Nutrisystem customers commonly need help changing an upcoming food order, delaying a shipment, stopping automatic delivery, requesting a money-back-guarantee refund, reporting thawed or damaged food, updating payment information, or determining whether a plan is appropriate for a health condition or food allergy. Nutrisystem provides support by telephone, live chat, email, and online account tools.
How to Contact Nutrisystem Customer Service
- Customer service: 1-800-585-5483
- Telephone hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time
- Live-chat hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. ET; Saturday and Sunday, 9:00 a.m. to 6:00 p.m. ET
- Customer-service email: customerservice@nutrisystem.com
- Expected email response: Usually within one business day
- Money-back-guarantee line: 1-800-727-8046
- Contact page: Contact Nutrisystem
- Help Center: Nutrisystem Help Center
- Account access: Nutrisystem My Account
- Official website: Nutrisystem.com
Best Nutrisystem Support Route by Issue
- Cancel automatic delivery: Use live chat, email customerservice@nutrisystem.com, or call 1-800-585-5483.
- Delay or edit an upcoming order: Use Manage Auto-Delivery in My Account before the processing deadline.
- Money-back guarantee: Call 1-800-727-8046 within the applicable seven-day period.
- Missing, damaged, or thawed food: Report the shipment problem through My Account or customer service within five business days.
- Food allergy or ingredient question: Review each current package label and contact customer service before eating the item.
- Weight-loss coaching: Schedule coaching through My Account or call customer service.
- Medical question: Consult a qualified healthcare professional rather than relying on customer service.
- Retail purchase: Contact the retailer that sold the food for its return and refund policy.
- Privacy request: Email privacy@nutrisystem.com.
Nutrisystem Company and Mailing Address
Nutrisystem currently operates through Nutrisystem, LLC and has publicly identified itself as part of the Wellful health-and-wellness organization.
Nutrisystem, LLC
1100 Virginia Drive, Suite 175
Fort Washington, PA 19034
The Fort Washington location is used for company, legal, privacy, and employment correspondence. It is not a retail store, food-return counter, warehouse pickup location, or guaranteed walk-in customer-service office.
Do not mail unwanted food or refused shipments to this address. Nutrisystem’s current terms state that unauthorized returns may be discarded without a refund.
Information to Gather Before Contacting Nutrisystem
- The email address and telephone number on the account
- The order or shipment number, provided privately
- The plan or subscription name
- The scheduled processing and delivery dates
- The general charge amount
- The products that were missing, damaged, substituted, or thawed
- Photographs of damaged packaging or food when appropriate
- The carrier tracking information
- Any earlier customer-service case information
- The requested cancellation, replacement, refund, credit, or other resolution
Do not publish passwords, payment details, medical diagnoses, prescription information, exact weight or BMI data, food-allergy records, home addresses, or private coaching conversations.
How Nutrisystem Auto-Delivery Works
Many Nutrisystem plans are sold through automatic delivery. Depending on the program, a shipment may be processed every two, three, or four weeks. Each program can be billed and shipped separately using the payment method saved in the customer’s account.
Customers can generally use My Account to:
- Review the next processing date
- Edit food selections
- Delay an upcoming shipment
- Change the plan
- Update billing information
- Update a shipping address before processing
Deleting a payment method or account information does not necessarily cancel automatic delivery. The customer must complete the cancellation process.
How to Cancel Nutrisystem
To cancel a meal program or automatic-delivery plan, use live chat, email customerservice@nutrisystem.com, or call 1-800-585-5483.
Complete the request before 6:00 p.m. Eastern Time on the day before the order is scheduled to begin processing at the warehouse. Once processing begins, Nutrisystem may be unable to stop the shipment or associated charge.
When canceling:
- Identify every active plan on the account.
- State whether the request is to delay one shipment or cancel future shipments.
- Ask whether an order has already entered warehouse processing.
- Ask whether an early-cancellation charge applies.
- Request written confirmation.
- Save the email, chat transcript, or confirmation number.
The $125 Early-Cancellation Charge
Certain discounted auto-delivery offers provide a reduced first shipment in exchange for continued enrollment.
If a customer cancels after the first seven days following delivery but before paying for a second qualifying shipment, Nutrisystem may charge $125 to recover the auto-delivery discount applied to the first shipment.
Some prepaid plans and promotions use different terms. Review the disclosures presented during checkout because those disclosures control the specific price, minimum shipment expectations, billing schedule, and cancellation charge.
Nutrisystem Money-Back Guarantee
The current money-back guarantee is limited to eligible first-time customers purchasing an initial four-week program.
To request it:
- Call 1-800-727-8046 within seven days after delivery.
- Identify the qualifying first order.
- Ask whether any remaining food must be handled in a particular way.
- Confirm whether shipping charges will be deducted.
- Request written confirmation of the approved refund.
The guarantee is limited to one claim per customer and excludes several products, including Partner Plans, Club Advantage subscriptions, meal-only orders, returning-customer purchases, and certain specialized plans.
General Return and Refund Policy
Outside the applicable money-back guarantee, Nutrisystem generally does not accept food returns or provide refunds for Meal Delivery Plans, Club Advantage food, or ordinary food purchases.
Customers should not:
- Refuse a delivery and assume a refund will be issued
- Mail food to the corporate office
- Send a package back without authorization
- Assume canceling future shipments refunds an order already processed
Any authorized refund is normally returned to the original payment method, less applicable shipping or other permitted deductions.
Shipping, Tracking, and Separate Packages
Most orders are processed and delivered within one to five business days. Carrier, weather, inventory, or other delays can extend delivery to approximately ten business days.
Orders containing frozen and shelf-stable food may arrive as separate shipments with different tracking numbers. Review all shipment emails before reporting an item as missing.
Frozen food is generally available only in the contiguous United States and selected Canadian areas. It cannot normally be shipped to P.O. boxes, APO or military addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Missing, Damaged, or Thawed Food
Report incorrect, missing, damaged, melted, or undelivered food within five business days of the delivery notification.
For a shipment problem:
- Review all tracking numbers.
- Photograph the shipping box and damaged products.
- Record which items are missing or unusable.
- Contact Nutrisystem through My Account, chat, email, or telephone.
- Keep the packaging until customer service gives instructions.
Do not eat frozen products that arrived defrosted. Keep questionable food separated from other products and follow the disposal or replacement instructions supplied by customer service.
Food Substitutions and Out-of-Stock Products
Nutrisystem may substitute a similar product when a selected item is unavailable, low in inventory, or discontinued. It may also provide additional quantities of another item already selected.
A substituted food can contain different ingredients and allergens. Check the complete ingredient and allergen statement on every package before eating it, even when the replacement appears similar to the originally selected item.
Food Allergies and Dietary Restrictions
Nutrisystem’s menu provides filters for major allergens and dietary preferences. These filters identify products whose recipes do not include the selected allergen, but they may not exclude foods produced in facilities that also process that allergen.
Ingredients and recipes can change. The package label is the controlling source for the product delivered.
Nutrisystem’s terms state that the program cannot accommodate customers with soy, wheat, or peanut allergies. Customers with another severe allergy, celiac disease, kidney disease, diabetes, or a medically prescribed diet should consult their clinician and Nutrisystem before enrolling.
Health and Medical Restrictions
Nutrisystem is a commercial weight-management and meal-delivery program. It is not medical treatment and its customer-service representatives and weight-loss coaches do not replace a physician, registered dietitian providing medical nutrition therapy, or other licensed healthcare professional.
Nutrisystem’s current terms prohibit participation by people who:
- Are pregnant
- Have a BMI below 18.5
- Have been diagnosed with or treated for anorexia or bulimia during the previous five years
- Have soy, wheat, or peanut allergies that the program cannot accommodate
- Have not reached the age of majority where they live
People who are nursing, take glucose-lowering medication, use GLP-1 medication, have a chronic illness, or have a history of disordered eating should obtain individualized medical advice before changing diet or attempting weight loss.
Weight-Loss Coaching and Program Support
Nutrisystem offers coaching and program guidance through telephone, chat, email, and My Account scheduling tools.
Coaches can help customers understand:
- The structure of the selected plan
- How to combine Nutrisystem food with grocery items
- Meal timing and program materials
- General motivation and progress strategies
- How to adjust an upcoming menu
Coaches should not be relied upon to diagnose illness, prescribe medication, change a medical treatment plan, or manage an eating disorder.
Retail, QVC, HSN, and Third-Party Purchases
Products purchased through an authorized retailer, QVC, HSN, warehouse club, or another marketplace are governed by that seller’s payment, return, delivery, and refund procedures.
Nutrisystem can answer some product and program questions but may be unable to refund a payment processed by another seller.
Food purchased through an unauthorized website may be counterfeit, expired, damaged, improperly stored, or otherwise unsafe. Nutrisystem recommends buying only through authorized sales channels.
Food Safety and Recall Information
Stop eating a product that has an unusual odor, damaged seal, swollen package, evidence of contamination, or a recall notice matching its exact product and lot information.
Consumers can search the FDA recalls and safety-alert database for current information.
A historical 2024 notice involved a limited Nutrisystem Turkey Sausage and Egg Muffin recall connected to possible Listeria contamination. A historical notice does not mean every current Nutrisystem product is affected.
Anyone experiencing symptoms after consuming a potentially contaminated product should contact an appropriate healthcare professional.
Privacy and Marketing Preferences
Privacy questions can be sent to privacy@nutrisystem.com.
Customers can update email, telephone, text-message, and physical-mail preferences through My Account or the opt-out instructions in the communication. Marketing removal may take several business days, while transactional order and account messages may continue.
Reply STOP to eligible Nutrisystem marketing text messages. Do not send health records or payment-card information through an ordinary privacy email unless Nutrisystem supplies a secure process.
How to Escalate a Nutrisystem Complaint
- Call, use live chat, or email customer service.
- Identify the plan, shipment, charge, or food-safety issue.
- Provide order and health information only through a private channel.
- Request and retain a case or confirmation number.
- Save tracking, photographs, billing records, and chat transcripts.
- Request supervisor review when the first response does not address the documented issue.
- Contact the retailer when it processed the purchase.
- Contact the payment provider about an unauthorized charge after documenting the merchant dispute.
- Report a suspected contaminated or recalled food to the appropriate food-safety regulator.
Nutrisystem Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Nutrisystem reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about food variety, convenience, meal quality, automatic delivery, cancellations, refunds, coaching, or customer service.
Frequently Asked Questions
What is Nutrisystem’s customer-service number?
Call 1-800-585-5483.
What are Nutrisystem’s telephone hours?
Telephone support is currently listed Monday through Friday from 9:00 a.m. to 6:00 p.m. Eastern Time.
Does Nutrisystem offer weekend support?
Live chat is available Saturday and Sunday from 9:00 a.m. to 6:00 p.m. ET. Current telephone hours are weekdays.
How do I cancel Nutrisystem?
Use chat, email customerservice@nutrisystem.com, or call 1-800-585-5483 before 6:00 p.m. ET on the day before warehouse processing.
Why might Nutrisystem charge $125?
Certain discounted auto-delivery customers who cancel after seven days but before paying for a second qualifying shipment may be charged for the discount received on the first shipment.
What is Nutrisystem’s money-back guarantee?
Eligible first-time customers with an initial four-week plan must call 1-800-727-8046 within seven days of delivery.
Can Nutrisystem food be returned?
Nutrisystem generally does not accept food returns outside its limited money-back guarantee.
Where is Nutrisystem located?
Nutrisystem publishes 1100 Virginia Drive, Suite 175, Fort Washington, Pennsylvania 19034.
Can I mail food to the corporate office?
No. Unauthorized returns may be discarded without a refund.
Related Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Nutrisystem, Nutrisystem, LLC, Wellful, Kainos Capital, a retailer, shipping carrier, payment provider, healthcare professional, or food manufacturer.
Share Your Experience
Describe the plan, approximate order or cancellation date, shipment or billing issue, support route, requested resolution, response, and outcome.
Privacy warning: Do not publish passwords, complete order numbers, payment details, exact weight or BMI information, medical diagnoses, medication records, eating-disorder history, food-allergy records, home addresses, or unredacted receipts and shipping labels.
Page Update Note
This page was updated on July 28, 2026. The update verified Nutrisystem’s current telephone, chat, and email channels; corrected its legal entity and Fort Washington address; added current auto-delivery, cancellation, money-back-guarantee, shipping, food-return, allergy, health-restriction, recall, privacy, and escalation guidance; and removed customer-review themes unsupported by visible CustomerServiceNumbers.com reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Nutrisystem, Wellful, Kainos Capital, a retailer, healthcare provider, food manufacturer, carrier, or payment provider. It cannot cancel plans, change shipments, issue refunds, replace food, provide medical advice, manage allergies, prescribe a diet, or act on behalf of Nutrisystem. This page is not medical or nutritional advice.