Before using National Grid for your energy needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. National Grid is a major utility company that provides electricity and natural gas to millions of customers in the northeastern United States, including New York, Massachusetts, and Rhode Island.
How to Contact National Grid
You can reach National Grid customer service using the following details:
- Phone Number: 1-800-642-4272 (New York)
- Phone Number: 1-800-322-3223 (Massachusetts)
- Email Support: Not directly available; use the online contact form
- Chat: Available on their website
- Customer Service Hours: Monday to Friday, 7 AM to 7 PM
- Corporate Address: National Grid USA Service Company, Inc., 40 Sylvan Road, Waltham, MA 02451, USA
- Website: https://www.nationalgridus.com/
National Grid Customer Support Reviews and Complaints
When considering using National Grid for your energy needs, it’s helpful to review their customer service feedback. National Grid competes with other utility providers in the region, and customer reviews often highlight the reliability of their services, the clarity of billing, and the ease of managing accounts online. Many customers appreciate the company’s efforts to improve energy efficiency and offer various payment assistance programs. However, some complaints focus on issues related to long wait times for customer service, billing discrepancies, and challenges in service restoration during outages.
Comparing National Grid with other utility providers, like FPL, and Duke Energy can help you determine which company offers the best combination of reliability, pricing, and customer support for your energy needs.
Customer Service Numbers Disclaimer
At CustomerServiceNumbers.com, we also provide a rating, review and comment section where you can leave your own review. Note: This website listing is not associated with National Grid. The information and the reviews are a service provided by CustomerServiceNumbers.com.