Honda Roadside Assistance provides 24-hour help for eligible Honda vehicles experiencing a breakdown, flat tire, dead battery, vehicle lockout, fuel shortage, accident, or towing need. Coverage, towing destinations, reimbursement, and customer-paid expenses depend on the vehicle, model year, mileage, warranty or Honda Care status, location, and circumstances.

Honda Roadside Assistance Phone Number and Contact Options

Honda Roadside Assistance: 1-866-864-5211
Honda Automobile Customer Service: 1-800-999-1009
Honda in-car technology support: 1-888-528-7876
Honda recall information: 1-888-234-2138
Honda Roadside Assistance and HondaLink information: Honda owner roadside support
Honda Customer Relations form and chat: Contact Honda
Find an authorized Honda dealer: Honda dealer locator
Official Honda website: Honda Automobiles

Honda Roadside Assistance is available 24 hours a day, seven days a week. Honda Automobile Customer Service, technology support, dealerships, warranty departments, and other non-emergency teams have separate operating hours.

Honda Automobile Customer Service currently publishes telephone hours of Monday through Friday from 6:00 a.m. to 5:00 p.m. Pacific Time.

Emergency warning: Call 911 or the appropriate local emergency service first if anyone is injured, the vehicle is on fire, it is blocking traffic, there is smoke from the engine or battery, or the location creates an immediate danger. Honda Roadside Assistance is not a substitute for police, fire, highway-patrol, or emergency medical services.

Which Honda Support Number Should You Use?

Active breakdown, tow, flat tire, dead battery, lockout, or fuel need: Call 1-866-864-5211.

General Honda vehicle, dealer, warranty, or unresolved roadside complaint: Call 1-800-999-1009.
HondaLink, Bluetooth, navigation, smartphone integration, or in-car technology problem: Call 1-888-528-7876.
Safety recall question: Call 1-888-234-2138.
Dealer repair or service concern: Contact the service manager or general manager of the authorized Honda dealer involved.

Honda Care coverage question: Review the Honda Care contract and contact the administrator or dealer identified in the agreement.

Honda does not publish a dedicated email address for immediate roadside dispatch. Use the Roadside Assistance telephone number or HondaLink rather than an ordinary email or customer-relations form when a vehicle is disabled.

How to Request Honda Roadside Assistance

Eligible drivers can request service by calling 1-866-864-5211. HondaLink may also allow eligible users to request service and follow the status of the assigned provider.

Move the Honda away from traffic when it is safe to do so.
Turn on the hazard lights.
Call Roadside Assistance or open the HondaLink roadside option.
Provide the VIN, mileage, vehicle information, exact location, callback number, and nature of the problem.
Tell the advisor immediately if the vehicle is in an unsafe location.

Ask whether the requested service is covered.
Request the roadside case or dispatch number.
Ask for the provider’s name and estimated arrival time.
Confirm the towing destination and any customer-paid amount.
Keep the telephone available in case the provider needs directions.

Information to Have Ready When Calling Honda

Name of the vehicle owner or authorized driver
Complete vehicle identification number, or VIN
Honda model, model year, color, and vehicle type
License-plate number
Current odometer reading
Exact vehicle location
Road, direction of travel, exit, mile marker, cross street, or nearby landmark
A safe callback telephone number
A brief description of the problem
Whether the vehicle is in an unsafe location
Whether the Honda has a usable spare tire or tire-repair kit

Whether it is gasoline-powered, hybrid, plug-in hybrid, hydrogen-powered, or electric
Whether a trailer, cargo carrier, or other equipment is attached

How Long Is Honda Roadside Assistance Included?

Factory Honda Roadside Assistance generally applies to qualifying U.S. Honda vehicles beginning with model year 2015 when purchased new.

Coverage generally lasts for the New Vehicle Limited Warranty period:

Three years or 36,000 miles, whichever occurs first

The program applies in the United States, Canada, and Puerto Rico for eligible U.S. vehicles.

The exact eligibility can depend on:

Model year
Original in-service date
Current mileage
New, used, or Honda Certified status
Vehicle powertrain
Factory warranty status
Honda Care or another service contract
Country where the vehicle was originally sold
Cause of the disablement

Confirm coverage through the vehicle’s warranty booklet, Honda owner account, authorized dealer, Honda Customer Service, or Roadside Assistance using the VIN.

A Honda outside the included coverage period may still be able to request service, but the owner may be responsible for the cost.

Roadside Assistance Is Separate From Repair Coverage

Factory Roadside Assistance is an owner benefit and does not guarantee that the tire, battery, key, collision damage, or mechanical repair will be covered by a Honda warranty.

A tow may be included while the repair remains customer-paid.

Honda Roadside Assistance Versus Honda Care

Factory Honda Roadside Assistance and Honda Care are related but separate programs.

Factory Honda Roadside Assistance

Is included with qualifying new Honda vehicles
Uses 1-866-864-5211
Generally follows the three-year/36,000-mile New Vehicle Limited Warranty period
Provides specific emergency roadside services under Honda’s published program

Honda Care

Is an optional vehicle service contract
May include or extend roadside benefits
Has contract-specific limits, expiration dates, exclusions, and claim procedures
May require the contract number or prior authorization
Should be verified through the agreement or selling Honda dealer

Do not assume that every Honda Care contract uses the same coverage period, event limit, reimbursement amount, or contact instructions as factory Honda Roadside Assistance.

Honda Certified Pre-Owned Roadside Assistance

Honda Certified Pre-Owned vehicles may include 24-hour Roadside Assistance during the applicable Honda Certified limited-warranty period.

The exact duration depends on the certification program, original in-service date, mileage, and documents supplied with the vehicle. Review:

The Honda Certified inspection and warranty paperwork
The vehicle’s original in-service date
The applicable limited-warranty expiration
The Honda owner account
Information supplied by the selling Honda dealer

What Services Does Honda Roadside Assistance Provide?

Depending on eligibility, location, vehicle equipment, and the nature of the disablement, Honda Roadside Assistance may provide or coordinate:

Emergency towing after a mechanical breakdown
Flat-tire assistance
Battery jump-start service
Vehicle lockout assistance
Emergency fuel delivery
Limited winching when the vehicle is accessible
Accident towing
Trip-interruption assistance after an eligible breakdown
Travel and location information
Message relay to family or business contacts

Roadside availability does not mean that every tire, key, fuel expense, part, repair, towing destination, hotel, rental car, or other cost is included. Ask whether the requested service is covered before authorizing additional work or agreeing to a charge.

Who Provides Honda Roadside Service?

Honda’s published Roadside Assistance guide identifies AAA and affiliated motor clubs in the dispatch and referral process.

The towing or roadside company assigned to the case may be an independent contractor rather than:

An American Honda employee
A Honda dealership employee
A Honda Care employee
A Honda Motor Co. employee

Keep both the Honda roadside case number and the local provider’s company name for any later complaint, reimbursement request, or damage claim.

What to Do If Honda Roadside Assistance Does Not Arrive

If the estimated arrival time passes and the assigned provider has not contacted you:

Call 1-866-864-5211 again.
Provide the existing roadside case or dispatch number.
Ask whether the provider accepted the assignment.
Confirm the callback number and exact location sent to the provider.

Request the provider’s company name and updated estimated arrival time.
Ask for reassignment when the provider cannot respond.
Repeat that the vehicle is in an unsafe location when applicable.
Record the time of each call, estimated arrival time, provider, and response.

Call police, highway patrol, or emergency services when the disabled vehicle presents a traffic hazard or the occupants cannot remain safely at the location.

How to File a Honda Roadside Assistance Complaint

While the roadside request remains active, call 1-866-864-5211 and ask the advisor to review or escalate the dispatch.

After the immediate incident, contact:

Honda Automobile Customer Service: 1-800-999-1009
Online customer-relations form: Contact Honda
Authorized-dealer management: When the complaint involves a covered repair, dealer destination, diagnosis, or vehicle release

Honda Care administrator or selling dealer: When an optional service contract controls the benefit

Honda Automobile Customer Service mailing address:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop CHI-5
1919 Torrance Blvd.
Torrance, CA 90501-2746

Information to Include in a Honda Roadside Complaint

Honda model, model year, and mileage
A partial VIN for ordinary unsecured correspondence
Date, time, and general location of the incident
Roadside case or dispatch number
Service requested
Assigned roadside or towing provider
Original and revised arrival estimates
Actual arrival time or provider no-show
Callback number and location sent to the provider
Towing destination
Any amount requested or paid
Photographs, receipts, and relevant messages
A chronological explanation of what occurred
The resolution requested

How to Escalate an Unresolved Complaint

Ask the Roadside Assistance advisor to review the active case.

Request a supervisor when the provider is not responding or the dispatch information is incorrect.
Keep the roadside case number and provider information.
Open a Honda Automobile Customer Service case after the immediate event.
Ask for a separate customer-service case number and expected follow-up date.

Contact the dealer’s service manager or general manager when a warranty repair is involved.
Contact the Honda Care administrator when the issue is contract-specific.
Submit receipts, photographs, and prior correspondence.
Ask for a written explanation when coverage or reimbursement is denied.

Review the applicable warranty booklet or service-contract terms before challenging the decision.

Where Will Honda Tow the Vehicle?

When an eligible Honda is disabled because of a mechanical problem, covered towing generally transports it to the nearest authorized Honda dealer.

Before the tow begins, confirm:

The dealer name and address
Whether the dealer can accept the vehicle
Whether the service department is open
Where the keys will be left after hours
Whether the requested destination is covered
Whether an alternate destination creates a customer-paid charge
Whether storage or a second tow may be required
Whether a flatbed or specialized towing method is needed

A roadside tow does not guarantee immediate diagnosis, same-day repair, warranty approval, a loaner vehicle, or parts availability.

Can Honda Tow to an Independent Repair Shop?

An independent repair facility or customer-selected destination may not be included. Ask whether the destination is permitted and whether the owner must pay the entire cost or additional mileage.

If an emergency warranty repair is performed outside the authorized Honda dealer network, the customer may have to pay the repair facility and then ask an authorized Honda dealer to review the expense for possible warranty reimbursement.

After-Hours Towing

If the dealer cannot receive the Honda after hours, ask whether the vehicle will be left in an approved after-hours area or temporarily stored for later delivery.

Confirm where the vehicle and keys will remain, when delivery will occur, and whether storage or a second tow will create a charge.

Honda Flat-Tire Assistance

Honda Roadside Assistance may dispatch a provider to help with a flat tire.

Tell the advisor:

Which tire is affected
Whether a spare tire is present
Whether a tire-repair or mobility kit is supplied
Whether the spare or repair kit appears usable
Whether the wheel, suspension, or body appears damaged
Whether locking wheel nuts or special tools are involved
Whether the vehicle is near moving traffic

The owner remains responsible for repairing or replacing the damaged tire unless another tire warranty or protection plan applies.

If the Honda has no usable spare or repair kit, tell the advisor. Towing may be offered, but Roadside Assistance does not promise mobile delivery of a replacement tire.

Honda Battery Jump-Start Assistance

Roadside Assistance may dispatch a provider to jump-start a discharged 12-volt battery.

Tell the advisor if:

The battery is leaking, swollen, overheated, or visibly damaged
There is smoke, fire, or a strong unusual odor
The vehicle repeatedly loses power after being started
The dashboard displays an electrical-system warning
The Honda is a hybrid, plug-in hybrid, hydrogen-powered, or electric vehicle

Do not touch exposed or damaged high-voltage components. Contact emergency services when there is smoke, fire, leaking fluid, or another immediate electrical hazard.

A jump-start does not automatically include battery replacement, diagnosis, or repair.

Honda Lockout Assistance

Roadside Assistance may help gain access when keys are locked inside the Honda.

For security, the driver may need to provide identification and proof of authorization to access the vehicle.

Lockout assistance does not automatically cover:

A replacement key
A replacement key fob
Key programming
Broken-key extraction
Repair of damaged locks
Transportation to retrieve another key

Call emergency services immediately when a child, vulnerable person, or animal is locked inside and faces danger.

Honda Emergency Fuel Delivery

Honda’s published Roadside Assistance guide describes emergency delivery of up to two gallons of fuel.

Fuel-delivery assistance is limited to two occurrences per calendar year under the published program.

Before dispatch, confirm:

The correct fuel type
Whether the vehicle is gasoline-powered, hybrid, plug-in hybrid, hydrogen-powered, or electric
Whether the fuel itself or another service expense is customer-paid

Whether the Honda displays a separate mechanical warning

Emergency fuel delivery is intended to help the driver reach a nearby station, not to provide a full tank.

Honda Winching and Inaccessible Vehicles

Limited winching may be available when the Honda is accessible to the standard roadside vehicle and the recovery can be performed safely.

Off-road recovery, deep mud, floodwater, snow, difficult terrain, specialized recovery equipment, or a location inaccessible to the dispatched vehicle may not be covered.

Ask for the estimated customer-paid amount before authorizing specialized recovery work.

What to Do After a Honda Accident

Call emergency services when anyone is injured or the scene is unsafe.
Move away from traffic when it can be done safely and lawfully.

Contact police when required.
Notify the automobile insurer.
Call Honda Roadside Assistance if the vehicle requires towing.
Photograph the vehicles, damage, road conditions, and surrounding area when safe.
Collect appropriate information from other involved parties.
Keep the police-report or incident number.

A customer may request towing to a Honda ProFirst Certified Collision Repair Facility when an appropriate facility is available.

Do not assume that factory Roadside Assistance pays for collision repairs, insurance deductibles, impound charges, storage, rental transportation, property damage, or every accident-related tow.

Honda Trip-Interruption Assistance

An eligible mechanical disablement may qualify for limited trip-interruption reimbursement when it occurs more than 100 miles from the owner’s primary residence.

Honda’s published program describes:

Consideration of expenses during the first three consecutive days after the breakdown
A maximum of $100 per day
A maximum of $300 per incident
Possible reimbursement for reasonable meals, lodging, and alternate transportation
Possible vehicle-reunite transportation within the overall program limit

Eligibility and payment are not automatic. Contact Honda Roadside Assistance during the disablement, ask whether the incident qualifies, follow the advisor’s instructions, and retain original itemized receipts and repair records.

Can You Arrange Your Own Tow?

Call Honda Roadside Assistance before hiring a towing company whenever official dispatch is available. Self-arranged service does not guarantee reimbursement.

If immediate circumstances require an independent provider:

Use a properly licensed and insured towing company.
Confirm that its equipment is appropriate for the Honda.
Obtain an original itemized receipt.
Keep proof of payment.
Record the pickup and destination locations.
Record the towing mileage.
Document why official dispatch could not be used.
Contact Honda promptly and request current reimbursement instructions.

Do not assume that Honda will reimburse the full amount. Eligibility can depend on the vehicle, covered event, destination, authorization, provider, documentation, and applicable warranty or Honda Care terms.

Services and Expenses Honda Roadside Assistance May Not Cover

Depending on the vehicle and applicable program, customer-paid or excluded items may include:

A replacement tire or wheel
A permanent tire repair
A replacement key or key fob
Key programming
Fuel supplied during an emergency delivery
Battery replacement or diagnosis
Parts, fluids, or mechanical repairs
A customer-selected towing destination
Extra towing mileage
Storage or a second tow not authorized by the program
Police-ordered or impound towing
Collision-related expenses
Off-road or specialized recovery
Hotel, rental-car, meal, airline, or taxi costs that do not qualify for trip interruption
Services outside the applicable warranty or contract period

Ask whether the requested service is covered before agreeing to a customer-paid charge.

Honda Roadside Assistance Scam Warning

Fraudsters and misleading advertisements may publish unofficial Honda roadside numbers or impersonate Honda, Honda Care, a dealer, AAA, or a towing provider.

Verify telephone numbers through Honda’s official website, HondaLink, or the vehicle’s documents.
Use 1-866-864-5211 for official factory Honda Roadside Assistance.
Do not provide passwords or one-time verification codes to an unsolicited caller.

Do not pay using gift cards or cryptocurrency.
Confirm the towing company assigned to the official roadside case.
Ask for an itemized receipt for any customer-paid amount.
Do not publicly post the complete VIN or exact current roadside location.

Honda Company, Parent, and Leadership Information

Honda Roadside Assistance is not a separate corporation. It is an owner-support program associated with American Honda Motor Co., Inc., authorized Honda dealers, roadside dispatch organizations, and independent service providers.

U.S. company: American Honda Motor Co., Inc.
Global parent: Honda Motor Co., Ltd.
President and CEO of American Honda: Eiji Fujimura
President and CEO of Honda Motor Co., Ltd.: Toshihiro Mibe

American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501

Honda Automobile Customer Service mailing address:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop CHI-5
1919 Torrance Blvd.
Torrance, CA 90501-2746

The Torrance corporate office and Customer Service mailing address are not towing yards, repair facilities, roadside-dispatch centers, vehicle drop-off locations, or guaranteed walk-in complaint offices.

For additional headquarters and corporate complaint information, see the exact Honda corporate office and headquarters page.

Honda Roadside Assistance Frequently Asked Questions

What is the Honda Roadside Assistance phone number?

Call 1-866-864-5211 for Honda Roadside Assistance.

Is Honda Roadside Assistance available 24 hours?

Yes. Honda Roadside Assistance is available 24 hours a day, seven days a week.

Can I request Honda Roadside Assistance through HondaLink?

Eligible users may request Roadside Assistance and follow the service status through HondaLink.

How long is Honda Roadside Assistance included?

Qualifying new U.S. Honda vehicles generally receive Roadside Assistance for three years or 36,000 miles, whichever occurs first. Verify the specific vehicle through its VIN and warranty documents.

Does Honda Roadside Assistance work in Canada?

Eligible U.S. Honda vehicles are generally supported in the United States, Canada, and Puerto Rico.

Is Honda Roadside Assistance the same as Honda Care?

No. Factory Honda Roadside Assistance is included with qualifying new vehicles. Honda Care is an optional vehicle service contract that may include separate or extended roadside benefits.

Is Honda Roadside Assistance free?

Eligible dispatch and covered services may be included during the applicable period. Tires, replacement keys, fuel, parts, repairs, alternate destinations, and noncovered services may remain the owner’s responsibility.

Does Honda Roadside Assistance cover a flat tire?

Flat-tire assistance may be available. Repair or replacement of the damaged tire is not automatically included.

What happens if my Honda does not have a spare tire?

Tell the advisor when calling. Depending on the vehicle, equipment, location, and coverage, towing may be offered. Roadside Assistance does not promise mobile delivery of a replacement tire.

Does Honda Roadside Assistance jump-start a battery?

Yes. Battery jump-start assistance is included among Honda’s published roadside services. Battery replacement and diagnosis are separate.

Can Honda unlock my vehicle?

Lockout assistance may be available. Replacement keys, key fobs, key creation, and programming are not automatically included.

Does Honda Roadside Assistance deliver fuel?

Honda’s published guide describes delivery of up to two gallons and limits the service to two occurrences per calendar year.

Where will Honda tow my vehicle?

Covered mechanical-breakdown towing generally goes to the nearest authorized Honda dealer.

Can I choose another dealer or repair shop?

A preferred or independent destination may produce an additional charge or may not be included. Confirm the destination and cost before towing begins.

Does Honda Roadside Assistance handle accidents?

Honda can help arrange accident towing after immediate safety and emergency needs have been addressed. Contact the insurer and police when appropriate.

How long does Honda Roadside Assistance take?

Honda does not publish one universal arrival time. Timing depends on the location, traffic, weather, provider availability, towing equipment, requested service, and safety conditions.

What should I do if the roadside provider does not arrive?

Call 1-866-864-5211, provide the case number, confirm the callback and location details, request an updated ETA, and ask for reassignment when necessary.

How do I complain about Honda Roadside Assistance?

Ask the Roadside Assistance advisor to review the active dispatch. For follow-up, call Honda Automobile Customer Service at 1-800-999-1009 or submit the official customer-relations form.

Will Honda reimburse a tow I arranged myself?

Reimbursement is not guaranteed. Contact Honda first when possible, use a licensed provider, retain the original itemized receipt, and follow Honda’s current reimbursement instructions.

Does Honda provide trip-interruption assistance?

An eligible mechanical disablement more than 100 miles from home may qualify for limited reimbursement. Honda’s published program describes a maximum of $300 per incident and $100 per day for up to three days.

Who owns Honda?

American Honda Motor Co., Inc. is the U.S. organization. Its global parent is Honda Motor Co., Ltd.

Honda Roadside Assistance Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays no published Honda Roadside Assistance reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Future reviews may describe a genuine firsthand experience involving:

Towing
A provider delay or no-show
A changing estimated arrival time
Flat-tire assistance
A battery jump-start
Vehicle lockout service
Emergency fuel delivery
HondaLink dispatch
An accident tow
A towing destination
An unexpected payment request
A Honda Care coverage question
Trip-interruption assistance
A reimbursement request
Vehicle damage during towing
Complaint handling

A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every Honda owner, dispatcher, dealer, towing company, contractor, vehicle, or roadside incident.

Related Honda and Roadside Assistance Pages

Privacy Warning Before Posting a Honda Roadside Review

Do not publish a complete VIN, roadside case or dispatch number, HondaLink credentials, license-plate number, exact current roadside location, home address, private telephone number, email address, payment-card information, driver’s-license details, Honda Care contract number, insurance or accident documents, police reports, medical information, account passwords, or towing receipts containing personal data.

Do not post the full names of nonpublic dispatchers, towing operators, dealer employees, or contractors. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Honda roadside, warranty, owner-support, Honda Care, corporate, and leadership resources together with the customer reviews visibly published on this website.

Telephone numbers, coverage periods, service limits, towing destinations, trip-interruption benefits, reimbursement procedures, provider relationships, leadership, and company information can change. Verify important instructions through Honda, HondaLink, the vehicle’s warranty booklet, the applicable Honda Care contract, and an authorized dealer.

Share Your Honda Roadside Assistance Experience

Have you contacted Honda Roadside Assistance about a breakdown, tow, flat tire, dead battery, lockout, fuel delivery, provider delay, no-show, towing destination, unexpected charge, accident, Honda Care coverage, trip interruption, reimbursement request, vehicle damage, or complaint?

Share the general location, approximate date, Honda model and year, service requested, response received, and whether the problem was resolved. Do not include private VIN, dispatch, HondaLink, payment, identification, insurance, contract, medical, or exact-location information.

Page Update Note

This Honda Roadside Assistance page was researched and updated on July 30, 2026. The update verified the primary roadside number, 24-hour availability, HondaLink option, factory coverage period, Honda Care distinction, towing and roadside services, fuel-delivery limits, trip-interruption terms, complaint routes, company leadership, related internal links, and the exact status of the customer-review section.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with American Honda Motor Co., Inc., Honda Motor Co., Ltd., Honda Care, HondaLink, AAA, any authorized Honda dealer, towing company, roadside contractor, insurer, police department, highway authority, emergency-service provider, collision center, or employee.

This website cannot dispatch roadside assistance, locate or unlock a Honda, determine warranty or Honda Care eligibility, change a towing destination, authorize repairs, issue reimbursement, retrieve a vehicle, access HondaLink, decide a warranty claim, or submit a complaint on an owner’s behalf.

Roadside contacts, coverage terms, fuel limits, towing destinations, reimbursement procedures, provider availability, and company information may change. Verify current information through Honda, the vehicle’s documents, the applicable Honda Care agreement, and an authorized dealer.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Honda Roadside Assistance Phone Number, Coverage, Complaints, and Reviews