Viking customer service assists with river, ocean and expedition cruise reservations, payments, cancellations, refunds, Viking Air, My Viking Journey, shore excursions, accessibility requests and post-cruise concerns. The best support route depends on whether the voyage is still being planned, has already been booked, is currently underway or has been completed.

Guests who booked through a travel advisor may need that advisor to process changes, payments, cancellations and refunds. Guests who booked directly can contact Viking or manage many parts of their trip through My Viking Journey.

How to Contact Viking Customer Service

Reservations and customer service: 1-800-304-9616
Customer-service hours: Daily, 5:00 a.m.–7:00 p.m. PT
Online contact form: Contact Viking
My Viking Journey: Manage a booked cruise
Accessibility and special-needs planning: 1-877-668-4546
Current sailing information: Viking sailing updates
Frequently asked questions: Viking cruise FAQs
Official website: VikingCruises.com

Viking’s main telephone and contact form serve river, ocean and expedition cruise customers in the United States. International contacts, contract terms and hours may differ by country.

Viking Customer Service by Issue

Issue	Recommended support route
New cruise reservation	Call Viking or contact a travel advisor
Existing direct booking	Use My Viking Journey or call Viking
Travel-advisor booking	Contact the advisor that created the reservation
Payment or final-payment question	Review the invoice in My Viking Journey and contact Viking or the advisor
Cancellation or date change	Review the booking terms and request written confirmation of all penalties
Viking Air or flight question	Use My Viking Journey and the Viking Air information in the booking
Accessibility or medical-equipment planning	Call 1-877-668-4546 before booking or as early as possible
Shore excursion or dining selection	Use My Viking Journey before the online-selection deadline
Problem during a cruise	Contact onboard Guest Services immediately
Post-cruise charge or service complaint	Contact Viking with the booking, voyage and supporting documents
Qualifying Viking cancellation from a U.S. port	Use Viking’s separate U.S.-port nonperformance refund process

Information to Gather Before Contacting Viking

Booking number
Guest names exactly as shown on the reservation
Ship name, itinerary and departure date
Travel-advisor name and agency, when applicable
Invoice, deposit and final-payment information
Fare or promotion terms
Cancellation or change confirmation
Viking Air itinerary and airline record locator
Shore excursion or onboard purchase details
Travel-protection plan and claim information
Previous Viking case numbers or correspondence
The requested resolution

Do not publish a booking number, passport number, airline record locator, payment information, insurance claim number, medical information, password or verification code in a public review.

My Viking Journey Account Help

My Viking Journey allows booked guests to prepare for their voyage and manage eligible parts of the reservation.

Available features may include:

Completing the Guest Information Form
Making or scheduling payments
Reviewing the booking summary
Accessing the Passenger Ticket Contract
Reviewing passport and visa information
Viewing and managing Viking Air itineraries
Booking shore excursions
Making dining and spa reservations
Downloading travel documents

Use the official My Viking Journey website. Do not sign in through an unexpected email, advertisement or message.

My Viking Journey Login Problems

Confirm that you are using the email address associated with the reservation.
Use the official password-reset option.
Check spam and junk folders for the reset email.
Try another supported browser or a private browsing window.
Record the exact error message.
Call Viking if the reservation cannot be linked or the reset message does not arrive.

Do not create several profiles for the same reservation unless Viking instructs you to do so. Multiple accounts can make it harder to locate travel documents and saved selections.

My Viking Journey Closing Before Departure

Viking states that certain online selections close seven days before departure. Complete excursion, dining, spa and other eligible reservations before that deadline. After online selections close, contact Viking before travel or ask onboard Guest Services after embarkation.

Booking and Paying for a Viking Cruise

Before submitting a deposit, review the invoice and written booking terms rather than relying only on a telephone quote or promotional headline.

Confirm:

The complete itinerary and voyage dates
Ship and stateroom category
Deposit amount
Final-payment deadline
Cruise fare and prepaid charges
Airfare and transfer inclusions
Promotional credits or vouchers
Cancellation penalties
Travel-protection cost and terms
Whether the reservation was made directly or through an advisor

Special promotions may use different deposit and final-payment requirements. Save the offer terms and invoice that applied when the reservation was created.

Changes After Deposit

Viking’s current U.S. terms state that changes may be subject to a $30 charge after a cruise booking has a deposit or air has been paid in full. A change to the departure date, itinerary, passenger or promotional fare may instead be treated as a cancellation.

Before approving a change, ask for:

The new cruise fare
The change fee
Any cancellation penalty
The effect on airfare
The new final-payment date
The effect on vouchers and promotions
A revised written invoice

Viking Cancellation Fees

Cancellation penalties depend on the voyage length, date Viking receives written notice, promotion, airfare and the terms supplied with the booking. Review the current Viking Booking and Sale Terms and the Passenger Ticket Contract attached to the reservation.

Most Viking Cruise Tours

Written notice before departure	Current standard cancellation fee per passenger
120 days or more	$100
119–90 days	20% of full fare
89–70 days	35% of full fare
69–50 days	50% of full fare
49–30 days	75% of full fare
29 days or fewer	100% of full fare

Grand and World Cruise Voyages Longer Than 35 Days

Written notice before departure	Current standard cancellation fee per passenger
180 days or more	$1,000
179–150 days	20% of full fare
149–120 days	40% of full fare
119–90 days	60% of full fare
89–60 days	80% of full fare
59 days or fewer	100% of full fare

These are current general schedules. A promotion, Passenger Ticket Contract, applicable law or separate written offer may produce a different result.

How to Cancel a Viking Cruise

Review the invoice, promotion and Passenger Ticket Contract.
Call Viking or the travel advisor to obtain the estimated penalty.
Ask whether airfare, excursions and other purchases have separate penalties.

Submit the required written cancellation.
Request written confirmation showing the cancellation date.
Request an itemized explanation of the refund, penalty and voucher amounts.
Retain all confirmation numbers and correspondence.

Viking’s current terms direct written cancellations to:

Viking River Cruises, Inc.
5700 Canoga Avenue, Suite 200
Woodland Hills, CA 91367

Do not rely on mailing a letter alone when a deadline is close. Contact Viking or the travel advisor promptly, ask how written notice should be delivered and retain proof that it was received.

Air-Inclusive Cancellation Fees

Viking’s current terms state that an air-inclusive package cancelled after an airline ticket has been issued may incur an additional $350 fee per passenger for the air portion, in addition to the cruise cancellation fee.

Ask whether the airline ticket has been issued and whether any airline credit, fare difference or separate penalty applies.

Viking Refunds

A refund amount depends on the cancellation date, cruise terms, airfare, optional purchases, travel protection and payment method.

When requesting a refund, ask Viking to confirm:

The date the cancellation was recorded
The full fare used to calculate the penalty
The cancellation fee
The refundable cruise amount
Airline-related fees
Refundable taxes or prepaid charges
Excursion or extension refunds
Whether any amount will be issued as a voucher
The payment method receiving the refund
The date the refund was submitted

Payment-provider posting time begins after Viking processes an approved refund. Contact the bank or card issuer if Viking confirms that a refund was transmitted but it does not appear.

Bookings Made Through a Travel Advisor

If a travel advisor created the booking, contact that advisor first for changes, cancellations, payment questions and refunds. Viking may require the advisor to submit or approve the request.

Ask the advisor for:

Viking’s booking number
The current invoice
Written fare and cancellation terms
Confirmation that payments were forwarded to Viking
Written cancellation confirmation
Refund or voucher documentation

A travel advisor may also charge a separate agency fee. Determine whether a charge came from Viking or the advisor before disputing it.

Viking Air Support

Guests who purchased flights through Viking can review and manage eligible air arrangements through My Viking Journey.

Depending on the booking, guests may be able to:

Review the recommended itinerary
Choose other eligible flight options
Change departure dates or airports
Add a stopover
Choose or update seats
Add frequent-flyer information
Request Premium Economy or Business Class

Fare differences, airline restrictions and availability apply. An airline controls flight operation, seats, baggage and day-of-travel decisions even when the air was purchased through Viking.

Viking Air Plus

Viking currently offers telephone consultation through Viking Air Plus for a nonrefundable service fee of $150 per guest, plus any airfare increase. Viking says the service generally must be requested no later than 65 days before departure and may not be available with every promotion.

Review the official Viking Air information for current details.

Flight Disruption Before the Cruise

Check the airline’s app or website.
Contact the operating airline for immediate rebooking.
Use the Viking Air emergency contact contained in the travel documents.
Notify Viking if arrival may be delayed past the transfer or embarkation time.
Keep receipts for transportation, meals and lodging.
Contact the travel-protection administrator when the plan may apply.

Do not assume the ship will wait for a delayed flight. Obtain written instructions about where and when to join the voyage if the original embarkation is missed.

Passports, Visas and Travel Documents

Guests are responsible for obtaining the documents required for every destination on the itinerary. Viking’s current U.S. terms instruct guests leaving the United States at any point to carry a passport valid for six months after disembarkation.

Before travel, confirm:

Passport validity and blank-page requirements
Visa and electronic travel-authorization requirements
Name matching between the passport, cruise and airline bookings
Vaccination or health documentation
Entry and transit rules for every country
Requirements for pre- and post-cruise extensions

Review Viking’s travel-information resources and the U.S. State Department passport website.

Failure to carry the required documents can result in denied boarding or denied entry. A customer-service representative cannot override a government or immigration decision.

Viking Accessibility and Special-Needs Support

Call 1-877-668-4546 before booking or as early as possible to discuss accessibility requirements and whether reasonable accommodations are available.

Discuss:

Wheelchairs, scooters and mobility devices
Accessible stateroom needs
Gangways, docks and tender boats
Walking distances and excursion terrain
CPAP, oxygen and other medical equipment
Dietary requirements
Service animals
Transfer and motor-coach accessibility
Assistance needed during emergencies

Viking may request an accessibility or fitness-to-travel form. Do not wait until embarkation to disclose a requirement that affects safe boarding, transportation or participation.

River docks, cobblestone streets, tidal conditions, gangways and remote expedition locations can create limitations even when a ship has accessible features. Confirm the complete itinerary rather than only the stateroom.

Shore Excursions, Dining and Spa Reservations

Eligible selections can be reviewed and booked through My Viking Journey. Opening dates may depend on the voyage and stateroom category.

Viking’s current terms state that most optional shore excursions qualify for a full refund when cancellation notice is provided at least 48 hours before the excursion. Different terms may apply to certain experiences, private arrangements or cancellations made later.

Keep:

Excursion name and date
Order confirmation
Cancellation confirmation
Onboard account statement
Written information about a cancelled or changed tour

If My Viking Journey has closed for online changes, ask onboard Guest Services.

Problems During a Viking Cruise

Report an onboard problem while Viking still has an opportunity to investigate and respond.

Contact onboard Guest Services.
Explain the specific concern and requested correction.
Request the appropriate department manager when necessary.
Document dates, locations and prior reports.
Keep receipts and photographs when relevant.
Ask for written confirmation of any credit or promised follow-up.
Retain the final onboard statement.

Concerns may involve:

Stateroom maintenance
Onboard charges
Dining or dietary requests
Excursions
Lost property
Transfers
Accessibility
Guest conduct
Medical or safety incidents

Onboard Emergency or Safety Concern

For an immediate medical emergency, missing person, crime or safety threat, use the ship’s emergency instructions and contact onboard security or Guest Services immediately. Viking’s security guide for applicable ocean voyages instructs guests to dial 999 for an emergency.

Contact local emergency authorities when appropriate. Do not wait to submit an online complaint after the voyage when urgent assistance is needed.

Onboard Billing and Charge Disputes

Review the onboard account before disembarkation whenever possible. Ask Guest Services to investigate an unfamiliar or incorrect charge while receipts and department records are readily available.

Compare:

Shore excursions
Spa treatments
Beverage purchases
Shop purchases
Gratuities
Medical services
Transfers and other optional services

Ask for a final itemized statement and retain all receipts. For a post-cruise dispute, identify the ship, voyage dates, charge date and amount without sending a complete card statement.

Lost Property

Report missing property to Guest Services as soon as it is discovered. Provide:

Ship and voyage dates
Stateroom number privately
Detailed item description
Where and when it was last seen
Distinctive markings
Safe contact and shipping information after the item is found

For luggage lost by an airline, file a report with the airline before leaving the airport. Also notify Viking when the missing bag affects a transfer or embarkation.

Viking Travel Protection Plan

Viking offers an optional Travel Protection Plan administered by Trip Mate, a Generali Global Assistance brand. The plan combines insurance benefits, assistance services and a Viking-provided Cancel for Any Reason waiver.

Potential benefits depend on the plan documents and may include:

Covered trip cancellation or interruption
Emergency medical or dental expenses
Emergency transportation
Lost, damaged or delayed baggage
Travel assistance
Eligible cancellation through the Viking voucher waiver

The Cancel for Any Reason feature generally reimburses eligible nonrefundable costs in Viking travel vouchers rather than cash. Viking currently instructs participants to report a claim within 30 days of cancellation and redeem qualifying vouchers within 12 months.

Review the official Viking Travel Protection Plan page and the plan document issued for the booking. Coverage limits, exclusions, deadlines and state-specific terms control.

When Viking Cancels or Substantially Delays a U.S.-Port Cruise

Viking publishes a separate nonperformance policy for cruises that board passengers at a United States port.

Under that policy, when Viking cancels the cruise or delays it for more than three calendar days and the guest does not accept an alternative or travel on the delayed cruise, a qualifying refund request must be submitted no later than the 90th calendar day after the original scheduled embarkation.

Submit the required documents through:

Email for qualifying direct bookings: vikingguestservices@viking.com
Nonperformance refund number: 1-855-338-4546
Published hours: Daily, 5:00 a.m.–7:00 p.m. PT
Travel-advisor booking: Submit through the advisor that created the booking

Include the boarding or travel documents, proof of payment and Viking’s cancellation or delay notice. This process is specifically for the circumstances described in Viking’s U.S.-port nonperformance policy and is not a substitute for the ordinary passenger-cancellation process.

How to Escalate an Unresolved Viking Complaint

Use the correct first contact: Contact reservations, the travel advisor, Viking Air, onboard Guest Services or the travel-protection administrator.

Document the issue: Keep the invoice, contract, receipts, photographs and correspondence.
Request a case number: Save every Viking and travel-advisor reference number.
State the requested resolution: Specify whether you are seeking a correction, refund review, voucher explanation or written response.

Ask for additional review: Request a supervisor or Guest Services escalation when the initial response does not address the documented concern.
Submit the online contact form: Include the booking number privately and summarize prior contacts.
Follow the contract deadlines: Do not allow a refund, insurance, payment-dispute or legal-notice deadline to expire.

Contact the responsible third party: Use the airline, travel advisor, insurer or payment provider when that organization controls the disputed service.

Send one organized follow-up rather than several conflicting requests. Separate a cruise-fare dispute, airline issue, insurance claim and onboard-service complaint when different organizations are responsible.

Viking Cruise and Refund Scams

Scammers may use fake Viking advertisements, travel-agent websites, cruise prizes, refund offers or telephone numbers.

Type VikingCruises.com directly into the browser.
Do not rely only on a sponsored search advertisement.
Verify a travel advisor independently before paying.
Do not pay for a cruise or refund using gift cards, cryptocurrency or a wire transfer.
Do not send passport or payment information through an unexpected link.
Do not pay an upfront fee to someone claiming to recover a refund.

Confirm booking changes through My Viking Journey or Viking’s official number.

Review the Federal Trade Commission’s travel-scam guidance. Suspected fraud can be reported through ReportFraud.ftc.gov.

Viking Corporate Information

Viking Holdings Ltd publishes the following U.S. corporate and investor-relations contact:

Viking Holdings Ltd
5700 Canoga Avenue, Suite 200
Woodland Hills, CA 91367

Corporate and investor-relations telephone: 1-818-227-1234

This is not the primary reservations or cruise-support number. Ordinary booking, payment, cancellation and post-cruise issues should begin with Viking customer service, the travel advisor or Guest Services.

Frequently Asked Questions

What is Viking’s customer-service phone number?

Call 1-800-304-9616 for U.S. reservations and customer service.

What hours is Viking customer service open?

Viking currently lists daily hours of 5:00 a.m. to 7:00 p.m. Pacific Time.

How do I contact Viking online?

Use Viking’s official contact form. Booked guests can also manage many trip details through My Viking Journey.

How do I cancel a Viking cruise?

Review the booking terms, contact Viking or the travel advisor and submit the required written notice. Request written confirmation of the cancellation date, penalty, refund and any voucher.

What is Viking’s cancellation fee?

The fee depends on the voyage and cancellation date. For most current bookings, the standard fee starts at $100 per passenger at least 120 days before departure and rises to 100% of full fare within 29 days. Grand and World Cruise voyages have a separate schedule.

Does Viking refund airfare?

Air refunds depend on ticket issuance, fare rules and the booking terms. Viking’s current terms state that a $350-per-passenger air fee may apply after an airline ticket has been issued.

How do I access My Viking Journey?

Use the official My Viking Journey website with the email connected to the reservation. Call Viking if the booking cannot be linked.

When are Viking travel documents available?

Viking generally says electronic documents are issued approximately 14 days before embarkation and are also available through My Viking Journey.

Who should I contact about Viking Air?

Use My Viking Journey for eligible flight changes and Viking Air information. During travel, use the emergency contact supplied with the air itinerary and contact the operating airline for immediate flight assistance.

What is Viking’s accessibility number?

Call 1-877-668-4546 to discuss accessibility requirements and special-needs planning before booking.

Can I cancel a Viking shore excursion?

Viking’s current terms say most optional shore excursions qualify for a full refund when notice is provided at least 48 hours before the excursion. Exceptions may apply.

How do I complain after a Viking cruise?

Contact Viking with the ship, voyage dates, booking details, prior onboard report and supporting documents. Explain the requested resolution and ask for a case number.

Who do I contact if Viking cancelled a cruise departing from a U.S. port?

For circumstances covered by Viking’s U.S.-port nonperformance policy, use the dedicated refund instructions, email or 1-855-338-4546 within the published claim period.

What is Viking’s corporate phone number?

Viking Holdings publishes 1-818-227-1234 for its corporate and investor-relations office. Cruise support should normally begin at 1-800-304-9616.

Can CustomerServiceNumbers.com cancel or refund my Viking cruise?

No. CustomerServiceNumbers.com cannot access Viking reservations, change voyages, cancel bookings, issue refunds, modify flights, process insurance claims or resolve onboard complaints.

Related Cruise Customer Service Pages

Viking Customer Reviews

Share a firsthand experience involving a Viking reservation, payment, cancellation, refund, Viking Air itinerary, shore excursion, accessibility request, onboard issue, travel-protection claim or post-cruise complaint.

Identify whether the voyage was a river, ocean or expedition cruise and whether it was booked directly or through a travel advisor. Explain the support route used and whether the issue was resolved without disclosing private travel or payment information.

Page Update Note

This page was updated on August 3, 2026. The update corrected Viking’s customer-service hours, added My Viking Journey and accessibility contacts, completed the corporate address, and expanded guidance for cancellations, refunds, Viking Air, travel documents, shore excursions, travel protection, onboard complaints and qualifying U.S.-port cruise cancellations.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not affiliated with, owned by, endorsed by or authorized by Viking, Viking Holdings Ltd, Viking River Cruises, Viking Ocean Cruises, Viking Expeditions, Trip Mate, Generali or any travel advisor. CustomerServiceNumbers.com cannot access bookings, process payments, change cruises, cancel reservations, issue refunds, modify flights, approve insurance claims or provide emergency ship assistance.

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Viking Customer Service, Reservations & Cruise Help