Gaia members may need help with a subscription cancellation, unexpected renewal, duplicate charge, login problem, payment method, streaming device, Gaia+ membership, subtitles, account settings, or another billing or technical issue. The correct support route depends partly on whether the membership was purchased directly through Gaia or through Apple, Google Play, Roku, Amazon, Xfinity, YouTube TV, or another provider.
How to Contact Gaia Customer Service
- Gaia Help Center: Gaia Customer Support
- Gaia Contact Form: Submit a Gaia Support Request
- Member Support Email: info@gaia.com
- Subscription Help: Manage a Gaia Subscription
- Billing and Account Help: Gaia Billing Support
- Corporate Office: Gaia, Inc., 833 West South Boulder Road, Building G, Louisville, CO 80027
- Corporate Office Phone: 303-222-3600 – company/corporate line, not the preferred member-support route
- Official Website: Gaia.com
Gaia’s current Help Center does not publish the previously listed Monday-Friday, 7 a.m.-7 p.m. MT customer-service hours. Members should use the online support options above rather than relying on older support schedules.
Best Gaia Support Route by Issue
- Cancel a Gaia.com subscription: Sign in, open My Account, and select Cancel Membership.
- Apple, Roku, Google Play, or Amazon subscription: Manage the membership through that platform.
- Unexpected Gaia charge: Review Gaia invoices and other possible accounts, then submit a billing-support request.
- Duplicate charges: Check for multiple Gaia accounts or subscriptions purchased through different platforms.
- Forgotten password: Use the password-reset option from the Gaia login page.
- Streaming or device problem: Use the device and technical-support section of the Gaia Help Center.
- Plan upgrade or downgrade: Direct Gaia subscribers can use My Account to change plans.
- Pause a monthly membership: Eligible direct monthly subscribers can pause through My Account.
- Gaia Marketplace order: Contact Gaia Marketplace support rather than ordinary streaming-subscription support.
How to Cancel a Gaia Subscription
Gaia states that members billed directly through Gaia.com can cancel their subscriptions from the account page.
- Sign in to Gaia.com.
- Select the profile or avatar icon.
- Open My Account.
- Select Cancel Membership.
- Complete the cancellation prompts.
- Check for the cancellation-confirmation email.
Gaia states that if you do not receive a cancellation confirmation email, the membership may still be active.
Deleting the Gaia app or deleting account information does not, by itself, cancel an active subscription.
Gaia Automatic Renewals
Gaia memberships automatically renew unless they are canceled. Current Gaia support guidance states:
- Monthly memberships: Renew monthly on the applicable calendar date.
- Annual memberships: Renew annually.
- Gaia+ memberships: Renew annually.
After cancellation, a directly billed member generally retains access through the end of the already-paid subscription period.
Gaia Refunds
Gaia’s current subscription-support policy states that it does not provide refunds or credits for partially used billing periods. Canceling ordinarily stops future renewals while access continues through the remainder of the paid period.
If a charge appears to be incorrect, duplicated, unauthorized, or processed after a documented cancellation, contact Gaia Support rather than assuming the ordinary partial-period refund rule resolves the situation.
Subscriptions purchased through another company can be subject to that provider’s refund and billing rules.
Gaia Billing and Unexpected Charges
Members billed directly by Gaia can review current and previous invoices through their Gaia account.
To find invoices:
- Sign in to Gaia.
- Open My Account.
- Scroll to the Invoices section.
- Review the dates and amounts of prior billing transactions.
If no Gaia invoices appear, the subscription may be billed through an outside provider.
Possible Gaia billing providers include:
- Gaia.com
- Apple/iTunes
- Google Play
- Roku
- Amazon Fire TV
- Amazon Prime Video
- Xfinity or Comcast
- YouTube TV
- YouTube Primetime Channels
Duplicate Gaia Charges
Gaia states that multiple charges can occur when more than one account or subscription exists. For example, a customer might have one Gaia.com subscription and another subscription through an app store or streaming platform.
Before contacting support, check:
- Other email addresses that may have been used for Gaia
- Apple subscriptions
- Google Play subscriptions
- Roku subscriptions
- Amazon memberships and Prime Video Channels
- Cable-provider subscriptions
- The dates and amounts of each charge
Gaia’s billing-support form can be used when assistance is needed identifying multiple accounts.
Unauthorized Gaia Charges
If a statement shows a Gaia charge but you do not recognize having a Gaia account, Gaia directs customers to contact support promptly.
For an unfamiliar charge, gather:
- Transaction date
- Amount
- Exact billing description
- Last four digits of the payment method
- Any email addresses that may be associated with Gaia
- A screenshot of the transaction with unrelated private information removed
Do not publish a full credit-card number, bank-account number, security code, password, or other financial information in a public review.
Gaia Free Trial Charges
Gaia currently offers introductory free trials with selected membership plans for eligible new subscribers. Gaia’s billing guidance states that the free trial is generally available only once to a new member.
A returning customer who reactivates an older Gaia account may be charged immediately rather than receiving another introductory trial.
Gaia also states that Gaia+ does not include the standard free trial and is billed when the subscription begins.
Always review the price, trial period, renewal date, and billing frequency displayed during checkout because promotions and subscription offers can change.
Gaia Subscription Prices
Gaia’s current U.S. sign-up page displays several membership options, including monthly, annual, and Gaia+ plans. Prices and promotions can change, so customers should rely on the amount displayed during checkout.
The current standard sign-up page lists:
- Monthly Gaia: $13.99 per month
- Annual Gaia: $119 per year
- Gaia+: $299 per year
Applicable taxes can increase the final amount. Gaia states that subscription tax is calculated using the billing ZIP code and appears separately on the invoice when applicable.
How to Update a Gaia Payment Method
Members billed directly by Gaia can update payment information through My Account.
- Sign in to Gaia.com.
- Open My Account.
- Select Update Payment Info.
- Add the new payment information.
- Confirm the change.
If Apple, Google Play, Roku, Amazon, Xfinity, or another provider bills the subscription, update the payment information through that provider instead.
How to Pause a Gaia Membership
Gaia currently allows eligible monthly members who subscribed directly through Gaia.com to pause a membership for one, two, or three months.
The pause option is not available while the account is in a free trial and does not apply to subscriptions billed through outside platforms.
During the pause:
- Gaia does not bill the membership.
- Streaming access is unavailable.
- Watch history, playlists, and recommendations are retained.
- The membership automatically resumes after the selected pause period.
The pause takes effect after the current billing period ends.
Changing a Gaia Subscription Plan
Members billed directly through Gaia can change between eligible Monthly, Annual, and Gaia+ options through My Account.
An upgrade can result in an immediate prorated charge. A downgrade generally takes effect on the next renewal date.
Subscriptions managed by Apple, Google Play, Roku, Amazon, a cable provider, or another partner must usually be changed through that provider.
Gaia Login and Password Problems
If you cannot sign in, first verify that you are using the email address associated with the membership. Customers sometimes create accounts under a different email address or through an outside subscription provider.
If the password is forgotten, use the password-reset option on Gaia’s login page.
Before contacting support, note:
- The email address you believe is connected to Gaia
- Any other email addresses you may have used
- The device being used
- The exact error message
- Whether the problem also occurs in a web browser
Gaia Streaming and Device Support
Gaia offers streaming through supported computers, mobile devices, televisions, and streaming devices. Gaia’s current company information identifies support for platforms including Apple TV, iOS, Android, Roku, and Chromecast, with Gaia also sold through services including Amazon Prime Video and Comcast Xfinity.
For a playback or app problem:
- Close and reopen the Gaia app.
- Restart the device.
- Confirm the internet connection is working.
- Check for Gaia app updates.
- Check for device software or firmware updates.
- Sign out and sign back in.
- Try Gaia on another supported device.
- Search the Gaia Help Center for the device or error involved.
Record the device model and exact error message before submitting a support request.
Gaia Subtitles and Closed Captions
Gaia provides subtitle and closed-caption settings on supported devices. Current support instructions cover computers, Apple TV, Roku, iPhone and iPad, Android, Fire TV, and Google TV.
If captions do not appear correctly after changing the setting, Gaia recommends refreshing or restarting the video, signing out and back in, or restarting the device.
Gaia Marketplace Customer Service
Gaia Marketplace purchases are separate from an ordinary Gaia streaming membership. The Marketplace includes merchandise and other offerings from Gaia and participating partners.
- Gaia Marketplace Support: shop@gaiasupportcenter.zendesk.com
- Gaia Marketplace Contact: Gaia Marketplace Customer Support
Do not assume that canceling a streaming membership cancels a Marketplace purchase, event ticket, or other separate transaction.
Gaia Corporate Office
Gaia, Inc. currently lists its corporate headquarters as:
Gaia, Inc.
833 West South Boulder Road
Building G
Louisville, CO 80027
Corporate Phone: 303-222-3600
The corporate telephone number is published by Gaia for company and investor information and should not be treated as the primary member-support number for cancellations, billing, login, or streaming problems.
Information to Have Before Contacting Gaia
- Email address connected to the account
- Any other email addresses that may have been used
- Subscription plan
- Billing provider
- Renewal date
- Amount and date of a disputed charge
- Invoice number when available
- Device model for technical problems
- Exact error message
- Cancellation confirmation when applicable
- Previous support-request information
- The resolution requested
Provide private billing or account information only through verified Gaia or billing-provider support channels.
How to Escalate a Gaia Customer Service Complaint
- Determine whether Gaia or another provider bills the membership.
- Review the appropriate Gaia Help Center article.
- Use the official Gaia Contact Us form or email info@gaia.com.
- Provide the account email, billing provider, transaction date, device, or other information relevant to the problem.
- Keep copies of cancellation emails, invoices, screenshots, and support correspondence.
- If another company controls the subscription, contact that provider using its official subscription-support process.
- For a billing problem, clearly state whether you are requesting cancellation, correction of a duplicate charge, investigation of an unauthorized charge, or another specific resolution.
- Follow up through the existing Gaia support request when possible.
Gaia Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Gaia customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because no Gaia reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving streaming content, billing, cancellations, renewals, refunds, app performance, subscriptions, or customer-service responsiveness.
Frequently Asked Questions
Does Gaia have a customer-service phone number?
Gaia’s current member Help Center primarily provides support through its online Contact Us form and info@gaia.com. The company does not currently publish a general member-support telephone number there.
What is Gaia’s corporate phone number?
Gaia, Inc. lists 303-222-3600 for its Louisville, Colorado corporate office. This is not presented as Gaia’s primary membership-support number.
How do I cancel Gaia?
If Gaia bills you directly, sign in, open My Account, select Cancel Membership, and complete the prompts. Keep the cancellation confirmation email.
How far before renewal should I cancel Gaia?
Gaia currently recommends canceling at least two days before the next billing date to avoid another automatic renewal.
Does deleting the Gaia app cancel my subscription?
No. Gaia states that deleting the app or deleting account information does not cancel an active subscription.
Can I get a refund after canceling Gaia?
Gaia states that it does not provide refunds or credits for partially used billing periods. Billing errors, duplicate charges, unauthorized transactions, and subscriptions billed through another provider should be reviewed separately.
Why am I still being charged for Gaia?
The cancellation may not have been completed, another Gaia account may be active, or the subscription may be billed through Apple, Google Play, Roku, Amazon, Xfinity, YouTube, or another provider.
Can I pause a Gaia subscription?
Eligible monthly subscribers billed directly by Gaia can currently pause their membership for one, two, or three months.
Where is Gaia headquartered?
Gaia, Inc. lists its headquarters at 833 West South Boulder Road, Building G, Louisville, Colorado 80027.
Related Streaming Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Gaia, Inc., Apple, Google, Roku, Amazon, Xfinity, YouTube, or another Gaia billing partner.
This page is intended to help consumers find the appropriate support route for Gaia subscriptions, cancellations, billing, refunds, login problems, streaming devices, Gaia+, Marketplace purchases, and customer-service complaints.
Share Your Gaia Customer Service Experience
If you contacted Gaia about a subscription, cancellation, renewal, unexpected charge, refund request, login problem, streaming issue, Gaia+ membership, Marketplace order, or another customer-service concern, describe the billing provider involved, which support route you used, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish passwords, full payment-card numbers, bank information, account credentials, private email addresses, telephone numbers, billing addresses, invoices containing sensitive information, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Gaia, Inc., Gaia Marketplace, Apple, Google, Roku, Amazon, Xfinity, YouTube, or another subscription provider. CustomerServiceNumbers.com cannot access Gaia accounts, cancel memberships, issue refunds, investigate charges, change subscription plans, reset passwords, or troubleshoot streaming devices on behalf of Gaia. Subscription prices, free trials, billing rules, refund policies, device support, and contact methods can change. Verify account-specific information through Gaia’s official Help Center or the company that bills your subscription.