Quoizel Customer Service: Warranty, Parts & Lighting Help

Quoizel is a decorative-lighting manufacturer offering chandeliers, pendants, ceiling lights, wall sconces, bathroom lighting, lamps, outdoor fixtures, integrated LED lighting, Tiffany-style designs, mirrors, and related lighting products. Customers may need support for replacement glass or parts, warranty claims, installation instructions, damaged fixtures, LED or dimmer questions, outdoor-finish concerns, product identification, or an unresolved retailer issue.

For Quoizel Consumer Support, call 1-800-645-3184 or email customerservice@quoizel.com. Current support hours are Monday through Friday from 8:30 a.m. to 5 p.m. Eastern Time.

How to Contact Quoizel Customer Service

Use Quoizel Consumer Support for questions involving fixture identification, replacement parts, warranty claims, installation guidance, product specifications, compatible bulbs, outdoor finishes, and other manufacturer-related issues.

For a return, exchange, delivery problem, or refund involving a fixture you purchased from a retailer, start with the retailer where you bought it.

What to Have Ready Before Contacting Quoizel

• Fixture model number or SKU
• Collection name when known
• Finish or color
• Purchase date
• Retailer or showroom where the fixture was purchased
• Dated receipt or order confirmation
• Photographs of the fixture and defect
• Description of any broken or missing part
• Installation instruction sheet when available
• Bulb type and wattage for lighting-performance questions
• Dimmer model when reporting dimming problems
• Previous Quoizel case or correspondence

Proof of purchase is particularly important for warranty claims.

Quoizel Warranty

Quoizel currently provides a limited product warranty for qualifying lighting purchased from an authorized Quoizel retailer.

Current general coverage is:

• Quoizel lighting products: 3 years from the original purchase date
• Glass and shade components: 90 days from the original purchase date
• Qualifying Coastal Armour, Seaside Armour and Exterior Elements finishes: 5 years against covered finish defects

The warranty applies to the original purchaser and begins on the original purchase date.

What Quoizel May Do Under Warranty

If Quoizel determines that a qualifying product has a covered defect, the company may:

• Repair the product or defective component
• Replace the product or defective component
• Provide another appropriate resolution

A replacement product or part may not be identical to the original if that model or component is no longer available, but Quoizel says it may provide something of comparable value and function.

What the Quoizel Warranty Does Not Cover

Current warranty exclusions include:

• Labor charges for removing or reinstalling fixtures
• Shipping and freight charges
• Light bulbs
• Normal wear
• Normal changes to finishes over time
• Damage caused by misuse
• Improper installation
• Improper storage
• Accidental damage
• Environmental exposure outside the fixture’s intended use
• Unauthorized modifications or repairs
• Products without required proof of purchase

Outdoor finishes can naturally change with exposure, so not every finish change is considered a manufacturing defect.

How to File a Quoizel Warranty Claim

1. Locate your receipt or dated order confirmation.
2. Identify the exact fixture model or SKU.
3. Take photographs of the defect.
4. Check whether the product was purchased from an authorized Quoizel retailer.
5. Use Quoizel’s online Warranty Registration & Claims system or contact Consumer Support.
6. Keep the claim confirmation and any instructions Quoizel provides.

Warranty service may also begin through the authorized retailer where the fixture was purchased. If that retailer is no longer operating, contact Quoizel directly.

Quoizel Replacement Glass and Parts

Quoizel currently provides replacement glass and other fixture parts when available.

Availability depends on:

• The fixture model
• Age of the fixture
• Whether it remains in production
• The exact component needed
• The original finish

Before contacting Quoizel, find the model number and identify the missing or damaged component on the instruction sheet if possible.

Useful descriptions include canopy, shade, globe, crystal, socket, mounting hardware, finial, chain, stem, glass panel, LED component, transformer, or other identifiable fixture part.

Replacement Parts for Discontinued Quoizel Fixtures

A discontinued fixture does not necessarily mean every replacement component is unavailable.

Contact Quoizel with the old model number and ask whether:

• The original part remains in inventory
• A compatible replacement exists
• A newer component can be substituted
• A complete fixture replacement is necessary

Do not order glass or electrical parts based only on appearance because dimensions, mounting methods, voltage, wattage, and other specifications can differ.

Quoizel Returns and Exchanges

Quoizel’s current FAQ says returns and exchanges should be handled through the retailer where the fixture was purchased.

Contact the retailer for:

• Change-of-mind returns
• Refunds
• Exchanges
• Online order cancellations
• Shipping damage
• Missing shipments
• Incorrect merchandise

Return deadlines and conditions depend on the seller, so keep the original receipt, packaging, and order confirmation.

If the issue is a manufacturing defect rather than an ordinary retail return, Quoizel warranty support may also be appropriate.

Quoizel Fixture Arrived Broken or Damaged

If a new fixture arrives with broken glass, bent components, missing hardware, scratches, or shipping damage:

1. Take photographs before discarding the packaging.
2. Save all boxes and packing materials.
3. Confirm which components are damaged or missing.
4. Contact the retailer promptly about shipping damage or exchange options.
5. Contact Quoizel when replacement parts or manufacturer guidance are needed.

Do not install a fixture if damage affects electrical components, mounting hardware, structural support, or safe operation.

Quoizel Installation Help

Most Quoizel lighting fixtures are hard-wired. Quoizel recommends professional installation by a licensed electrician.

Every fixture should include an installation instruction sheet. Instructions can also be downloaded from the applicable product page on Quoizel.com.

Before installation:

• Confirm the model number
• Review all instructions
• Confirm the fixture is appropriate for the intended location
• Verify the electrical box and mounting support
• Check required bulb type and maximum wattage
• Confirm damp or wet location ratings when applicable

If installation instructions are missing or unclear, contact Quoizel Consumer Support before modifying the fixture.

Bulb and Wattage Questions

Bulb requirements differ by fixture.

Check the Quoizel product specifications for:

• Bulb base
• Number of bulbs
• Maximum wattage
• LED compatibility
• Integrated LED specifications
• Color temperature when applicable
• Dimmer compatibility

Do not exceed the fixture’s stated maximum wattage.

Quoizel LED and Dimmer Problems

Many Quoizel fixtures can use LED bulbs, and many are dimmable when paired with the correct bulb and compatible dimmer.

If a light flickers, hums, does not dim properly, or remains faintly illuminated when switched off:

• Confirm the bulb is designed to be dimmed.
• Check that the dimmer is compatible with the LED bulb or integrated LED fixture.
• Verify the wattage and bulb specifications.
• Review the fixture’s installation instructions.
• Contact Quoizel with the fixture model and dimmer information if the problem continues.

Damp-Rated vs. Wet-Rated Quoizel Lighting

Select a fixture designed for the environment where it will be installed.

• Damp-rated: intended for humid or protected locations such as covered patios, some bathrooms, and laundry rooms.
• Wet-rated: approved for locations exposed directly to water, including appropriate uncovered outdoor installations.

Check the exact fixture specifications rather than assuming that every product labeled “outdoor” or “bath” has the same rating.

Quoizel Outdoor Finish Warranty

Some outdoor Quoizel fixtures use Coastal Armour, Seaside Armour, or Exterior Elements finishes with extended five-year finish-defect coverage.

Coverage does not mean outdoor finishes will remain visually unchanged forever. Normal environmental aging and finish changes can occur, especially in harsh climates.

If you believe deterioration is abnormal, document:

• The fixture model
• Finish name
• Purchase date
• Installation location
• Photographs of the finish
• Exposure conditions

How to Clean Quoizel Lighting

Quoizel recommends turning fixtures off and allowing them to cool before cleaning or changing bulbs.

For routine care:

• Use a soft, dry cloth or feather duster.
• Use mild soap and water only where appropriate for the material.
• Avoid abrasive products.
• Avoid ammonia and harsh chemical cleaners.
• Do not place fixture parts in a dishwasher.

Specialty materials such as Tiffany glass, natural stone, fabric shades, mica, brass, wood, and natural fibers can require different cleaning methods. Check Quoizel’s current Care & Maintenance instructions before using a cleaner.

Quoizel Product Safety and Historical Recalls

Quoizel says its current fixtures are tested and certified to applicable safety standards unless otherwise noted, with UL or ETL certification information included in product specifications where applicable.

A historical U.S. Consumer Product Safety Commission recall announced in 2011 involved the Quoizel Northridge outdoor hanging lantern, model AGNT1912K. The affected lanterns were sold from June 2008 through January 2010 because the fixture could fall.

This was a specific historical recall and does not mean all Quoizel lighting is recalled.

If you own an older Quoizel fixture and suspect a safety issue, stop using it when continued operation could create an electrical, fire, structural, or falling-fixture hazard. Check the exact model against current government recall information and contact Quoizel.

How to Escalate a Quoizel Complaint

1. Identify whether the issue belongs to Quoizel or the retailer. Retailers generally handle returns, refunds, order cancellations, and shipping problems.
2. Collect documentation. Keep the receipt, SKU, photographs, installation instructions, and retailer correspondence.
3. Contact Quoizel Consumer Support. Call 1-800-645-3184 or email customerservice@quoizel.com.
4. For a warranty problem, submit the warranty claim. Include proof of purchase.
5. For replacement parts, identify the exact component. Use the instruction sheet when possible.
6. Keep the case information. Save email replies, claim numbers, and promised resolutions.
7. For an electrical or structural safety concern, stop using the fixture until it is properly evaluated.

Quoizel Corporate Information

Quoizel is headquartered in South Carolina:

Quoizel
6 Corporate Parkway
Goose Creek, SC 29445

The current consumer-support number is 1-800-645-3184.

Quoizel has operated since 1930 and today offers indoor and outdoor decorative lighting through lighting showrooms, authorized retailers, online sellers, marketplaces, and other retail partners.

Quoizel Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently has no published Quoizel customer reviews. The displayed rating is 0 out of 5 stars based on 0 reviews.

Because no reviews have been submitted, there is not enough CSN feedback to identify meaningful positive or negative customer-service trends involving Quoizel fixture quality, replacement parts, glass, installation, warranty handling, outdoor finishes, product availability, or Consumer Support.

Related Lighting and Home Improvement Customer Service Pages

• Lithonia Lighting Customer Service
• Lowe’s Customer Service

Quoizel Customer Service Frequently Asked Questions

What is the Quoizel customer service number?

Call Quoizel Consumer Support at 1-800-645-3184.

What are Quoizel customer service hours?

Current hours are Monday through Friday from 8:30 a.m. to 5 p.m. Eastern Time.

What is the Quoizel customer service email?

Email customerservice@quoizel.com.

How long is the Quoizel warranty?

Current general coverage is three years for lighting products, 90 days for glass and shades, and five years for qualifying Coastal Armour, Seaside Armour, and Exterior Elements finish defects, subject to the warranty terms.

Do I need a receipt for a Quoizel warranty claim?

Yes. Quoizel requires proof of purchase, such as a dated receipt or order confirmation from an authorized retailer.

Can I buy replacement Quoizel glass?

Replacement glass and other parts may be available depending on the fixture and whether it remains in production. Contact Quoizel with the model number.

How do I return a Quoizel light?

Quoizel’s current FAQ directs customers to the retailer where the fixture was purchased for returns and exchanges.

Can Quoizel help with installation?

Yes. Installation instructions are supplied with fixtures and are available from product pages. Quoizel also provides product-support assistance. Most hard-wired fixtures should be professionally installed by a licensed electrician.

Can I use LED bulbs in Quoizel fixtures?

Many Quoizel fixtures accept LED bulbs. Check the exact fixture specifications for bulb base, wattage, dimmer compatibility, and any special requirements.

Where is Quoizel headquartered?

Quoizel’s current headquarters are at 6 Corporate Parkway, Goose Creek, SC 29445.

Can CustomerServiceNumbers.com send me Quoizel replacement parts?

No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot issue warranty replacements, ship glass or parts, authorize returns, arrange repairs, provide electrical installation, or access Quoizel customer-service cases.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official support routes, warranty guidance, complaint resources, and public reviews independently from the companies listed.

Quoizel phone numbers, support hours, warranty terms, retailer relationships, replacement-part availability, product specifications, and safety information can change. Confirm important warranty, installation, electrical, return, and product information directly through Quoizel, the retailer, or an appropriate qualified professional.

Share Your Quoizel Customer Service Experience

Have you contacted Quoizel about a chandelier, pendant, wall light, bathroom fixture, outdoor lantern, lamp, integrated LED fixture, broken glass, replacement part, installation issue, warranty claim, finish problem, or another customer-service concern? Leave a factual review below explaining the general problem, which support route you used, and whether it was resolved.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with Quoizel, its investors, any authorized retailer, Lowe’s, Lithonia Lighting, an electrician, installer, warranty provider, or government agency. We cannot issue warranty replacements, process retailer refunds, send parts, install fixtures, determine electrical-code compliance, or resolve Quoizel claims. For electrical or structural installation and repair, use an appropriately qualified professional and follow the current fixture instructions and applicable codes.