Rolling Stone Customer Service: Subscriptions & Delivery

Rolling Stone subscribers may need assistance with a missing print issue, address change, subscription renewal, cancellation, billing charge, digital login, app access, gift subscription or delivery complaint.

Rolling Stone provides separate support routes for print accounts, digital subscriptions, mobile-app purchases and editorial correspondence. Using the channel connected to the original purchase is the best way to avoid delays.

Rolling Stone Customer Service by Issue

Rolling Stone Subscription Customer Service

For print delivery, subscription billing, renewals, cancellations and account questions, call 1-212-832-4752 or email customerservice@rollingstone.com.

Rolling Stone does not prominently publish one guaranteed set of live-agent hours that applies to every subscription and digital-support channel. If telephone support is unavailable, use email or the applicable online account portal and retain the confirmation.

Information to Have Ready

• Subscriber’s full name
• Email address used for the purchase
• Mailing address on the subscription
• Subscription or account number, shared only through a secure official channel
• Date and source of the original purchase
• Print, digital, app or combined subscription type
• Renewal or expiration date shown in the account
• Amount and date of a disputed charge
• Previous customer-service case or confirmation number
• The specific resolution being requested

Managing a Rolling Stone Print Subscription

The Rolling Stone print-account portal allows subscribers to manage common print-subscription tasks. Depending on the account, available options may include:

• Checking subscription status
• Changing a mailing address
• Renewing a subscription
• Reviewing expiration information
• Reporting a missing issue
• Managing a gift subscription
• Reviewing customer-service options

Use the subscriber information exactly as it appears on the mailing label or subscription confirmation. A different spelling, email address or household member’s name may prevent the system from locating the account.

Missing or Damaged Rolling Stone Issues

If an expected print issue does not arrive, first sign in to the print-account portal and verify that the subscription is active and the mailing address is correct.

Before reporting the missing issue, gather:

• The subscriber name shown on the label
• Complete mailing address
• Approximate date of the last issue received
• The missing issue’s cover date, when known
• Whether other mail has also been delayed
• Photographs if the issue arrived damaged

Ask customer service whether the missing issue can be replaced, whether the subscription can be extended or whether a postal correction is needed. Availability of an individual replacement issue may depend on inventory.

Changing a Rolling Stone Mailing Address

Submit an address change through the print-account portal as early as possible. Magazine mailing files may be prepared before an issue’s publication date, so an address change might not affect an issue already being processed.

Save confirmation showing the old address, new address and effective date. Do not place either address in a public customer review.

How to Cancel a Rolling Stone Subscription

Rolling Stone states that subscribers may cancel through its customer-service channels. Current subscription offers may renew automatically after the initial term, so check the terms attached to the original purchase and the next renewal date shown in the account.

1. Determine whether the subscription was purchased directly from Rolling Stone, through an app store or from another subscription seller.
2. Sign in to the account connected to the original purchase.
3. Review the next billing or renewal date.
4. Use the available cancellation option or contact subscription customer service.
5. Request the effective cancellation date.
6. Ask whether another payment is scheduled.
7. Request written confirmation that automatic renewal has been turned off.
8. Check the next payment statement to confirm that billing stopped as promised.

Direct subscription assistance is available at 1-212-832-4752 and customerservice@rollingstone.com.

Rolling Stone Renewal, Billing and Refund Problems

A Rolling Stone charge may be connected to a new subscription, automatic renewal, digital membership, combined print-and-digital offer, gift subscription or purchase made through an app store.

Before Disputing a Charge

1. Check whether the transaction is pending or fully posted.
2. Review the Rolling Stone print and digital accounts.
3. Search email for an order or renewal notice.
4. Check Apple, Google Play or another app-store subscription list.
5. Ask household members whether they purchased a subscription or gift.
6. Compare the transaction date with the subscription’s renewal date.

If the charge is connected to a Rolling Stone account, contact customer service and ask for an explanation, cancellation or refund review. Refund eligibility can depend on the offer, purchase method, timing and subscription terms.

If no authorized purchase can be identified, contact the payment-card issuer promptly. Do not publish the complete card number or a screenshot showing financial information.

Rolling Stone Digital Subscription Help

A digital subscription provides access through the RollingStone.com account associated with the purchase. Digital-access problems may involve the wrong email address, forgotten password, expired session, browser settings, account-linking problem or subscription purchased under a different login.

Digital Access Troubleshooting

• Confirm that you are using the email address attached to the subscription.
• Sign out and sign back in.
• Use the password-reset option when needed.
• Check whether access works in another supported browser.
• Disable an aggressive content blocker temporarily.
• Clear outdated RollingStone.com cookies and sign in again.
• Confirm that the subscription remains active.
• Save the exact error message and screenshots without private information.

Review the Digital Subscription FAQ for current account guidance.

Rolling Stone App Subscription Problems

App access and billing responsibility can depend on where the subscription was purchased. If Apple, Google Play or another app marketplace processed the payment, that platform may control cancellation, renewal settings, receipts and refund requests.

Rolling Stone’s customer-service page directs Apple customers to Apple support at 1-800-692-7753. This is an Apple support number, not a general Rolling Stone customer-service number.

Before contacting support, check the subscription list in the device’s app-store account and confirm:

• Which Apple ID or Google account made the purchase
• Whether the subscription is active
• The next renewal date
• The subscription tier
• Whether the app and website use the same Rolling Stone login

Additional guidance is available through the Rolling Stone App FAQ.

Rolling Stone Gift Subscription Problems

For a gift subscription that has not started, determine whose name and mailing address were entered and which email address received the purchase confirmation.

Keep the purchaser’s receipt, recipient’s name, delivery address, purchase date and gift message. Ask customer service whether the order is active, when delivery should begin and whether the address requires correction.

Do not publish the recipient’s mailing address or subscription information in a review.

Editorial Letters, Story Tips and Reprint Permission

Subscription customer service does not handle editorial decisions, letters, corrections, story pitches or permission to reuse Rolling Stone material.

• Letters to the editor: letters@rollingstone.com
• Reprint and content permission: pmc@wrightsmedia.com
• Additional editorial contacts: Rolling Stone contact page

Use subscription customer service for delivery, billing, cancellation and account problems. Sending an account complaint to an editorial mailbox may delay the response.

How to Escalate a Rolling Stone Subscription Complaint

1. Identify the purchase method. Determine whether Rolling Stone or an app store processed the payment.
2. Use the correct account portal. Print and digital accounts may require different support routes.
3. Contact subscription customer service. Call 1-212-832-4752 or email customerservice@rollingstone.com.
4. Provide documentation. Include the purchase date, subscriber name, issue dates and disputed amount.
5. Request confirmation. Ask for a case number and written confirmation of any cancellation, refund, extension or account correction.
6. Follow up on the same case. Reference the original request instead of opening several unrelated complaints.
7. Contact the payment processor when necessary. Use Apple, Google Play or another seller if that company controls the transaction.

Rolling Stone Customer Reviews and Complaints

Rolling Stone reviews may involve missing print issues, address changes, renewal charges, cancellation requests, digital-login problems, app access, gift subscriptions or customer-service response times.

When leaving a review, explain whether the subscription was print, digital, app-based or combined. Include the approximate date, support route used, response time and whether the problem was resolved.

Rolling Stone Customer Service FAQ

What is the Rolling Stone customer-service number?

Rolling Stone lists 1-212-832-4752 for subscription customer service.

What is the Rolling Stone customer-service email?

Subscription customers can email customerservice@rollingstone.com.

How do I report a missing Rolling Stone magazine?

Use the print-account portal or contact subscription support. Confirm that the subscription is active and the mailing address is correct before requesting a replacement or extension.

How do I change my Rolling Stone mailing address?

Use the Manage Print Account page and save the address-change confirmation.

How do I cancel Rolling Stone?

Cancel through the account or payment provider that processed the purchase. Direct Rolling Stone subscribers may call 1-212-832-4752 or email customer service. Request written confirmation that automatic renewal is disabled.

Why was my Rolling Stone subscription renewed?

Many current subscription offers include automatic renewal after the initial term. Review the original offer, renewal notice and account settings, then contact the company that processed the payment.

Who handles a Rolling Stone subscription purchased through Apple?

Apple generally controls billing and cancellation for subscriptions it processes. Rolling Stone’s support page directs Apple customers to 1-800-692-7753.

How do I send a letter to the Rolling Stone editor?

Rolling Stone lists letters@rollingstone.com for letters to the editor. Do not use that address for subscription billing or delivery complaints.

Related Publication Customer Service Page

• Newsweek Customer Service

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. CSN independently organizes verified contact routes, common customer problems, privacy reminders and practical escalation steps.

The goal of this page is to help readers distinguish Rolling Stone subscription support from digital, app-store, editorial and content-permission contacts.

Page Update Note

This page was reviewed and updated on August 5, 2026. The update verified Rolling Stone’s subscription-support telephone number, customer-service email, print-account portal, digital FAQ, app FAQ, Apple support routing, editorial contacts and automatic-renewal guidance.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by or operated by Rolling Stone, Penske Media Corporation, any subscription-fulfillment company, Apple, Google or another app marketplace.

Subscription prices, renewal terms, telephone numbers, account tools, refund eligibility and support procedures may change. Verify important information through Rolling Stone’s official website, the original subscription agreement or the company that processed the payment.