Before purchasing or requesting support for a Vermont American power-tool accessory, it is helpful to know that the brand is now supported through Robert Bosch Tool Corporation. Vermont American products include saw blades, drill bits, hole saws, router bits, screwdriver bits, threading tools, and other accessories used with power tools and hand tools.
Many Vermont American products are consumable accessories rather than repairable power tools. Depending on the concern, customers may need assistance from Bosch Power Tools, the retailer that sold the product, or the manufacturer of the tool in which the accessory is being used.
How to Contact Vermont American Customer Service
Vermont American customers can use the following current support information:
- Bosch Power Tools Customer Service: 1-877-267-2499, also written as 1-877-BOSCH99
- Customer Service Hours: Monday through Friday, 7:00 AM to 5:30 PM CT
- Customer Service Email: bosch.tools@us.bosch.com
- Online Support Form: Bosch Tools Contact Form
- Vermont American Brand Page: Vermont American Information
- Vermont American Product Resources: Manuals and Selection Guides
- Vermont American Warranty Information: Lifetime Replacement Policy
- Warranty Mailing Address: Robert Bosch Tool Corporation, 1800 West Central Road, Mount Prospect, IL 60056, Attn: Product Warranty NCC
- Robert Bosch Tool Corporation Office: 1800 West Central Road, Mount Prospect, IL 60056
- Official Support Website: BoschTools.com
The older number at 1-800-742-3869 is not currently published on Vermont American’s official Bosch support pages and should not be treated as the primary verified customer-service number.
The former address at 1800 West Center Street in Milwaukee, Wisconsin, is also not listed as Vermont American’s current support or warranty address.
Do not send merchandise to an office or warranty address without reviewing the warranty instructions and including enough information to identify the product and customer.
Which Vermont American Support Option Should You Use?
Product Selection and Compatibility Questions
Use Bosch Power Tools Customer Service or Vermont American’s online resource guides for questions involving:
- Saw-blade selection
- Drill-bit type and size
- Hole saws and mandrels
- Router bits
- Jig saw and reciprocating saw blades
- Band saw blades
- Screwdriver bits
- Taps and threading tools
- Material compatibility
- Accessory dimensions
Provide the Vermont American product number when available, along with the make and model of the tool, the material being cut or drilled, and the desired result.
A blade or bit can physically fit a tool but still be inappropriate for its speed, arbor, chuck, material, or intended application.
Warranty Replacement Questions
Vermont American’s published lifetime replacement policy instructs customers to return a qualifying unsatisfactory product to the store where it was purchased for replacement.
When the retailer cannot handle the replacement, Vermont American’s warranty page provides a Robert Bosch Tool Corporation mailing address in Mount Prospect, Illinois.
Prepare:
- The Vermont American product
- The product number or packaging
- The purchase receipt when available
- The retailer’s name
- A description of the problem
- The customer’s name and return address
- A daytime telephone number or email address
Customers should use Bosch Customer Service before mailing a product when the proper warranty procedure, eligibility, or required documentation is unclear.
Retailer Returns and Refunds
The store or marketplace seller that processed the purchase generally handles:
- Order cancellations
- Shipping problems
- Missing packages
- Products damaged during delivery
- Incorrect items
- Standard returns
- Refund timing
- Marketplace seller disputes
The retailer’s ordinary return policy is separate from Vermont American’s lifetime replacement policy.
Keep the receipt, packaging, product number, and photographs until the concern has been resolved.
Vermont American Lifetime Replacement Policy
Vermont American states that its products are covered by a lifetime replacement policy intended to provide customer satisfaction for the life of the product.
Under the policy, customers should first return an eligible product to the store where it was purchased for replacement.
The policy does not cover:
- Normal wear and tear
- Products worn through excessive use
- Damage caused by abuse
- Products used for an improper application
- Damage caused by unsafe or incorrect operation
A lifetime replacement policy does not mean that every dull, consumed, broken, or damaged accessory qualifies for free replacement. Many cutting and drilling products naturally wear during ordinary use.
The condition of the accessory, application, material, tool, speed, installation, and pattern of damage may be considered when evaluating a warranty request.
Returning a Product to the Warranty Department
When the original retailer cannot provide a replacement, Vermont American publishes the following address:
Robert Bosch Tool Corporation
1800 West Central Road
Mount Prospect, IL 60056
Attn: Product Warranty NCC
Before mailing a product:
- Ask Customer Service whether the product is eligible.
- Confirm whether a return authorization is needed.
- Include a copy rather than the only original receipt.
- Include a written description of the problem.
- Provide complete return information.
- Package sharp products safely.
- Use a trackable shipping service.
- Keep the shipment receipt and tracking number.
Do not mail an exposed blade, bit, or cutting accessory in an ordinary envelope. Use suitable protective packaging to prevent injury or damage during transportation.
Vermont American Product Resources
Bosch maintains Vermont American manuals, reference documents, and selection guides for several product categories.
Resources include information about:
- Band saw blades
- Circular saw blades
- Drill bits
- Hole saws
- Jig saw blades
- Reciprocating saw blades
- Router bits
- Screwdriver bits
- Threading tools
These resources can help customers select an accessory, understand terminology, troubleshoot performance, and follow recommended operating practices.
When a manual or guide cannot be found, submit a question through Bosch’s support form and include the product number and description.
Vermont American Saw Blade Support
Vermont American has produced blades for circular saws, jig saws, reciprocating saws, band saws, and other cutting tools.
Before selecting a blade, verify:
- The saw type
- The blade diameter or length
- The arbor or attachment system
- The permitted revolutions per minute
- The material being cut
- The material thickness
- The desired cutting speed
- The desired finish quality
- The required tooth count or teeth per inch
A blade intended for wood should not automatically be used for metal, masonry, laminate, plastics, or other materials.
Circular Saw Blades
Circular saw blade selection can depend on:
- Blade diameter
- Arbor size
- Tooth count
- Tooth geometry
- Kerf width
- Maximum speed
- Material and cut type
A lower tooth count can provide faster rough cutting, while a higher tooth count can provide a smoother finish in suitable materials.
Always confirm that the blade’s maximum rated speed equals or exceeds the no-load speed of the saw.
Jig Saw and Reciprocating Saw Blades
Blade material and teeth per inch affect performance.
Common blade materials can include:
- High-carbon steel
- High-speed steel
- Bi-metal construction
- Carbide-tipped or carbide-grit designs
Finer teeth are commonly used for thinner materials or smoother cuts, while coarser teeth may cut thicker materials faster.
The blade should remain long enough to extend beyond the workpiece through the entire cutting stroke.
Band Saw Blades
Vermont American’s band saw blade resources include break-in and troubleshooting information.
Band saw problems can include:
- Stripped teeth
- Blade breakage
- Crooked cuts
- Premature dulling
- Rough cuts
Possible causes can involve incorrect tension, speed, feed pressure, tooth pitch, guide adjustment, wheel condition, material movement, or failure to break in a new blade properly.
Disconnect electrical power before adjusting, installing, inspecting, or replacing a band saw blade.
Vermont American Drill Bits
Vermont American has offered drill bits for wood, metal, masonry, and specialty applications.
Before purchasing or using a drill bit, confirm:
- The material being drilled
- The required hole diameter
- The required hole depth
- The drill or driver chuck capacity
- Whether hammer action is required
- The recommended speed
- Whether cutting lubricant is appropriate
Using excessive speed, pressure, or heat can dull or damage a bit. A workpiece should be secured rather than held loosely by hand.
Masonry Drill Bits
Masonry bits are intended for compatible materials such as brick, block, concrete, or stone, depending on the specific product.
Confirm whether the bit is designed for:
- A standard rotary drill
- A hammer drill
- A rotary hammer
- A specific shank or chuck system
A standard round-shank masonry bit should not be treated as interchangeable with an SDS-type rotary-hammer bit.
Wood Drill Bits
Wood-drilling products can include twist bits, brad-point bits, spade bits, auger bits, and other specialty designs.
Choose the bit according to the hole diameter, depth, finish, and wood type. Backing material can reduce tear-out when drilling through a workpiece.
Metal Drill Bits
Metal drilling often requires lower speeds than wood drilling. Harder materials and larger-diameter bits generally require slower operation.
Use appropriate eye protection, secure the workpiece, and keep hands away from metal chips and sharp edges.
Vermont American Hole Saws
Hole saw compatibility depends on the saw diameter, arbor or mandrel, pilot bit, tool chuck, and material.
Vermont American’s resources distinguish among products such as:
- Bi-metal hole saws
- Fast-cut hole saws
- Carbon-steel hole saws
- Related mandrel systems
Before cutting:
- Confirm that the hole saw is suitable for the material.
- Verify that the mandrel fits the saw and drill.
- Secure the workpiece.
- Use the recommended speed.
- Clear chips as needed.
- Allow the accessory to cool.
A hole saw can bind suddenly. Maintain control of the drill and use an auxiliary handle when recommended by the tool manufacturer.
Vermont American Router Bits
Router-bit selection depends on:
- The router collet size
- The bit shank diameter
- The desired profile
- The material
- The router speed
- The cutting depth
- Whether a guide bearing is used
The full usable portion of the shank should be installed according to the router manufacturer’s instructions. A bit should never be clamped only at the end of its shank.
Large-diameter bits may require reduced speed and multiple shallow passes.
Stop using a router bit that is cracked, bent, chipped, excessively dull, or missing carbide.
Vermont American Screwdriver Bits
Use the correct bit type and size for the fastener.
Common drive styles include:
- Phillips
- Slotted
- Square
- Hex
- Torx-style profiles
- Nutsetters and sockets
An incorrectly sized bit can slip, strip the fastener, damage the workpiece, or cause injury.
Impact drivers require bits rated for impact use. A standard screwdriver bit should not automatically be used in an impact tool.
Vermont American Taps and Threading Tools
Vermont American’s threading references include information about taper, plug, and bottoming taps, along with tap and drill-size guidance.
Threading work requires the correct:
- Thread diameter
- Thread pitch
- Tap style
- Drill size
- Material
- Lubricant
- Alignment
Using an incorrect drill size can produce weak threads, excessive resistance, or a broken tap.
Taps are hard and can be brittle. Use steady pressure, maintain alignment, and follow appropriate chip-clearing procedures.
Products Purchased From Retailers and Marketplace Sellers
Vermont American accessories may be sold through hardware stores, home-improvement stores, online retailers, marketplace sellers, surplus dealers, and secondhand sellers.
Before purchasing older or discontinued inventory, review:
- The seller’s identity
- The product number
- The condition
- Whether the package is sealed
- Signs of rust or damage
- The return policy
- Whether the product appears authentic
- Whether the warranty is represented accurately
A marketplace listing can remain online after a product has been discontinued. Availability through a seller does not necessarily mean that Vermont American currently manufactures the product.
Discontinued Vermont American Products
Some Vermont American accessories may no longer be manufactured or widely distributed.
When replacing a discontinued product:
- Use the original product number.
- Record all dimensions.
- Identify the tool and application.
- Ask whether Bosch offers a current equivalent.
- Verify speed, arbor, shank, and material compatibility.
Do not use an accessory merely because its dimensions appear similar. Ratings and intended applications may differ.
Vermont American Product Safety
Power-tool accessories can cause serious injury when they are damaged, installed incorrectly, used beyond their ratings, or applied to the wrong material.
Before use:
- Read the tool and accessory instructions.
- Disconnect power before installation.
- Inspect the accessory for damage.
- Confirm the correct size and rating.
- Install guards and handles.
- Secure the workpiece.
- Wear appropriate eye and hearing protection.
- Keep bystanders away.
Stop using an accessory that is:
- Cracked
- Bent
- Chipped
- Missing teeth
- Severely rusted
- Overheated
- Loose on the tool
- Damaged around the arbor or shank
Never exceed the accessory’s stated maximum speed.
Kickback and Binding
A blade or bit can bind when the workpiece closes around it, the tool is twisted, the cut is misaligned, or the accessory is unsuitable.
To reduce risk:
- Support the workpiece properly.
- Keep the tool aligned.
- Do not force the cut.
- Use sharp, undamaged accessories.
- Allow the tool to reach operating speed before entering the material when instructed.
- Use guards and auxiliary handles.
Follow the power-tool manufacturer’s operating and kickback warnings.
Vermont American Recalls and Safety Notices
Customers concerned about a product-safety issue can review Bosch Power Tools safety information and the U.S. Consumer Product Safety Commission recall database.
- Bosch Product Safety: Bosch Safety Information
- U.S. Recall Database: Consumer Product Safety Commission
Use the complete product number and packaging information when researching a notice.
A product defect, warranty claim, ordinary wear issue, and government safety recall are not necessarily the same.
When an accessory is included in a recall or safety notice, stop using it when instructed and follow the stated remedy.
How to File a Vermont American Customer Service Complaint
Customers with an unresolved product, warranty, retailer, or safety concern can use the following process:
- Identify the responsible company. Determine whether the issue involves Vermont American, Bosch, the retailer, marketplace seller, delivery carrier, or tool manufacturer.
- Save supporting records. Keep the receipt, packaging, product number, photographs, and previous messages.
- Begin with the retailer. The warranty policy directs customers to the original store for eligible replacement requests.
- Use Bosch Customer Service. Use 1-877-267-2499, email, or the online support form when the retailer cannot resolve the matter.
- Request a case number. Record the representative’s name and the date of the interaction.
- Describe the application. Explain which tool, material, speed, and operating conditions were involved.
- State the requested resolution. Explain whether you want a replacement, compatibility answer, safety review, refund review, or written explanation.
A useful complaint should include:
- The Vermont American product number
- The date and place of purchase
- The tool used with the accessory
- The material and application
- A description of the failure
- Photographs of the product and packaging
- The retailer’s response
- Any Bosch case number
- The requested resolution
Do not publish a home address, payment information, private receipt, shipment label, account password, or other sensitive personal information in a public review.
About Vermont American
Vermont American traces its history to American Saw & Tool Company, founded by Lee B. Thomas Sr. in Louisville, Kentucky, in 1947.
The company began by producing circular saw blades and later expanded into a broad range of replacement power-tool accessories.
Bosch completed its acquisition of Vermont American Corporation in 2000. Vermont American is now presented as a Robert Bosch company and is supported through Robert Bosch Tool Corporation.
Robert Bosch Tool Corporation manages power tools, power-tool accessories, measuring products, service programs, warranties, and related brands in North America.
The Vermont American brand should not be confused with the manufacturer of the power tool itself. A Vermont American blade or bit may be used with tools made by many different companies when specifications are compatible.
Vermont American Customer Reviews and Complaints
Customer experiences can differ according to the product, retailer, tool, material, operating speed, installation, and warranty circumstances.
A useful Vermont American review should identify:
- The complete product number
- The date and place of purchase
- The power tool used
- The material being cut or drilled
- The accessory’s condition before use
- The nature of the performance or warranty concern
- The support channel used
- Whether the concern was resolved
Customers comparing power-tool and accessory brands may also find these CustomerServiceNumbers.com pages helpful:
Vermont American Customer Service Frequently Asked Questions
What is the Vermont American customer service phone number?
Current Vermont American support is provided through Bosch Power Tools at 1-877-267-2499, also written as 1-877-BOSCH99.
Is 1-800-742-3869 still Vermont American’s customer service number?
The number appears in older listings but is not currently published on Vermont American’s official Bosch support pages. Use 1-877-267-2499 for current support.
What are Vermont American customer-service hours?
Bosch Power Tools currently lists support Monday through Friday from 7:00 AM to 5:30 PM CT.
What is the Vermont American customer-service email?
Current Bosch Power Tools support can be reached at [bosch.tools@us.bosch.com](mailto:bosch.tools@us.bosch.com).
Does Vermont American have a lifetime warranty?
Vermont American publishes a lifetime replacement policy for eligible products. Normal wear, excessive use, and abuse are not covered.
Where should I return a defective Vermont American product?
The warranty policy instructs customers to begin with the store where the product was purchased. If the store cannot provide a replacement, use Bosch Customer Service or follow the published warranty mailing instructions.
What is the Vermont American warranty address?
The published warranty address is Robert Bosch Tool Corporation, 1800 West Central Road, Mount Prospect, Illinois 60056, Attn: Product Warranty NCC.
Does the warranty cover a dull saw blade or drill bit?
Normal wear and tear is excluded. Whether a product qualifies depends on the circumstances and the applicable warranty evaluation.
Where can I find Vermont American manuals and selection guides?
Bosch maintains a Vermont American resource page with information about saw blades, drill bits, hole saws, router bits, screwdriver bits, and threading tools.
Who handles a Vermont American retailer return?
The retailer or marketplace seller that processed the purchase generally handles ordinary returns, refunds, delivery problems, and incorrect orders.
Can I use a Vermont American accessory with another brand of tool?
Possibly. Compatibility depends on the tool, attachment system, dimensions, speed rating, and intended application rather than the brand name alone.
Who owns Vermont American?
Vermont American is a Robert Bosch company. Bosch completed its acquisition of Vermont American Corporation in 2000.
Where is Vermont American located?
Current brand support is handled by Robert Bosch Tool Corporation at 1800 West Central Road in Mount Prospect, Illinois. This replaces the older Milwaukee address previously listed on this page.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Vermont American, Robert Bosch Tool Corporation, Robert Bosch GmbH, any retailer, marketplace seller, delivery carrier, power-tool manufacturer, or service provider.
The information on this page is provided for general informational purposes and may change. Product replacements, warranties, returns, refunds, compatibility, safety notices, and retailer transactions are governed by the applicable official terms and policies.
CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish a home address, payment information, private receipt, shipment label, account password, or other sensitive personal information in a public comment.