Radisson Customer Service, Reservations and Complaints

Radisson customer service can assist with hotel reservations, cancellations, billing questions, Choice Privileges, missing stays and guest complaints. The correct support route depends on the hotel’s location because Radisson brands in the Americas are owned by Choice Hotels, while Radisson Hotel Group handles locations outside the Americas.

Who Handles Radisson Customer Service?

Choice Hotels owns the Radisson brands in the Americas, including Radisson, Radisson Blu, Radisson RED, Park Plaza, Country Inn & Suites and Park Inn by Radisson. Reservations and guest support for these properties are handled through Choice Hotels.

Outside the Americas, Radisson brands are owned and operated through Radisson Hotel Group, an unaffiliated company headquartered in Belgium. International guests should use the support information on their reservation confirmation or the official Radisson Hotel Group contact page.

How to Contact Radisson Customer Service

• New or Existing Reservation: Call 1-877-424-6423 or use the online reservation-management tool.
• Hotel Complaint: Contact the hotel manager, then call Customer Relations at 1-800-300-8800 if the matter remains unresolved.
• Billing or Receipt Problem: Contact the hotel and submit a billing request through the official customer-service form.
• Choice Privileges Points or Account: Call 1-888-770-6800.
• Missing Stay: Submit the missing-stay request through Choice Privileges.
• Reservation Made Outside the Americas: Use Radisson Hotel Group’s international contact page.

Radisson Reservations and Cancellations

For a Radisson reservation made through ChoiceHotels.com or by telephone with Choice Hotels, use the official Manage Reservations page. The reservation can be located using the confirmation number and the guest’s last name.

Cancellation and change rules depend on:

• The hotel and destination
• The selected rate
• The scheduled arrival date
• Whether the booking was prepaid
• Whether the rate was refundable or nonrefundable
• Whether the reservation was made directly or through another company

Review the cancellation deadline in the confirmation email before making changes. Save the cancellation number, cancellation email and the name of any representative who assisted.

If the online tool does not recognize the reservation, call 1-877-424-6423. A hotel may also be able to confirm whether a reservation remains active, but the original booking source may control changes and refunds.

Third-Party Radisson Reservations

A Radisson reservation made through an online travel agency, travel agent, airline, credit-card travel portal or tour operator is subject to that provider’s terms. Changes, cancellations and refunds must normally be requested through the provider that accepted the booking.

Contact both the booking provider and hotel when:

• The provider says the reservation is confirmed but the hotel cannot locate it.
• The hotel says the reservation was canceled but the provider shows it as active.
• The hotel and booking provider both collected payment.
• A room type, guest name or stay date was transmitted incorrectly.
• A refund was approved but has not appeared.

Do not cancel through one company and assume that the other company’s system updated automatically. Request written confirmation showing the reservation status and any refund amount.

Radisson Hotel Complaints

For an immediate problem during a stay, contact the front desk or manager while the hotel still has an opportunity to correct it. Examples include:

• Room cleanliness or maintenance
• Heating, air-conditioning or plumbing problems
• Noise or room-location concerns
• Missing amenities
• Incorrect room type
• Accessibility problems
• Parking or resort-fee questions
• Employee-conduct concerns

If the matter is not resolved by the hotel, call Choice Customer Relations at 1-800-300-8800 or use the official customer-service form. The form includes topics for hotel feedback, billing issues, missing stays, missing points, recent receipts and account assistance.

Explain what happened, when it was reported to the property and what resolution is requested. Ask for a case number and keep copies of all responses.

Radisson Billing, Deposits and Refunds

Begin billing questions with the hotel listed on the receipt. The hotel can explain room charges, taxes, parking, deposits, incidental holds, food and beverage purchases, pet fees and other property-level charges.

Before escalating:

1. Compare the final hotel receipt with the payment-card statement.
2. Determine whether the amount is a pending authorization or a completed charge.
3. Check whether multiple rooms or separate incidental charges were involved.
4. Ask the hotel for an itemized receipt.
5. Record the date and amount of any promised refund.

For unresolved billing issues, contact Choice Customer Relations or select Billing issues on the customer-service form. A bank controls how quickly released authorizations and approved refunds appear, so ask the hotel for written confirmation of the release or refund.

Choice Privileges and Former Radisson Rewards Americas Accounts

Radisson Rewards Americas was integrated into Choice Privileges. Guests with Radisson stays in the Americas should now use Choice Privileges for eligible points, reward nights, account questions and missing stays.

• Choice Privileges Reservations: 1-800-521-2121
• Choice Privileges Service Center: 1-888-770-6800
• Choice Privileges Contact Information: Choice Privileges Support

For missing points or a missing stay, have the hotel receipt, confirmation number, stay dates and Choice Privileges member number available. The name on the reservation should match the loyalty account.

Customers can also review the separate Choice Privileges customer-service guide.

Radisson Hotels Outside the Americas

Radisson Hotel Group handles hotels outside North America, South America, Central America and the Caribbean. Its official contact page currently lists English-language support as available 24 hours a day.

• International Contact Page: Radisson Hotel Group Contact Information
• Number Displayed for U.S. Callers: +353 1 513 8080

Because this is an international number, telephone charges may apply. Verify the appropriate country and language on the contact page before calling.

Radisson Rewards outside the Americas remains separate from Choice Privileges. Use the loyalty program and support route associated with the hotel’s region and the website through which the stay was booked.

Lost Items at a Radisson Hotel

Contact the hotel directly for an item left in a guest room, meeting room, restaurant, parking area or public space. Central reservations and Choice Privileges generally cannot search a property’s lost-and-found inventory.

Provide:

• The guest’s name and stay dates
• Room number when known
• A detailed description of the item
• The last place and time it was seen
• Distinctive markings, serial numbers or photographs
• Safe return-shipping contact information

Do not publish serial numbers, room numbers or shipping addresses in a public review.

How to Escalate a Radisson Complaint

1. Report the problem to the hotel’s front desk.
2. Ask for the manager on duty or general manager.
3. Save the folio, photographs, confirmation and written responses.
4. Contact Choice Customer Relations at 1-800-300-8800.
5. Submit the official customer-service form if supporting documents are needed.
6. State the requested resolution clearly.
7. Ask for a case number and record follow-up dates.

For corporate-office information involving Radisson brands in the Americas, see the verified Choice Hotels corporate-office guide. The headquarters number is not the best starting point for ordinary reservations or hotel complaints.

Radisson Customer Reviews and Complaints

CustomerServiceNumbers.com currently has no published Radisson customer reviews. With zero reviews, there is not enough CSN feedback to calculate a meaningful rating or identify a supported complaint pattern involving reservations, cancellations, billing, room conditions, Choice Privileges or Customer Relations.

Customers comparing hotel support can also review:

• Marriott customer service
• Hilton Honors customer service
• Wyndham customer service
• Ramada customer service
• Sheraton customer service

Radisson Customer Service FAQs

What is the Radisson customer service number?

For Radisson hotels in the Americas, call Choice Customer Relations at 1-800-300-8800. For reservations, call 1-877-424-6423.

Is Radisson customer service available 24 hours?

Choice Hotels currently lists Hotel Reservations and Customer Relations as available 24 hours a day, seven days a week.

How do I cancel a Radisson reservation?

Use the Choice Hotels Manage Reservations page for an eligible direct booking or call 1-877-424-6423. A third-party reservation must generally be canceled through the company that accepted the booking.

Who owns Radisson hotels in the United States?

Choice Hotels owns the Radisson brands in the Americas. Radisson Hotel Group owns the brands outside the Americas and is an unaffiliated company.

Is Radisson Rewards still used in the United States?

Radisson Rewards Americas was integrated into Choice Privileges. Eligible Radisson stays in the Americas now use Choice Privileges.

How do I complain about a Radisson hotel?

Start with the hotel manager. If the concern remains unresolved, contact Choice Customer Relations at 1-800-300-8800 or submit the official customer-service form.

How do I obtain a Radisson receipt?

Contact the hotel directly or select the recent-receipt or billing option on the Choice Hotels customer-service form. Have the confirmation number, hotel location and stay dates ready.

Who handles a Radisson booking made through Expedia or Booking.com?

The third-party company that accepted the reservation generally controls changes, cancellations and refunds. Contact the hotel as well if the reservation information does not match.

Is CustomerServiceNumbers.com affiliated with Radisson?

No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with Radisson, Choice Hotels International or Radisson Hotel Group.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company contact information and share customer-service experiences since 2004. CSN cannot access Radisson reservations, cancel hotel stays, issue refunds, adjust charges, award Choice Privileges points or contact a hotel on a guest’s behalf.

Radisson contact information and ownership routes vary by region. Verify important details through the official website and reservation confirmation before canceling a stay or providing private information.

Share Your Radisson Customer Service Experience

Have you contacted Radisson about a reservation, cancellation, hotel stay, billing problem, refund, missing item, Choice Privileges account or customer-service complaint? Share your experience below to help other travelers.