Perkins Customer Service, Gift Cards, Orders & Complaints

Perkins Restaurant & Bakery customers may need help with a restaurant visit, incorrect or missing food, an online order, payment or refund issue, gift card, eClub account, nutrition question, accessibility concern, or complaint about a specific location. The best support route depends on where the purchase was made and what type of problem occurred.

Perkins directs restaurant feedback through its official customer-support page. It also publishes separate numbers for its corporate office, gift-card support, and gift-card balance inquiries.

How to Contact Perkins Customer Service

For most restaurant complaints, Perkins’ official contact page is the best starting point. The company provides a dedicated restaurant-feedback route and says it generally responds to customer-support submissions within two to three business days.

If the concern involves a recent meal, takeout order, payment, missing item, food-quality problem, or employee interaction, it can also be helpful to contact the restaurant that handled the transaction. Use the official Perkins location finder to locate the restaurant’s current telephone number and hours.

The corporate office number, 1-770-325-1300, is published by Perkins for its Atlanta corporate office. It should not be confused with a dedicated nationwide restaurant customer-service hotline.

Choose the Correct Perkins Support Route

Perkins Restaurant Complaints

When a complaint involves one specific Perkins restaurant, identify the location clearly. Include the restaurant city and state, date and approximate time of the visit, what was ordered, and what resolution has already been requested.

For an immediate restaurant problem, asking for the manager while you are still at the location may provide the fastest opportunity to correct an order or address a service concern. If the matter is not resolved locally, submit the details through the official Perkins customer-support page.

Perkins states that customer-support form submissions should receive a response within approximately two to three business days. Keep any confirmation or correspondence so you can refer to the original complaint if additional follow-up is necessary.

Perkins Online Orders, Pickup and Delivery Problems

For an online or pickup order, first identify which Perkins restaurant accepted and prepared the order. The confirmation email, receipt, or order history should help identify the location.

If food is missing, incorrect, damaged, or not ready as expected, contact that restaurant promptly. Have the order details and the name of the items involved available.

If a separate delivery company processed the payment or delivery, check the order confirmation to determine which company handled the transaction. A delivery-provider issue may need to be reported through that provider’s support system as well as to the restaurant when the complaint concerns the food itself.

Perkins Refund and Payment Issues

Perkins does not publish a universal public refund timetable on its main customer-support pages. Customers seeking a refund for a restaurant purchase should therefore begin with the location connected to the transaction and retain the receipt or digital order confirmation.

For duplicate charges, incorrect totals, missing refunds, or other payment problems, record the date, amount, restaurant location, and last four digits of the payment method if needed for private communication with Perkins. Do not publish full card numbers or bank information in a public review.

If the restaurant cannot resolve the concern, submit the transaction details through the Perkins customer-support form.

Perkins Gift Card Customer Service

Perkins maintains separate telephone numbers for gift-card support and balance inquiries:

• Gift Card Support: 1-800-440-2065
• Gift Card Balance: 1-800-225-5939

Perkins says gift cards and e-gift cards can be used at participating restaurants in the United States. They can also be redeemed with online orders at select U.S. locations.

Perkins’ legal terms state that gift-card value does not expire and that dormancy fees are not charged. Except where required by law, cards are not redeemable for cash. Perkins also warns that card value may not be replaced if a card is lost, stolen, destroyed, altered, or used without permission.

For current card terms or to purchase a card, visit the official Perkins Gift Cards page.

Perkins Account and eClub Help

Perkins provides an online account system for saved information, order history and related features. If you cannot sign in, start with the official Perkins account page and use the available password-reset option.

For a problem specifically involving eClub communications or account participation, Perkins provides a separate eClub feedback route.

Never give a password, one-time code, payment-card number, or other account credential to someone who contacts you unexpectedly claiming to be Perkins support.

Perkins Nutrition, Gluten and Allergy Information

Perkins links customers to nutritional and gluten-sensitivity information from its official support pages. Customers with dietary restrictions should review the current information before ordering and speak directly with the restaurant if ingredient or preparation details could affect their health.

Perkins’ gluten-sensitivity guidance warns that menu items are prepared in common kitchens where exposure to gluten can occur and says it cannot guarantee that an item will be completely free of gluten. Customers with serious allergies or celiac disease should not rely solely on a menu label when deciding what is safe for them.

Visit the official Perkins Gluten Sensitivity and Wheat Allergy information and the nutrition resources linked from the Perkins website for current guidance.

Perkins Accessibility Help

Perkins maintains an official accessibility statement for its website and digital services. Customers who encounter an accessibility problem can review the current information through the Perkins Accessibility Statement.

What to Have Ready Before Contacting Perkins

Providing specific information can make it easier for the restaurant or customer-support team to understand what happened. Depending on the issue, have the following available:

• Restaurant city, state and street location
• Date and approximate time of the visit
• Receipt, check or online-order information
• Items ordered and what was incorrect or missing
• Amount charged
• Gift-card information when contacting gift-card support privately
• eClub or Perkins account email address when relevant
• Names or descriptions needed to identify the interaction
• Photos or screenshots that document the issue
• A clear explanation of the resolution you are requesting

How to Escalate an Unresolved Perkins Complaint

For a restaurant-specific issue, begin with the manager of the location involved. If the concern cannot be resolved there, submit restaurant feedback through Perkins’ official customer-support page.

If a complaint remains unresolved after the expected response period, retain the original message and any case or confirmation information before following up. For an appropriate corporate matter, Perkins publishes its corporate office at:

Perkins Corporate Office
5901 Peachtree-Dunwoody, Suite B450
Atlanta, GA 30328
Phone: 1-770-325-1300

Restaurant operating hours and telephone numbers vary by location, so use the official Perkins location finder rather than relying on a companywide restaurant-hours statement.

Perkins Customer Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently has no published customer reviews for Perkins. The displayed rating is therefore 0.0 out of 5 based on zero reviews and should not be interpreted as a negative customer rating.

Because there are no published reviews yet, there is not enough CSN feedback to identify meaningful patterns involving Perkins food quality, order accuracy, restaurant service, wait times, refunds, gift cards, online ordering, or complaint handling.

Related Restaurant Customer Service Pages

Customers comparing family restaurants, diners and breakfast chains may also find these CSN pages useful:

• Denny’s Customer Service
• IHOP Customer Service
• Waffle House Customer Service
• Cracker Barrel Customer Service

Perkins Customer Service FAQs

What is the Perkins customer service phone number?

Perkins currently directs restaurant customer-service concerns through its official online contact and restaurant-feedback route rather than publishing one nationwide restaurant-support phone number. The corporate office number is 1-770-325-1300.

What is the Perkins gift card customer service number?

Call 1-800-440-2065 for Perkins gift-card support.

How do I check a Perkins gift card balance?

Call 1-800-225-5939 or use the official Perkins gift-card resources.

Do Perkins gift cards expire?

Perkins’ published gift-card terms state that card value does not expire and no dormancy fees are charged.

How do I complain about a Perkins restaurant?

For a location-specific issue, contact the restaurant manager first when practical. Unresolved complaints can be submitted through the official Perkins customer-support and restaurant-feedback page.

How long does Perkins take to respond to the contact form?

Perkins currently says it will respond to customer-support submissions within approximately two to three business days.

How do I request a Perkins refund?

Begin with the restaurant connected to the purchase and retain the receipt or digital order confirmation. If the location cannot resolve the issue, submit the details through Perkins’ official customer-support form.

Where is the Perkins corporate office?

Perkins lists its corporate office at 5901 Peachtree-Dunwoody, Suite B450, Atlanta, GA 30328.

Who owns Perkins Restaurant & Bakery?

Perkins Restaurant & Bakery identifies itself as an ASCENT Hospitality Management brand. The official Perkins website is operated under Perkins LLC.

Does Perkins have the same hours at every restaurant?

No. Operating hours vary by location. Use the official Perkins location finder to check the telephone number and current hours for a specific restaurant.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided consumers with company contact information and a place to share customer-service experiences since 2004. We use official company support pages, contact resources and policy information when available so readers can choose the support route that best fits their issue.

Share Your Perkins Customer Service Experience

Have you contacted Perkins about a restaurant visit, incorrect order, missing food, refund, payment problem, gift card, online order, eClub account, food-quality concern, accessibility issue, or another customer-service problem? Share your experience below and explain which support route you used and whether the problem was resolved.

Independent-site disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with Perkins Restaurant & Bakery, Perkins LLC, ASCENT Hospitality Management, any Perkins franchisee, or any Perkins restaurant. CustomerServiceNumbers.com cannot access an order, issue a refund, change an account, replace a gift card, or resolve a restaurant complaint on Perkins’ behalf.