Town & Country Magazine Customer Service and Reviews

Town & Country Magazine subscribers can manage print delivery, renewals, cancellations, billing, address changes and missing issues through Hearst’s official subscriber portal. Print subscriptions, Town & Country All Access memberships and subscriptions purchased through an app store use different support routes.

Choose the Correct Town & Country Support Route

Before contacting customer service, identify how the subscription was purchased.

• Print subscription: Use the print subscriber portal, call 1-800-289-8696 or email TOCcustserv@cdsfulfillment.com.
• Town & Country All Access membership: Call 1-888-797-9927 or email membersupport@townandcountrymag.com.
• Apple, Google Play, Kindle, NOOK or Zinio subscription: Review the subscription in the account used to make the purchase and contact that storefront about billing or cancellation.
• Third-party magazine seller: Contact the seller or subscription agency shown on the receipt or card statement.

How to Cancel a Town & Country Print Subscription

Log in through the Town & Country print subscription portal and review the orders associated with your account.

Town & Country’s current FAQ says unpaid subscriptions can be canceled through the “Actions” menu under “My Orders.” For a paid print subscription, email customer service or call 1-800-289-8696.

When canceling:

1. Confirm which subscription or order is being canceled.
2. Ask whether automatic renewal is also being disabled.
3. Request a cancellation confirmation number or email.
4. Ask whether any refund applies to unfulfilled issues.
5. Save the confirmation and monitor the payment account for another renewal.

A cancellation request may be submitted after an upcoming issue has already entered the mailing process. Receiving one additional issue does not necessarily mean the subscription remains active, but confirm the account status through the subscriber portal.

Town & Country Refund Requests

Refund eligibility can depend on whether the subscription was paid, whether issues have already been fulfilled, the original offer and where the subscription was purchased. Do not assume every canceled subscription qualifies for a refund.

Ask customer service to provide:

• The effective cancellation date
• The number of issues already fulfilled
• Whether a refund is approved
• The refund amount and payment method
• The estimated processing time

If a magazine agency, app store or other third party processed the purchase, that company may control the refund rather than Town & Country or Hearst.

How to Stop Town & Country Automatic Renewal

Town & Country may offer subscriptions through a continuous-service or automatic-renewal program. The original order terms should state whether the subscription renews automatically.

Log in to the print subscription account to review the renewal status. If the setting is unclear, contact print customer service and ask for written confirmation that automatic renewal has been disabled.

Turning off future renewal normally prevents the next renewal charge but may not immediately end access or print delivery already covered by the current paid term.

Town & Country All Access Membership Help

Town & Country All Access combines website access with membership benefits and a print component. It is not identical to a traditional print-only subscription.

For All Access billing, website sign-in, membership cancellation, payment-method changes or missing membership benefits, call 1-888-797-9927 or email membersupport@townandcountrymag.com.

The official FAQ states that an existing print subscription does not automatically provide unlimited website access or every All Access benefit. Subscribers may need to purchase or activate the appropriate membership separately.

Use the same email address used to purchase the membership when creating or accessing the online account.

Missing, Late or Damaged Issues

Town & Country says a new print subscriber’s first issue usually arrives within four to six weeks. An All Access member may wait approximately eight weeks for the first mailed issue.

Town & Country uses combined issues during portions of the year. A combined issue may represent more than one month or count as multiple issues under the subscription terms, so an apparent missing month does not always mean an issue was skipped.

If an expected issue does not arrive:

1. Check the subscription start and expiration information.
2. Confirm that payment was processed.
3. Verify the mailing address in the subscriber portal.
4. Check whether the issue was a combined edition.
5. Report the missing or damaged issue through the portal, email or telephone support.

For repeated damage, photograph the issue and packaging and ask customer service whether the subscription can be extended or another remedy is available.

Changing a Town & Country Mailing Address

Update the mailing address through the print subscription portal. Town & Country recommends submitting an address change approximately eight weeks before the issue cover date to reduce the chance that an issue is mailed to the old address.

Keep the account number from the mailing label. If issues continue arriving at both addresses, there may be two subscription accounts that need to be combined.

Duplicate Town & Country Subscriptions

Receiving two copies can indicate that two separate orders or account records exist. Compare the account numbers and expiration information printed on both mailing labels.

Contact customer service with both account numbers and ask whether the subscriptions can be combined. Do not post photographs of the mailing labels publicly because they contain account and address information.

Unexpected Magazines, Invoices or Sweepstakes Orders

If Town & Country begins arriving unexpectedly, first determine whether it resulted from:

• A gift subscription
• A promotional offer
• A sweepstakes entry
• A third-party subscription seller
• An automatic renewal
• A second household member’s order

Town & Country’s FAQ states that no purchase is required to enter a Hearst magazine sweepstakes. If a sweepstakes entry unintentionally generated an order, contact customer service and cancel it.

Do not pay an unfamiliar invoice until customer service identifies the account and purchase source. An invoice is not necessarily proof that a payment card has already been charged.

Town & Country Billing and Payment Problems

Use the print subscriber portal to review payments, balances and orders. If the payment was mailed, allow processing time before assuming it was lost or ignored.

For a card charge, compare the amount and date with:

• The original subscription offer
• Automatic-renewal terms
• Gift subscriptions
• All Access membership charges
• Digital subscriptions purchased through an app store
• Orders placed through magazine agencies

If customer service confirms that a charge does not belong to an active or authorized order, request written confirmation before contacting the card issuer.

Digital Edition and App-Store Subscriptions

Digital editions may be sold through Apple, Google Play, Amazon Kindle, Barnes & Noble NOOK and Zinio. Purchases made through those storefronts are generally managed through the customer’s account with that provider.

Deleting an app usually does not cancel its subscription. Review the active subscriptions in the applicable storefront account and follow that provider’s cancellation instructions.

If the subscription is active but the app does not recognize it, confirm that the device is signed in with the same account used for the purchase. Keep the storefront receipt and transaction reference for support.

How to Escalate a Town & Country Complaint

1. Identify whether the problem involves print, All Access, an app store or a subscription agency.
2. Log in and verify the account, mailing address and order status.
3. Contact the responsible support department.
4. Request a case, cancellation or confirmation number.
5. Save emails, invoices, mailing labels and payment records.
6. Follow up using the same reference number.
7. Ask for a written explanation if a refund or cancellation is denied.
8. Contact the payment provider when a confirmed unauthorized charge remains unresolved.

A public review does not cancel a subscription, stop automatic renewal, dispute a charge or notify Hearst of a delivery problem.

Town & Country Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5-star rating based on zero published Town & Country reviews. There are therefore no verified CSN review themes to summarize.

If you have contacted Town & Country about a subscription, cancellation, renewal, delivery, refund, digital edition or All Access membership, share your firsthand experience below. Include the general support route and outcome without publishing private account information.

Related Customer Service Pages

• Vogue Customer Service
• The New Yorker Customer Service
• ELLE Magazine Customer Service
• Esquire Magazine Customer Service
• Veranda Magazine Customer Service

Frequently Asked Questions

What is the Town & Country print-subscription phone number?

Call Town & Country print subscription customer service at 1-800-289-8696.

How do I cancel Town & Country Magazine?

Unpaid print orders may be canceled through the subscriber portal. For paid print subscriptions, contact Town & Country by email or telephone. All Access and app-store subscriptions use separate cancellation routes.

Will Town & Country provide a cancellation refund?

Refund eligibility depends on the order, seller, payment status and issues already fulfilled. Ask customer service for a written decision and refund amount.

How long does the first issue take?

The current FAQ says a traditional print subscription usually begins within four to six weeks. The first mailed issue associated with an All Access membership may take approximately eight weeks.

Does a print subscription include unlimited website access?

Not necessarily. Town & Country states that its All Access membership is a separate offering from an ordinary print subscription.

Who handles an Apple or Google Play subscription?

Manage a subscription purchased through Apple or Google Play in the corresponding storefront account. Town & Country may assist with publication access, but the storefront generally controls its own billing and cancellation.

Who owns Town & Country Magazine?

Town & Country is published by Hearst Magazine Media, Inc.