warranty assistance:
- Call Keurig Consumer Care at 1-866-901-2739.
- Provide the brewer model and serial number.
- Provide proof of the purchase date when requested.
- Explain the defect and troubleshooting already completed.
- Follow additional troubleshooting requested by Keurig.
- Ask for a case number.
- Obtain a Return Authorization or RMA if Keurig requires the brewer to be returned.
Keurig may repair or replace a qualifying defective brewer. A replacement may be new or reconditioned depending on the warranty and available equipment.
What May Not Be Covered?
Warranty coverage can be limited for problems caused by:
- Misuse or abuse
- Improper power supply
- Unauthorized repair
- Non-genuine replacement parts
- External damage
- Other causes excluded by the written warranty
Read the warranty for the specific brewer because legal rights and model-specific coverage can differ.
Certified Refurbished Keurig Warranty
Keurig’s current warranty information states that a certified refurbished Keurig coffee maker is covered by a 90-day limited warranty for qualifying material and workmanship defects, excluding cosmetic imperfections.
Keurig Returns and Refunds
Keurig currently provides a 30-day return window for qualifying brewers purchased through Keurig.com.
For an ordinary return rather than a warranty defect, Keurig says the brewer should be returned in original condition and packaging and return-shipping costs can apply.
Before returning a brewer:
- Call 1-866-901-2739.
- Have the serial number ready.
- Ask for the required return authorization.
- Confirm the correct return address.
- Ask whether return shipping is prepaid or deducted.
- Keep the shipping receipt and tracking number.
- Confirm how and when the refund will be issued.
Keurig Purchased From Walmart, Target, Amazon or Another Retailer
For an ordinary changed-mind return or exchange, use the original retailer’s return process.
Keurig may still provide manufacturer-warranty assistance for a qualifying brewer purchased from an authorized retailer.
Keep the receipt or order confirmation because proof of purchase can be required for warranty service.
Missing, Damaged or Incorrect Keurig.com Order
For a Keurig.com shipping problem, sign in to the account and review the order status and carrier tracking.
Contact Keurig when:
- The shipment shows delivered but cannot be located.
- The package arrived damaged.
- An item is missing.
- The wrong coffee maker, accessory or beverage was shipped.
- Tracking has stopped updating.
- An expected refund or replacement has not been completed.
Keep the order number, shipment information, packaging and photographs of damage until the case is resolved.
Keurig Auto-Delivery
Keurig Auto-Delivery allows customers to schedule recurring deliveries of eligible beverages and other products.
Current Keurig terms say an upcoming Auto-Delivery order can generally be adjusted or canceled until 11:59 p.m. Eastern Time on the day before the order is scheduled to ship.
To change an upcoming order:
- Sign in to your Keurig account.
- Open the Auto-Delivery subscription.
- Review the next scheduled shipment.
- Change the products, schedule or cancellation setting before the deadline.
- Save the confirmation.
You can also call Consumer Care at 1-866-901-2739.
Keurig Starter Kit Commitments
Some discounted or free brewer promotions require a specific number of Auto-Delivery beverage purchases during a stated commitment period.
If the required commitment is not completed, current Starter Kit terms allow Keurig to charge some or all of the remaining brewer list-price balance, depending on the promotion.
Before canceling a Starter Kit subscription, confirm:
- The original brewer offer
- The required number of beverage boxes or bags
- How many qualifying purchases have been completed
- The commitment deadline
- Any remaining brewer-balance charge
- Whether extended warranty eligibility will change
Starter Kit promotions change, so rely on the terms accepted when the specific brewer was purchased.
Keurig Account and Login Help
Use Keurig.com to:
- Reset an account password
- Change the account email
- Update payment information
- Review order history
- Manage Auto-Delivery
- Register a brewer
Do not enter your Keurig password, payment information or reset code through an unexpected email, text message or social-media message. Open Keurig.com directly.
Keurig Commercial Customer Service
Offices, hotels, restaurants, food-service locations and other business customers should use Keurig Commercial support.
- Commercial Order Inquiries and Support: 1-866-669-8922
- Commercial Order Support Hours: Monday-Friday, 7:30 a.m.-7:30 p.m. ET; Saturday, 7:30 a.m.-6 p.m. ET
- Commercial Technical Support: 1-888-287-2739, Option 5
- Commercial Technical Support Hours: Monday-Friday, 8 a.m.-5 p.m. ET
- Commercial Support Website: Keurig Commercial Support
Commercial warranties, repairs and replacement procedures can differ from residential coffee-maker policies.
Keurig Product Safety Problems
Stop using and unplug a coffee maker if it:
- Produces smoke or sparks
- Has a burning odor
- Leaks near electrical components
- Has a damaged cord or plug
- Overheats unexpectedly
- Shows melted or damaged electrical parts
- Repeatedly trips a circuit breaker
Do not repeatedly test a brewer that appears to present an electrical, fire or burn hazard. Contact Keurig and review current product-safety or recall information for the exact model.
What to Have Ready Before Contacting Keurig
- Brewer model
- Serial number
- Purchase date
- Retailer or Keurig.com order number
- Receipt or proof of purchase
- Error message or light pattern
- Description of what happens during brewing
- Descaling or troubleshooting already performed
- Previous Keurig case number
- The resolution you are requesting
Protect your privacy: Do not post your home address, telephone number, email address, Keurig account password, order number, payment information, complete receipt or brewer serial number in a public review.
How to Escalate a Keurig Complaint
- Start with Consumer Care. Call 1-866-901-2739.
- Identify the exact product or order. Provide the model, purchase date or order information privately.
- Explain the issue clearly. State whether it involves troubleshooting, warranty, return, shipment or Auto-Delivery.
- State the requested resolution. Ask specifically for repair help, replacement, refund review, order correction or subscription cancellation.
- Request a case number. Keep it for every follow-up contact.
- Ask for additional review. Request a supervisor or escalation specialist if the initial response does not resolve the problem.
- Create a written record. Use the official Keurig support form when useful.
- Keep documentation. Save receipts, emails, chat transcripts, shipping records and return tracking.
About Keurig and Keurig Dr Pepper
Keurig is the coffee-brewing system and coffee business associated with Keurig Dr Pepper. Keurig products include residential and commercial single-serve brewers, K-Cup pods, accessories and related coffee programs.
Keurig’s consumer Support page currently lists:
Keurig Green Mountain, Inc.
53 South Avenue
Burlington, MA 01803
Keurig Dr Pepper Inc. currently uses a principal executive office at 6425 Hall of Fame Lane in Frisco, Texas. The Burlington location remains closely associated with Keurig and KDP’s coffee operations.
Keurig Dr Pepper completed its acquisition of JDE Peet’s in April 2026 and is preparing for a future separation of its coffee and North American beverage businesses. KDP currently says the future Global Coffee company is expected to be headquartered in Burlington, Massachusetts.
These corporate locations are not brewer-return centers. Use Keurig Consumer Care for product returns, warranties and replacements.
Keurig Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a 2.0 out of 5 rating based on 1 published Keurig review.
The visible review dates to June 2018 and describes frustration with repeated back-in-stock notifications for an item that remained unavailable and difficulty getting the concern escalated.
Because there is only one historical CSN review, it should not be treated as evidence of a broad or current customer-service pattern involving Keurig brewer support, warranties, returns or Auto-Delivery.
If you have contacted Keurig recently, you can leave a firsthand review below. Helpful reviews explain:
- Which brewer or product was involved
- Whether the issue concerned troubleshooting, warranty, return, order or Auto-Delivery
- Which support route you used
- Whether Keurig created a case number
- How long the issue took to resolve
- What resolution was offered
- Whether the promised action was completed
Privacy reminder: Do not post addresses, email addresses, telephone numbers, passwords, order numbers, receipts, payment details, brewer serial numbers or return labels in a public review.
Keurig Customer Service Frequently Asked Questions
What is the Keurig customer service phone number?
Call Keurig Consumer Care at 1-866-901-2739, also published as 1-866-901-BREW.
What are Keurig customer service hours?
Keurig’s primary current Support page lists telephone assistance seven days a week from 7 a.m.-12 a.m. Eastern Time.
Does Keurig offer live chat?
Yes. Keurig currently offers live chat through its official Support site when representatives are available.
Does Keurig have email support?
Keurig uses an online support-request form rather than prominently publishing one universal consumer-service email address.
How long is the Keurig warranty?
Qualifying new residential Keurig coffee makers generally include a one-year limited warranty from the purchase date.
How long is the warranty on a refurbished Keurig?
Keurig currently states that certified refurbished coffee makers carry a 90-day limited warranty for qualifying material and workmanship defects.
Can I mail my broken Keurig to the company?
Do not send a brewer for warranty service until Keurig provides a Return Authorization or RMA and shipping instructions.
Can I return a Keurig purchased at Walmart or Amazon to Keurig.com?
Ordinary retail returns are generally handled under the original seller’s return policy. Keurig may still provide warranty support for an eligible brewer.
What is Keurig’s return period?
Keurig currently provides a 30-day return period for qualifying brewers purchased through Keurig.com. Return requirements and shipping costs apply.
How do I cancel Keurig Auto-Delivery?
Sign in to your Keurig account or call Consumer Care. Current Keurig terms generally allow changes through 11:59 p.m. Eastern Time on the day before the shipment is scheduled.
Will canceling Auto-Delivery make me pay for my discounted Keurig?
It can if the brewer was purchased through a Starter Kit or another promotion with a required purchase commitment. Review the specific offer terms before canceling.
What is the Keurig Commercial support number?
Commercial order support is available at 1-866-669-8922. Commercial technical support is available at 1-888-287-2739, Option 5.
Who owns Keurig?
Keurig is currently part of Keurig Dr Pepper Inc.
Related Keurig and Coffee Maker Customer Service Resources
- Hamilton Beach Customer Service
- Cuisinart Customer Service
- Krups Customer Service
- Oster Customer Service
- Keurig Dr Pepper Corporate Office Information
- Official Keurig Support Center
- Keurig Auto-Delivery Information
- Keurig Commercial Support
About This Page
Updated August 24, 2026. CustomerServiceNumbers.com reviewed Keurig’s current Consumer Care telephone number and hours, online support and chat routes, residential and refurbished warranty information, return guidance, Auto-Delivery terms, Starter Kit commitments, commercial support numbers, Keurig Dr Pepper ownership and the historical Keurig review currently documented on CustomerServiceNumbers.com.
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Keurig, Keurig Green Mountain, Keurig Dr Pepper, JDE Peet’s, a retailer or commercial coffee-service provider. We cannot troubleshoot a brewer remotely, access a Keurig account, cancel Auto-Delivery, process a return, approve a warranty claim, provide a replacement brewer or issue a refund.
Keurig telephone numbers, support hours, warranties, return policies, promotional commitments, subscription terms, product models and corporate structure can change. Verify important product-specific information through Keurig’s official website, the written warranty, your order records and Consumer Care.
