Orchard Brands was the lifestyle-apparel division of Bluestem Brands and included catalog retailers such as Blair, Appleseed’s, Draper’s & Damon’s, and Haband. Bluestem and its retail operations underwent a substantial wind-down during 2025. Orchard Brands should therefore be treated as a legacy customer-service and closure-information listing rather than an active shopping destination.
Customers may still need help identifying an old charge, locating a final order, checking a refund, paying a store-card balance, stopping catalogs, or resolving a problem involving one of the former Orchard Brands retailers. The appropriate contact depends on the individual brand and the company that processed the payment.
Orchard Brands Operating Status
Orchard Brands no longer appears to operate as an active central shopping portal. Bluestem Brands closed its former Eden Prairie headquarters during its 2025 wind-down, and related retail websites stopped or substantially limited new shopping.
Appleseed’s and Draper’s & Damon’s currently display under-construction notices. Blair’s surviving indexed pages primarily show liquidation, final-sale, unavailable, or out-of-stock merchandise. Customers should not assume that old catalog offers, promotional codes, customer-service hours, return periods, gift cards, or merchandise credits remain valid.
How to Contact Orchard Brands
There is no currently verified universal Orchard Brands customer-service telephone number or active central support portal.
The previously listed 1-952-656-3700 number belonged to Bluestem’s former Eden Prairie corporate office. It should not be presented as current Orchard Brands merchandise support.
Use the brand name printed on the order confirmation, packing slip, catalog, payment-card statement, merchandise credit, or store-card statement.
Legacy Brand Customer-Service Contacts
The following are the last commonly published brand contacts. These routes may be automated, reduced, disconnected, or otherwise unavailable because the retail operations have wound down.
- Blair: 1-800-458-6057
- Blair email: customerservice@blair.com
- Appleseed’s: 1-800-546-4554
- Appleseed’s email: customerservice@appleseeds.com
- Draper’s & Damon’s: 1-800-843-1174
- Draper’s & Damon’s email: customerservice@drapers.com
- Haband: Use the Blair route when the order was placed or fulfilled through Blair.
Do not rely on an old order-taking number to place a new purchase. Never provide payment information unless the representative and website can be independently verified.
Orchard Brands Corporate Address
The former Orchard Brands address at 30 Tozer Road in Beverly, Massachusetts should be treated as historical. No current official source verifies it as an active customer-service or corporate office.
Bluestem’s former headquarters was:
Legacy Bluestem Brands Headquarters
13300 Pioneer Trail
Eden Prairie, MN 55347
That headquarters closed during the 2025 wind-down. Do not mail merchandise, payments, legal documents, or personal records to either historical address without current written instructions.
Brands Associated With Orchard Brands
The most recent Orchard Brands portfolio centered on:
- Blair: Men’s and women’s apparel and selected home products
- Appleseed’s: Women’s classic apparel and accessories
- Draper’s & Damon’s: Women’s apparel and occasion clothing
- Haband: Value-priced men’s and women’s clothing, later offered through Blair
Older Orchard Brands portfolios also included names such as Bedford Fair, Old Pueblo Traders, Norm Thompson, Sahalie, WinterSilks, The Tog Shop, LinenSource, Gold Violin, Solutions, and other catalog brands. Many were closed, consolidated, sold, or transferred before the final Bluestem wind-down.
How to Identify an Orchard Brands Charge
A bank or credit-card statement may display a description such as:
- DIV OF ORCHARD BRANDS
- ORCHARD BRANDS
- BLAIR
- APPLESEED’S
- DRAPER’S & DAMON’S
- HABAND
Before disputing the charge, ask other authorized cardholders whether they placed a catalog, telephone, or online order. Compare the transaction date and amount with order emails, catalogs, packing slips, and delivered packages.
If no one recognizes the transaction, contact the card issuer using the number on the back of the card. Do not call a telephone number shown in an unexpected email or text.
What to Do About an Unauthorized Charge
- Review all household and authorized-user purchases.
- Search email for Blair, Appleseed’s, Draper’s & Damon’s, Haband, or Orchard Brands.
- Check whether a partial shipment created more than one charge.
- Attempt the applicable legacy brand contact.
- Record the date, time, number called, and response.
- Contact the payment-card issuer promptly if the transaction remains unauthorized.
- Replace the card when the issuer recommends doing so.
Federal billing-dispute deadlines can be short. Do not delay a formal dispute while repeatedly attempting a disconnected merchant number.
Final-Sale Purchases and Returns
Blair’s 2025 liquidation communications stated that all sales were final and that returned products would not be refunded. Closure or liquidation terms may override older Orchard Brands policies that previously allowed returns for 60 or 180 days.
Review the specific order confirmation, catalog offer, packing slip, and product page that applied when the purchase was made.
Before mailing a return:
- Confirm that returns were permitted for the purchase.
- Obtain current written instructions when possible.
- Confirm the return address.
- Use a trackable shipping service.
- Photograph the products and package.
- Keep the carrier receipt and tracking number.
Do not send merchandise to an old corporate office or warehouse simply because the address appears in an old catalog.
Missing Refunds and Return Credits
Customers waiting for a refund should gather:
- The brand name
- The original order date
- The general purchase amount
- The return date
- The return tracking number
- The date the package was delivered
- The original payment method
- Any confirmation or representative name
Attempt the applicable legacy brand contact. If the refund was promised but not issued, contact the payment provider and explain that the merchant’s operations have wound down. Provide return tracking and written refund promises when available.
Merchandise Credits and Gift Cards
Unused Orchard Brands merchandise credits, rewards certificates, and gift cards may no longer be redeemable if the issuing retailer has stopped accepting orders.
A historical policy allowing a credit from one Orchard brand to be used at a sister brand does not guarantee that the credit remains usable after the portfolio’s wind-down.
Keep the original card or certificate and proof of purchase. Contact the issuing brand and ask for written information about:
- The remaining balance
- Expiration or inactivity rules
- Whether another brand will accept it
- Whether a refund is available under applicable state law
Blair, Appleseed’s, and Draper’s Credit Cards
Store credit cards are serviced separately from merchandise orders. Comenity Capital Bank remains the appropriate contact for qualifying card accounts.
- Appleseed’s card: 1-800-981-7490
- Blair card: 1-866-422-4471
- Draper’s & Damon’s card: 1-800-387-9098
- TDD/TTY: 1-888-819-1918
Contact Comenity for account balances, payments, statements, interest, fees, credit reporting, suspected card fraud, or closure of the credit account.
Comenity generally cannot locate a shipment, approve a merchandise return, replace clothing, or determine whether a final-sale product was defective.
Continuing Store-Card Payments
A retailer’s closure does not automatically cancel a valid store-card balance. Continue making at least the required minimum payment until the account is paid or the card issuer provides different written instructions.
Use the payment address and account information shown on the current statement. Do not send a credit-card payment to an old Orchard Brands corporate address.
When disputing a charge, continue paying undisputed amounts as directed by the card issuer.
Orders Placed for an Older Relative
Orchard Brands retailers traditionally served many older catalog shoppers. Family members assisting a customer should not impersonate the account holder or guess account credentials.
Ask the merchant, card issuer, or bank what documentation is required. Depending on the situation, it may request:
- Authorization from the account holder
- A valid power of attorney
- Executor or personal-representative documents
- A death certificate
- Proof of the caller’s identity
Do not post an older customer’s account, health, financial, or address information in a public review.
Catalog and Marketing Removal
Because the retail operations have wound down, catalog mailings may stop automatically. Customers who continue receiving mail should use the contact information printed on the catalog or mailing label.
Keep the source code, customer number, and exact name and address format from the label. Ask that the address be removed from marketing and shared mailing lists.
Removing a person from catalogs does not cancel a store-card balance, unresolved order, or payment obligation.
Scam and Impersonation Warnings
Be cautious of anyone claiming to restore an Orchard Brands account, release a refund, reactivate a gift card, or complete a final order in exchange for:
- A gift-card payment
- Cryptocurrency
- A wire transfer
- A remote-access application
- A one-time verification code
- A complete Social Security number
Closure-related confusion can make former customers easier targets for impersonation scams. Verify contacts using an old statement, original order paperwork, the card issuer, or a known official domain.
How to Escalate an Orchard Brands Complaint
- Identify the individual brand involved.
- Attempt the last-published brand telephone number or email.
- Document whether the route is working, automated, or disconnected.
- Save receipts, order confirmations, tracking, and correspondence.
- Contact Comenity for store-card account matters.
- Contact the payment-card issuer for unauthorized or unresolved merchandise charges.
- File a written consumer complaint with the appropriate state attorney general when necessary.
- Consult qualified legal advice when the amount or circumstances justify it.
Do not mail merchandise or sensitive documents to a legacy corporate office as a substitute for a valid return, billing-dispute, or legal-notice process.
Orchard Brands Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Orchard Brands reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about product variety, prices, quality, shipping, returns, or customer service.
Frequently Asked Questions
Is Orchard Brands still accepting orders?
Orchard Brands should be treated as a legacy retail portfolio. Its parent company wound down operations in 2025, and the principal brand websites are closed, under construction, or no longer functioning as ordinary stores.
What is Orchard Brands’ customer-service number?
No current universal Orchard Brands customer-service number has been verified. Use the legacy contact for the individual brand involved.
Is 1-952-656-3700 still Orchard Brands customer service?
No. It was associated with Bluestem’s former Eden Prairie headquarters and should be treated as a legacy corporate number.
Who owned Orchard Brands?
Orchard Brands operated as Bluestem Brands’ lifestyle-apparel division. BLST Operating Company acquired the Bluestem assets after the 2020 bankruptcy.
Can I still return a Blair or Orchard Brands purchase?
Many late-stage liquidation purchases were final sale. Review the terms for the specific order before mailing anything.
What is a DIV OF ORCHARD BRANDS charge?
It may relate to a purchase from Blair, Appleseed’s, Draper’s & Damon’s, Haband, or another former Orchard portfolio retailer.
Do I still have to pay my store-card balance?
Yes. A retail closure does not ordinarily eliminate a valid credit-card balance. Contact Comenity Capital Bank using the number on the statement.
Can Orchard Brands merchandise credits still be used?
Redemption may no longer be available because the stores stopped accepting orders. Contact the issuing brand and retain the original certificate.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-service information and consumer experiences since 2004. The site is independent and is not owned or operated by Orchard Brands, Bluestem Brands, BLST Operating Company, Blair, Appleseed’s, Draper’s & Damon’s, Haband, Comenity Capital Bank, WebBank, or any payment provider.
Share Your Experience
Describe the brand involved, approximate purchase or return date, general charge, support route attempted, requested resolution, response, and outcome.
Privacy warning: Do not publish complete order numbers, account numbers, card information, Social Security numbers, verification codes, home addresses, merchandise-credit numbers, private correspondence, or unredacted statements and receipts.
Page Update Note
This page was updated on July 28, 2026. The update changed Orchard Brands from an active-retailer listing to a closure and legacy-support guide; removed the former Bluestem headquarters number and Beverly address as current customer-service information; added last-published Blair, Appleseed’s, Draper’s & Damon’s, and Haband routes; separated Comenity card support from merchandise support; and added guidance for final-sale purchases, missing refunds, unrecognized charges, store-card balances, merchandise credits, catalogs, scams, and complaints.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Orchard Brands, Bluestem Brands, BLST Operating Company, Blair, Appleseed’s, Draper’s & Damon’s, Haband, Comenity Capital Bank, WebBank, a card issuer, or a shipping company. It cannot locate orders, approve returns, issue refunds, restore merchandise credits, access credit accounts, remove charges, stop catalogs, or act on behalf of any former Orchard Brands business.