Sheetz Customer Service, Complaints, Rewards & Gift Cards

Sheetz customer service assists customers with store complaints, Made-to-Order food, fuel purchases, mobile orders, delivery, My Sheetz Rewardz, gift cards, payment cards and app problems. For an immediate store or food-order concern, begin with the manager of the Sheetz location involved.

Customers can call the Sheetz Customer Service Desk at 1-800-487-5444 or submit the official online contact form.

Sheetz Customer Service Contact Information

Sheetz does not clearly publish hours for its Customer Service Desk on the official contact resources reviewed. Do not assume the telephone department operates continuously merely because many Sheetz stores are open around the clock.

Which Sheetz Support Route Should You Use?

How to File a Sheetz Store Complaint

Begin with the manager of the Sheetz location where the problem occurred. Store management is generally best positioned to review an immediate food, service, cleanliness, refund or fuel concern.

Provide:

• The Sheetz store number or address
• The date and approximate time
• The receipt or transaction information
• The pump number for a fuel concern
• The mobile or food-order number when applicable
• A concise description of what happened
• The resolution you are requesting

If the manager cannot resolve the complaint, call 1-800-487-5444 or use the Sheetz contact form. Request a case or reference number when available.

Sheetz Food Order Complaints and Refunds

Report a wrong, incomplete, cold, damaged or missing Made-to-Order purchase to the store as soon as possible. Keep the receipt, packaging and order confirmation until the concern is resolved.

For an in-store or pickup order:

1. Contact the Sheetz location that prepared the order.
2. Ask for the manager or manager on duty.
3. Provide the order number, purchase time and missing or incorrect items.
4. State whether you are requesting a corrected order, replacement or refund review.

If a refund is promised, ask how it will be issued and how long processing normally takes. Card refunds may not appear immediately after the store initiates them.

Food Quality or Illness Concern

For a food-quality complaint, preserve the receipt, packaging, item label and photographs when possible. Note what was consumed and when symptoms began.

Seek appropriate medical care for severe or urgent symptoms. A customer-service complaint is not a substitute for medical assistance. Serious food-safety concerns may also be reported to the applicable local health department.

Sheetz App, Mobile Order and Delivery Support

The Sheetz app allows customers to find stores, order food, schedule curbside pickup, request delivery, use SheetzGO!, purchase rewards or gift cards and redeem mobile offers.

For an app or mobile-order problem, save:

• The email address connected with the account
• The store location
• The order number and purchase time
• The amount charged
• Screenshots of errors or missing offers
• The app version and device type when relevant

For a delivery problem, check the receipt or confirmation to determine whether Sheetz or a third-party delivery company processed the order. Report missing items, an incorrect delivery, driver conduct or a missing order through the applicable provider as well as Sheetz when appropriate.

Do not publish the delivery address, driver’s private information or account credentials in a public comment.

My Sheetz Rewardz Customer Service

My Sheetz Rewardz members can earn points on qualifying purchases and access fuel discounts, offers and other benefits. Current exclusions and redemption rules apply.

Contact Customer Service when:

• Points are missing after a qualifying purchase
• A fuel discount did not apply
• Points were removed without the expected reward
• An offer would not load or redeem
• A physical card needs to be replaced or linked
• The customer cannot access the rewards account
• Two accounts or cards may need to be reviewed

Have the receipt, account email, reward-card information, store number and transaction date available. Do not post the complete reward-card number publicly.

Sheetz says a lost physical rewards card can be replaced by obtaining a new card at a store, adding it to the account and removing the missing card.

Sheetz Gift Card and Z-Card Help

Sheetz offers physical and digital gift cards. Customers can check a Z-Card balance by calling 1-888-239-2856 or using Sheetz’s online gift-card resources.

For a gift-card problem, keep:

• The purchase receipt
• The card packaging
• The card’s partial number
• The activation receipt
• The date and location of the attempted purchase

Do not provide the complete gift-card number or PIN to an unsolicited caller, text sender or social-media account. Treat the card like cash because someone with the number and PIN may be able to spend the balance.

Use the official Sheetz Gift Card page for current options and balance assistance.

Sheetz Fuel Charges and Pump Problems

For an incorrect fuel price, duplicate charge, pump malfunction or missing fuel discount, retain the receipt and note:

• The Sheetz store address or number
• The pump number
• The date and time
• The fuel grade selected
• The gallons dispensed
• The advertised and charged prices
• The rewards offer involved

A pending card authorization may differ from the final posted fuel purchase. Ask the card issuer whether the larger amount is still pending and when its authorization holds are normally released.

If the final posted amount is incorrect, contact Sheetz and the payment-card issuer with the receipt and transaction information.

Possible Bad or Contaminated Fuel

If a vehicle begins running poorly or displays warning lights after refueling, stop driving when continued operation may be unsafe or may cause additional damage.

Preserve:

• The fuel receipt
• The pump and store information
• Photographs of the receipt and dashboard warnings
• A written mechanic’s diagnosis
• Repair estimates and invoices
• Towing records
• Any fuel sample or testing information obtained by a qualified professional

Contact Sheetz promptly and request a case number. Do not authorize extensive repairs solely on an undocumented verbal diagnosis when written findings can reasonably be obtained.

Sheetz-Branded Payment Card Support

Sheetz publishes separate telephone numbers for its branded payment-card programs:

• New inquiries: 1-800-706-5129
• Existing customers: 1-800-353-3842
• Current card information: Sheetz Payment Cards

Payment-card questions should be directed to the applicable card program rather than the local store. This includes account access, statements, payments, credit decisions, lost cards and unauthorized account activity.

How to Escalate an Unresolved Sheetz Complaint

1. Contact the store. Ask for the manager when the concern involves food, fuel, service, cleanliness or an in-store transaction.
2. Preserve the records. Keep the receipt, order information, photographs and account details.
3. Call Customer Service. Use 1-800-487-5444.
4. Submit a written complaint. Use the official contact form so the issue and requested resolution are documented.
5. Request a case number. Save the reference and the dates of every response.
6. Ask for further review. If the complaint remains unresolved, request review by the appropriate store, district or customer-relations representative.

Customers seeking headquarters information for a serious unresolved corporate matter can review the Sheetz corporate-office address and contact information on our sister site.

Information to Have Ready Before Contacting Sheetz

• Sheetz store number or complete address
• Date and approximate time
• Receipt or order number
• Pump number and fuel grade when applicable
• My Sheetz Rewardz account email
• Gift-card or payment-card type
• Photographs or screenshots
• Previous Sheetz case number
• The resolution you are requesting

Provide complete card or account numbers only through an official secure channel when required. Do not publish them in a review.

Frequently Asked Questions About Sheetz Customer Service

What is the Sheetz customer service number?

The Sheetz Customer Service Desk can be reached at 1-800-487-5444.

How do I submit a complaint to Sheetz?

Start with the manager of the location involved. If the concern remains unresolved, call Customer Service or use the official Sheetz online contact form.

How do I complain about a Sheetz food order?

Contact the store that prepared the order and provide the receipt or order number, purchase time, missing or incorrect items and requested resolution.

How do I report missing My Sheetz Rewardz points?

Contact Customer Service with the account email, store number, transaction date and receipt. Do not publish the complete rewards-card number.

What is the Sheetz gift-card balance number?

Call 1-888-239-2856 to check a Sheetz Gift Card or Z-Card balance.

How do I report a Sheetz app problem?

Save screenshots, the app version, account email, order number and store information. Submit the problem through the official contact form or call Customer Service.

What should I do about an incorrect Sheetz fuel charge?

Keep the receipt and determine whether the amount is a pending authorization or final posted transaction. Contact the store, Sheetz Customer Service and the card issuer when necessary.

How do I report possible bad fuel from Sheetz?

Retain the fuel receipt, stop driving if continued operation may cause damage, obtain a written professional diagnosis and report the incident to Sheetz with the store and pump information.

How do I contact a specific Sheetz store?

Use the official store locator to find the location’s address and available details.

Related Convenience Store Customer Service Pages

• Wawa Customer Service, Complaints, Gift Cards and Rewards
• Speedway Customer Service, Complaints, Fuel and Rewards
• Circle K Customer Service, Complaints, Fuel and Easy Pay

Sheetz Customer Reviews and Complaints

Have you contacted Sheetz about a store, food order, fuel purchase, refund, rewards account, gift card, app or delivery problem? Share your experience in the review section below.

A useful review identifies the store city and state, approximate date, type of purchase, customer-service route used and whether the concern was resolved.

Do not post receipt barcodes, complete card numbers, reward-account numbers, telephone numbers, email addresses, home addresses, passwords or verification codes.

Page Update Note

This page was updated on August 3, 2026 with Sheetz’s current customer-service number, official contact form, gift-card balance number, branded payment-card contacts, app and rewards resources, fuel guidance and complaint-escalation steps.

Independent resource: CustomerServiceNumbers.com is not affiliated with Sheetz, Inc., any Sheetz store, payment-card issuer or delivery provider. Contact information, rewards rules, gift-card procedures, card programs and store services can change. Verify important information through Sheetz’s official website.