Noom Customer Service, Cancellation, Refund & Billing Help

Noom customer service can help with subscription cancellation, billing, refunds, automatic renewal, account access, technical problems, Noom Med, medication delivery, employer-sponsored programs and account deletion. Noom currently provides telephone support, 24/7 live chat, email support and secure account-management tools.

Choose the Correct Noom Support Route

• General billing, cancellation or account problem: Call 1-888-266-5071, use 24/7 chat or submit the Noom support form.
• Manage a direct Noom subscription: Sign in to the Noom Account Portal.
• Apple App Store subscription: Manage cancellation and billing through the Apple ID used for the purchase.
• Google Play subscription: Manage cancellation and billing through the Google account used for the purchase.
• Noom Med billing or cancellation: Use the app, Patient Portal or email noommed@noom.com.
• Noom Med medication delivery: Message the Care Team through the Noom app.
• Medication, dosage or side-effect question: Contact the Noom clinician through the app rather than general billing support.
• Employer or health-plan membership: Use in-app chat or email partnersupport@noom.com.
• Account or data deletion: Cancel the subscription first, then use the Account Portal’s deletion option.

Information to Have Ready Before Contacting Noom

• Email address connected to the Noom account
• Program name, such as Noom Weight or Noom Med
• Subscription or trial start date
• Renewal date displayed in the account
• Date and amount of the disputed charge
• Purchase method: Noom website, Apple App Store or Google Play
• Receipt, order number or transaction reference
• Cancellation confirmation or screenshot
• Device, operating system and Noom app version for technical problems
• Medication order or delivery information for Noom Med shipping concerns
• A concise description of the requested resolution

Noom says support may request the last four digits and expiration date of the card used or a screenshot showing the charge descriptor. Mask the first 12 card digits and all unrelated financial or personal information.

How to Contact Noom Customer Service

Noom Phone Support

Call Noom customer service at 1-888-266-5071. Noom currently lists telephone support as available daily from 8:00 a.m. to 8:00 p.m. Eastern Time.

Have the email address associated with the account available. Ask for a case number or written confirmation when the call involves cancellation, a refund, a disputed charge or account deletion.

Noom Live Chat

Noom lists live chat as available 24 hours a day, seven days a week. Noom describes chat as its fastest general support route.

• In the Noom app: Tap the profile picture and select Help.
• On the web: Sign in to the Noom Account Portal.
• Without account access: Use the chat button or form on the Noom support page.

Noom Email and Support Form

General support questions can be emailed to support@noom.com. Customers can also submit billing, cancellation, refund, technical and account questions using Noom’s online support form.

Use the email address attached to the account and include relevant dates, amounts and case numbers. Avoid sending a full payment-card number, password or medical records through ordinary email.

How to Cancel a Noom Subscription or Trial

Noom subscriptions generally renew automatically unless canceled before the next billing date. Noom’s terms state that customers should cancel before 11:59 p.m. Eastern Time on the day before the recurring billing date to avoid the next charge. Cancel earlier whenever possible and save proof.

Cancel in the Noom App

1. Open the Noom app.
2. Tap the profile picture in the upper-left corner.
3. Select Settings.
4. Select Manage Subscription.
5. Follow the prompts to cancel.
6. Save the confirmation and verify the expiration date.

Cancel Through the Noom Subscription Portal

1. Visit the Noom Account Portal.
2. Sign in using the same email address and sign-in method used to create the account.
3. Select Cancel Subscription.
4. Complete every cancellation prompt.
5. Save the confirmation page or email.

After cancellation, paid access generally continues until the end of the current billing cycle. A free trial or promotional subscription may end sooner depending on the offer.

Cancel an Apple App Store Subscription

If Noom was purchased through Apple, cancel through the Apple ID used for the subscription. Noom cannot directly cancel an Apple-controlled subscription.

1. Open the Apple subscription settings.
2. Select Noom.
3. Choose the cancellation option.
4. Save the Apple confirmation.

Cancel a Google Play Subscription

If Noom was purchased through Google Play, use the Google account that processed the purchase.

1. Open Google Play.
2. Go to Payments & subscriptions.
3. Select Subscriptions and then Noom.
4. Complete the cancellation process.
5. Save the Google Play confirmation.

If Noom does not appear in the app-store subscriptions, check whether it was purchased directly from Noom or under a different Apple or Google account.

Noom Automatic Renewal and Billing Problems

If Noom renewed unexpectedly, check:

• The renewal date displayed in the Account Portal
• Whether the trial converted to a paid subscription
• Whether cancellation was completed before the deadline
• Whether a cancellation confirmation was received
• Whether the purchase was made directly, through Apple or through Google Play
• Whether more than one Noom account was created
• Whether a separate program or add-on is renewing

Submit a billing request with the charge date, amount, purchase channel and any cancellation confirmation. Do not rely solely on deleting the app, stopping app use or removing a payment card.

Noom Refund Policy

Noom’s current refund eligibility depends on the program and the timing of the request.

Noom Weight Refunds

Noom says an initial Noom Weight subscription or add-on charge may qualify for a refund when support is contacted within 14 days of the initial charge. Renewal charges are not eligible under Noom’s standard refund policy.

Request the refund promptly through 24/7 chat or the Noom support form. Include the charge date and reason for the request.

Noom Med Refunds

For Noom Med programs that include medication, Noom says refunds are unavailable once a prescription has been written. Contact noommed@noom.com promptly if requesting an eligible cancellation or refund.

Telehealth for Branded Meds Refunds

Noom states that an initial Telehealth for Branded Meds charge may qualify for a refund when requested within seven days, unless a clinical visit has already occurred. Once the clinical visit occurs, Noom says a refund is no longer available under the standard policy.

Apple and Google Play Refunds

Purchases processed through an app store are subject to the app store’s billing and refund rules. Submit the request through Apple or Google Play when required, and also contact Noom if the charge involves an account or technical problem.

Review the complete Noom refund policy before relying on a refund deadline, because program terms can change.

Noom Med Customer Service and Medication Delivery

Noom Med customers should use different routes for billing, delivery and clinical questions.

• Billing, cancellation or eligible refund: Email noommed@noom.com or use Noom support.
• Medication order or shipping problem: Message the Care Team in the Noom app.
• Prescription, dosage, side effect or treatment question: Message the clinician through the Noom app.
• Damaged or missing shipment: Preserve the packaging and contact the Care Team promptly.
• Shipping address change: Update the address through the medication area in the app before the next order is processed.

Noom’s current medication-shipping information says most included-medication orders ship within three to seven business days. Customers can check the Care tab or prescription card for tracking and delivery information.

Employer or Health Plan Sponsored Noom Accounts

Customers receiving Noom through an employer, insurer or health plan should use in-app support or email partnersupport@noom.com.

This team handles eligibility, enrollment, employer-sponsored access, account email changes and questions about continuing after sponsored access ends. A complimentary sponsored Noom Weight membership generally does not require cancellation to avoid a charge, but customers should confirm whether they independently purchased any add-on or separate subscription.

Noom Account Access and Technical Help

If you cannot sign in, confirm that you are using the original login method. Noom supports accounts created with an email address, Apple ID, Google or Facebook.

• Check spam and junk folders for password-reset messages.
• Try the original sign-in method rather than creating another account.
• Confirm that the app is updated.
• Include the device, operating system and app version in a technical-support request.
• Explain whether the problem occurs in the app, Account Portal or both.

Do not create multiple accounts while trying to recover a subscription. Duplicate accounts can make it more difficult to identify which account contains the active billing plan.

How to Delete a Noom Account and Data

Cancel any active subscription before requesting account deletion. Deleting an account is separate from stopping recurring billing.

1. Sign in through the Noom Account Portal.
2. Cancel the active subscription.
3. Return to the portal and select Delete my account.
4. Follow the verification instructions.
5. Save the deletion confirmation.

Noom says a confirmed deletion request freezes the account and signs it out on all devices. The account is generally permanently deleted within 30 days, although an active subscription, pending data-export request or legal retention requirement may delay deletion.

Review Noom’s data export and deletion instructions before submitting the request. Export any information you want to keep before deleting the account.

How to Escalate a Noom Customer Service Complaint

1. Identify whether the issue involves Noom Weight, Noom Med, employer-sponsored access, Apple or Google Play.
2. Use 24/7 chat or call 1-888-266-5071.
3. Provide the account email, relevant dates, charge amount and requested resolution.
4. Ask for a case number or written confirmation.
5. Save receipts, chat transcripts, cancellation confirmations and responses.
6. For Noom Med delivery issues, contact the Care Team in the app.
7. For app-store purchases, open a billing or refund request with Apple or Google when required.
8. For an unresolved unauthorized charge, contact the payment provider before its dispute deadline.

Noom’s current terms list the following address for written correspondence:

Noom, Inc.
One Palmer Square, Suite 441
Princeton, NJ 08542

This address should be treated as a secondary written-contact route, not a replacement for telephone, chat, email or account-specific support. Do not send original medical records, passwords or complete payment-card information.

About Noom

Noom is a subscription-based digital health and weight-management company. Its current offerings include Noom Weight, employer-sponsored programs and Noom Med programs that may involve telehealth or prescription medication.

Because Noom operates several different programs, customers should identify the exact program and purchase method before requesting cancellation, billing assistance or a refund.

Noom Customer Service Reviews and Complaints

Customers commonly look for Noom support regarding trial conversion, automatic renewal, cancellation, refunds, duplicate accounts, app-store billing, login problems, account deletion, Noom Med charges and medication delivery.

If you have contacted Noom recently, share your customer-service experience below. Explain which program and support route were involved, how long the response took and whether the issue was resolved.

Do not include medical records, diagnoses, medication dosages, prescription numbers, account credentials, payment information or identifying details about a clinician, coach or another member in a public review.

What to Expect When Contacting Noom

• Noom lists telephone support daily from 8:00 a.m.–8:00 p.m. ET.
• Noom lists live chat as available 24/7.
• Direct subscriptions can be managed through the app or Account Portal.
• Apple and Google Play subscriptions must be managed through the appropriate app store.
• Noom Weight, Noom Med and branded-medication telehealth have different refund rules.
• Uninstalling the app does not stop subscription billing.
• Account deletion is separate from subscription cancellation.
• Clinical questions must be directed to a clinician rather than general customer support.

Frequently Asked Questions About Noom Customer Service

What is the Noom customer service phone number?

The Noom customer service phone number is 1-888-266-5071. Noom currently lists phone support daily from 8:00 a.m. to 8:00 p.m. Eastern Time.

Does Noom have 24-hour customer service?

Noom lists live chat as available 24 hours a day, seven days a week. Telephone support has separate hours.

How do I cancel Noom?

Open the Noom app, select the profile picture, go to Settings and choose Manage Subscription. You can also cancel a direct subscription through the Noom Account Portal. Apple and Google Play subscriptions must be canceled through the app store.

Does deleting the Noom app cancel my subscription?

No. Uninstalling the app does not cancel a Noom subscription or trial. Complete the cancellation process and save the confirmation.

Can I receive a refund from Noom?

Noom Weight initial charges may qualify when support is contacted within 14 days. Noom Med and branded-medication telehealth have different eligibility restrictions. Renewal charges are not eligible under Noom’s standard Noom Weight refund policy.

How do I contact Noom Med?

Email noommed@noom.com for Noom Med billing or cancellation assistance. Use the in-app Care Team for delivery questions and the clinician chat for prescription or medical questions.

How do I stop an upcoming Noom Med shipment?

Contact the in-app Care Team and noommed@noom.com promptly. A subscription cancellation may not automatically stop an order already being processed.

How do I delete my Noom account?

Cancel the subscription first. Then return to the Account Portal, select Delete my account and complete the verification process.

What is Noom customer service email?

General support can be reached at support@noom.com. Noom Med uses noommed@noom.com, and employer or health-plan support uses partnersupport@noom.com.

Can CustomerServiceNumbers.com cancel my Noom account?

No. CustomerServiceNumbers.com cannot access Noom accounts, cancel subscriptions, issue refunds, delete data, manage medication orders or provide medical advice.

Related Health Customer Service Pages

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. CSN focuses on verified contact routes, cancellation guidance, complaint escalation and customer reviews. CustomerServiceNumbers.com is independent and is not affiliated with Noom, Inc.

Share Your Noom Customer Service Experience

Have you contacted Noom about cancellation, a refund, automatic renewal, account access, Noom Med, medication delivery or a technical problem? Share your experience below to help other customers understand what to expect.

Page Update Note

This Noom customer service page was updated on August 5, 2026, to verify Noom’s current phone number and hours, 24/7 chat, support emails, Account Portal, subscription-cancellation procedures, refund rules, Noom Med support, medication-delivery routing, account deletion and live related CustomerServiceNumbers.com pages.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Noom, Inc., any Noom clinician, pharmacy, employer, health plan, Apple, Google or payment provider. This page provides customer-service information and a place for independent reviews. It does not provide medical, legal or financial advice. Support options and program policies may change, so verify important information directly with Noom. For medical emergencies, call 911 or seek immediate emergency care.