Starlink Customer Service, Phone Number, Billing & Technical Support

Starlink customers can obtain help with service outages, installation, account access, billing, equipment, cancellations and returns by telephone or through the official Starlink support system. Customers should sign in whenever possible because account-based support can access the service plan and Starlink equipment associated with the request.

Starlink Customer Service Options

Support Option	Details	Best Used For
General customer service	1-888-467-8275 1-888-GO-STARLINK	Account, billing, orders, equipment, service plans, cancellations and technical support
U.S. residential offline support	1-866-606-5103	Initial setup failures or residential service that is suddenly offline
Help Center and support tickets	Starlink Help Center	Troubleshooting, written support requests, account-specific cases and ticket updates
Account sign-in	Starlink account portal	Invoices, subscriptions, payment methods, equipment, service plans and support history
Account recovery	Starlink account recovery	Forgotten passwords, unknown account email addresses or loss of access to the original email
Business sales	Starlink Business	New enterprise, fixed-site, mobility, maritime and aviation inquiries

Starlink also provides chat and account-based ticket options through its official support system. Availability and the options displayed may depend on whether the customer is signed in, the service plan and the type of problem selected.

Which Starlink Support Route Should You Use?

Problem	Recommended First Step
Starlink is suddenly offline	Check the Starlink app for alerts and equipment status. U.S. residential customers can call 1-866-606-5103.
Billing or unexpected charge	Download the invoice, compare the transaction with the account and submit a billing ticket or call general support.
Damaged or defective equipment	Photograph the equipment and error message, then open an account ticket for warranty or replacement instructions.
Cannot access the account	Use Starlink’s account-recovery page before creating another account.
Cancel service	Open the subscription settings, select Manage beside the service plan and choose Cancel Service.
Return a Starlink kit	Cancel the applicable plan and follow the return instructions and label provided by Starlink.
Activate used equipment	Confirm that the previous owner completed Starlink’s official equipment-transfer process.
New residential service	Enter the service address on the official Starlink Residential page.

How to Submit a Starlink Support Ticket

1. Sign in through the Starlink app or official account portal.
2. Open the Support or Help Center section.
3. Select the category that most closely matches the problem.
4. Review the suggested troubleshooting article.
5. Select the displayed option to contact support, start a chat or submit a ticket.
6. Include the error message, affected equipment, dates and troubleshooting already completed.
7. Save the ticket number and continue the same ticket when providing additional information.

Submitting a technical ticket from the Starlink app can provide support with useful equipment and connection information. Do not include passwords, complete payment-card numbers or unrelated personal documents.

Starlink Outage and Offline Troubleshooting

If Starlink is offline, first determine whether the problem affects the Starlink connection, the local Wi-Fi network or only one connected device.

• Open the Starlink app and review current alerts and equipment status.
• Confirm that the router and Starlink equipment have power.
• Check accessible cables and connectors for visible looseness or damage.
• Determine whether all devices are offline or only one phone, computer or television.
• Review the obstruction information in the app if service is intermittent.
• Save screenshots of error messages before resetting equipment.
• Record when the outage began and whether service briefly returns.

U.S. residential customers who cannot get online during initial setup or are suddenly offline can call 1-866-606-5103. General Starlink support is available at 1-888-467-8275.

Starlink Billing and Payment Problems

Billing complaints can involve an unexpected monthly amount, hardware or accessory charges, duplicate-looking transactions, taxes, plan changes, failed payments, refunds or charges that appear after cancellation.

Before contacting Starlink:

• Download the invoice from the Starlink account.
• Identify the exact charge date and amount.
• Confirm which subscription, service address or device is involved.
• Compare the current invoice with the prior invoice.
• Save the cancellation confirmation or return tracking when applicable.
• Note whether the transaction is pending or fully posted.

For an unauthorized transaction, secure the Starlink account, change the password and contact Starlink promptly. Contact the card issuer as well if the payment account may have been compromised.

How to Cancel Starlink Service

Starlink’s current cancellation instructions direct customers to:

1. Sign in to the Starlink account.
2. Select Your Subscription from the account home page.
3. Select Manage beside the applicable service plan.
4. Select Cancel Service.
5. Save the cancellation confirmation and effective date.

Review the current Starlink cancellation instructions because account menus, plan options and billing timing can change.

Cancelling service does not mean equipment should be mailed to a corporate address. If equipment qualifies for return, use the label and destination supplied through Starlink’s official return process.

Starlink Equipment Returns and Refunds

Starlink currently advertises a 30-day trial for qualifying direct purchases. Customers within the applicable trial or return period should cancel service and follow the equipment-return instructions shown in the account.

• Starlink’s kit-return instructions state that eligible equipment should be returned in good condition within 30 days after cancelling the service plan.
• Accessories purchased through the Starlink Shop can generally be returned within 30 days after delivery.
• Equipment bought through a retailer or authorized reseller may also be subject to that seller’s return rules.
• Customers outside the standard return period should ask support whether any return or refund option applies; approval is not guaranteed.
• Keep the return label, carrier receipt, tracking number and delivery confirmation.

Review the current Starlink kit-return instructions and accessory-return information before shipping anything.

Damaged Equipment and Warranty Support

Use an account support ticket for a damaged dish, router, cable, power supply or other Starlink component. Include photographs, the equipment involved, the app error and the troubleshooting already completed.

Warranty coverage can depend on the equipment, purchase channel, service type, country and cause of damage. Review the current Starlink Limited Warranty instead of assuming that every type of physical or weather-related damage is covered.

Do not send equipment to an address supplied by an unverified caller, social-media account or online comment. Use only return instructions generated by Starlink or provided inside an authenticated support case.

Starlink Account Recovery

Customers who have forgotten the account email address or password should use the official Starlink account-recovery page. Recovery options may use the email address, telephone number or an alternative email.

Avoid creating a replacement account for equipment already assigned to another account unless Starlink directs you to do so. Duplicate accounts can make it harder to identify the correct subscription, equipment and billing history.

Used Starlink Equipment and Ownership Transfers

A used Starlink kit normally must be released through Starlink’s official transfer process before a new owner can activate it. The existing owner should locate the equipment under the Devices section of the account and complete the transfer steps.

Before buying used equipment, confirm that:

• The seller owns the equipment rather than renting or financing it under another arrangement.
• The kit is eligible for transfer.
• The device identifier is accepted by Starlink.
• Service is available at the intended location or under the intended plan.
• The seller completes the account transfer before payment is finalized.

See Starlink’s current equipment-transfer instructions.

Starlink Support Scam Warning

Starlink warns that messages requesting account credentials, passwords or payment information may be fraudulent. An email claiming to be from Starlink but sent from a domain other than @starlink.com should be treated as suspicious.

• Do not give an unexpected caller an account password or verification code.
• Do not install remote-access software at the request of an unverified support representative.
• Do not pay a technical-support fee with gift cards, cryptocurrency or a wire transfer.
• Do not use a telephone number posted in a public customer review.
• Open the Starlink app or type starlink.com directly into the browser.

Review Starlink’s official phishing and suspicious-message guidance. Starlink impersonation scams can also be reported through ReportFraud.ftc.gov.

How to Escalate a Starlink Complaint

1. Start with the official phone line, chat or an account support ticket.
2. Record the ticket number, representative, date and promised next step.
3. Update the existing ticket with requested documents and new evidence.
4. State the requested resolution clearly, such as restored service, corrected billing, replacement equipment, cancellation confirmation or a qualifying refund.
5. Request escalation within the support case if the initial response does not address the documented problem.
6. Retain invoices, app screenshots, outage dates, return tracking and prior replies.

For an unresolved U.S. internet-service complaint involving availability, speed, billing or equipment, consumers can review the FCC Consumer Inquiries and Complaints Center. Contractual disputes should be reviewed under the current Starlink legal terms applicable to the customer’s country and service plan.

Information to Prepare for Starlink Support

• Account email address and account number
• Affected subscription and service address
• Starlink kit or device identifier, shared only through official support
• Order number and purchase date
• Invoice date and disputed amount
• Exact app error message
• Dates and duration of service interruptions
• Photographs of damaged equipment or installation problems
• Previous ticket numbers
• Return tracking and delivery confirmation
• The specific resolution requested

Do not publish account credentials, complete equipment identifiers, home addresses, payment-card details or support screenshots containing private information in the review section.

Frequently Asked Questions

What is the official Starlink customer service number?

Starlink’s official English-language customer-service number is 1-888-467-8275, also written as 1-888-GO-STARLINK.

Is Starlink telephone support available 24 hours?

Yes. Starlink currently states that its general customer-support phone line is available 24 hours a day, seven days a week.

What is the Starlink offline-support number?

U.S. residential customers who cannot get online during initial setup or are suddenly offline can call 1-866-606-5103.

Does Starlink have a public customer-service email address?

Starlink directs general account and technical requests through its phone line, authenticated support portal, chat and ticket system rather than publishing one general consumer-support email address.

How do I open a Starlink support ticket?

Sign in through the Starlink app or account portal, open the Help Center, select the relevant subject and use the displayed contact-support or ticket option.

How do I cancel Starlink?

Sign in, select Your Subscription, choose Manage beside the applicable service plan and select Cancel Service. Save the confirmation.

Can Starlink equipment be returned?

Eligible direct purchases can be returned under Starlink’s applicable trial and return rules. Follow the instructions generated in the account and return the kit within the stated deadline.

What should I do when Starlink is offline?

Check the Starlink app for alerts, confirm power and accessible cable connections, determine whether all devices are affected and save error screenshots. Then call the appropriate official number or submit a ticket.

Can I activate a used Starlink kit?

Possibly, but the previous owner must complete the official transfer process and the equipment must be eligible for activation under an available service plan.

How can I identify a fake Starlink support number?

Verify the number through starlink.com. Be suspicious of numbers in advertisements, public comments or unsolicited messages, especially when the caller requests remote-access software, gift cards, cryptocurrency, passwords or verification codes.

Related Satellite and Internet Customer Service Pages

• HughesNet Customer Service
• Viasat Customer Service

Starlink Reviews and Complaints

Customers can use the review section below to describe a firsthand Starlink experience involving installation, service reliability, speed, billing, equipment, cancellation, refunds or support tickets. Include the general problem, support route used and whether it was resolved.

Do not publish account email addresses, service addresses, passwords, complete kit identifiers, payment details, telephone numbers or private support-ticket screenshots. Telephone numbers advertising independent Starlink support may be removed to protect readers from impersonation scams.

Page updated August 3, 2026 with Starlink’s current general support number, U.S. offline-support line, ticket and chat guidance, cancellation steps, equipment-return information, account recovery and scam warnings. Support options, plan terms and return rules can change.

CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Starlink, Starlink Services, LLC, SpaceX or any Starlink retailer or reseller.