Before purchasing Red Bull Energy Drink or another Red Bull product, it is helpful to understand the company’s customer service options. Below, you can find Red Bull’s corporate phone number, online support resources, headquarters address, customer reviews, ratings, common complaints, and answers to frequently asked questions.
How to Contact Red Bull
You can contact Red Bull North America using the following information:
- Corporate Phone Number: 1-310-393-4647
- Online Customer Support: Submit a request through the Red Bull Support Hub.
- Product and Sales Support: Visit the Product and Sales Support page.
- Telephone Support Hours: Red Bull does not currently publish specific customer service telephone hours on its U.S. support website.
- Corporate Address: Red Bull North America, Inc., 1740 Stewart Street, Santa Monica, CA 90404
- Official Website: https://www.redbull.com/us-en/
The telephone number above is associated with Red Bull North America’s corporate office. Consumers seeking help with a Red Bull beverage, damaged packaging, product quality, ingredients, availability, or a refund should generally begin with the company’s online Support Hub.
Red Bull separates its online support into categories for products and sales, company and careers, media and platforms, and athletes and events. Selecting the appropriate category may help route the request to the correct department.
Red Bull Customer Support Reviews and Complaints
Red Bull is a globally recognized energy drink brand that sells its original energy drink along with sugar-free products and rotating flavored editions. Customer feedback is mixed, with many consumers praising the taste, variety, and availability of its beverages while others report concerns involving discontinued flavors, defective products, pricing, or responses to support requests.
At the time this information was reviewed, Red Bull had the following ratings and complaint information on major consumer websites:
- Trustpilot: Approximately 3.0 out of 5 stars based on 289 reviews.
- Better Business Bureau Customer Reviews: The Santa Monica Red Bull North America profile had no published customer reviews.
- BBB Accreditation: Red Bull North America was not accredited by the Better Business Bureau.
- BBB Rating: The Santa Monica business profile displayed an F rating.
- BBB Complaints: The profile displayed four complaints during the preceding three years, including two complaints closed during the preceding 12 months.
The Trustpilot page covers Red Bull’s global website and may include reviews from customers outside the United States, as well as comments about products, flavors, marketing, sports teams, and other parts of the Red Bull brand. It should not be viewed exclusively as a rating of Red Bull North America’s customer service department.
Ratings, complaint totals, and accreditation information can change as new feedback is submitted or cases are updated. Consumers can check the latest information directly through Trustpilot and the Better Business Bureau.
What Customers Like About Red Bull
Positive Red Bull reviews commonly mention:
- A wide selection of original, sugar-free, and flavored energy drinks
- Seasonal editions that provide consumers with new flavors to try
- Consistent taste and product quality
- Convenient availability at supermarkets, convenience stores, gas stations, restaurants, and online retailers
- Multiple container sizes and multipack options
- Strong brand recognition and distinctive packaging
- Helpful responses from representatives in some product-support cases
Many positive reviewers describe themselves as longtime customers and identify a particular flavor as their favorite. Some consumers also use reviews to ask Red Bull to bring back a discontinued edition or introduce a sugar-free version of an existing flavor.
Common Red Bull Complaints
Complaints reported by some Red Bull customers commonly involve:
- Popular flavors or seasonal editions being discontinued
- Difficulty finding certain flavors at local stores
- Unexpected, unpleasant, or inconsistent taste
- Dented, leaking, flat, damaged, or improperly sealed cans
- Multipacks containing one or more defective products
- Requests for proof of purchase, packaging codes, photographs, or the original can before a complaint can be investigated
- Difficulty obtaining a refund or replacement for a questionable product
- Delayed responses or a lack of follow-up after submitting a request
- Pricing differences between stores or increases in retail prices
- Confusion about where to submit sponsorship, event, media, or sales inquiries
Customer experiences vary depending on the type of request, the retailer where the product was purchased, the information available from the package, and whether Red Bull needs to inspect or trace a specific production batch.
Reasons to Contact Red Bull Customer Service
Consumers and businesses may need to contact Red Bull for assistance with:
- Reporting an unusual taste, odor, appearance, or texture
- Reporting a damaged, leaking, empty, or improperly sealed can
- Requesting information about ingredients or product labeling
- Checking whether a specific Red Bull Edition is still available
- Locating a particular flavor or product size
- Submitting product feedback or a complaint
- Requesting a refund or replacement review
- Finding information about wholesale purchasing or distribution
- Contacting a Red Bull sales representative
- Asking about events, athletes, sponsorships, or collaborations
- Obtaining media, press, licensing, or digital-platform support
- Finding information about employment opportunities
How to Get Faster Help From Red Bull
Before submitting a product complaint, collect as much information as possible. Red Bull may need details from the can or packaging to identify the production batch and investigate the problem.
- Keep the can and packaging. Do not discard the product until Red Bull confirms that it is no longer needed.
- Save the purchase receipt. Proof of purchase may be requested when reviewing a refund or replacement request.
- Record the product name and flavor. Include whether the drink was an original, sugar-free, zero-sugar, or flavored edition.
- Photograph the product. Take clear pictures of any damage, leakage, unusual appearance, or packaging problem.
- Record the package codes. Copy the lot, batch, production, and expiration or best-by information exactly as it appears.
- Identify the retailer. Provide the store name, location, purchase date, and approximate purchase time.
- Describe the issue clearly. Explain what happened, when the can was opened, and how many products were affected.
- Save your case number. Keep any confirmation number or email received after submitting the request.
Providing complete information with the initial request may reduce delays and help Red Bull determine whether it needs photographs, packaging, the remaining product, or additional documentation.
How to File a Complaint With Red Bull
If you experience a problem with a Red Bull product, follow these steps:
- Preserve the affected can, remaining liquid, multipack box, and receipt when it is safe and practical to do so.
- Visit the Red Bull Product and Sales Support page.
- Select the category that most closely matches the problem, such as product feedback, product quality, availability, or refund support.
- Provide the product name, flavor, container size, package codes, purchase location, and purchase date.
- Upload photographs or other supporting documents when the form allows attachments.
- Clearly state the resolution you are requesting, such as an investigation, replacement, refund, or written response.
- Save the submission confirmation and copies of any subsequent emails.
- If no response is received, follow up with the case number and the date of the original request.
If the product was purchased from a supermarket, convenience store, restaurant, delivery service, or online retailer, you may also wish to review that seller’s refund or return policy. Retailers may have their own procedures for damaged or defective food and beverage products.
Red Bull Frequently Asked Questions
What is the Red Bull customer service phone number?
The corporate phone number listed for Red Bull North America is 1-310-393-4647. Red Bull’s official U.S. website primarily directs consumers to its online Support Hub for assistance.
What are Red Bull’s customer service hours?
Red Bull does not currently list specific customer service telephone hours on its official U.S. Support Hub. Because the published telephone number is associated with the corporate office, calling availability may differ from online support availability.
How can I contact Red Bull online?
Visit the Red Bull Support Hub, select the appropriate category, review the available answers, and submit a request when additional assistance is needed.
How do I report a defective Red Bull product?
Use the product-support section of the Red Bull Support Hub. Keep the can, packaging, receipt, and package codes because these materials may be needed to investigate a product-quality complaint.
Do I need proof of purchase?
Red Bull may request proof of purchase when reviewing product feedback, a refund request, or a defective-product complaint. Keeping the receipt and original packaging can make the investigation easier.
What if I already threw away the can?
You can still submit a request, but Red Bull may have less information available to investigate the production batch. Include photographs, the multipack box, receipt, product name, purchase location, and any package codes you still have.
Can I purchase Red Bull directly from the company?
Red Bull generally directs individual consumers to supermarkets, convenience stores, online sellers, and other authorized retailers. Businesses seeking wholesale or sales information can use the Product and Sales section of the Support Hub.
How do I find a specific Red Bull flavor?
Check the product information available on Red Bull’s website and contact nearby retailers. Availability can vary by location, retailer, season, and whether the product is a permanent or limited edition.
How can I contact Red Bull about sponsorship?
Sponsorship, athlete, artist, gaming, and event inquiries should be submitted through the Athletes and Events category of the Red Bull Support Hub. The company may provide separate guidance depending on the type of proposal.
How do I contact Red Bull for a media request?
Media, content-licensing, social-media, subscription, and digital-platform questions should be submitted through the Media and Platforms section of the Support Hub.
Where is Red Bull North America headquartered?
Red Bull North America is headquartered in Santa Monica, California. Its listed corporate address is 1740 Stewart Street, Santa Monica, CA 90404.
Is Red Bull accredited by the Better Business Bureau?
The Santa Monica Red Bull North America profile was not BBB accredited when this information was reviewed. BBB accreditation is voluntary and is separate from the letter rating displayed on a business profile.
Red Bull Compared With Other Energy Drink Brands
Red Bull competes with other beverage and energy drink companies, including Monster Energy, Rockstar Energy, and Coca-Cola. Consumers may compare flavor selection, sugar-free options, container sizes, retail pricing, availability, and customer-support procedures before choosing a product.
About Red Bull
Red Bull is an international beverage and media brand best known for Red Bull Energy Drink and its association with sports, music, gaming, entertainment, and live events. Red Bull launched in the United States in 1996 and distributes its beverages through supermarkets, convenience stores, gas stations, restaurants, hospitality businesses, specialty retailers, and online sellers.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com provides an independent rating and comment section where visitors can describe their experiences with Red Bull products and customer service.
Note: This website is not associated with, endorsed by, or operated by Red Bull, Red Bull North America, Inc., or any affiliated company. Contact information, ratings, complaint totals, product availability, and company policies may change. Verify important information directly with Red Bull before submitting personal information or relying on a support policy.