NTB Customer Service: Phone, Tires, Warranties and Repairs

Eric Strand

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Before purchasing tires or scheduling automotive service at NTB, it is helpful to understand which support channel handles appointments, vehicle-status questions, tire warranties, repair complaints, financing, and corporate concerns. NTB, formerly known as National Tire & Battery, is now fully owned and operated by Mavis Tire and continues to provide tire sales, installation, alignments, brakes, oil changes, batteries, inspections, and general automotive services at participating locations.

How to Contact NTB Customer Service

NTB customers can use the following current support options:

NTB does not publish one universal set of customer-service or store hours. Operating hours vary by location, day, holiday, and service department. Use the NTB store locator to confirm the hours and telephone number for the location servicing your vehicle.

The corporate office in White Plains is not an automotive repair facility. Tires, vehicle parts, warranty items, invoices, and service complaints should not be mailed to corporate headquarters unless a representative provides specific instructions.

Which NTB Support Option Should You Use?

Price Quote, Appointment, or Vehicle Status

For a tire quote, service estimate, appointment change, or update on a vehicle currently being serviced, telephone the individual NTB location directly.

The local store is normally the fastest source for information about:

  • Available appointment times
  • Tire inventory and fitment
  • Estimated service completion
  • Parts availability
  • Local inspection services
  • Written repair estimates
  • Store hours and holiday schedules
  • Coupons and local promotions

The store’s telephone number appears in the NTB location directory and on the customer’s invoice or appointment confirmation.

Customer-Service Complaint

For a complaint that has not been resolved by the store manager, use the Mavis customer-service hotline at 1-800-757-4291 or submit the online contact form.

The form allows customers to select Customer Service & Support and enter an invoice number. Include the store location, service date, vehicle information, invoice number, and requested resolution.

Tire or Road Hazard Warranty Question

Begin with an NTB or other company-owned Mavis location when requesting tire warranty service. Bring the tire, purchase invoice, and service records.

Customers can also telephone the Consumer Solutions Team at 1-800-757-4291 for questions about applicable Mavis tire warranties.

Credit Card or Payment Account

The NTB credit card is issued and serviced by Synchrony Bank. Use Synchrony rather than NTB customer service for:

  • Account balances
  • Monthly payments
  • Interest charges
  • Late fees
  • Statements
  • Lost or stolen cards
  • Credit decisions
  • Promotional-financing questions

Synchrony Customer Service is available at 1-866-657-0376. NTB store employees cannot change the terms of a Synchrony credit account.

NTB Store Appointments and Walk-In Service

NTB offers online appointment scheduling through Mavis.com. Customers select a location, vehicle, requested services, date, and available appointment time.

Appointments are recommended, but many stores accept walk-in customers when technicians, service bays, and parts are available. Same-day service is not guaranteed.

Telephone the selected location when:

  • You need to change or cancel an appointment.
  • You are arriving late.
  • The vehicle cannot be driven safely.
  • You need a specific tire or part confirmed before arriving.
  • You require a state inspection by a particular deadline.
  • You need the vehicle completed by a certain time.

An appointment time may represent the scheduled check-in time rather than a guaranteed completion time. Ask the store for an estimated completion window before leaving the vehicle.

NTB Tire Sales and Installation

NTB sells passenger-car, SUV, crossover, light-truck, performance, all-season, winter, and other tires from major manufacturers. Availability depends on the vehicle, tire size, location, and current inventory.

Tire installation may include separate charges for services or items such as:

  • Mounting
  • Computerized balancing
  • Valve stems or TPMS service kits
  • Old-tire disposal
  • Road hazard coverage
  • Wheel alignment
  • State or local environmental fees
  • Taxes

Request an itemized estimate before approving the purchase. Confirm whether the displayed tire price includes installation, disposal, balancing, and other required charges.

Keep the final invoice because it may be required for manufacturer mileage coverage, road hazard protection, price guarantees, or future service questions.

NTB Tire Warranties

Tires purchased through NTB may include one or more forms of protection:

  • A new-tire limited warranty
  • A manufacturer treadwear or mileage warranty
  • An optional road hazard limited warranty
  • Other manufacturer-specific coverage

The exact warranty depends on the tire, manufacturer, purchase date, tread depth, maintenance history, and coverage purchased.

Mavis states that its warranties generally apply to the original purchaser and cannot be assigned to another vehicle owner. Customers requesting service must present a readable physical or digital copy of the invoice and service record along with the affected tire.

Manufacturer Mileage Warranty

A mileage warranty does not necessarily provide a free replacement tire. If a qualifying tire wears out before its stated mileage limit, the manufacturer may provide a prorated credit toward a replacement.

Eligibility may require proof of:

  • Regular tire rotations
  • Proper inflation
  • Wheel alignment
  • Vehicle maintenance
  • Even treadwear
  • Use on the original vehicle

Damage caused by improper inflation, alignment problems, mechanical defects, racing, abuse, overloading, or inadequate maintenance may not qualify.

Road Hazard Limited Warranty

Mavis offers optional road hazard coverage on eligible tires. The published warranty covers qualifying damage from road hazards such as cuts, impact breaks, snags, or punctures that cannot be safely repaired.

The current road hazard term ends at the earlier of:

  • Three years from the purchase date, or
  • When the tire has less than 2/32 of an inch of remaining tread.

A covered replacement is generally prorated according to treadwear rather than automatically being free. The customer may also be responsible for installation, balancing, disposal, taxes, and other charges.

Review the complete warranty before purchasing because exclusions, calculations, maintenance requirements, and customer charges can affect the value of the coverage.

How to Request NTB Warranty Service

Use the following process when a tire may be covered:

  1. Keep the tire. Do not discard the damaged or worn tire before the store inspects it.
  2. Locate the invoice. Bring a printed or digital copy of the original sales receipt.
  3. Collect service records. Include tire rotation, alignment, inflation, and maintenance records when applicable.
  4. Visit an eligible location. Mavis states that its warranties are honored at company-owned Mavis locations.
  5. Request the calculation in writing. Ask the store to explain the remaining tread, warranty credit, replacement cost, installation charges, and taxes.
  6. Keep the new paperwork. Save the replacement invoice and updated warranty documents.

A tire manufacturer may administer its own warranty. NTB or Mavis may inspect the tire and help process the claim, but the manufacturer’s terms control manufacturer-provided coverage.

NTB Tire Price Match and 30-Day Price Guarantee

Mavis promotes a tire price-match program that applies to verifiable competing prices for matching tires. The competing tire generally must have the same brand, model, size, and construction.

Customers can submit a price-match request online, telephone for assistance, or present the qualifying offer at a store.

Mavis also advertises a 30-day tire price guarantee. If a customer finds the same tire at a lower price within 30 days of purchase, the published policy states that Mavis will refund the difference plus 5%, subject to the program’s requirements.

Before relying on a price guarantee:

  • Save the competing advertisement or website listing.
  • Confirm that the tire is identical.
  • Confirm whether installation and other fees are included.
  • Retain the original NTB invoice.
  • Submit the request within the required period.
  • Review exclusions before completing the purchase.

Promotional prices, rebates, clearance merchandise, membership offers, and out-of-stock items may be treated differently under the current rules.

NTB Automotive Services

Services offered at participating NTB locations may include:

  • Tire sales and installation
  • Tire balancing and rotation
  • Flat-tire repair
  • Wheel alignment
  • Brake inspections and repair
  • Oil and filter changes
  • Battery testing and replacement
  • Steering and suspension repair
  • Struts and shocks
  • TPMS diagnosis and replacement
  • Air-conditioning service
  • Exhaust and muffler repair
  • Wiper replacement
  • State inspections where authorized

Not every NTB location offers every service. State inspections, complex repairs, commercial services, and specialized work can depend on licensing, equipment, technician availability, and local regulations.

NTB Repair Estimates and Authorizations

Ask for a written or electronic estimate before approving automotive repairs. The estimate should identify:

  • The diagnosed problem
  • Recommended parts
  • Labor charges
  • Shop supplies and fees
  • Taxes
  • Warranty terms
  • Estimated completion time
  • Whether additional diagnosis may be required

Do not assume a free inspection means the repair itself is free. Diagnostic charges, disassembly, replacement parts, labor, fluid, and taxes may be billed separately.

Ask the store to obtain authorization before exceeding the approved amount or performing additional work.

Problems With an NTB Repair

Return to the servicing location promptly when a problem develops after a repair. Bring the invoice and explain:

  • What service was performed
  • When the new symptom began
  • Whether a warning light appeared
  • Whether the vehicle has been serviced elsewhere since the NTB visit
  • Whether the vehicle is safe to drive

Request that the store document the complaint on a new work order, even if no additional payment is collected.

Do not continue driving when there are severe brake problems, loss of steering, overheating, smoke, leaking fuel, an unsecured wheel, a rapidly deflating tire, or another serious safety issue. Arrange towing or emergency assistance when necessary.

How to File an NTB Complaint

Use this escalation process for an unresolved service, billing, tire, warranty, or employee concern:

  1. Speak with the service advisor. Explain the problem and provide the invoice number.
  2. Ask for the store manager. Request a review of the estimate, work order, inspection findings, charges, and requested resolution.
  3. Document the vehicle condition. Take photographs and retain replaced parts when permitted and relevant.
  4. Use Mavis Consumer Solutions. Telephone 1-800-757-4291 or submit the online support form.
  5. Provide complete records. Include the NTB location, date, invoice number, vehicle year, make and model, mileage, and prior communications.
  6. State the requested outcome. Explain whether you are seeking reinspection, repair completion, a billing adjustment, warranty review, refund consideration, or a written explanation.
  7. Keep a complaint log. Record case numbers, names, dates, promises, and follow-up deadlines.

Avoid opening multiple unrelated complaints about the same invoice. Referencing the original case number helps the customer-service team connect new information with the existing matter.

Do not post your vehicle identification number, license plate, home address, credit-card details, or complete invoice in a public review.

NTB Credit Card and Financing

The NTB credit card is part of the Synchrony Car Care network and may be accepted at participating automotive merchants and fuel locations.

Promotional financing may be available on qualifying purchases, but deferred-interest offers can charge interest from the original purchase date if the promotional balance is not paid in full by the deadline.

Before using financing, review:

  • The promotional period
  • The minimum purchase requirement
  • The annual percentage rate
  • Minimum monthly payments
  • Deferred-interest conditions
  • Late-payment consequences
  • The date the promotion ends

Use Synchrony’s account-management system or telephone 1-866-657-0376 for an existing account. Payments mailed to Synchrony should use the current address printed on the billing statement.

About NTB and Mavis

NTB was established in 1997 following the combination of National Tire Warehouse and Tire America, which were then owned by Sears. The brand later became part of TBC Corporation.

NTB began transitioning into the Mavis organization in 2020, and Mavis states that its full acquisition of the brand was completed in 2023. NTB is now fully owned and operated by Mavis Tire.

Mavis Tire Express Services Corp. operates a family of automotive-service brands that includes NTB, Mavis Discount Tire, Mavis Tires & Brakes, Tire Kingdom, Town Fair Tire, Express Oil Change & Tire Engineers, Brakes Plus, Tuffy, Midas, and other regional brands.

NTB’s former corporate information associated with TBC Corporation or Bedford, Texas should not be confused with its current ownership and customer-service structure.

NTB Customer Reviews and Complaints

Customer experiences can vary according to the individual location, technician, vehicle, tire brand, repair complexity, appointment demand, and availability of parts.

A useful NTB review may include:

  • The specific NTB location
  • The date and type of service
  • Whether an appointment was made
  • The quoted and final prices
  • Whether additional work was authorized
  • The estimated and actual completion times
  • The warranty or promotion involved
  • How the store responded to the concern
  • Whether the matter was resolved

Consumers comparing tire and automotive-service companies may also review:

NTB and Tire Kingdom are both part of the Mavis family. Company ownership does not mean every location has identical pricing, staffing, inventory, services, or customer experiences.

NTB Frequently Asked Questions

What is the current NTB customer-service phone number?

NTB customer-service complaints and Consumer Solutions questions are handled through Mavis at 1-800-757-4291.

What is the NTB appointment phone number?

The Mavis website displays 1-800-487-2284 for general shopping and appointment assistance. For an existing appointment or vehicle-status update, telephone the selected NTB store directly.

Does NTB have an online contact form?

Yes. NTB customers can use the Mavis contact form for sales, product information, customer support, price quotes, commercial accounts, and general inquiries.

How long does NTB take to answer an online message?

Mavis states that online inquiries are generally answered within 48 hours.

Can I schedule an NTB appointment online?

Yes. Customers can select an NTB location, vehicle, services, date, and available appointment time through Mavis.com.

Who owns NTB?

NTB is fully owned and operated by Mavis Tire. Mavis states that the full brand acquisition was completed in 2023.

Where is NTB’s corporate headquarters?

NTB is operated by Mavis Tire Express Services Corp., whose headquarters is listed at 100 Hillside Avenue, White Plains, New York 10603.

Is the Bedford, Texas NTB address still current?

No. The Bedford address was associated with NTB’s previous ownership structure and should not be listed as the brand’s current corporate headquarters.

How do I request an NTB tire warranty adjustment?

Bring the affected tire, original invoice, and maintenance records to an eligible company-owned location. Warranty questions can also be directed to 1-800-757-4291.

How long does NTB road hazard coverage last?

Under the currently published Mavis terms, optional road hazard coverage ends at the earlier of three years after purchase or when the tire has less than 2/32 of an inch of remaining tread.

Does NTB offer a tire price guarantee?

Mavis advertises a 30-day guarantee under which qualifying customers who find the same tire at a lower price may receive the price difference plus 5%, subject to the current terms.

Does NTB accept walk-in customers?

Many locations accept walk-ins when service bays, technicians, tires, and parts are available. An appointment is recommended for better scheduling.

Who services the NTB credit card?

Synchrony Bank issues and services the NTB credit card. Existing cardholders can telephone 1-866-657-0376.

Are all NTB stores open during the same hours?

No. Store hours vary by location and day. Use the store locator or telephone the specific store before visiting.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

This page independently organizes NTB’s current phone numbers, Mavis ownership, local-store support, tire warranties, appointments, financing, corporate information, and complaint procedures. CustomerServiceNumbers.com is not owned or operated by NTB, Mavis, Synchrony Bank, a tire manufacturer, or an automotive-service provider.

Share Your NTB Customer Service Experience

Have you worked with NTB regarding tires, an alignment, brakes, an oil change, a battery, a repair estimate, a warranty claim, financing, or an unresolved complaint? Share your experience in the comment section below.

Include the NTB location, general service involved, support route used, and whether the matter was resolved. Do not post your invoice, home address, license plate, vehicle identification number, credit-card information, or other private details.

Page Update Note

This NTB customer-service page was reviewed and updated in July 2026 with current Mavis ownership, customer-service numbers, corporate headquarters, online support, local-store guidance, appointments, tire warranties, road hazard coverage, price guarantees, financing, and complaint-escalation information.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with NTB, National Tire & Battery, Mavis Tire Express Services Corp., Mavis Tire Supply LLC, Synchrony Bank, any tire manufacturer, or any individual automotive-service location.

This page is provided for general informational and consumer-feedback purposes. Phone numbers, addresses, store hours, services, promotions, prices, financing terms, warranty coverage, and complaint procedures may change. Verify important appointment, repair, tire, warranty, payment, and safety information through NTB, Mavis, the selected store, or the applicable provider.

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