TV Guide customer service depends on whether you need help with a TV Guide Magazine subscription or with the TVGuide.com website and mobile app. These are separate operations with different support departments.
Use TV Guide Magazine Customer Service for print-subscription billing, renewals, cancellations, address changes, missing issues and damaged copies. Use the TV Guide digital Help Center for TVGuide.com accounts, listings, Watchlist, newsletters, passwords and app problems.
TV Guide Customer Service Contacts
- TV Guide Magazine subscription support: 1-800-866-1400
- Subscription email: TVGMCustServ@cdsfulfillment.com
- Manage a magazine subscription: TV Guide Magazine Customer Care
- Magazine customer-service information: TV Guide Magazine Customer Service
- TVGuide.com and app support: TV Guide Help Center
- Submit a digital support request: TV Guide Support Request
- TV Guide Magazine website: TVGuideMagazine.com
- TVGuide.com website: TVGuide.com
Published telephone hours: The current official TV Guide Magazine customer-service pages reviewed do not list call-center hours. If the telephone line is unavailable, use Customer Care or send an email.
TV Guide Magazine Subscription Mailing Address
TV Guide Customer Service
P.O. Box 37360
Boone, IA 50099-0360
Do not mail payment-card information, original financial records or other sensitive documents. Use the online Customer Care portal or telephone number for time-sensitive account changes.
TV Guide Magazine Versus TVGuide.com
TV Guide Magazine and TVGuide.com use the TV Guide name but have separate customer-service systems.
- TV Guide Magazine: Print subscriptions, subscription payments, renewal notices, mailing addresses, missed issues, damaged copies and duplicate issues.
- TVGuide.com: Online television listings, website accounts, saved providers, favorite channels, Watchlist, newsletters and password assistance.
- TV Guide mobile app: App installation, login, listings, Watchlist and technical problems.
Calling the magazine subscription number will not normally resolve a TVGuide.com account or app problem. Likewise, the digital Help Center directs magazine-subscription questions to TV Guide Magazine Customer Service.
Which TV Guide Support Route Should You Use?
- Starting or locating a print subscription: Use TV Guide Magazine Customer Care or call 1-800-866-1400.
- Magazine billing or renewal notice: Sign in to Customer Care and review the subscription status, payment information and expiration date.
- Canceling a magazine subscription: Contact TV Guide Magazine by telephone or email and request written confirmation.
- Missing or damaged magazine: Report the affected issue through Customer Care.
- Changing a delivery address: Update the address through Customer Care rather than relying only on postal forwarding.
- Duplicate magazine copies: Keep both mailing labels and ask Customer Service to check for separate accounts.
- TV listings or television-provider problem: Use the TV Guide digital Help Center.
- TVGuide.com password or account problem: Reset the password through the website or submit a digital support request.
- Watchlist or newsletter problem: Contact TVGuide.com support, not TV Guide Magazine.
- TV Guide app problem: Select the iOS and Android category in the digital Help Center.
Information to Gather Before Contacting TV Guide
For a magazine-subscription problem, have the following information available:
- Subscriber name exactly as it appears on the mailing label
- Current delivery address and ZIP code
- Subscription account number from the mailing label
- Email address used for the subscription
- Subscription purchase or renewal date
- Expiration date shown on the mailing label
- Date and amount of a disputed payment
- Issue date or cover of a missing or damaged magazine
- Copies of renewal, cancellation or payment confirmations
- Name of an outside subscription seller, when applicable
- The resolution being requested
For a TVGuide.com or app problem, include the registered email address, device type, operating-system version, app version, television provider, ZIP code and a description of any error message.
Do not publish a subscription number, complete mailing label, payment information, password, verification code, home address or private support correspondence in a public review.
How to Manage a TV Guide Magazine Subscription
- Open the official Customer Care portal.
- Sign in using the subscriber email address and ZIP code or the account number from the mailing label.
- Review the account status, subscription expiration date and payment information.
- Select the appropriate option for an address change, email change, payment, renewal, missing issue, damaged issue or duplicate issue.
- Confirm that the requested change appears on the account.
- Save any confirmation page or email.
If Customer Care does not recognize the email address, try the account number and ZIP code printed on the magazine label. A gift subscription or subscription purchased from another seller may be recorded under different purchaser information.
New TV Guide Magazine Subscription Not Arriving
TV Guide Magazine advises new subscribers to allow approximately four to six weeks for the first issue to arrive. If at least six weeks have passed, contact Customer Service with the subscriber name, delivery address, order date and payment confirmation.
Also check whether:
- The subscription was ordered under another name or email address
- The delivery address was entered incorrectly
- The payment or bill-me order was completed
- The purchase was made through an outside subscription seller
- The offer included a delayed start date
Missing, Damaged or Duplicate TV Guide Issues
Report a missing or damaged issue through TV Guide Magazine Customer Care. TV Guide Magazine currently states that it may be unable to send a replacement copy and may instead extend the subscription by one issue.
Before submitting the report:
- Confirm that the subscription has started.
- Check the expiration date on the latest mailing label.
- Verify that the delivery address is correct.
- Identify the exact issue that was missed or damaged.
- Keep the mailing label until the request is resolved.
If two copies are arriving, keep both labels. Different account numbers or expiration dates can indicate that two subscription records exist. Ask Customer Service whether the accounts can be combined before canceling either one.
How to Change a TV Guide Magazine Address
- Sign in to TV Guide Magazine Customer Care.
- Select the address-change option.
- Enter the new mailing address carefully.
- Confirm when the change is expected to take effect.
- Save the confirmation.
Submit an address change before moving whenever possible. Magazine mailing information may be prepared in advance, so an issue can still be sent to the former address after a change is submitted. Postal forwarding should not be the only method used to update the subscription.
How to Cancel a TV Guide Magazine Subscription
For cancellation help, call 1-800-866-1400 or email TVGMCustServ@cdsfulfillment.com.
- Provide the subscriber name, address and account number.
- State clearly that you want to cancel the subscription.
- Ask for the effective cancellation date.
- If the order includes future renewal, ask whether that renewal has been stopped.
- Ask whether any refund applies to unmailed issues.
- Request written confirmation or a reference number.
- Continue monitoring the payment account for additional charges.
Refund eligibility can depend on the particular subscription offer, seller, payment method and remaining issues. Do not assume that every TV Guide Magazine offer has the same cancellation or refund terms.
Subscription Purchased Through Another Company
A TV Guide Magazine subscription may have been purchased through a magazine agency, gift-subscription seller, rewards program, fundraiser, online retailer or another third party.
Review the original order confirmation, invoice, renewal notice and card-statement description to identify who processed the payment. TV Guide Magazine may be able to assist with delivery while the outside seller controls cancellation, billing or refunds.
When Customer Service cannot locate an order, ask whether the subscription was submitted by an agency. Contact the outside seller as well when it collected the payment.
Unexpected Charge or Unwanted TV Guide Subscription
If you receive TV Guide Magazine without remembering an order, keep the mailing label and check whether it was:
- A gift subscription
- Ordered by another household member
- Connected to a rewards or promotional offer
- Purchased through a subscription agency
- Renewed from an earlier subscription
- Created using an incorrect name or address
Contact TV Guide Magazine and ask how the subscription was created, whether a payment method is attached and which seller submitted the order. If a charge is genuinely unauthorized and remains unresolved, contact the bank or card issuer promptly.
The Federal Trade Commission provides guidance on stopping subscriptions you did not order. Suspected fraud or deceptive subscription practices can be reported through ReportFraud.ftc.gov.
TVGuide.com Website and App Support
Use the TV Guide Help Center for problems involving:
- Incorrect or missing local TV listings
- Changing a cable, satellite or streaming provider
- Saving or removing favorite channels
- Watchlist problems
- TVGuide.com login or password resets
- Website account questions
- Newsletter subscriptions and notifications
- TV Guide iOS or Android app problems
If the Help Center article does not resolve the issue, use the official Submit a Request form.
Incorrect Local TV Listings
Confirm that TVGuide.com has the correct ZIP code and television provider. If you recently changed providers, update the provider selection and sign in so the settings can be saved to the account.
Include the affected channel, provider, ZIP code, date, time and program information when reporting a listing error.
TV Guide Password Reset
From TVGuide.com, select the sign-in option, enter the registered email address and choose the password-reset link. Check the spam or junk folder if the reset email does not arrive.
How to Escalate an Unresolved TV Guide Complaint
- Identify the correct operation. Determine whether the problem concerns TV Guide Magazine or TVGuide.com and the app.
- Open a formal request. Call or email magazine support, or submit a request through the digital Help Center.
- Keep records. Save mailing labels, invoices, renewal notices, screenshots, emails and payment confirmations.
- Request a reference number. Record the date, support route and promised action.
- State the requested resolution. Explain whether you need cancellation, a billing correction, address change, subscription extension, account access or correction of a listing.
- Follow up in writing. Include the original reference number without sending unnecessary sensitive information.
- Contact the actual seller. An outside subscription agency or app store may control the transaction.
- Contact the payment provider when appropriate. Use this step for a genuinely unauthorized or unresolved charge.
A corporate or editorial office is generally not the appropriate first contact for an ordinary subscription, delivery, website or app problem.
TV Guide Customer Reviews and Complaints
Readers may contact TV Guide about magazine cancellations, renewal notices, subscription payments, missing issues, damaged copies, duplicate accounts, address changes, website listings, Watchlist problems, passwords, newsletters and app errors.
Individual results can depend on whether the issue involves the magazine, the digital service or an outside subscription seller. A reader review reflects one customer’s experience and does not guarantee the same result for another account.
Frequently Asked Questions
What is the TV Guide customer-service phone number?
TV Guide Magazine subscription support can be reached at 1-800-866-1400. This number is for magazine-subscription matters, not ordinary TVGuide.com or app technical support.
What are TV Guide customer-service hours?
The current official TV Guide Magazine support pages reviewed do not publish telephone hours. Use Customer Care or email if the telephone line is unavailable.
What is the TV Guide Magazine customer-service email?
TV Guide Magazine lists TVGMCustServ@cdsfulfillment.com for subscription assistance.
How do I manage my TV Guide Magazine subscription?
Sign in to the official Customer Care portal using the subscriber email address and ZIP code or the account number from the mailing label.
How do I cancel TV Guide Magazine?
Call 1-800-866-1400 or email subscription support. Ask for the effective cancellation date, applicable refund information and written confirmation.
Can I receive a refund for a canceled subscription?
Refund eligibility can vary by subscription offer and seller. Ask Customer Service whether a refund applies to the unmailed portion of the specific subscription.
What should I do if a TV Guide issue is missing or damaged?
Report the issue through Customer Care. Keep the mailing label and identify the exact issue. TV Guide Magazine may extend the subscription instead of sending a replacement copy.
How long does a new TV Guide subscription take to start?
TV Guide Magazine currently advises allowing approximately four to six weeks for the first issue. Contact Customer Service if at least six weeks have passed.
Is TVGuide.com the same company as TV Guide Magazine?
No. The magazine and digital website use separate operations and support systems. Magazine Customer Service handles print subscriptions, while the TV Guide Help Center handles website and app problems.
How do I contact TV Guide about the mobile app?
Visit the TV Guide digital Help Center and select the iOS and Android App category. Submit a request if the available instructions do not resolve the problem.
Where do I mail TV Guide subscription correspondence?
Subscription correspondence can be mailed to TV Guide Customer Service, P.O. Box 37360, Boone, IA 50099-0360.
Is CustomerServiceNumbers.com affiliated with TV Guide?
No. CustomerServiceNumbers.com is an independent consumer information and review website. It cannot access a subscription, cancel an account, correct listings, replace an issue or issue a refund.
Related Customer Service Pages
Page Update Note
This TV Guide customer service page was updated on August 3, 2026, to distinguish TV Guide Magazine subscriptions from TVGuide.com and app support, confirm the magazine subscription telephone number and email address, add the official Customer Care and digital Help Center routes, correct the subscription correspondence address, remove unsupported telephone hours and expand cancellation, delivery, billing and complaint guidance.
Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with, endorsed by or operated by TV Guide Magazine, TVGuide.com, NTVB Media, Fandom, CDS Global or any subscription seller.
CustomerServiceNumbers.com cannot access subscriptions or digital accounts, cancel renewals, issue refunds, change delivery addresses, replace magazines, correct television listings or resolve company complaints. Contact the appropriate TV Guide operation or subscription seller directly. Contact information, policies and support procedures can change.
Share Your TV Guide Experience
Have you contacted TV Guide about a magazine subscription, cancellation, renewal notice, unexpected charge, missing issue, damaged copy, address change, television listing, Watchlist, password or app problem? Share what happened, which support route you used and whether the issue was resolved.
Do not publish subscription or account numbers, payment details, passwords, verification codes, Social Security numbers, mailing addresses, telephone numbers, email addresses, mailing-label photographs, private documents or confidential correspondence.