Oura Ring customers may need help with an online order, sizing kit, shipping delay, return, exchange, refund, warranty replacement, battery problem, charger, Bluetooth connection, lost ring, Oura App account, or recurring Oura Membership charge. Oura primarily provides Member Care through 24-hour online chat, with scheduled telephone appointments available during weekday support hours.
How to Contact Oura Ring Customer Service
- Oura Member Care Chat: Available 24 hours a day, 7 days a week through the Oura Contact Us page
- Scheduled Phone Support: Monday – Friday, generally 9 AM – 4 PM Pacific Time, subject to appointment availability
- Incoming Customer Service Number: Oura does not currently publish a general number customers can call directly.
- Oura Member Care Center: Oura Help and Support
- Order Status: Oura My Orders
- Returns and Exchanges: Return or Exchange an Oura Product
- Membership: Oura Membership Hub
- Official Website: OuraRing.com
- Company: Oura Health Oy
- Registered Company Address: Elektroniikkatie 10, 90590 Oulu, Finland
Oura begins its support chat with Finn, its virtual assistant. If the issue requires additional help, Finn can transfer the conversation to a Member Care representative.
Best Oura Support Route by Issue
- Order status: Check My Orders before contacting Member Care.
- Cancel an order: Cancel before fulfillment through Oura’s order-management process or chat.
- Change ring size, model, or color before shipping: Cancel the unfulfilled order and place a new order with the desired configuration.
- Shipping delay: Review My Orders and carrier tracking first.
- Wrong ring size after delivery: Start an eligible size exchange within the 30-day return and exchange period.
- Different Oura model or color: Return the original ring for a refund and place a new order. Direct exchanges are currently limited to a different size of the same ring.
- Defective ring or charger: Contact Oura Member Care for troubleshooting and warranty review.
- Battery draining too quickly: Update firmware, review battery settings and charging habits, then contact Member Care if the problem continues.
- Ring will not connect: Use Oura’s Bluetooth and connection troubleshooting before requesting support.
- Lost ring: Use Locate in the Oura App when available.
- Membership charge: Open Membership Hub to review the plan, billing date, payment method, invoices, or cancellation.
- Retail purchase from Amazon, Best Buy, Costco, Target, Walmart, or another authorized retailer: Handle ordinary returns and refunds with the retailer; contact Oura for warranty troubleshooting.
Oura Ring 5 Customer Service
Oura Ring 5 is the current generation of Oura Ring.
Oura Ring 5 is currently available in:
- Black
- Silver
- Stealth
- Brushed Silver
- Gold
- Deep Rose
Oura Ring 5 is offered in whole sizes 6 through 13.
Its sizing differs from Oura Ring 4, so customers should use the sizing kit designed specifically for the generation they intend to purchase.
Oura Ring 5 currently has typical battery life of approximately 6 to 9 days, depending on ring size, settings, features, battery age, activity, and other usage factors.
Charging takes approximately 80 minutes depending on the starting battery level.
How to Track an Oura Ring Order
Customers who purchase directly from the Oura online store can use My Orders to review:
- Whether a ring size still needs to be selected
- Order-processing status
- Sizing-kit shipment
- Oura Ring shipment
- Tracking information
- Delivery status
Oura sends a separate shipping confirmation email once an order leaves fulfillment.
Carrier tracking can take up to approximately 24 hours to begin showing movement.
Keep the order number, which generally appears in the format SO-XXXXXXXX, until any return, exchange, or warranty issue is complete.
Oura Ring Shipping Times
For U.S. online-store orders, Oura currently states that most standard orders are processed and delivered within approximately 3 to 4 days.
Some Oura Ring 5 combinations can take longer because of availability.
Oura currently warns that certain Ring 5:
- Styles
- Sizes
- Finishes
may take as long as approximately three weeks to ship during periods of high demand.
Standard U.S. shipping is currently listed at $15.
When available in the United States, expedited shipping costs $35.
Oura does not currently deliver online-store orders to PO boxes.
Can You Cancel an Oura Ring Order?
Yes, if the order has not yet been fulfilled or prepared for shipment.
If an order has not shipped, customers can use Oura’s online tools or Member Care to cancel.
Once cancellation is confirmed:
- Oura generally sends the refund confirmation within approximately 1 to 2 business days.
- The refund typically appears within another 2 to 3 business days.
- HSA or FSA refunds may require approximately 3 to 5 business days.
Once the order has shipped, customers normally need to wait for delivery and use the return or exchange process.
Can I Change My Oura Ring Size After Ordering?
An order cannot simply be edited to substitute a different ring after it has been placed.
Before shipment, customers who want to change:
- Ring size
- Color
- Model
- Generation
should cancel the original order and place a new one.
After shipment, follow the return or exchange process.
How to Choose the Correct Oura Ring Size
Oura strongly recommends using the correct Oura sizing kit rather than assuming a normal jewelry ring size will match.
Current sizing kits differ by generation:
- Oura Ring 5: Sizes 6 – 13
- Oura Ring 4: Sizes 4 – 15
Oura uses whole sizes rather than half sizes.
For the best fit:
- Use the sizing kit designed for your Oura generation.
- Try the sizer on several fingers.
- Oura recommends the index finger for the strongest signal, although the middle and ring fingers can also work well.
- Wear the sizer for at least 24 hours, including while sleeping.
- Make a fist and check for a gap between the ring and the top of the finger.
- If between two sizes, Oura generally recommends trying the smaller size for a more secure fit.
Finger size changes throughout the day and overnight, so selecting a size after only a few minutes can result in a poor fit.
Oura Ring Return Policy
Products purchased directly from the Oura online store can currently be returned or exchanged when they are fully functional and undamaged within 30 days of receiving the original order.
Returns should include everything that came with the purchase.
For an Oura Ring set, that generally includes:
- Oura Ring
- Charger or charging equipment
- USB-C cable
Original shipping and handling charges, including applicable customs fees, are generally non-refundable.
Customers in the United States and several other supported countries can use Oura’s self-service return portal.
After starting the return, Oura currently instructs customers to ship the product back within 14 calendar days.
Can I Exchange an Oura Ring for Another Color?
Not as a direct exchange.
Oura currently allows direct Ring exchanges only for a different size of the same ring.
If you want:
- A different color
- A different finish
- A different model
return the original ring within the eligible refund period and place a new order.
Can I Return an Oura Ring After Exchanging It?
Oura currently allows only one return or exchange per item.
That means customers can generally:
- Return the original item for a refund, or
- Exchange it once.
A refund return is not available after an exchange has already been completed.
Warranty replacements are also not eligible for ordinary returns or refunds.
How Long Does an Oura Refund Take?
Once Oura receives a returned product, the company currently states that the return or exchange is processed within approximately 14 business days.
Oura sends an email when processing is complete.
Refunds are returned to the original payment method.
Additional bank or card-processing time may be required after Oura issues the refund.
If a refund appears delayed:
- Check return tracking.
- Confirm that Oura received the package.
- Look for Oura’s return-processing email.
- Check the original payment method.
- Contact Member Care if the expected processing period has passed.
Oura Ring Purchased at Best Buy, Amazon, Target, Costco, or Walmart
Oura products are sold through authorized retailers including major U.S. stores and websites.
Current authorized U.S. retailers include:
- Amazon
- Best Buy
- Costco
- Target
- Walmart
For a purchase made through an outside retailer, that retailer controls ordinary:
- Returns
- Exchanges
- Refunds
- Shipping problems
- Store-order issues
Retail return periods can differ from Oura’s direct 30-day policy.
Oura continues to handle troubleshooting and warranty eligibility for qualifying products purchased through authorized retailers.
Oura Ring Warranty
Oura’s limited warranty covers qualifying manufacturing defects during normal use.
For a new Oura product purchased in the United States, the standard limited warranty currently lasts one year from the original purchase date.
Certified refurbished products purchased as refurbished through an authorized seller generally carry a 90-day limited warranty.
Local consumer-protection laws can provide longer coverage in some countries.
The standard warranty does not generally cover:
- Lost or stolen products
- Normal scratches or dents
- Ordinary wear and tear
- Consumable components such as batteries
- Secondhand products purchased from unauthorized resellers
- Damage outside the warranty conditions
To request warranty review, contact Oura Member Care.
Be ready to provide:
- Order number or proof of purchase
- Description of the problem
- Troubleshooting already attempted
- Photos or video when useful
- Oura Ring model
- Ring size
How Long Does an Oura Warranty Replacement Take?
Oura states that most approved warranty replacements arrive within approximately 1 to 2 weeks after the required information has been confirmed.
Ring replacements are generally provided in the same:
- Model
- Size
as the original ring.
A warranty replacement may be a carefully tested like-new device rather than a brand-new retail unit.
Warranty replacements cannot be returned for a refund.
Lost Oura Ring Help
The Oura App includes a Locate feature for compatible Oura products.
Locate can show:
- The last known map location
- Whether the device is currently connected
- Nearby Bluetooth signal strength
Nearby search can indicate whether the ring is:
- Weak signal
- Nearby
- Very close
- Right here
If the ring battery is completely depleted, Bluetooth-based nearby search will not work.
To use Locate:
- Open the Oura App.
- Open My Devices.
- Select Locate.
- Use map view or nearby search.
A lost or stolen Oura Ring is not ordinarily covered by Oura’s standard limited warranty.
Oura Ring Battery Draining Too Fast
Typical battery life currently varies by model:
- Oura Ring 5: Approximately 6 – 9 days
- Oura Ring 4: Approximately 5 – 8 days
- Oura Ring Generation 3: Up to approximately 7 days
Actual battery performance depends on:
- Ring age
- Ring size
- Firmware
- Feature usage
- Bluetooth use
- Temperature
- Charging habits
If battery life drops unexpectedly:
- Update the Oura App.
- Update ring firmware.
- Complete normal charge cycles.
- Back up ring data.
- Charge regularly rather than allowing the battery to remain fully depleted.
- Contact Oura Member Care if performance remains abnormal.
Oura recommends having at least approximately 30% charge before sleeping so the ring can collect complete overnight data.
Oura Ring Will Not Charge
If an Oura Ring or charging case is not charging:
- Confirm the charger is receiving power.
- Try another compatible USB-C cable.
- Try another wall adapter or power source.
- Check the charger or charging-case LED.
- Make sure the ring is seated correctly.
- Update the Oura App.
- Follow the current charger troubleshooting steps.
Oura Ring chargers and charging equipment can be generation- and size-specific.
Do not assume a charger from another Oura generation or ring size will work correctly.
For Oura Ring 5 charging cases, compatible Qi wireless charging may also be available.
Oura Ring Will Not Connect to the App
If the ring is not connecting through Bluetooth:
- Update the phone operating system.
- Install the latest Oura App version.
- Place the ring on its charger.
- Turn on Bluetooth.
- Keep the phone close to the ring.
- Restart the phone.
- Restart or reinstall the Oura App when appropriate.
Oura also provides Bluetooth reset and hardware-reset procedures when basic troubleshooting does not work.
If moving the ring to a new phone, follow Oura’s data-transfer and device-pairing instructions rather than simply pairing the ring through the phone’s normal Bluetooth menu.
Oura Membership Customer Service
An active Oura Membership provides access to Oura’s detailed health data, scores, trends, reports, and personalized insights.
New members currently receive one included month of Oura Membership with a new ring.
Current U.S. membership pricing is:
- Monthly: $5.99
- Annual: $69.99
Taxes may apply.
Membership is tied to the Oura account rather than the physical ring.
Buying another ring for an existing Oura account does not automatically provide another complimentary month.
How to Cancel Oura Membership
Membership can be managed through the Oura App or Membership Hub.
In the app:
- Open the menu.
- Select Settings.
- Scroll to Account.
- Select Manage Membership.
Membership Hub allows customers to:
- Review the current plan
- Check the next billing date
- Switch between monthly and annual plans
- Update billing information
- Download invoices
- Change the account email
- Export data
- Cancel membership
If membership is canceled before the included first month ends, Oura states that no membership charge will occur.
After a paid monthly or annual plan begins, cancellation generally stops the next renewal while access remains available through the current billing period.
Partial refunds are not currently provided for an unused portion of a prepaid annual or monthly membership after the complimentary period.
Returning an Oura Ring Does Not Automatically Cancel Membership
Customers returning a ring should also review their Oura Membership.
This is especially important for rings purchased from an authorized retailer.
If the ring is returned to the retailer, cancel the membership separately through the Oura App or Membership Hub when you no longer intend to use it.
Can You Use Oura Ring Without Membership?
Yes, but functionality is limited.
An active membership unlocks Oura’s more detailed:
- Sleep analysis
- Readiness information
- Activity data
- Heart-rate information
- Temperature trends
- Stress and resilience features
- Reports
- Personalized insights
Customers considering cancellation should review what remains available without membership before ending the subscription.
Can You Buy Oura Ring With HSA or FSA Funds?
In the United States, many Oura products can currently be purchased with eligible HSA or FSA funds.
Oura also allows eligible Oura Membership expenses to be paid using HSA or FSA funds.
Eligibility can vary by health plan or employer, so customers should confirm the expense with their HSA or FSA administrator.
If an HSA or FSA card is declined, the customer may be able to pay with another accepted method and submit the purchase for reimbursement, depending on plan rules.
Oura states that its online store does not support splitting one order between an HSA/FSA card and a second payment method.
Oura Ring Health Information
Oura Ring provides wellness and health-related measurements and trends.
Oura currently states that the Ring itself is not intended to diagnose, treat, cure, monitor, or prevent a medical condition or illness.
Oura Member Care can assist with:
- Device operation
- App problems
- Ring data
- Membership
- Orders
- Returns
- Warranty issues
Member Care should not be treated as a substitute for a physician or other healthcare professional when interpreting symptoms, medication effects, or medical conditions.
Information to Have Before Contacting Oura Member Care
- Oura account email
- Order number
- Ring model or generation
- Ring size
- Purchase date
- Retailer when purchased outside Oura.com
- Proof of purchase when needed
- Shipping or return tracking number
- Description of the problem
- Firmware and Oura App version when troubleshooting
- Photos or videos of a hardware problem
- The resolution requested
Do not publish account passwords, private health information, complete order numbers, payment-card details, home addresses, or private Member Care correspondence in a public review.
How to Escalate an Unresolved Oura Complaint
- Start with 24/7 Member Care chat. Explain the issue and provide the order or device information.
- Keep the support request together. Continue the existing case when possible rather than creating several unrelated cases for the same problem.
- Document troubleshooting. Save screenshots, photos, shipping records, return tracking, membership invoices, and prior support responses.
- State the resolution requested. Explain whether you need a return, refund, size exchange, warranty review, charger replacement, membership correction, or technical resolution.
- Schedule a phone call when useful. Oura currently offers limited weekday phone appointments through Member Care.
- Contact the retailer for retailer-controlled issues. Amazon, Best Buy, Costco, Target, Walmart, and other authorized retailers control their own ordinary returns and refunds.
- Ask for additional Member Care review. Warranty, technical, account, or refund problems may require escalation beyond the first support interaction.
Oura Ring Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with Oura orders, sizing, shipping, returns, refunds, warranty replacements, battery life, charging, Bluetooth connections, lost rings, Oura Membership, account access, or Member Care.
A useful Oura review should explain:
- The Oura Ring generation or product involved
- The approximate purchase date
- Whether the product was purchased directly or through a retailer
- The type of problem
- Whether chat or scheduled phone support was used
- How quickly Oura responded
- What resolution was requested
- What action Oura offered
- Whether the issue was ultimately resolved
Do not publish passwords, complete order numbers, payment information, private health data, home addresses, serial information that could compromise an account, or private support correspondence.
Oura Ring Frequently Asked Questions
What is the Oura Ring customer service phone number?
Oura does not currently publish a general incoming customer-service telephone number. Member Care offers 24/7 chat and scheduled phone appointments.
How do I talk to an Oura representative?
Open Oura Member Care and start a chat. Finn, Oura’s virtual assistant, can transfer qualifying issues to a live Member Care representative. You can also schedule an available phone appointment.
What are Oura phone support hours?
Scheduled English-language phone appointments are currently offered Monday through Friday between approximately 9 AM and 4 PM Pacific Time. Appointment availability is limited.
Can I call back the number Oura uses for a scheduled support call?
No. Oura states that the number displayed during a scheduled callback is unmonitored and cannot receive incoming calls.
Does Oura have 24-hour customer service?
Oura’s Member Care chat is available 24 hours a day, seven days a week.
How long do I have to return an Oura Ring?
For products purchased directly through Oura, fully functional and undamaged items can currently be returned or exchanged within 30 days of receiving the original order.
Can I exchange my Oura Ring for another size?
Yes. Eligible direct exchanges are currently available for another size of the same ring.
Can I exchange an Oura Ring for another color?
No. Return the original product for a refund within the eligible period and place a new order for the desired color or model.
How long does an Oura refund take?
Oura currently states that returns and exchanges are processed within approximately 14 business days after receipt. Banks can require additional time to post a completed refund.
What is the Oura Ring warranty?
New Oura products purchased in the United States generally have a one-year limited warranty against qualifying manufacturing defects. Local laws can provide longer coverage elsewhere.
Does the Oura warranty cover a lost ring?
No. Lost or stolen products are generally excluded from Oura’s standard limited warranty.
How do I find a lost Oura Ring?
Open My Devices in the Oura App and use Locate. Depending on the device and settings, Locate can show the last known map location and nearby Bluetooth signal strength.
How long should an Oura Ring battery last?
Oura currently lists typical battery life of approximately 6 to 9 days for Oura Ring 5 and approximately 5 to 8 days for Oura Ring 4. Actual battery performance varies.
How much is Oura Membership?
Current U.S. pricing is $5.99 per month or $69.99 per year, plus applicable taxes.
Does a new Oura Ring include free membership?
New Oura members currently receive one included month of Oura Membership. Buying another ring for an existing Oura account does not provide another complimentary month.
How do I cancel Oura Membership?
Open Settings in the Oura App, select Manage Membership, or use Membership Hub. Cancellation stops the next renewal while access generally continues through the current paid period.
Does returning an Oura Ring cancel the membership?
Do not assume it does. Customers returning a ring, especially to an outside retailer, should separately cancel Oura Membership if they no longer intend to use the service.
Can I buy Oura Ring with an HSA or FSA?
Many Oura purchases and membership costs are currently HSA/FSA eligible in the United States, subject to the rules of the customer’s specific benefit plan.
What is the newest Oura Ring?
Oura Ring 5 is Oura’s current newest-generation smart ring.
Related Technology and Health Customer Service Pages
Related Consumer Resources
Page Update Note
Oura Ring customer-service information reviewed and updated on August 19, 2026. This page was updated to verify Oura’s current 24/7 Member Care chat and scheduled phone-support model, Oura Ring 5 information, order management, shipping, sizing, returns and exchanges, refund timing, warranty coverage, lost-ring tools, battery and charging help, membership pricing and cancellation, retailer support responsibilities, and HSA/FSA purchase guidance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize official support routes, order and return information, warranty guidance, subscription information, common product problems, complaint resources, and practical resolution steps.
This page is intended to help Oura customers determine whether to use Member Care chat, scheduled phone support, My Orders, the returns portal, Membership Hub, an authorized retailer, or another appropriate support route.
Share Your Oura Ring Customer Service Experience
If you contacted Oura about an order, sizing problem, shipping delay, return, refund, exchange, warranty replacement, lost ring, charging problem, battery issue, app connection, membership billing, or another customer-service problem, share the product involved, support route you used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish account passwords, complete order numbers, payment information, private health information, home addresses, or private Member Care correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Oura Health Oy, Ouraring Inc., Amazon, Best Buy, Costco, Target, Walmart, any shipping carrier, healthcare provider, HSA or FSA administrator, or authorized Oura retailer. CustomerServiceNumbers.com cannot access Oura accounts or health data, track orders, schedule Oura support calls, cancel memberships, issue refunds, authorize exchanges, replace rings, diagnose charging or battery failures, or respond on behalf of Oura. Support channels, appointment hours, shipping times, products, return periods, membership pricing, warranty terms, retailer relationships, and company procedures can change. Verify product- and account-specific information through Oura’s official website, Member Care Center, Oura App, Membership Hub, My Orders, or the retailer that processed the purchase.