Smith & Hawken customer service is handled through Target support because Smith & Hawken is now a Target brand for outdoor furniture, garden items and outdoor décor. If you need help with a Smith & Hawken order, return, damaged item, missing part, patio furniture issue, cushion question, delivery problem or product safety concern, use the Target support routes below.
How to Contact Smith & Hawken Customer Service
Important Smith & Hawken Brand Note
Smith & Hawken was previously associated with The Scotts Company LLC, but Target later acquired the Smith & Hawken brand. For current Smith & Hawken products sold through Target or Target.com, customers should use Target support, Target.com order support or Target product safety support.
If your issue involves a very old Smith & Hawken item purchased before Target owned the brand, current warranty, parts or replacement support may be limited. Still, Target support is the best starting point for current Smith & Hawken products sold by Target.
Best Smith & Hawken Support Route by Issue
- Target.com order problem: Call 1-800-591-3869 or use Target’s online order tools.
- Store purchase: Start with the Target store where you purchased the item and keep your receipt.
- Return or refund: Review Target’s return policy and check your receipt, packing slip or Target account for item-specific return terms.
- Damaged or defective item: Contact Target.com Guest Services or visit a Target store with photos, receipt and item details.
- Large patio furniture return: Ask Target whether the item is eligible for return pickup or must be returned in store or by mail.
- Missing hardware or parts: Contact Target support with the product name, item number, order number and photos of the missing or damaged part.
- Product safety concern: Contact Target product safety and quality support at 1-800-910-6874.
- Recall question: Check Target’s product recall page and search by product name, manufacturer or item number.
Information to Have Before Contacting Target About Smith & Hawken
- Target.com order number or store receipt
- Product name, item number, UPC or model number
- Purchase date and Target store location, if bought in store
- Delivery date, carrier and tracking number, if shipped
- Photos of damaged furniture, missing parts, packaging, labels or assembly instructions
- Return barcode, return label or prior support case number
- Target Circle account email, if relevant
- Last four digits of the payment card and charge date, if you are asking about billing
Smith & Hawken Returns, Replacements and Damaged Items
For Smith & Hawken items purchased from Target, returns and refunds generally follow Target’s return policy and any item-specific terms shown on the receipt, packing slip, Target.com product page or order details. Some large, heavy, outdoor or Target Plus items may have different return instructions.
If your Smith & Hawken item arrived damaged, defective, missing parts or different from what you ordered, take photos before discarding the packaging. Include the item number, receipt, order number and photos when contacting Target support.
Outdoor Furniture, Cushions and Assembly Issues
For patio furniture, cushions, garden décor and outdoor accessories, check the product page, packaging and assembly instructions before contacting support. Color, cushion size, hardware, seating capacity and material details can vary by item.
If you need replacement hardware, cushions or assembly help, Target may need the exact product name or item number. A general “Smith & Hawken patio furniture” description may not be enough to identify the correct set or part.
Smith & Hawken Reviews and Complaints
CustomerServiceNumbers.com does not currently show visible Smith & Hawken customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.
Helpful review topics may include Target.com order support, patio furniture quality, delivery problems, damaged items, missing parts, cushion fit, assembly instructions, returns, refunds, product safety, recall help and whether Target resolved the issue.
Privacy, Billing and Scam Warnings
- Do not post your full order number, full address, email address, phone number, payment card details, tracking link or Target account login in a public review.
- Use only official Target or Target.com support pages before entering order, payment or account information.
- Be cautious with fake support numbers, delivery texts, refund emails, coupon scams and messages asking for verification codes.
- If you see an unfamiliar Target or Smith & Hawken-related charge, compare it with your Target order history, receipts and card statement before filing a dispute.
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Share Your Smith & Hawken Customer Service Experience
Have you contacted Target about a Smith & Hawken order, patio furniture issue, missing part, damaged item, return, refund, cushion question, product safety concern or delivery problem? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
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Last Updated: July 10, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Smith & Hawken, Target Corporation, Target.com, Target Brands, Inc., The Scotts Company LLC or The Scotts Miracle-Gro Company. Smith & Hawken and Target do not provide customer support through this website. Contact information is provided to help consumers reach the correct company directly, and reviews reflect the experiences and opinions of individual contributors.
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