Reach Marriott Customer Service Reviews And Complaints

Marriott, I recently stayed at the Fairfield Inn by Marriott Evansville East in Evansville Indiana. My first disappointment was at check in. I had booked a reservation thru Expedia for June 26, 2015 through June 28, 2015. When I was checking in, a man walked in asking for two rooms for two nights. He was quoted ten dollars less than what I paid. When I asked the person at the desk why his rate was cheaper, she was not sure. I asked if it was because I had reserved a room in advance using Expedia and she said probably. The man checking in and the woman who were in front of me checking in both received a gift bag but, I did not? What’s up with that? When we took our luggage to our room, I found three bath towels and two wash cloths for four people. I stopped by the front desk on our way out and asked for the additional towels. I was told that I could pick them up at the front desk on our return from dinner. When I came back to the hotel, I did get the requested towels and washcloths. I asked for directions to a local church to attend a funeral the next day. The person at the desk could not help me. The church was Three Miles from the hotel! Thank God for GPS! My next issue came when I was searching for the hair dryer. There were rolled up socks in the drawer under the tv stand. I don’t know if they were clean or dirty but they were not ours! The morning of the funeral we were walking down the hallway where a housekeeping employee was standing outside of a room texting. When she saw us, she put her phone in her pocket. When we returned from the funeral, the beds had been made but there were No Towels or Washcloths! I went to the front desk where I was given the linens. We were already in a very stressful situation and the experience of staying at this hotel did not help.

Marriott, And one is to many, we stayed there and were charged $560 dollars for potential damages, we were not told about these charges upon checkin and were not charged this until after we checked out. We will eventually get it back but the point is we should have been informed about these charges so we could have stayed somewhere else. We hadn’t yet left town when we noticed the charges so we went back over there and the guy was rude, he refused to call a manager, he refused to give us corporates number, and he refused to put it in writing that he refused to do anything to help us. We were left with $27 dollars at the time to get home on and the feed our kids for two weeks until payday but it didn’t t end there later that night I noticed another charge for $3.00 from them and for what I have no idea.