Rite Aid has changed substantially from the retail pharmacy chain many customers remember. Former Rite Aid stores and pharmacies are closed, and the current Rite Aid operates as an online preventive-health company offering laboratory testing and health information. Rite Aid says it is working to bring prescription services back online, but prescription filling is not currently available.
Customers may now need help with a Rite Aid lab order, test results, membership, refund, account, old prescription records, vaccination records, or locating the pharmacy that received prescriptions from a former Rite Aid location.
Rite Aid Customer Service Contact Information
- Customer Support Phone/Text: 863-270-9911
- Email: hello@riteaid.com
- Contact Page: Rite Aid Contact Us
- Account and Test Results: Rite Aid Account Login
- Current Pharmacy Information: Rite Aid Pharmacy Updates
- Mailing/Legal Address: Rite Aid LLC, 30 N Gould St., Ste R, Sheridan, WY 82801
- Official Website: RiteAid.com
Rite Aid does not currently publish traditional retail customer-service hours. Its website offers email and telephone/text support, along with an online health assistant.
Important: Rite Aid Stores and Pharmacies Have Closed
The current Rite Aid is not operating the former nationwide network of neighborhood drugstores.
Rite Aid states that:
- The former Rite Aid company filed for bankruptcy.
- More than 2,000 stores closed.
- The physical stores are not coming back.
- A new team now operates the Rite Aid name.
- Prescription filling is not currently available through Rite Aid.
- The company says it is developing online pharmacy services for the future.
Customers looking for a former Rite Aid store, pharmacy counter, prescription refill, gift card, retail return, or in-store purchase should not rely on old Rite Aid telephone numbers, addresses, or store listings.
Best Rite Aid Support Route by Issue
- Current Rite Aid lab order: Contact Rite Aid at 863-270-9911 or hello@riteaid.com.
- Test results: Sign in through the official Rite Aid account portal.
- Refund before a lab visit: Contact Rite Aid within the applicable refund period.
- Membership cancellation: Cancel through account settings or contact customer support.
- Old Rite Aid prescription: Locate the pharmacy that received the prescription when the former stores closed.
- Old pharmacy records: Contact the pharmacy that received your former Rite Aid prescriptions.
- Vaccination records: Use your state’s official immunization registry.
- Future Rite Aid prescription service: Check the Rite Aid pharmacy page for current availability.
- Privacy request: Contact Rite Aid through its current privacy channels rather than an old retail customer-service department.
What Rite Aid Offers Now
The current Rite Aid operates a direct-to-consumer laboratory-testing platform rather than a traditional retail pharmacy.
Rite Aid says its services include:
- Online ordering of laboratory tests
- Physician review and authorization of lab orders
- Testing through certified laboratory partners
- Secure online access to results
- Health information and explanations related to test results
- Tracking test results over time
Rite Aid currently directs customers to participating laboratory locations, including Quest Diagnostics locations in many areas.
Availability can vary by state, test, age, and other eligibility requirements.
Rite Aid Lab Test Results
Customers can access test results through the secure Rite Aid account portal.
Rite Aid states that laboratory results are typically available within approximately 2 to 7 business days after the lab visit, depending on the tests ordered.
If results indicate a potentially serious condition, Rite Aid says the customer may also be contacted by phone or email.
Medical warning: Rite Aid’s testing platform and CustomerServiceNumbers.com are not substitutes for a doctor, pharmacist, emergency room, or other qualified healthcare provider. For a medical emergency, call 911 or seek emergency medical care.
Rite Aid Refund Policy for Lab Testing
Rite Aid’s current Terms of Service provide different refund rules depending on whether laboratory work has already been completed.
- Before the lab visit: Customers who have not completed the lab visit may request a full refund within 30 days of purchase.
- After the lab visit: Refunds are not available once the laboratory work has been performed.
- Membership refunds: A customer who cancels within 30 days of an initial membership purchase and has not used membership benefits may request a full refund.
Refund requests should be submitted through hello@riteaid.com or the current Rite Aid customer-support channel.
Before contacting support, have the order number, purchase date, account email, lab-visit status, and requested resolution available.
Rite Aid Membership Cancellation
Current Rite Aid membership plans automatically renew at the end of the applicable billing period unless canceled.
Rite Aid states that:
- A renewal reminder is sent at least 14 days before automatic renewal.
- Memberships can be canceled through account settings or by contacting Rite Aid.
- Cancellation takes effect at the end of the current billing period.
- Access remains available through the remainder of that billing period.
Keep the cancellation confirmation or customer-service correspondence until the membership has ended and no further charges appear.
Where Did My Old Rite Aid Prescription Go?
When the former Rite Aid pharmacies closed, active prescriptions were transferred to other pharmacies.
Rite Aid says prescriptions commonly went to:
- Walgreens
- CVS
- Nearby independent pharmacies
Customers should check the label on their last Rite Aid prescription bottle for the receiving pharmacy.
If you no longer have the bottle, contact pharmacies near the former Rite Aid location and ask whether they received the prescription records.
Rite Aid also provides a current Prescription Transfer Information page.
Can Rite Aid Fill Prescriptions Now?
No. Rite Aid currently states that prescription filling is not yet available.
The company says it is developing new online prescription services and will announce availability as those services are introduced.
Customers who need medication now should use the pharmacy that received their previous Rite Aid prescriptions, another pharmacy of their choice, or their prescribing healthcare provider.
Do not delay an important prescription while waiting for Rite Aid’s future pharmacy service to launch.
How to Find Old Rite Aid Pharmacy Records
Rite Aid’s former pharmacy-record request system through Medchart stopped accepting requests on December 31, 2025.
Rite Aid now advises former pharmacy customers to obtain records from the pharmacy that received their prescriptions.
The official Rite Aid Pharmacy Records page provides additional instructions.
Possible sources for prescription history include:
- The pharmacy that received the former Rite Aid prescriptions
- Your current pharmacy
- Your prescribing doctor
- Your health insurer’s claims records
For prescription information involving private medical details, use secure pharmacy or healthcare channels rather than a public review.
How to Find Rite Aid Vaccination Records
Former Rite Aid vaccination records are generally available through the immunization registry for the state where the vaccination was administered.
Rite Aid says vaccinations administered through its former pharmacies were reported to state immunization registries.
Use the official Rite Aid Vaccination Records page for guidance.
Your doctor, insurer, or the pharmacy that received your records may also be able to help.
Information to Have Before Contacting Rite Aid
For a current Rite Aid account, laboratory order, refund, or membership issue, have the following information available:
- Name on the account
- Email address associated with the account
- Order number
- Purchase date
- Test or membership purchased
- Lab location, if applicable
- Date of the lab visit
- Previous customer-service correspondence
- Refund or other resolution requested
Do not publish lab results, complete payment information, prescription numbers, account passwords, verification codes, Social Security numbers, or other private health information in a public review.
How to Escalate a Rite Aid Customer Service Problem
- Start with the current Rite Aid support team at 863-270-9911 or hello@riteaid.com.
- Provide the order number, purchase date, lab status, and a clear explanation of the problem.
- State the specific refund, correction, account change, or other resolution requested.
- Keep copies of emails, text messages, receipts, and refund confirmations.
- Follow up through the same support thread if an approved resolution does not occur.
- Contact your payment provider if a charge is unauthorized or an approved refund remains unresolved after documenting the issue with Rite Aid.
Rite Aid Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 out of 5 stars based on 0 Rite Aid reviews. Because no customer reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current complaint or praise patterns.
This is especially important for Rite Aid because the business has changed substantially. Reviews of former Rite Aid retail pharmacies may not describe the customer service provided by the current Rite Aid LLC health-testing business.
If you have recently contacted the current Rite Aid regarding laboratory testing, results, an account, membership, refund, prescription records, vaccination records, or customer service, you can share your experience below.
Frequently Asked Questions
What is the current Rite Aid customer service number?
Rite Aid currently lists 863-270-9911 for customer support.
What is the current Rite Aid email address?
Rite Aid currently lists hello@riteaid.com for support.
Are Rite Aid stores still open?
No. The current Rite Aid states that the former retail stores closed and are not coming back.
Can I fill a prescription at Rite Aid?
Not currently. Rite Aid says it is developing online pharmacy services, but prescription filling is not yet available.
Where did my Rite Aid prescriptions go?
Former Rite Aid prescriptions were generally transferred to nearby Walgreens, CVS, or independent pharmacies. Check an old prescription bottle or contact pharmacies near the former Rite Aid location.
How do I get my old Rite Aid pharmacy records?
Contact the pharmacy that received your prescriptions. Rite Aid’s former Medchart records-request system stopped accepting requests on December 31, 2025.
How do I get a Rite Aid vaccination record?
Use the immunization registry for the state where the vaccination was administered. Rite Aid provides an online vaccination-record guidance page.
Can I get a refund for a Rite Aid lab test?
Rite Aid’s current policy allows a full refund within 30 days of purchase if the customer has not yet completed the lab visit. Refunds are not available after the laboratory work has been performed.
What company operates Rite Aid now?
The current website identifies the business as Rite Aid LLC. It operates a preventive-health and laboratory-testing platform and is separate from the former retail pharmacy business described on older Rite Aid pages.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. The site is independent and is not owned or operated by Rite Aid LLC.
The purpose of this page is to help consumers distinguish the current Rite Aid health-testing business from the former retail pharmacy chain and find the appropriate support route for current accounts, lab testing, refunds, pharmacy records, and related questions.
Share Your Rite Aid Customer Service Experience
If you have recently contacted Rite Aid, describe the service involved, the support method you used, how Rite Aid responded, and whether the issue was resolved.
Privacy warning: Do not post laboratory results, medical diagnoses, prescription numbers, complete order numbers, payment-card information, account credentials, verification codes, birth dates, addresses, or other sensitive health or personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Rite Aid LLC or the former Rite Aid retail pharmacy company. CustomerServiceNumbers.com cannot access Rite Aid accounts, laboratory results, prescriptions, health records, vaccination records, memberships, payment information, or refunds.
Rite Aid services, pharmacy availability, laboratory partners, refund terms, membership rules, contact information, and health-testing policies may change. Verify important information directly with Rite Aid and consult an appropriate healthcare professional for medical or prescription questions.