GameStop Customer Service Phone Number, Returns and Pro Help

Need help with a GameStop order, missing delivery, return, trade-in, Pro membership, store complaint, product protection plan, or credit card? Use the department that controls the specific purchase or account. GameStop Guest Care, local stores, Comenity Bank, console manufacturers, and shipping carriers handle different problems.

How to contact GameStop customer service

GameStop’s official Help Center organizes assistance by orders, returns and exchanges, GameStop Pro, trades, payments and gift cards, digital content, and preorders. For assistance from Guest Care, call 1-800-883-8895 or email care@gamestop.com.

Choose the support route that matches the issue:

• Online order status: Use the order-search page with the order email, order number, and billing ZIP code.
• Missing, damaged, delayed, or incorrect delivery: Contact Guest Care and retain the order confirmation, tracking page, packaging, and photographs.
• In-store purchase or employee complaint: Start with the store manager and use the store locator to find the store’s direct number.
• Return or exchange: Review GameStop’s current return policy before taking an item to a store or shipping it.
• GameStop Pro membership: Use the GameStop Pro page, sign in to the account, or contact Guest Care.
• Trade-in value or eligibility: Search GameStop’s trade-in page and confirm the item’s condition at a participating store.
• GameStop Pro Credit Card payment, balance, lost card, or credit limit: Contact Comenity Bank at 1-855-497-8168.
• Console or accessory warranty: GameStop may handle an eligible return or protection plan, but Nintendo, PlayStation, Microsoft, or another manufacturer may control the manufacturer warranty and repair.

What to have ready before contacting GameStop

Prepare the information that applies to the problem:

• GameStop order number and order email address
• Billing ZIP code used for the order
• Purchase date, store location, and receipt
• Product name, condition, model, and serial number when relevant
• Tracking number and current carrier status
• Photographs of a damaged shipment, incorrect product, or defective item
• GameStop Pro account email and approximate renewal date
• Gift-card or digital-code receipt without publishing the complete code
• Trade-in receipt or quoted trade value
• Product Replacement Plan receipt and coverage term
• Previous Guest Care case number and the resolution requested

Ask for a case or reference number and save emails, receipts, tracking information, return labels, and representative instructions until the problem is resolved.

GameStop order tracking and missing deliveries

The GameStop order-search page allows registered customers and guests to check an order. Enter the order email address, order number, and billing ZIP code exactly as they appeared at checkout.

If tracking shows that a package was delivered but it cannot be found, check with household members, neighbors, building management, the mailroom, and the carrier. Save a screenshot of the delivery scan before the status changes.

GameStop’s return policy says claims for packages that were lost in transit or marked delivered but not received must be submitted within 60 days of the shipment date. GameStop also provides a Lost in Transit Inquiry Form.

Do not wait until the end of the 60-day period to report a missing package. Provide the correct order and tracking numbers privately through GameStop’s official support system.

GameStop returns and exchanges

GameStop’s current general return windows include:

• Unopened new products: Generally returnable within 15 days of purchase, including qualifying software, hardware, accessories, collectibles, and unworn apparel with tags attached.
• Special or collector editions: Generally returnable within 7 days.
• Pre-owned products: Generally eligible for a full refund within 7 days.
• PCs, PC components, PC accessories, laptops, televisions, and monitors: Generally returnable within 7 days.
• Unopened refurbished technology: Generally returnable within 7 days and must be handled by calling customer service.

GameStop currently lists trading cards, blind items, clearance products, seasonal items, consumables, individual bundle components, digital products, graded PSA cards, books, magazines, and guides as final-sale items. Opened new hardware, software, accessories, collectibles, and PCs are also generally nonreturnable, although an eligible defective exchange may be available within the applicable window.

Online purchases can often be returned to a store without a return-shipping fee. A shipped return generally carries an $8.99 fee, while shipped video-game-console returns carry a $14.99 fee. Online items costing more than $500 cannot be returned in a store. Purchases made in a GameStop store must be returned to a store.

Returns require valid proof of purchase, such as the original receipt or GameStop.com order number. Include all components and original packaging. GameStop may limit or reject a return that does not meet its policy or appears abusive.

GameStop Pro return benefits

GameStop’s current policy provides qualifying Pro members with an extended 30-day return period for unopened new software and hardware. Pro members may also exchange qualifying defective pre-owned products within 30 days, excluding pre-owned PCs and technology products.

These Pro extensions do not make final-sale merchandise returnable. Review the current policy for the exact product before opening, using, mailing, or taking it to a store.

Defective products and GameStop protection plans

GameStop may exchange a qualifying defective general product for an identical replacement within the applicable return window. Qualifying defective pre-owned products generally have a 15-day exchange window, with an extended period for eligible Pro members.

For a PC, PC component, PC accessory, laptop, television, or monitor, GameStop’s return policy directs customers to the manufacturer for applicable technical or warranty assistance.

GameStop also sells Product Replacement Plans for certain items. Its current Product Replacement Plan page describes one- and two-year options, depending on the plan selected. The plan must be purchased with the product and generally cannot be added later.

Coverage, exclusions, replacement condition, and claim requirements depend on the particular plan. Misuse, cosmetic-only damage, consumable batteries, unauthorized repairs, business or rental use, and pre-existing conditions may be excluded. A replacement may be a comparable pre-owned or refurbished item.

Keep the product, receipt, serial number, plan information, and all included components. Do not discard or mail an item until GameStop or the plan administrator provides instructions.

GameStop trade-in help

GameStop accepts eligible games, consoles, controllers, headsets, smartphones, tablets, smartwatches, keyboards, microphones, storage devices, and other selected products through its trade-in program.

Online trade estimates are not necessarily final. The store determines the item’s condition, eligibility, required components, and final cash or store-credit value. Products must be in acceptable condition and include required accessories to receive the highest available value.

GameStop states that completed trades are final. Before trading a device:

• Back up any information that must be retained.
• Sign out of personal accounts.
• Remove saved payment information.
• Disable device locks and location services when instructed.
• Remove SIM cards, memory cards, and unrelated accessories.
• Erase personal data using the manufacturer’s recommended process.
• Bring any identification required by the store or local law.

Do not trade a device that you do not own or are not legally authorized to sell. Trade-in availability, cash eligibility, age requirements, identification rules, and accepted products can vary by location.

GameStop Pro membership, renewals, and points

GameStop Pro currently costs $25 per year. Benefits can include a $5 monthly reward, qualifying discounts, extra trade credit, Pro-exclusive offers, and free shipping on qualifying orders of $54 or more. Product and transaction exclusions apply.

Existing points are generally valid for 13 months from the date they are recorded. Except for applicable credit-card exceptions, accumulated points may expire 45 days after the Pro membership expires or immediately after termination.

Members should contact Guest Care within 30 days if eligible points fail to appear. Keep the receipt and confirm that the correct GameStop account was connected to the purchase.

Canceling GameStop Pro auto-renewal

GameStop’s terms say members can manage or cancel auto-renewal through their GameStop account, by emailing care@gamestop.com, or by calling 1-800-883-8895. The cancellation request should be made at least five days before the membership anniversary.

A member may request a full refund within two days after purchasing the membership if no Pro benefits, including discounts, have been used and the other applicable conditions are satisfied. Canceling later normally stops future renewal without producing a prorated refund for the current term.

Do not send payment-card information by email. Save the cancellation confirmation and verify the account’s renewal setting before the next anniversary.

GameStop Pro Credit Card customer service

The GameStop Pro Credit Card is issued and serviced by Comenity Bank, a Bread Financial company.

• Comenity customer service: 1-855-497-8168
• TDD/TTY: 1-888-819-1918
• Online account management: Manage the GameStop Pro Credit Card

Contact Comenity for payments, balances, statements, payment failures, lost or stolen cards, replacement cards, credit limits, interest, fees, and other credit-account servicing. Contact GameStop Guest Care when the problem concerns linking the card to a GameStop account or receiving an eligible GameStop membership benefit.

Do not publish a card number, account number, Social Security number, payment history, statement, security code, or identity-verification document in a public review.

GameStop store complaints

For a problem involving a specific store, begin with the store manager when practical. Record the store location, date and approximate time, receipt number, product, employee name when relevant, and the resolution requested.

If the store cannot resolve the issue, call Guest Care at 1-800-883-8895 or email care@gamestop.com. Identify the store clearly and explain what happened, what the manager said, and what outcome you are requesting.

A local store may not be able to change an online order, restore a digital code, alter a Pro account, or service a Comenity credit-card account. Guest Care may also be unable to override a final-sale rule, manufacturer warranty, completed trade, or credit decision controlled by another company.

GameStop product recalls and safety concerns

Check GameStop’s official recall-notice page and the manufacturer’s website if a console, accessory, collectible, charger, battery, or other product may be recalled.

Stop using a product that is subject to a stop-use recall or that overheats, swells, smokes, sparks, leaks, produces a burning odor, or presents another immediate hazard. Move away from fire, smoke, damaged batteries, and electrical hazards when it is safe to do so. Call 911 for a fire, serious injury, electrical emergency, or other immediate danger.

Keep the receipt, packaging, model number, serial number, and photographs. Do not mail a damaged lithium battery or hazardous product unless the responsible company provides appropriate shipping instructions.

GameStop corporate information

GameStop Corp. is a publicly traded company headquartered in Grapevine, Texas. Ryan Cohen is GameStop’s president, chief executive officer, and chairman.

GameStop corporate headquarters:
GameStop Corp.
625 Westport Parkway
Grapevine, TX 76051
United States

Corporate office phone: 1-817-424-2000

The corporate office number is not the best first route for an ordinary order, return, trade-in, Pro membership, store, or credit-card problem. Begin with Guest Care, the local store, Comenity, or the product manufacturer as appropriate.

Privacy guidance for GameStop reviews

GameStop customer reviews

When reading or leaving a GameStop review, identify which part of the company handled the experience. An online-order problem, local-store interaction, Pro membership issue, trade-in, product-protection claim, manufacturer warranty, shipping delay, and Comenity credit-card problem involve different departments or companies.

If you leave a review, mention the approximate date, store or online support route used, type of purchase, steps taken, response time, and whether the issue was resolved. Avoid publishing private account, order, payment, or employee information.

Frequently asked questions

What is the GameStop customer service phone number?

Call GameStop Guest Care at 1-800-883-8895.

What is the GameStop customer service email?

Email GameStop Guest Care at care@gamestop.com. Do not email payment-card information, passwords, verification codes, or gift-card codes.

What are GameStop customer service hours?

GameStop does not clearly publish one universal set of Guest Care hours on its current official support pages. Follow the telephone prompts or use the online Help Center when representatives are unavailable.

How do I track a GameStop order?

Use GameStop’s order-search page with the order email address, order number, and billing ZIP code.

How long do I have to return a GameStop purchase?

Unopened new products generally have a 15-day return window, special or collector editions generally have 7 days, and pre-owned products generally have 7 days. Different rules and Pro benefits apply to certain products.

Can I return an opened new game or console?

Opened new software and hardware are generally nonreturnable. A qualifying defective product may be eligible for an identical exchange within the applicable return window.

How do I cancel GameStop Pro auto-renewal?

Manage the membership through the GameStop account, email Guest Care, or call 1-800-883-8895 at least five days before the anniversary date.

Do GameStop Pro members still earn points?

Pro memberships purchased or renewed on or after July 15, 2026 do not earn points through the membership. Earlier terms may continue earning until their next renewal. GameStop Pro Credit Card points are treated separately.

Who handles the GameStop Pro Credit Card?

Comenity Bank handles payments, balances, statements, lost cards, credit limits, and other card-account matters at 1-855-497-8168.

Can I reverse a completed GameStop trade-in?

GameStop states that completed trades are final. Review the quoted value and remove personal data before completing the transaction.

What is GameStop’s corporate office number?

GameStop Corp.’s principal executive-office number is 1-817-424-2000. Use Guest Care for ordinary consumer problems.

Related gaming and collectibles customer service pages

• Nintendo customer service, repairs and eShop help
• PlayStation customer service, refunds and account help
• Microsoft and Xbox customer service
• LEGO customer service, orders and missing pieces

CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with GameStop Corp., GameStop, Comenity Bank, Bread Financial, Nintendo, PlayStation, Microsoft, or any product manufacturer. Contact information, return windows, fees, Pro benefits, points rules, trade values, protection-plan terms, credit-card servicing, and support availability can change. Confirm important information through the responsible company’s current official website and documents.