Pitney Bowes customers may need help with a postage meter, PitneyShip or Shipping 360 account, postage refill, invoice, Purchase Power balance, lease, equipment return, supply order, technical error, account login, shipping label, or another mailing and shipping problem. Pitney Bowes provides separate online tools for account management, billing, postage, equipment, supplies, and product troubleshooting, with U.S. support available by phone and chat.
How to Contact Pitney Bowes Customer Service
- U.S. Account & Product Support: 1-844-256-6444
- Live-Agent Phone Hours: Monday-Friday, 8 a.m.-8 p.m. ET
- Virtual Assistant: Available 24/7
- Automated Phone System: Available 24 hours for account balances, recent account activity, and support instructions
- Online Support: Pitney Bowes Contact Support
- Create a Support Case: Sign in through the Pitney Bowes Your Account portal
- Account & Billing Help: Pitney Bowes Accounts & Billing Support
- Official Website: PitneyBowes.com
- Global Headquarters: Pitney Bowes Inc., 27 Waterview Drive, Shelton, CT 06484
- General Information: 1-800-MR-BOWES (1-800-672-6937)
- Headquarters Phone: 203-356-5000
The previously listed technical-support number of 1-800-888-0286 is not currently published on Pitney Bowes’ main U.S. support resources. Current technical and product questions are routed through the online Support Center, chat, support cases, and 1-844-256-6444.
Best Pitney Bowes Support Route by Issue
- Postage meter error: Search the Support Center by meter model and exact error message or call 1-844-256-6444.
- Billing or invoice problem: Use Accounts & Billing Support or create a case through Your Account.
- Purchase Power question: Review the Line of Credit account in Your Account or contact support.
- Postage refill problem: Check the available postage and funding account before contacting support.
- Cancel a meter lease or rental: Submit a Request Termination of Contract through Your Account.
- Return a postage meter: Complete the cancellation or replacement process first and use the Pitney Bowes return kit.
- Unused postage: Withdraw the remaining funds before returning a working meter when instructed.
- Supply return: Start the return through Order History when eligible.
- PitneyShip or Shipping 360 technical issue: Use the applicable product-support section or call 1-844-256-6444.
- Package sent through PitneyShip: Check Shipping & Postage History and follow the carrier tracking number.
- Package you are waiting to receive: Contact the merchant and check the actual carrier’s tracking system.
Pitney Bowes Billing and Invoice Help
Pitney Bowes maintains separate billing records for different account types, so an invoice question can involve more than one account.
Current Pitney Bowes billing categories can include:
- Equipment lease invoices
- Rental invoices
- Service charges
- Supply purchases
- Purchase Power line-of-credit statements
- Reserve Account activity
- Postage funding
- Shipping transactions
- Fees and related charges
Customers can use Your Account to view balances, invoices, statements, payment history, available credit, postage funds, and other account information.
Pitney Bowes Billing and Account Support
What Is Pitney Bowes Purchase Power?
Purchase Power is a line of credit provided through The Pitney Bowes Bank that can be used for eligible postage and shipping expenses.
Current Pitney Bowes information states that Purchase Power provides:
- Monthly itemized statements
- Flexible payment options
- Available-credit information
- Postage and shipping expense management
- Rewards eligibility under applicable programs
Customers can generally pay the full balance, minimum amount due, or another qualifying amount under the current account terms.
Because Purchase Power is a credit product, billing questions involving interest, fees, available credit, payments, or a credit-limit request should be handled through the applicable financial-account support route rather than ordinary equipment troubleshooting.
Pitney Bowes Postage Refill Problems
If a postage meter or shipping application will not add postage, first review the funding source and account balance.
Possible causes can include:
- Insufficient funds
- Insufficient available Purchase Power credit
- Reserve Account balance problems
- A payment that failed or has not posted
- An account restriction
- A meter connectivity issue
- An outdated or noncompliant postage meter
Pitney Bowes’ Your Account portal provides current account balances, available credit, and postage-funding information.
Pitney Bowes Postage Meter Technology Changes
USPS introduced newer Intelligent Mail Indicia, or IMI, requirements that affected older postage-meter technology.
USPS decertified postage meters using older Information-Based Indicia, or IBI, technology beginning June 30, 2024. Pitney Bowes moved customers toward newer IMI-compliant equipment.
Customers still using older models should check the current support page for their exact machine to determine whether it remains eligible for postage refills and ongoing support.
Current Pitney Bowes products include newer SendPro and mailstation solutions designed around the updated requirements.
How to Cancel a Pitney Bowes Lease or Rental
Pitney Bowes currently directs customers to begin a contract cancellation through the Your Account portal.
- Sign in to Your Account.
- Open the appropriate account or contract information.
- Select the option to request termination of the contract.
- Complete and submit the cancellation request.
- Wait for the assigned representative and return instructions.
- Follow the meter decommissioning and return procedure.
- Keep the return tracking information and final account documentation.
Submitting a cancellation request does not mean customers should simply pack the meter and mail it to a corporate address. Postage meters are regulated equipment, and Pitney Bowes provides specific deactivation and return instructions.
How to Return a Pitney Bowes Postage Meter
After a qualifying cancellation or equipment replacement is approved, Pitney Bowes provides a return kit with packaging instructions and a shipping label.
For a working meter, the process can include:
- Withdraw unused postage to the original funding source.
- Wait for the Pitney Bowes return kit.
- Pack the meter and any required equipment according to the instructions.
- Attach the provided UPS return label.
- Retain the tracking information.
- Confirm that Pitney Bowes receives the meter.
If the machine is not working, Pitney Bowes states that it can generally withdraw eligible meter funds after the equipment reaches its facility.
Do not send a postage meter to headquarters without an approved return process.
What Happens to Unused Postage?
Unused postage withdrawn from an eligible meter is returned to the original funding source.
Depending on how the postage was funded, that can involve:
- A Purchase Power account
- A Reserve Account
- A USPS prepaid postage account
- Another eligible original funding source
If the resulting account has a credit balance, Pitney Bowes provides separate procedures for requesting eligible refund checks.
Pitney Bowes Supply Returns
Pitney Bowes’ current supply return policy generally allows unused and unopened qualifying supplies in resalable condition to be returned within 30 days of purchase.
Current exceptions include:
- Defective supplies: Eligible returns can generally be accepted within six months of purchase.
- Equipment upgrade: Eligible unused supplies for replaced equipment may qualify for return within six months.
- Unauthorized sellers: Purchases from unauthorized sellers are excluded from the Pitney Bowes return policy.
Customers normally pay return shipping unless the return involves a defective supply or an incorrect shipment by Pitney Bowes.
Online supply purchases can generally be returned by opening Order History in Your Account and creating the applicable return and UPS label.
PitneyShip and Shipping 360 Tracking
Pitney Bowes currently provides digital shipping platforms including PitneyShip and Shipping 360. These products can purchase labels from supported carriers and display tracking for packages shipped through the platform.
For a package sent through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise:
- Sign in to Shipping 360.
- Open Shipping & Mailing.
- Open Shipping & Postage History.
- Locate the shipment.
- Select the tracking number to view carrier tracking.
The actual delivery is generally performed by the selected carrier, such as USPS, UPS, or FedEx.
Waiting for a Package That Shows Pitney Bowes?
Pitney Bowes previously operated a large Global Ecommerce parcel-logistics network. The company exited that U.S. business in 2024.
Current Pitney Bowes tracking guidance states that if you are trying to track a package that was not sent through your own PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or other supported Pitney Bowes shipping account, use the actual carrier’s website.
If you are expecting a package and it is delayed or missing, Pitney Bowes currently advises contacting the merchant.
Therefore, consumers seeing an old Pitney Bowes reference in marketplace tracking should not automatically call business-equipment support expecting Pitney Bowes to locate a last-mile delivery.
Pitney Bowes Global Ecommerce Business Closure
In August 2024, Pitney Bowes announced an exit from its U.S. Global Ecommerce segment. The company sold controlling interests in the affected entities to support an orderly wind-down.
Pitney Bowes’ continuing 2026 business is now focused primarily on:
- SendTech Solutions: Mailing and shipping hardware, software, financing, supplies, and related services
- Presort Services: High-volume mail sortation services that help clients qualify for USPS workshare discounts
- Financial Services: Financing and payment solutions connected with mailing and shipping
The company still provides technology used for e-commerce shipping and order management, but its former Global Ecommerce parcel-logistics operation should not be confused with today’s core Pitney Bowes business.
Pitney Bowes Technical Support
Current technical support begins with the Pitney Bowes Support Center, which organizes help by product and issue.
Technical topics include:
- Error messages
- Installation
- Printer and meter setup
- Drivers
- Network connectivity
- Waste tanks
- Ink and printheads
- Postage refills
- Rate updates
- Shipping labels
- PitneyShip
- Shipping 360
- PitneyTrack
- Smart lockers
Search by the exact product model and error message before calling. Many Pitney Bowes support articles contain model-specific reset, update, connectivity, and return instructions.
Information to Have Before Contacting Pitney Bowes
- Pitney Bowes account number
- Meter or equipment model
- Serial or meter number when applicable
- Lease or rental contract number
- Invoice or statement number
- Purchase Power or Reserve Account involved
- Exact error message or error code
- Shipping or postage transaction information
- Supply-order number
- Previous support-case number
- Return tracking number
- The specific resolution requested
Do not publish full account numbers, financial-account details, credit information, login credentials, customer shipping data, meter security information, or confidential business records in a public review.
Who Owns Pitney Bowes?
Pitney Bowes Inc. is an independent publicly traded company listed on the New York Stock Exchange under the symbol PBI.
Current company leadership identifies Kurt Wolf as Chief Executive Officer.
Pitney Bowes was founded in 1920 and has evolved from postage meters and traditional mailroom equipment into a business offering physical and digital mailing and shipping technology, Presort Services, and financial solutions.
Pitney Bowes Corporate Headquarters
Pitney Bowes currently identifies its global headquarters as:
Pitney Bowes Inc.
27 Waterview Drive
Shelton, CT 06484
United States
Headquarters Phone: 203-356-5000
The former CustomerServiceNumbers.com post lists 3001 Summer Street in Stamford, Connecticut. Current Pitney Bowes corporate resources and 2026 SEC filings identify the Shelton location as the company’s global headquarters and principal executive offices.
Do not send meters, supplies, lease cancellations, or postage-refund requests to headquarters unless Pitney Bowes specifically instructs you to do so.
How to Escalate a Pitney Bowes Complaint
- Start with Pitney Bowes Account & Product Support at 1-844-256-6444.
- Identify whether the issue involves equipment, billing, postage, a lease, supplies, Purchase Power, shipping software, or another product.
- Create a support case through Your Account when possible.
- Save the support-case number and all related emails.
- For billing problems, keep invoices, statements, payment confirmations, and disputed charge details.
- For equipment cancellation, keep the termination request and return tracking number.
- For postage problems, keep funding and meter transaction records.
- Follow up through the existing support case and request additional review if the first response does not resolve the issue.
Pitney Bowes Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Pitney Bowes customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because there are no published Pitney Bowes reviews on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving billing, leases, equipment maintenance, postage meters, supplies, Purchase Power, shipping software, or customer-support responsiveness.
Frequently Asked Questions
What is the Pitney Bowes customer-service phone number?
Pitney Bowes U.S. Account & Product Support can be reached at 1-844-256-6444.
What are Pitney Bowes customer-service hours?
Live phone and chat agents are currently available Monday through Friday from 8 a.m. to 8 p.m. ET. The virtual assistant is available 24/7, and the automated telephone system offers certain account information around the clock.
Is 1-800-888-0286 still the Pitney Bowes technical-support number?
That older number is not currently published on Pitney Bowes’ primary U.S. support resources. Current product and technical support is routed through 1-844-256-6444 and the Pitney Bowes Support Center.
How do I cancel a Pitney Bowes lease?
Sign in to Your Account and submit a Request Termination of Contract. A Pitney Bowes representative will provide the next steps for decommissioning and returning regulated equipment.
How do I return a Pitney Bowes postage meter?
Complete the cancellation or replacement process first. Pitney Bowes will provide a return kit, instructions, and a UPS shipping label when applicable.
What happens to unused postage when I return my meter?
Eligible unused postage withdrawn from the meter is returned to the original funding source. Follow the instructions for your exact meter before shipping it back.
Can I return unused Pitney Bowes ink or supplies?
Current policy generally permits unused, unopened, resalable supplies to be returned within 30 days of purchase. Different rules apply to defective supplies and equipment upgrades.
What is Purchase Power?
Purchase Power is a Pitney Bowes Bank line of credit that qualifying customers can use for postage and shipping expenses.
How do I track a package sent with PitneyShip?
Sign in to Shipping 360, open Shipping & Postage History, locate the shipment, and select the carrier tracking number.
Who do I contact if I am waiting for a Pitney Bowes package?
If you are the recipient rather than the business that shipped the package through Pitney Bowes software, current Pitney Bowes guidance says to contact the merchant and use the actual carrier’s tracking system.
Does Pitney Bowes still operate Global Ecommerce package delivery?
Pitney Bowes exited its former U.S. Global Ecommerce logistics business in 2024. The current company focuses on mailing and shipping technology, Presort Services, and financial services.
Where is Pitney Bowes headquartered?
Pitney Bowes currently lists its global headquarters at 27 Waterview Drive, Shelton, Connecticut 06484.
Who is the CEO of Pitney Bowes?
Kurt Wolf is the current Chief Executive Officer of Pitney Bowes Inc.
Related Mailing and Shipping Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers and businesses locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Pitney Bowes Inc., The Pitney Bowes Bank, USPS, UPS, FedEx, or another mailing, shipping, financial, or equipment provider.
This page is intended to help Pitney Bowes customers find the appropriate support route for postage meters, equipment, billing, Purchase Power, postage refills, leases, returns, supplies, PitneyShip, Shipping 360, tracking, and technical problems.
Share Your Pitney Bowes Customer Service Experience
If you contacted Pitney Bowes about a postage meter, equipment problem, invoice, Purchase Power account, lease, cancellation, return, supply order, postage refill, PitneyShip, Shipping 360, or another customer-service issue, describe the general issue, which support route you used, the response you received, and whether the matter was resolved.
Privacy warning: Do not publish your complete Pitney Bowes account number, meter security information, lease number, financial-account information, payment details, passwords, business shipping records, customer addresses, invoices, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Pitney Bowes Inc., The Pitney Bowes Bank, USPS, UPS, FedEx, or another mailing or shipping provider. CustomerServiceNumbers.com cannot access accounts, refill postage, modify leases, terminate contracts, return equipment, issue refunds, correct invoices, provide technical repairs, track merchant packages, or respond on behalf of Pitney Bowes. Product support, postage requirements, fees, lease terms, account procedures, return policies, headquarters information, and customer-service contacts can change. Verify account-specific information directly through Pitney Bowes and review the current agreement for your equipment or service.