Xhose customer service can help with expandable garden hose leaks, burst hoses, couplings, warranty claims, product instructions and eligible replacements. Current Xhose products are associated with Emson, while some older hoses and packaging may still display DAP branding or different warranty information.
Xhose Customer Service Phone Number and Contact Information
The New York telephone number is a corporate-office number, not the best first route for a hose leak, retailer return or warranty claim. Start with
1-800-423-4248 or
support@emson.zendesk.com.
Is Xhose Still a DAP Product?
Older Xhose products, manuals and advertising may display the DAP name. Current Emson materials identify Xhose as part of Emson’s product portfolio, and current Xhose Pro instructions identify Emson as the distributor.
If the original packaging specifically names DAP:
- Keep the packaging and receipt.
- Check the exact warranty printed with that product.
- Contact Emson first for current Xhose guidance.
- If Emson directs you back to DAP, call DAP at 1-888-327-8477.
Do not assume that a current Emson warranty applies retroactively to every older DAP-branded hose.
Best Xhose Support Route by Issue
- Hose purchased from Home Depot, Lowe’s, Menards or another retailer: Check the retailer’s return period first.
- Manufacturing defect outside the store return period: Contact Emson and request warranty instructions.
- Marketplace purchase: Contact the seller shown on the order before assuming the manufacturer or marketplace will provide a refund.
- Leak at the faucet connection: Check the rubber washer and coupling before filing a claim.
- Split, burst or leaking hose body: Turn off the water, drain the hose and document the defect.
- Hose does not expand: Check the nozzle, valve position, water pressure and possible restrictions.
- Hose will not retract: Shut off the source, open the nozzle or valve and allow all water to drain.
- Wrong or damaged shipment: Contact the retailer or seller that processed the order.
- Unknown or duplicate charge: Contact the named merchant and payment provider.
Information to Have Before Contacting Xhose
- Exact product name
- Hose length
- Model or item number
- Color and coupling type
- Date of purchase
- Retailer or marketplace seller
- Original sales receipt or order confirmation
- Photographs of the product and packaging
- Photograph or video showing the leak or defect
- Location of the leak
- Approximate household water pressure when known
- Previous support case or email
- A clear explanation of the requested resolution
Do not publicly post payment information, complete order numbers, addresses, private telephone numbers or unredacted customer-service correspondence.
Xhose Pro Warranty
Current retail listings for certain Xhose Pro DAC-5 models advertise a five-year limited manufacturer warranty. The exact model, seller, packaging and purchase date determine the applicable warranty.
A warranty claim commonly requires:
- The original purchaser
- Dated proof of purchase
- The product model and length
- A description of the defect
- Photographs or video
- The original packaging when available
Damage caused by misuse, incorrect storage, hot water, modification, excessive pulling, normal wear or leaving the hose under pressure may not qualify as a manufacturing defect.
Contact Emson before shipping the hose, fittings or proof of purchase. Do not mail a product to a corporate address without receiving current warranty or return instructions.
Retail Return Versus Manufacturer Warranty
A retailer return and a manufacturer warranty are different processes.
- Retail return: Used when the product is still within the seller’s return window.
- Marketplace return: Controlled by the marketplace and individual seller terms.
- Manufacturer warranty: Used for a qualifying product defect under the warranty supplied with the hose.
Start with the retailer when the hose was recently purchased. A store may be able to replace or refund the product more quickly than a manufacturer claim.
Xhose Leaks at the Faucet or Coupling
A leak at the faucet connection may be caused by a missing, damaged or incorrectly seated rubber washer rather than a failed hose body.
- Turn off the water at the faucet.
- Release pressure from the hose.
- Disconnect the female coupling.
- Confirm that the rubber washer is present.
- Check whether the washer is cracked, flattened or misaligned.
- Seat the washer firmly inside the coupling.
- Reconnect the hose by hand without cross-threading it.
- Turn the water on gradually and check for leaks.
Avoid overtightening the fitting with pliers because excessive force can damage the coupling or faucet threads.
Xhose Split, Burst or Body Leak
For a split or burst hose:
- Turn off the water at the source immediately.
- Open the nozzle or end valve to release pressure.
- Allow the hose to drain completely.
- Photograph the damaged section.
- Photograph the model information and receipt.
- Stop using the hose until support reviews the defect.
- Contact the retailer or Emson.
Do not attempt an improvised repair that may separate under pressure. A patched expandable hose may not retain its original strength or expansion characteristics.
Xhose Does Not Expand Fully
The hose uses water pressure to reach its working length. It may not fully expand when:
- The water source is only partially open.
- The on-and-off valve is open while the hose is filling.
- No spray nozzle or flow restriction is attached.
- The hose is twisted or trapped under an object.
- The coupling or nozzle is clogged.
- The household water pressure is unusually low.
- The inner tube is damaged.
For initial setup:
- Install the rubber washer.
- Connect the hose to the water source.
- Attach the supplied end valve and a suitable spray nozzle.
- Place the end valve in the off position.
- Turn on the water gradually.
- Allow the hose to expand before opening the end valve.
Xhose Will Not Retract
The hose must be depressurized and drained before it can return to its compact size.
- Turn off the faucet completely.
- Point the nozzle away from people and property.
- Open the nozzle or end valve.
- Allow the remaining water to drain.
- Lift low sections carefully so trapped water can escape.
- Wait for the hose to contract before storing it.
Do not pull or stretch an empty hose to force it to a longer length.
Low Water Flow or Weak Spray
Check for:
- A faucet that is not fully open
- A clogged spray nozzle
- A partially closed end valve
- A twisted or pinched hose
- A damaged inner tube
- A clogged washer screen or accessory
- Low household water pressure
- Several hoses or sprinklers operating at once
Disconnect accessories one at a time to identify the restriction. Do not use compressed air or unusually high pressure to clear the hose.
Using Xhose With a Sprinkler
An expandable hose can contract when water pressure is released. A lightweight sprinkler that is not secured to the ground may be dragged a short distance as the hose retracts.
- Position the sprinkler before opening the end valve.
- Point the sprinkler away from people.
- Secure an oscillating or lightweight sprinkler when necessary.
- Turn off the water at the source before moving equipment.
- Drain the hose after use.
How to Store an Xhose
- Turn the water off at the faucet after every use.
- Open the nozzle or valve and drain the hose completely.
- Do not leave the hose pressurized while unattended.
- Keep it shaded when practical.
- Avoid dragging it across sharp metal, broken glass or rough edges.
- Do not tightly wind it around a narrow hook.
- Store it indoors during harsh winter weather.
- Keep the hose away from children and pets.
Water left inside the hose can freeze and damage the inner tube, fittings or outer fabric.
Do Not Use Hot Water
The Xhose Pro instructions say not to run hot water through the hose. Use it for routine cold-water outdoor watering unless the documentation for the exact model expressly states otherwise.
Hot water may damage the inner tube or create a burn and pressure hazard.
Is Xhose Safe for Drinking Water?
The Xhose Pro instruction manual states that the hose is not intended for drinking-water use.
Do not drink directly from the hose or use it as a potable-water supply for:
- People
- Pets
- Recreational vehicles
- Boats
- Food preparation
- Emergency drinking-water storage
Use a hose specifically labeled and certified for potable-water use when drinking-water safety is required.
Xhose Is Not a Toy
Do not stretch or expand the hose while it is empty. An expandable hose can snap back quickly if it is pulled and released without water pressure.
- Keep children away during setup and draining.
- Do not point the hose or nozzle at another person.
- Do not swing or pull the hose as a toy.
- Turn the faucet off before disconnecting fittings.
Missing, Wrong or Damaged Xhose Order
Contact the company that processed the order.
Have ready:
- Order confirmation
- Seller name
- Hose model and length
- Tracking number
- Photographs of the box and shipping label
- Photographs of missing, wrong or damaged contents
A retailer, marketplace seller and manufacturer may use different return addresses. Do not mail the product until the correct company provides instructions.
Unknown or Duplicate Xhose Charge
An unfamiliar transaction may involve:
- A retailer or marketplace seller
- A direct-response order
- A separate shipping or processing charge
- An additional hose included in a promotional offer
- A pending authorization beside the final charge
- An unauthorized purchase
- Review the complete merchant descriptor.
- Search email for an order confirmation.
- Determine whether each charge is pending or completed.
- Contact the merchant that processed the sale.
- Request written cancellation or refund information.
- Contact the payment provider promptly if a completed charge remains unauthorized.
Xhose Scam and Fake Support Warnings
- Use Emson.com, the number printed in the product manual or the retailer that sold the hose.
- Do not trust an unofficial support number solely because it appears in a sponsored search result.
- Do not provide a complete payment-card number through social media.
- Do not share passwords or verification codes.
- Do not allow an unknown support agent to control a phone or computer remotely.
- A legitimate refund or replacement should not require gift cards or cryptocurrency.
- Verify promotional offers and separate shipping charges before completing an order.
- A review posted here does not create a return or warranty claim.
How to Escalate an Xhose Complaint
- Identify the hose model, purchase date and seller.
- Check whether the retailer return period is still open.
- Call 1-800-423-4248.
- Email support@emson.zendesk.com.
- Provide the receipt, photographs and description of the defect.
- State whether you are requesting troubleshooting, replacement or refund review.
- Ask for a case or reference number.
- Do not mail the product until return instructions are provided.
- Contact the retailer or marketplace when it controlled the sale.
- Contact the payment provider for an unresolved unauthorized completed charge.
- Report a dangerous consumer-product defect to the Consumer Product Safety Commission when appropriate.
Xhose Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows no visible Xhose customer reviews and a rating of 0 out of 5 based on 0 reviews.
Because no reviews have been submitted, this page does not currently establish positive or negative trends involving durability, leaks, warranties, retailer returns or customer service.
Future reviews can help readers understand current experiences involving coupling leaks, burst hoses, warranty claims, retailer returns, replacement processing and support response times.
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Share Your Xhose Customer Service Experience
Have you contacted Xhose, Emson or a retailer about a leak, burst hose, coupling, warranty, return, missing order or replacement? Leave a factual review below and explain the model, seller, support route used, how long assistance took and whether the matter was resolved.
Comments are moderated. Do not include order numbers, complete addresses, payment information, passwords, verification codes, private telephone numbers, personal email addresses or names of individual support employees.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Xhose, Emson, E. Mishan & Sons, DAP, any retailer, marketplace seller, shipping carrier or payment provider. Xhose and Emson do not provide customer service through this website.
Telephone numbers, company relationships, product models, warranties, return periods and retailer policies can change. The current receipt, packaging, product manual, seller terms and written warranty control each purchase.
This page cannot repair a hose, approve a return, replace a product, issue a refund, determine warranty eligibility or resolve a payment dispute. Stop using a hose that appears unsafe, damaged or unable to contain normal water pressure.
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