Sony Customer Service, Electronics and PlayStation Help

Eric Strand

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Sony customer service is divided among Sony Electronics, the Sony Store, PlayStation and other Sony businesses. For televisions, cameras, headphones, speakers and other consumer electronics, use Sony’s product-specific support system. For PlayStation accounts, consoles, subscriptions or Store purchases, use PlayStation Support instead.

Sony Customer Service Phone Numbers and Contacts

The number 1-800-345-7669 is primarily a PlayStation support number. It should not be used as the only contact for Sony televisions, cameras, headphones, speakers, Sony Store orders or other electronics.

The 25 Madison Avenue address is Sony Corporation of America’s U.S. headquarters address. It is not a product-return warehouse or repair center. Do not mail a television, camera, console, headphone or other device there.

Choose the Correct Sony Support Department

  • Sony Store order: Call or text 1-800-249-7669.
  • Television, projector or monitor: Select TVs, Monitors & Projectors in Sony Product Support.
  • Camera, lens or camcorder: Select Cameras & Camcorders.
  • Headphones, earbuds, speakers or soundbar: Select Headphones, Audio & Video.
  • Car or marine audio: Select Car & Marine Entertainment.
  • Product warranty or repair: Enter the model number and use Product Repair.
  • Sony Protection Plan: Call 1-855-766-9777.
  • PlayStation account, game or PS Store purchase: Use PlayStation Support.
  • PlayStation console or controller repair: Use PlayStation Repairs.
  • Sony Pictures movie or television content: Use Sony Pictures support rather than Sony Electronics.
  • Sony Music question: Use Sony Music’s contact route.
  • Professional camera, display or production equipment: Use Sony Professional Products support.

Information to Have Before Contacting Sony

  • Exact product name and model number
  • Serial number
  • Purchase date
  • Retailer or Sony Store order source
  • Receipt or proof of purchase
  • Error code or exact error message
  • Software or firmware version
  • Photos or video showing the problem
  • Troubleshooting already completed
  • Repair work-order number
  • Protection Plan information
  • Previous Sony support case number
  • A concise description of the requested resolution

Do not publicly post a complete serial number, Sony account email, PlayStation sign-in ID, password, verification code, payment information, order number, home address or return label.

Find a Sony Product Model and Serial Number

The model and serial number may appear:

  • On a label attached to the back or bottom of the product
  • Inside a battery compartment
  • In the device settings menu
  • On the original box
  • On the purchase receipt or Sony Store order
  • In the registered-products section of a Sony account

Enter the complete model number in Sony Product Support because troubleshooting, downloads, warranty documents and repair options can differ among similar products.

Sony Electronics Product Support

Sony’s electronics support site provides product-specific:

  • Manuals
  • Warranty documents
  • Software and firmware downloads
  • Troubleshooting articles
  • Product alerts
  • Repair options
  • Parts and accessories
  • Registration
  • Contact options

Contact methods may vary by product, model, problem and current agent availability. Some issues may offer phone, chat or online case support after the product is identified.

Sony Television and BRAVIA Support

Sony television support can help with:

  • No power or no picture
  • Blinking or flashing indicator lights
  • Google TV or Android TV setup
  • Wi-Fi and streaming apps
  • HDMI and external-device connections
  • Picture and sound settings
  • Remote controls
  • Software updates
  • Wall-mount and stand questions
  • Warranty and repair requests

Before requesting service:

  1. Record the television model and serial number.
  2. Note the blinking-light pattern or error code.
  3. Disconnect external HDMI and USB devices.
  4. Restart the television and connected equipment.
  5. Check for a current software update.
  6. Test another outlet when safe.
  7. Document the problem with photographs or video.

Do not remove the back cover or attempt internal television repairs. Televisions can contain hazardous voltage even after being unplugged.

Large Sony Television Delivery Problems

For Sony Store televisions 50 inches or larger and projectors, delivery may require an appointment and adult signature.

When the box arrives damaged:

  • Inspect the package before signing.
  • Refuse delivery when the damage appears serious.
  • If accepting it, write “damaged” on the delivery record.
  • Photograph the box before opening it.
  • Contact Sony Store support promptly.

Do not discard the box, protective material or accessories until the product is tested and any return or replacement issue is resolved.

Sony Camera and Lens Support

Sony camera support covers Alpha cameras, lenses, compact cameras, vlog cameras and camcorders.

Common support issues include:

  • Camera will not power on
  • Battery or charging problems
  • Lens recognition errors
  • Autofocus problems
  • Memory-card errors
  • Sensor or image-quality concerns
  • Overheating
  • Firmware updates
  • Creators’ App or computer connections
  • Repair and cleaning

Before sending a camera for repair:

  • Back up photographs and video.
  • Remove the memory card unless Sony instructs otherwise.
  • Remove unnecessary accessories.
  • Save custom settings when possible.
  • Record the serial numbers of the camera and lens.
  • Photograph the product’s condition.
  • Follow Sony’s packing and shipping instructions.

Sony cannot guarantee recovery of files stored on a damaged memory card or device.

Sony Headphone, Earbud and Audio Support

Sony audio support can help with:

  • Bluetooth pairing
  • One earbud not producing sound
  • Charging problems
  • Battery drain
  • Noise-canceling settings
  • Microphone or call quality
  • Headphones Connect or Sound Connect app problems
  • Soundbar and speaker setup
  • Receiver and home-theater connections
  • Firmware updates
  • Warranty service

Try resetting or initializing the product only after reviewing the model-specific instructions. An initialization can erase pairing information, custom settings and device connections.

Sony Product Warranty Help

Sony warranty periods vary by model and product category. Review the warranty document included with the product or available under the model’s support page.

Warranty review may require:

  • Proof of purchase from Sony or an eligible retailer
  • Product model and serial number
  • Description of the defect
  • Photos, video or error information
  • Completion of required troubleshooting
  • Inspection by Sony or an authorized servicer

A manufacturer warranty generally addresses covered defects in materials or workmanship. It may exclude accidental damage, misuse, unauthorized modifications, cosmetic damage, improper installation and products with removed or altered serial numbers.

Do not assume that every Sony product has a one-year warranty. The exact written warranty for the model controls.

Sony Protection Plans

Sony offers different plan types and coverage periods. Some plans extend mechanical or electrical coverage, while an eligible Protect Plus plan may add accidental-damage benefits.

Before filing a claim, confirm:

  • Which product is registered
  • Plan number and coverage dates
  • Whether the event is covered
  • Deductible or service fee
  • Repair, replacement or reimbursement options
  • Required documents

A retailer protection plan is separate from a Sony Protection Plan and must normally be handled through the retailer or its plan administrator.

Start or Check a Sony Repair

  1. Open Sony Product Repair.
  2. Select the product category.
  3. Enter the model and serial number.
  4. Complete the recommended troubleshooting.
  5. Confirm warranty or Protection Plan status.
  6. Review estimated charges when the repair is not covered.
  7. Save the work-order number.
  8. Follow the packing and shipping instructions exactly.

Use Sony’s repair-status tool to monitor an existing work order. A repair performed by a Sony Service Center may carry a 90-day parts-and-labor warranty or the remainder of the original factory warranty, whichever is longer.

Repair Is Delayed or the Product Was Returned Unrepaired

Keep:

  • Repair work-order number
  • Shipping and delivery records
  • Technician findings
  • Parts status
  • Repair estimate
  • Warranty decision
  • Photographs before and after service

Ask Sony to explain in writing whether the next step is another repair, parts order, replacement review, return without repair or paid-service option.

Do not send the product to a different address or third-party repair company while an active Sony claim is pending unless Sony authorizes it.

Sony Store Order Support

Sony Store support handles:

  • Product selection
  • New and existing orders
  • Shipping and delivery
  • Returns
  • Refunds
  • Price-match requests
  • Store accounts
  • Damaged or incorrect Sony Store shipments

Sony Store agents do not provide PlayStation account or console support.

Cancel or Change a Sony Store Order

Sony Store orders begin processing quickly, and shipping information may not be changeable after the order is placed.

Contact 1-800-249-7669 promptly for:

  • Cancellation requests
  • Payment-authority problems
  • Incorrect contact information
  • Questions about pickup or shipment

Do not place a duplicate order until Sony confirms the status of the first purchase.

Sony Store Return Policy

Eligible Sony Store returns generally must be requested within 30 days after delivery.

  1. Open the Sony Store order lookup.
  2. Enter the order number and purchase email.
  3. Select the return or refund option.
  4. Follow the return instructions.
  5. Use the Sony-provided QR code or shipping method.
  6. Return all required accessories, manuals and bundled products.
  7. Keep the FedEx or carrier receipt.

Important restrictions can include:

  • Shipping and installation charges are generally nonrefundable.
  • A restocking fee of up to 15% may apply in certain circumstances.
  • Missing packaging, accessories or bundle items can reduce or prevent a refund.
  • An unauthorized return location or shipping method can delay the refund.
  • Damage occurring while the product is in the customer’s possession may affect eligibility.

Best Buy Pickup Versus Sony-Shipped Orders

  • Purchased on Sony’s site and picked up at Best Buy: Return through a qualifying Best Buy store under the applicable Sony timeframe.
  • Shipped directly by Sony: Start the return through Sony; do not take it to Best Buy.
  • Purchased directly from Best Buy: Use the Best Buy purchase and return policy.

Keep the Best Buy return receipt for a Sony Store pickup order. The refund may be issued by Sony rather than directly by the store.

Sony Refund Has Not Arrived

  1. Confirm that the return reached Sony.
  2. Check whether inspection was completed.
  3. Review the original payment method.
  4. Allow Sony’s stated processing period.
  5. Contact Sony Store support with the return and tracking numbers.
  6. Ask for the refund date, amount and transaction reference.

If the original payment account is closed, contact Sony Store support. Sony may need to review another refund method, which can take longer.

Sony Store Price Match

Sony may provide a qualifying price match against its own current price or an eligible authorized retailer within 30 days after the order ships.

Have ready:

  • Sony order number
  • Product model
  • Current advertised price
  • Authorized retailer link
  • Screenshot showing the item in stock

Warehouse-club prices, membership-only offers, coupons, financing offers, liquidation sales and limited-quantity listings may be excluded.

PlayStation Customer Service

PlayStation support can help with:

  • Account recovery
  • Two-step verification
  • Unauthorized account access
  • PlayStation Store purchases
  • Eligible refunds
  • PlayStation Plus
  • Payment problems
  • Voucher codes
  • Console and controller repairs
  • Account suspensions and appeals when eligible

PlayStation Account Recovery

Support may request:

  • Online ID
  • Sign-in email address
  • Serial number of a console used with the account
  • Recent transaction details
  • Purchase date and amount

Never provide a password, two-step verification code or backup code to an unexpected caller or public commenter.

PlayStation Refunds and Subscriptions

Eligible PlayStation Store purchases may offer a self-service refund option through transaction history. Other purchases require PlayStation Support review.

To stop PlayStation Plus renewal:

  1. Sign in to PlayStation Account Management.
  2. Open Subscription.
  3. Select PlayStation Plus.
  4. Review the next payment date.
  5. Select Cancel Subscription.

Stopping renewal does not automatically guarantee a refund of the current subscription period.

Unauthorized Sony or PlayStation Charge

An unfamiliar charge may involve:

  • A Sony Store order
  • A PlayStation Store purchase
  • PlayStation Plus renewal
  • A Sony Protection Plan
  • A household member’s purchase
  • A temporary authorization
  • An unauthorized account transaction
  1. Identify the complete payment descriptor.
  2. Review Sony Store and PlayStation transaction history.
  3. Ask household members about the purchase.
  4. Secure the Sony or PlayStation account.
  5. Contact the appropriate Sony department.
  6. Contact the payment provider promptly if the completed transaction remains unauthorized.

A chargeback involving a legitimate PlayStation account purchase can result in an account suspension while the account debt is reviewed. Contact PlayStation Support before disputing a transaction when the account holder recognizes the purchase but disagrees with it.

Sony Product Alerts and Recalls

Check Sony’s support site for recalls, repair programs, software notices and end-of-support alerts connected with the product model.

Stop using a device that overheats, smokes, sparks, develops a swollen battery or presents an electrical or fire hazard. Disconnect it only when it is safe to do so.

Sony Privacy Requests

  • Privacy email: privacy@sonyusa.com
  • Privacy mailing address: Sony Corporation of America Privacy Office, Attn: Legal Department, 25 Madison Avenue, New York, NY 10010
  • Sony Corporation of America Privacy Policy: Review privacy rights and request options

Sony Electronics, PlayStation, Sony Pictures and Sony Music may maintain separate privacy policies and request systems. Use the policy connected with the specific account or service.

Sony Scam and Fake Support Warnings

  • Begin at Sony.com, Electronics.Sony.com or PlayStation.com.
  • Do not trust a support number solely because it appears in a sponsored search result.
  • Sony Store says it does not randomly call customers offering special discounts.
  • Do not share account passwords or verification codes.
  • Do not allow an unknown support agent to control a computer or phone remotely.
  • A legitimate refund or warranty claim should not require gift cards or cryptocurrency.
  • Verify unexpected order-confirmation emails through Sony Store order lookup.
  • Use PlayStation’s official site for account recovery.
  • A review posted here does not create a Sony support case.

How to Escalate a Sony Complaint

  1. Identify the correct Sony operating company or department.
  2. Open a support case through the official product or account route.
  3. Record the case, repair or order number.
  4. Provide the model, serial number, receipt and complete timeline.
  5. State the requested resolution clearly.
  6. Ask for Customer Relations, supervisor or warranty escalation when appropriate.
  7. Keep repair findings, shipment tracking and written decisions.
  8. Use the Protection Plan administrator when the claim involves extended coverage.
  9. Contact the retailer when the purchase remains within its return or protection-plan process.
  10. Contact the payment provider for an unresolved unauthorized completed charge.
  11. Report a dangerous product to the Consumer Product Safety Commission when appropriate.

Sony Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows no visible Sony customer reviews and a rating of 0 out of 5 based on 0 reviews.

Because no reviews have been submitted, this page does not establish positive or negative Sony customer-service trends.

Future reviews can help readers understand current experiences involving Sony Store orders, televisions, cameras, headphones, repairs, warranty claims, Protection Plans, PlayStation accounts, refunds and support response times.

Related Customer Service Numbers Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize product-support contacts, warranty routes, repair guidance, Store policies, PlayStation distinctions and reader reviews.

We are not owned by Sony Corporation of America, Sony Group Corporation, Sony Electronics, Sony Interactive Entertainment, PlayStation, Sony Pictures, Sony Music, any retailer, repair center or protection-plan administrator.

Share Your Sony Customer Service Experience

Have you contacted Sony about a television, camera, lens, headphone, speaker, soundbar, Sony Store order, warranty claim, repair, Protection Plan, PlayStation account or unauthorized charge? Leave a factual review below and explain which Sony department you contacted, how long assistance took and whether the issue was resolved.

Comments are moderated. Do not include full serial numbers, Sony or PlayStation sign-in emails, online IDs tied to private information, passwords, verification codes, order numbers, home addresses, payment details, repair labels, private telephone numbers or names of individual support employees.

Last Updated: July 13, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Sony Corporation of America, Sony Group Corporation, Sony Electronics, Sony Interactive Entertainment, PlayStation, Sony Pictures, Sony Music, any retailer, repair center or protection-plan provider. Sony does not provide customer service through this website.

Telephone numbers, hours, warranty terms, repair options, Store return rules, PlayStation refund policies, subscription terms and corporate information can change. Review the official Sony support page, purchase receipt, product warranty, repair decision, Store order and applicable account terms.

This page cannot access a Sony or PlayStation account, troubleshoot a private device remotely, approve a warranty claim, start a repair, cancel an order, issue a refund, replace a product, restore digital content or reverse a payment.

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