Spencer’s customers can contact Guest Services about online orders, store experiences, returns, refunds, damaged merchandise, gift cards and other purchase problems. The best contact method depends on whether the purchase was made online, picked up in a store or purchased directly at a Spencer’s location.
Primary Spencer’s Guest Services number: 1-833-553-1595
Guest Services hours: Monday 9 a.m.–9 p.m.; Tuesday–Thursday 10 a.m.–10 p.m.; Friday–Saturday 11 a.m.–11 p.m.; Sunday 12:30 p.m.–9 p.m. Eastern Time. Holiday hours may change.
Spencer’s Customer Service Contacts
| Contact | Details | Best Used For |
|---|---|---|
| Primary Guest Services | 1-833-553-1595 | Online orders, store complaints, returns, payments, damaged merchandise and general assistance |
| Online contact form | Send Spencer’s a message | Written complaints, order questions and situations requiring an explanation |
| App, rewards and pickup assistance | 1-800-762-0419 guestservices@spencersonline.com |
Spencer’s Nation app or rewards problems and changing a designated pickup person after checkout |
| Store locator | Find a Spencer’s store | Store hours, addresses, local phone numbers and in-store assistance |
| California privacy requests | 1-844-976-1706 CCPARequests@spencergifts.com |
California consumer privacy requests only |
When calling the primary Guest Services line, Spencer’s may offer a callback option after the menu selections are completed or while the caller is on hold. Listen for the option to press 1.
Which Spencer’s Contact Should You Use?
| Problem | Recommended First Step |
|---|---|
| Online order has not arrived | Check the order status and carrier tracking before calling Guest Services. |
| Wrong or damaged item | Photograph the item, packaging and damaged area, then contact Guest Services with the order number. |
| Problem with an in-store purchase | Contact the store shown on the receipt first. Escalate unresolved problems to primary Guest Services. |
| Return or exchange | Review item eligibility and begin the return through Spencer’s official return process. |
| Pickup order is not ready | Wait for the ready-for-pickup email, then contact the selected store if assistance is needed. |
| Change the pickup person | Call 1-800-762-0419 if checkout is already complete. |
| Missing reward or app problem | Use the app/rewards contact and provide the phone number associated with the membership. |
| Pending or duplicate-looking card charge | Determine whether one entry is a temporary authorization hold before disputing the transaction. |
Online Order and Delivery Problems
Use Spencer’s order help page to check an online order or report merchandise that arrived damaged or incorrect. Have the order number, purchaser’s name, email address and shipping address available.
For damaged or incorrect merchandise, take clear photographs of the item, the affected area, the shipping container and any identifying labels. Keep the packaging until Spencer’s provides instructions.
If tracking shows that a package was returned as undeliverable, Spencer’s states that the merchandise cost is refunded but the shipping charge is not. The company cannot reship that returned package, so a new order must be placed.
Spencer’s Return and Exchange Policy
Spencer’s generally accepts eligible online merchandise that is unworn, unused and in its original packaging within 30 days after receipt. Review the current Spencer’s return and exchange policy before sending or carrying an item back.
- Eligible online purchases can be returned at a Spencer’s store with the printed return slip.
- Original and return shipping charges are generally not refundable.
- Mailed return charges must be prepaid; C.O.D. packages are not accepted.
- Use a tracked return service and retain the tracking number until the refund is complete.
- Current exclusions include intimate products, wigs, body jewelry, custom products and clearance merchandise. Seasonal or holiday restrictions may also apply.
- An online exchange may require the customer to place a new order and return the original item for a refund.
Do not mail returns to Spencer’s corporate mailing address. Start the official return process and use the return address supplied with the instructions.
Refund Methods and Timing
Spencer’s does not offer cash refunds. A qualifying return originally paid with cash or a Spencer’s gift card is normally refunded to a Spencer’s gift card. Credit- and debit-card purchases are credited to the original payment card.
- Warehouse returns usually require approximately five to seven business days after Spencer’s receives the package.
- Credits for eligible online orders returned in a store generally appear within two to three business days.
- A bank or card issuer may require additional time to post the credit.
- Returns without the original invoice may be credited at the current selling price to a Spencer’s gift card.
Keep the receipt, return tracking number and any return confirmation until the credit appears.
Pending Charges and Payment Holds
Spencer’s states that an online order is charged when it is processed and shipped. A bank, card issuer or PayPal may place a temporary authorization hold when the order is submitted. This can make it appear that the customer was charged even when an order did not complete or that the same purchase appears twice.
Authorization holds often disappear within two to three business days, although the financial institution may take longer. If both transactions fully post instead of one remaining pending, contact Spencer’s and the payment provider with the order number and transaction dates.
Additional payment details are available on the official Spencer’s payment options page.
Buy Online, Pick Up in Store Orders
Do not travel to the store until Spencer’s sends an email confirming that the order is ready. The designated pickup person must present photo identification and the order number.
The pickup person can be selected during checkout. To change that person after checkout, call 1-800-762-0419. Orders that are not collected during the required pickup period are refunded. See the official pickup-order information for current instructions.
Gift Card Help and Security
For a Spencer’s gift-card problem, call primary Guest Services and retain the card, purchase receipt and any order confirmation. Apply a Spencer’s gift card before selecting an additional payment method during online checkout.
Third-party Visa, Mastercard, American Express or Discover gift cards may need to be registered with the card issuer under the purchaser’s name and ZIP code before they can be used online.
Gift-card warning: Never publish a gift-card number, PIN, barcode or receipt image in a public review. Spencer’s and legitimate government agencies will not require gift cards as payment for fines, taxes or account protection.
Spencer’s Nation Rewards and App Support
Customers should register the correct telephone number and use that same number when linking an online account to Spencer’s Nation. For missing punches, rewards that do not appear or app access problems, call 1-800-762-0419 or email guestservices@spencersonline.com.
Include the membership phone number, purchase date, store location and a copy of the receipt, but do not post those details publicly. Program requirements and rewards can change, so consult the current Spencer’s Nation information.
Product Warranties and Restricted Returns
Spencer’s publishes a one-year replacement warranty for qualifying intimate products and a lifetime happiness guarantee for body jewelry. These guarantees provide replacement or exchange assistance but do not make those products eligible for an ordinary return.
Contact Guest Services before taking or mailing one of these products anywhere. Describe the problem without including unnecessarily sensitive photographs or personal information in a public message.
How to Escalate a Spencer’s Complaint
- Start with the store manager for an in-store purchase or primary Guest Services for an online order.
- Write down the date, time, representative’s name and any case or reference number.
- If unresolved, use the online contact form to create a written record. State the requested resolution clearly.
- For a serious unresolved issue, ask Guest Services to escalate the case to a supervisor or the appropriate regional or corporate team.
Spencer’s publishes the following mailing address:
Spencer Gifts, LLC
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
Send copies rather than original receipts. Do not use this corporate address for merchandise returns unless Spencer’s specifically instructs you to do so.
Information to Prepare Before Contacting Spencer’s
- Order number or store receipt
- Purchase date and store location
- Item name, size, color and SKU when available
- Delivery tracking number
- Photographs of damaged or incorrect merchandise
- Return tracking and delivery confirmation
- Dates and amounts of disputed transactions
- The specific refund, replacement, exchange or correction requested
Do not place full payment-card numbers, gift-card numbers, passwords or sensitive personal details in email or public comments.
Frequently Asked Questions
What is Spencer’s main customer service number?
The current primary Spencer’s Guest Services number is 1-833-553-1595.
Why does Spencer’s also publish 1-800-762-0419?
Spencer’s currently publishes 1-800-762-0419 for certain Spencer’s Nation/app questions and for changing a pickup person after an order has been submitted. Use the 1-833 number for general Guest Services.
Can an online Spencer’s order be returned to a store?
Yes, if the merchandise is eligible. Complete the online return steps, print the return slip and take the item and slip to a Spencer’s store.
Does Spencer’s give cash refunds?
No. Purchases made with cash or a Spencer’s gift card are generally refunded to a Spencer’s gift card.
How long does a Spencer’s refund take?
Warehouse returns usually require five to seven business days after receipt. Eligible online returns completed in a store generally post within two to three business days, plus any processing time required by the bank.
Why do I see two Spencer’s payment entries?
One may be a temporary authorization hold and the other the completed payment. Holds often disappear within two to three business days, but some financial institutions take longer.
What should I do if an item arrives damaged?
Photograph the item, damage, packaging and label, then contact Guest Services with the order number. Keep all packaging until instructions are provided.
Can someone else collect my pickup order?
The designated pickup person can collect it with photo identification and the order number. Call 1-800-762-0419 if that person must be changed after checkout.
Where can I complain about a Spencer’s store?
Begin with the store manager. If the problem remains unresolved, call primary Guest Services or submit a written complaint through Spencer’s contact form.
Related Customer Service Pages
Share Your Spencer’s Customer Service Experience
Customers can use the review section below to describe a firsthand Spencer’s support experience. Include what type of problem occurred, which contact method was used and whether the company resolved it. Do not publish order numbers, gift-card information, payment details, private employee information or sensitive photographs.
Information checked and updated August 3, 2026. Telephone numbers, hours, return rules and rewards-program terms can change. Confirm time-sensitive details with Spencer’s before acting.
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